Farmers Insurance – Dennis Dellinges

We got our home insurance through Dennis based on our broker’s recommendation
Dennis runs his office through his assistant Lanai (she answers his email as him). That should have been a red flag, but in the rush to close — we sign on to the policy.
Few month later — when we needed to update our policy, «Dennis» (it was really Lanai answer his email for him) failed to explain basic policy, what the coverage meant, and in general failed providing good customer service.
Talking on the phone didn’t help either as Lanai is not a trained agent and didn’t have basic answers. Yet Dennis felt completely comfortable to let her handle our business.
The process also start to feel a bit like used-​car sales with pressure to take on policy without informed details.
After some back and forth — Dennis decide our policy is not worth his time, and decided to CANCEL our on-​going policy because «request to lower your liability» he «did not feel comfortable» with. I asked «what would you recommend» and was completely ignored.
Like that, coverage for my home and my family was gone on a whim because my question did not suit Dennis.
Ironically — we later gotten the same exact policy I asked about without any issue with another Farmers agent; we secured the policy from quote to close in literally 20 minutes.
If you like your insurance agent to cancel your policy and put your at risk because it doesn’t suit him, or like to work through his un-​trained assistant to understand how your assets and family is cover — Dennis is your man.
Otherwise do yourself a favor and Unilocal search «Farmers Insurance» and «Near San Francisco» to find someone who would take your business and your asset seriously.

I too was referred to Mr. Dellinges 10+ years ago and since that first policy have gone on to use him and Farmers for an additional 2 properties. I have found him and his assistant to be extremely courteous and very prompt in returning calls, even when I have my wacky «what if???» questions regarding my coverage. I have also found both Dennis and Farmer’s to be very helpful in handling my claims.
All in all– zero complaints, just praise and satisfaction.

As a first time home buyer, I was referred to Dennis’s office for homeowners. In a rush to close the deal back in 2000, I trusted the first offer of homeowners insurance and signed. 10 years later I had a question about adding an additional insurance based on a new purchase. It was a very small additional premium per year… about $ 219 more per year. It doesn’t represent much of a commission to the agent, but at least return a call! Two or three unanswered phone calls later, and an unanswered email, left me wishing I tested this customer service before sending my checks in this agent for 10 years. There is an air of annoyance when you talk to this office.
I have cancelled this policy mid-​term, and moved on. And double checking the refunded amount… I was treated even worse! Geico… who also lost my business because I rolled up all my policies with a third company, was polite and courteous upon hearing that they were losing my business. Kudos! Geico… I may be back one day because of that experience. Farmers agent, Dennis Dellinges… not so much!