F. Lofrano & Son, Inc

Very professional very knowledgeable and very fast and accommodating. I highly recommend this place for your auto body repair. My brand-​new car had been hit in the back and also there was a tear in the leather seat. I expected the car to be in a week and it only took three days! They kept me up-​to-​date with the process and scheduling was a breeze. They also sent a reminder email and text about the scheduled appt. My car and got a nice washing inside and out. Thanks guys!

Fast, professional, and friendly work from the guys at Lofrano Mission. Highly recommended! Went on to have my side mirror replaced and they even moved the little after-​market convex mirror I had attached to the old one. Plus, free car wash!

Went to this body shop on the recommendation of State Farm, who was the insurance company for the person who backed into my car.
Pros:
— timely repair
— kind folks at the front desk
— cleaned car when I picked up
— flexible with me when I could not pick up the afternoon my car was ready for pick up
— the repair on the damage looked great
Con:
— at one point, a mechanic called me staring it appeared both my car doors had been previously repaired as they both sagged. I know the passenger door definitely sagged from the impact of the accident, and the mechanic stated they couldn’t repair the sagging to the passenger side because they opined the door was already like that anyway. This made me pretty upset because I just bought my car and I wouldn’t have bought it with a messed up door. They said that for $ 160, they could check the doors to find out what exactly was wrong, but I decided that they could just fix whatever was covered under the accident and I would deal with fixing the rest later.
Come time when I came to pick up the car, they actually fixed both doors and everything looked wonderful. The mechanic stated that they actually weren’t sure about the door damage when they called me but that they were actually able to fix it under what was covered. I was very relieved!

My insurance company, USAA, recommended coming here and I’m so glad I did. They were so friendly and kept in touch sending me text messages every couple days letting me know progress and estimated pick up time. They were right on schedule. A lot of body work went into my car. It looks great. Also gave my car back clean inside and out…

I took my car to them as a recommended shop through my insurance. First, they did not follow up with a phone call with an estimate. I had to go in person a few days later. I was with my daughter in another car (Friday), and after being shown my car and being explained that they would write my car off as a total loss without even touching the car, I said I would pick the car up. I said if I could not pick it up on Saturday, would it be ok if I picked it up Monday. I was told ok, but then checking my voicemail later, I found a rude voicemail message saying they were expecting me Saturday. This message was sent at 10:30 am on Monday, but I didn’t receive it then, and was already on my way to pick up the car. I got there about 10:40 am, and they were again rude. I had asked to pick up the vehicle Monday and was told that was fine by the guy who helped me throughout my three trips to the shop.
First of all, They treated me like their only concerned was getting more business from the insurance company, and I as an individual were disposable. The estimate is under the value of the vehicle although close to the value by their estimate. With current work I’ve done on the vehicle, the insurance company will end of fixing the vehicle, because of the increased value of the vehicle. It was clear that Lofrano wouldn’t be interested in fixing my vehicle, and my three trips to their shop over this were a waste of time.

They fix my car from Vandalism looks great.

Before today, I would have given these guys a better review. Any time we’ve had a problem with our car that required an insurance repair, we’ve taken it to them and been happy with the result. However, our latest experience has tainted our opinion somewhat, hence the three stars.
After a 10-​mph fender bender, the estimate that we got from Lofrano was so high that our insurance company was prepared to write the vehicle off as a total loss. Wanting to keep our car and sensing that the estimate was too high, over the protestations of our claims adjuster, we took our car to another shop.
According to her, approved shops use the same software in calculating damage, and that there was little chance the second shop would come in much lower. We only needed it to be $ 300 lower so that it would be below the salvage value and insurance would pay to fix it, so we took the chance and took it to the second shop. The estimate we got ended up being ²⁄₃ of Lofrano’s and well below the salvage value of the car, meaning that insurance would now cover it and we’d get to keep our car.
Lofrano only did a visual inspection of the exterior of the vehicle to determine damages. The second shop said that they would have to pull the fender off to inspect underneath to be able to provide an accurate estimate to our insurer. Why the difference? So Lofrano’s estimate seems to have had conjecture built in, making it more of a guestimate than an estimate, and essentially bogus in my mind. Had we stuck with Lofrano, our car would either have been totaled and we would have lost it entirely, or we would have had to jump through several additional hoops in order to keep it. Thankfully, we took it somewhere else, and Lofrano won’t be seeing our car again.

They were supposed to finish the work on Monday when I realized I needed the car on Friday. They busted butt and I just picked it up. Smooth job and great service!

I just picked up my car and had a mixed, but ultimately positive experience with this place. Unlike others who’ve posted, I had a fine experience with Sergey. I was also really impressed by Kien. I won’t go into the details, but I was frustrated with a few things and voiced this when picking up my car. This can happen anywhere, and what I really appreciated is that they didn’t get defensive, they really listened to my frustration and Kien did a good job of explaining why things happened the way they did. He also offered me a discount in acknowledgement of the confusion. I really appreciated their response to the situation, which as far as I’m concerned, is a good sign for their customer service.

I took my car here for body repairs because it was recommended by my insurance which was paying for the repairs. They are professional and they do what they say they will do. My car looked perfect, absolutely perfect, when I picked it up. They also sent me emails every couple of days letting me know how things were going with my car. The interior is clean and the staff is really nice. It did take a LOT longer than I thought it should have but it was done the day they told me it would be with no hassles or delays. Also, it was WAY too expensive for me to pay for myself. If your insurance is covering the repair this is the place to go. First rate service and excellent results.

A few days after I got my car back the second time, I was contacted by a surveying company to ask about the services I received. Of course, I gave them an earful about what happened and gave F Lofrano & Son a bad review. I really appreciated the follow up though.
A week later, I was surprised to get a phone call from Kien, the branch manager. He read my previous Unilocal review and apologized for my bad experience. He was very nice and offered some reimbursement for my lost time. Kien told me they actually hire a third party surveying company to make sure all their customers were happy with their services.
I can see they really care about quality improvement and customer satisfaction. Giving them back 2 stars.

For ten years we had no problems with our car. Then in the past 3 years we had 3 different instances where we brought the car to F. Lofrano & Son for repairs. One time I had $ 4000 in body work done and 2 other times just small repairs of $ 300 and $ 70. Each time we received excellent customer service in every way. The entire staff is fantastic and they do a great job. Fair efficient and honest. The best part was their front office guy Kien Dao; amazing diagnostic skills, customer service and follow through on the work done. Thanks Kien !

My passenger side window was smashed one night parked on the streets of the city (surprise). Lofrano had my car in and out in less than a day with a shiny new window for almost half the price it would have been if I’d gone to a dealership.
Great service, and close to the Bart which makes it easy to get to sans car.

Update: 7÷4÷12
Contacted branch manager Josh Lafrano on 6÷4÷12 to try to get some resolution. Got this email back:
Sorry. Sounds confusing to me. I will look into it. Thanks for emailing me. Sorry for the confusion. Can I call you in a few days?
Josh Lofrano
«Call us First»
(415)740−6536
A month later, still no update or contact. Sound like Sergey is the least of their problems.

I’m very happy with the service I’ve received here. The driver’s side rear-​view mirror on my Jetta was lopped off while the car was parked, and my insurance provider recommended Lofrano & Sons. They were careful and thorough. I told them that in addition to the mirror needing to be fixed, I had noticed a wind sound coming from the driver’s side window since the damage occurred. The mechanic checked and, sure enough, the left front door alignment was off — so they fixed that too.
Unfortunately, just this week, the same thing happened again — another car took off my mirror! This time, though, the driver left a note (there are still some honest people out there). I took the car back to Lofrano & Sons because I trust them.

They did a great job on my Audi. My car was hit and the wheel came off. The Lofrano’s are a local family and they treat their customers like family. It took a little longer than expected for repairs but they kept me updated every step of the way. It came out looking better than the day I bought it!

After a small mishap with communications between the shop and me about expectations, they did a great job. I was very impressed with their service recovery. Overall, I was impressed with the service and their work. I hope to never need to use them again, but I would recommend them if someone needed it.

This is one of those places that once you go you always go back. Unlike most businesses that do a great job and do everything perfect this one you never want to go back to again ;) But if you family is anything like mine you will be back! We have been getting our cars repaired here for many years. This is a San Francisco original, 3 generations, and even though a big professionally run company, it is completely family run. I don’t know about any of those negative reviews… maybe competitors trying the old «if you can’t beat em in business try to burn em on Unilocal!»
If you ever have any problems just ask to talk to one of the owners. I think there are 3 brothers and 2 sons that all work there! Not only do they work there they treat you like you are family and really make you feel like they care!
What more can you ask for in a business?
A lot of businesses can learn from these guys!

Not sure about the comments that are negative. I forgot the guy’s name whom helped me. But, my new car (about 2 months old) was rear-​ended by someone not paying attn behind at a red light.
I have a 2009 BMW convertible. I was super skeptical bringing this into a garage outside of a bmw contracted garage. But it was covered by my insurance company… so I was able to bring this in.
Im happy I did. Not only did they look @ my car right away on an impromtu drop in, but also, they did a favor for me and buffed out a blemish that had no relation to the accident damage.
I’m a cheap skate when it comes to this stuff, but they were able to tell me why and how they were correcting damage.
Honestly, I didn’t care as much as if I were paying for it. It was covered under the other person’s insurance.
I just wanted to make sure my car was done correctly and up to bmw standards when I resell this car.
I like these guys, I thought they were professional, did a great job on s specialty car, and I got my car back in 2 days.

I went threre a few months back because my car was hit while parked I needed to use tape to hold up my bumper to get it there and I was told I would get a new bumper thankfully my insurance paid minus my co-​pay
the staff was pretty nice, when I got the car I was surprised for a «new bumper» the tape was still left on it but I didnt care as much because I could remove it myself.
But about 2 weeks later due to people doing the blind parking in my area someone bumped into my car and the sides of my bumper popped out turns out they never put the bumper clips on my car.
I took it in and they didnt have any clips told me they would order them and cal me, I waited a week and no call when i called back they did get the clips I was told it would take ten minutes to put them on, when I got there I was told it would take 30 – 45 minutes I didnt have time because i had another appointment
i finally had tome to take it back they did the work I was told «we didnt have clips had to make them» I was a little surprised because they told me they had them. in short they do a good job, just be sure to check the work really well before you leave there was no way I could have seen they did not put the clips on, but found out shortly after.
nice staff but double check the work to save a headache later.