Extra Space Storage

The staff here are great! This was my first time acquiring a storage locker and they made the process easy and quick. The facility itself is very clean and well maintained! They also have great deals online and make it very easy to reserve a locker online!

Great customer service by employee Anthony. I called to inquire about the availability, size and cost for my son and he was very helpful. And he said he had only been there less than a month so great job to his manager in training. I love when I get great Customer Service! Thanks again Anthony, your awesome, keep it up :-))
(This review is for the Cesar Chavez location, I clicked wrong location)

Charlene the site manager is efficient and thorough. Called me within minutes after I setup an online reservation. Explained rental storage procedures very clearly. Polite and professional with a sense of humor. Storage was clean upon presentation. Additional trainee staff on site was very friendly as well. I look forward to coming here regularly for my storage needs, now that I am a customer at this site. Easy vehicle access, and not overcrowded. Having a view of the train tracks is a bonus.

Charlene at Extra Space Storage is a wonderful woman. I had a bad experience at another storage place and happened upon Extra Space. She put me and my 2 Pugs in her golf cart and wheeled us around to look at the unit sizes. She is a true professional and I highly recommend using her expertise for your storage needs. The facility is very clean and neat. You can’t go wrong!

Folks are super friendly and the facility is spotless. Excellent security, efficient service, and Charlene and Genevieve are great at hand-​holding!

i have been coming here for years before charlene started. i really
like a smiling face, friendly attitude, and someone who knows what
they are doing. unit is very clean and she keeps it up. she is very
helpful. if your in a hurry to do a real quick rental agreement where
you just sign your initials. how quick and awesome is that. i was on my lunch hour. she came to my unit to take a peak and made sure my lock worked. times i have been there i see her driving around in her little cart always smiling and saying hi. i have told at least 5 people about this storage and all signed up for a unit here and there throughout the years. last owners were not friendly and had a poor attitude. what a differance in ownership. i like it.
i think i’ll stay awhile! thank you charlene it’s because of you!!!
joma

The space and staff were great! If I need another space I will come back here for sure.

The ladies who manage this location are awesome! They are so helpful, patient and flexible! Definitely recommend this location for your storage needs!!! Also, do the online application, it makes your registration process super easy and quick!

I just rented a space here. The place is clean, well lit and well maintained! The manager, Charlene was outstanding! I looked at 2 other storage locations in the area. This was by far the best place. I would highly recommend this place!

I am a business customer that uses Extra Space Storage as an outside warehouse. I first opened an account there 10 months ago. The experience has been great.
The manager and the staff are helpful, professional, and intelligent. They get the job done and are pleasant to deal with. As a business customer, I frequently receive pallets and commercial deliveries, and it’s good to know that I don’t have to be there to receive because Extra Space provides a concierge service where they can sign and receive on your behalf.
The only nit that I have with Extra Space is that they are fast to increase prices. For that reason, I have to take one star away. I have received 2 price increases on the one space that I have for less than 1 year and another price increase on another that I opened 6 months ago. All price increases have been sizable (10% or more).
Given the fact that you can’t even dispose of anything because there’s no trash bins or dumpsters available to customers on site, this makes the prices even steeper. I don’t own a van or a truck, so I have to usually rent one just to remove trash, etc. Add that cost to the rent and it becomes very expensive in the end.
I’d probably continue to stay for as long as I can afford this place because of the customer service, but if I leave one day, it will likely due to the price.

I desperately needed of a storage unit last minute. I was please to find Extra Space Storage had taken over the location of All aboard storage. The facility was as clean as I remembered. The woman who helped me went out of her way to find the exact size for my storage items. I would definitely recommend Extra Space to anyone in need of a storage unit.

Ella and Charlene were lovely, pleasant and wonderful to work with. All of my questions were answered and concerns were addressed. We walked the units and the process for filling out the lease agreements was speedy. I feel safe storing my belongings here. Looking forward to more business with them.
Thanks lovely ladies!

Completely impressed by Charlene Nesbit, who’s running Extra
Space Storage on Egbert Ave. She’s professional, thorough and upfront. In fact, she’s why I would choose ExtraSpace. I want that peace of mind that comes with a squared away manager and she’s exactly that. Plus, the prices were competitive and the spaces tidy and well-​lit. Definitely recommend this location.

Look no further for a great Storage Unit. The managers at Extra Space Storage at this particular location were awesome. Very friendly, very helpful! The space itself was decent and was an adequate space for what I needed. I only used it for one month after moving to the SF Bay Area and not having a place to live yet. Moving in was easy and moving out was even easier.
The lot seems very secure and well maintained. The manager lives on-​site and she seems pretty dedicated to making sure everything there is on point. After I made my reservation online, she called to ask if I had any questions and they were very flexible with my move-​in date as I ended up arriving one day later than anticipated.
Overall, a great place. I took advantage of their first month free deal, and only had to pay for the insurance, taxes, and fees. there was no obligation to stay past one month. Overall, a good business to support!

After a lot of shopping around we found this gem. We couldn’t have asked for a better storage space. Price, location, and ease-​of-​use made for an ideal situation. The manager not only gave us all the information we needed but made us feel our stuff was safe and secure. She lives on site and is there practically ²⁴⁄₇. We managed to grab a 5×10 space for $ 85 a month with the first month free. We were also able to use their moving truck for four hours to move our stuff which saved us time and money. Boxes here also more convenient and cheaper than other places. They have the cool handles to make lifting them a lot easier. One last thing that was nice was the fact that everything is on the first floor… no need for stairs. We highly recommend this place and would use them again in the future.