Extra Space Storage

I was in need of an immediate storage and Anthony was very helpful. He explained things well, he assisted me in finding just the right storage for my things, he even taught me practises to protect my privacy. Thumbs up!

The basic part about storage is fine. Units seem clean, secure, etc. You need your personal code to access your floor.
Cart access and management is another thing. There’s only one person on staff, so if they are not at the office, you have to call the number posted on the door. The first time we called, the manager showed up right away and gave us the only remaining cart (in exchange for our ID).
However, 20 minutes later when we are finished with the cart and just want to get our ID and leave, he is nowhere to be found and there’s no answer on the phone number. We waited 25 minutes for him to come back (and there was someone else ahead of us who had waited longer)! By this time a crowd had formed of other people trying to use the bathroom (also requires ID exchange for the key), drop off or pick up a cart, etc.
The only positive about having to wait this long to leave was the car blocking our van (whose driver was nowhere to be found when we got to the office) had finished and left at the same time as we were finally able to leave.
This location is close to a large homeless encampment, so I understand they have to be cautious about who has access to carts (I also wouldn’t be surprised if some of the occupants in the encampment also use this facility for storage). But weekends (especially the last weekend of a month) are a popular time for storage units, and they should really staff it such that there’s ALWAYS someone in the office and available to check equipment in and out.
Other tip: Driveway entrance is only for one car, so you have to be careful coming in or out. There’s enough room to back a van into the loading bay, but just barely.