Exec Cleaning and Maid Services

I bought an amazon local deal for a 4 hour cleaning in the Los Angeles area from exec cleaning who now call themselves Handy, having changed their name twice since I bought this so-​called deal. The appointment was supposed to be in August 2013, but they emailed me 45 minutes before the cleaner was due to arrive to cancel. If I hadn’t had my computer on, I would have wondered what had happened and where the cleaner was and why they hadn’t shown up until I next switched on the computer. There were emails going back and forth between exec cleaning/​handy and myself at the time, which I still have as proof, and they told me that because it was their cancellation, there was no time limit as far as my rebooking of the cleaning. I went out of my way to confirm this with them to be absolutely sure, and they assured me there was no time limit. A few days ago, when I attempted to rebook with them, they told me too much time had gone by, they refused to rebook a cleaning, they refused to refund the $ 41 I paid, and they told me to ask amazon for a refund. Since then, they’ve failed to respond to any further emails from myself. I’ve got constant spam from Handy about buying cleaning from them ever since I bought this local ‘deal’. In your dreams, Handy, if you’re not prepared to fulfil your obligation to clean my house for 4 hours that I paid for. If you even hope for me to buy any further cleaning from you, you’ve got to at least do the cleaning I already paid you for. You’ve been exceptionally unprofessional, and putting it that way is being much too kind.
Update: Amazon, being the stellar company they’ve usually been in my experience, have now refunded my money within perhaps an hour or less of my emailing them telling them about this substandard company, Handy, and how they reneged on this ‘deal’.

I bought a Living Social voucher. I tried the link to their website and got a 404 Not Found. I tried calling and there was no answer. I left an email message to their support email. Nothing. I gave up and got a refund for my voucher. That’s too bad, I was excited to work with Handy, it seems like such a great idea.

Unfortunately since Exec merged with Handy, I’ve had several bad experiences and won’t use them again.

WHAT.JUST.HAPPENED.
I have a 1bed/​1bath apartment. I got a 3 hour cleaning on Groupon, thinking that would be more than enough time. Yes I wanted a deeper cleaning of things like cabinet fronts and stovetop, but, again this is NOT A MANSION.
After I found that she was still in the kitchen after 2 HOURS I said something. So she kind of rushed a bit through the rest. Bathroom was kind of wiped down, but I still see film on shower tiles, and toilet bowl was untouched. Dust remains in corners. Top of fridge was not cleaned, and the metal «bowl» under the electric coils on the stove are still filthy, so what took so long in the small kitchen I don’t know. Things removed from counter for cleaning in both kitchen and bath were not put back. Living room surfaces are still dusty.
Also, I should note that I am not a slob. My apartment wasn’t disgusting by any means before, but I’ve been here 4 ½ years without having anyone else but me do a cleaning.
So, for 3 hours, a small kitchen and bathroom were (not thoroughly) cleaned, and the molding going around the living room was dusted. Oh yes, and windowsills (excluding bedroom– which she did not enter) were wiped down.
Poor thing is so young and only getting a fraction of what the company takes in, no doubt, but this was ridiculous. I’m going to seek out an independent person next time to take ALL the money and hopefully do a better job. Boooooooo.

I paid $ 175 to have Exec come and clean our recently purchased house so it would be nice and clean for when we moved in. The cleaning was scheduled to last 5 hours. To my surprise, when we got to the house there was the same dust/​dirt on the floors as before the cleaning, no vacuuming or sweeping was done, the toilets had a layer of dust around them, the cabinets were not clean on the inside (which I paid extra for). The oven was cleaned but I can’t help but wonder what took 5 hours. This company was great when they were Exec, gave Handy a try but I’m out $ 175 with nothing to show for it but a clean oven.

This company is ridiculous! My poor house cleaner got injured the morning of my scheduled monthly cleaning and they charged her or docked her pay for not working (this is coming from the customer service rep)!!! On top of that they wanted to reschedule which is fine (even though if I reschdule last minute they would have charged me $ 25 but didn’t offer me the same courtesy) however the only day I could do it was tomorrow (Saturday) because one going out of town and they told me that I would have to pay a surge charge because of the super bowl! It’s not my fault I have to reschedule in the first place! I don’t think it’s fair to either party. What a horrible company to work for!

I tried Handy/​Exec Cleaning Services via a deal on Amazon Local — for 2BR /​2BA, they recommended booking 3 hrs since it’s only one person cleaning and was able to get my appt scheduled within 4 days.
It’s very easy to fill out your info online and make reservations online, can use iPhone app pretty easily as well. I had Christina and she did a great job! She was very responsive (texted me day before to confirm), punctual (showed up 30 min early, but asked if it was ok to start early) and very nice to deal with. She did a very good job cleaning our place — it wasn’t too messy to begin with but the bathrooms needed some work plus our hardwood floors needed a good mopping.
The only bad thing I noticed was that there were some stains on the floor that she didn’t entirely get cleaned in the kitchen — nothing glaring, but not perfectly clean. Other than that, great job! I’d recommend the service and Christina… really good value for getting your apartment cleaned.
We signed up for the monthly service (15% discount for signing up for recurring appts) so hopefully we get Christina in the future.

Despite me refusing to reschedule exec services and being approved for a refund, I received an email confirmation stating I was scheduled for a cleaning with Gregory on 10÷14÷14 at 7:00 pm. I (again) had to call their help line where the representative assured me it was a mistake that should not have occurred and she would cancel it. What happens at 7 pm on 10÷14÷14? I get a call on my cell phone, Gregory is outside my door and still no refund on my credit card. You guys are disorganized at every possible level, failed to even alert the poor guy yesterday that he shouldn’t have been here.

I redeemed a Groupon to try Exec out. I must say, I absolutely LOVE being able to book online. The app is awesome and makes it so easy to schedule/​reschedule/​cancel.
This is my first time using this service so I was a bit skeptical with previous reviews, however they lived up to their promise. I got a text the day before as a reminder. As an additional step, Sheila and called about 2 hours before the scheduled day/​time to confirm the appointment. That reassured me that she was coming.
She came right on time and did a fabulous job. The kitchen/​bathroom were spotless! I felt like the place was a lot brighter.
Definitely would recommend!

I’ve tried several Cleaning Services via Groupon and have found these guys to be the best by far.
Scheduling an appointment was simple and everything was completed online, via an online calendar. I was able to get my apt cleaned within a week of purchasing my groupon.
I received a text message the day of the cleaning as a reminder. The cleaning lady came on time, and did a wonderful job.
I would highly recommend this company based on my 1^st experience with them and will definitely use them again.

Wow. I haven’ t even used them yet and already they’ve managed to fail. Had an appt booked for today, appt time rolled around, no one showed up. Called them, they said that the cleaner was in the hospital. No fault there, but their fix was just to credit the cleaning. Yeah, no shit Sherlock that’s a given, but as a first time customer don’t you think you should have offered more than to leave me where I started off at after giving me a no show?
I won’t blame customer service for this, this is bad policy, which is even worse. I can’t believe how hard it is to find a good housekeeping service in SF. If you guys have any suggestions please let me know.

Rescheduled for another cleaning because they issued me a credit for their no show employee and this is the text I get from them 2.5 hours before the scheduled cleaning…
«Hi, there was a last minute issue with your scheduled handbook appointment, and unfortunately won’t be able to send anyone today. You will need to reschedule for another day. Please check your email for more details.»
This company is terrible. No damage control and unreliable. Don’t ever use them!

First time customer –appointment scheduled over a month ago for them to show up at 8:30 am. We did receive a confirmation e-​mail yesterday evening to confirm this morning’s appointment. 8:30am came… no one here. Then 9:00am, 9:15…no show, no call! Are you seriously kidding me?
I went ahead and called person’s # who was supposed to come out today (phone # given in yesterday’s e-​mail) and no one answered, just got sent straight into someone’s ghetto sounding voicemail. Did not leave message. Finally, at 9:23 I received a call from the gal stating that she could not find our home and was all pissed off and using curse words to vent her frustration!!! Apparently, her GPS took her to a ‘brick wall’ near the high school (which is actually at the end of our street) she was really frazzled and said she was trying to call the company for directions and no one answered, blaming on Exec. Shouldn’t she have just called our house? Or common sense tells you if you are on the actual street drive a little to look for the house #? She did not try!!! I find it odd that our home could not be found. Even though it’s a newer neighborhood, we’ve lived here for over 5 years and never had a vendor not be able to find us? Perhaps her GPS is super old? Not my fault.
She said she was already clear on the other side of town by this time, and heading home. She also went on to complain about Handybook/​Exec. and go on about how they have sent her to other homes she couldn’t find? Just unbelievable. She also said she could clean for us personally (not through Handybook/​Exec) at another time… as she has her own cleaning business. WTF? Also stated that this drive was a big waste of GAS for her!!! Well, tell ya what… I wasted a lot of TIME waiting for her to show, morning ruined. Also confused why Exec/​HandyBook was only contracting out one individual for the clean, due to the size of our home. We communicated that to them (sq. footage), and that it would need a 5 hour time slot and at least two cleaning people. Sounds like they also dropped the ball. Question is, who is actually «background checking» these cleaning folks? My guess is no one. That in itself is scary as hell.
Needless to say, I will stick with a more reliable, reputable company when it comes to cleaning and trusting people’s word as well as who enters our home. Who does business like this? Lesson learned… never try and take the «cheap way out» in the end it’s more trouble and work:) use caution before booking these people.
Pathetic, just pathetic. If I could do «zero» stars I would.

Horrible Billing and worse customer service. I signed up for reoccurring billing and they showed me the discount I would be getting while doing so on their site. They continued to charge me full price. I called in to cancel my appointment today and they tried to say there would be a fee to cancel. Finally the manager said I dont have to pay the fee. This is great but they are not giving me money back for overcharging me or fixing anything to keep me as a customer.
Their customer service department consists of only a few people. If you call in after talking to someone on chat they are sitting right next to each other in an office. you can imagine the hold and wait times to speak to someone with a call center of that size.
SUMMARIZATION: They have a lot of billing and customer service issue but are not willing to make it right to keep you as a customer. They will however make it easy for you to cancel.

The cleaning people are not professional. The one that showed up in Berkeley is ghetto!
The lack of courtesy and professionalism should be a red flag for anyone who wants to use them.

It’s a long story, but basically I had been using Exec for about 6 months after which the management got switch to handy book. After the switch, the cleaning quality totally diminished and the staff was not transparent with me regarding a matter of safety (the cleaner brought a man who wasn’t employed by handy book — it was sketchy).
Never using them and do not recommend them, but the good news is The Bay Area is full of alternatives so choose wisely

Got an apartment that you need cleaned and don’t know where to go? Exec Cleaning is your company.
We needed our old apartment cleaned ASAP for the new tenants, and balked at the idea of paying our old realtors to do it themselves. After a Groupon and a few phone calls, we got our shoebox (around 650 square feet) cleaned up in the space of a few hours.
Something I realized though — there’s a lot more crap that needs cleaning than you realize. We booked for three hours, but we quickly realized there was crap we missed that needed to be done. Our cleaner was more than happy to comply, but make sure you have a checklist or something before getting started.

Terrible. Terrible Terrible Terrible. Never again.
If you check out my previous reviews, my first experience was meh. They didn’t clean the place that well, they put all my stuff everywhere, they threw away all my sponges. The management contacted me and had someone come back out to clean it and they did a GREAT job. Completely 180 degrees from the first cleaning.
Based on their efforts to get better, I booked them for a cleaning. I had them come while I was at the office and got excited to come home to a sparkling clean apartment. Boy, what a let down.
The first thing I saw upon walking in was my compost bin, without it’s lid. It’s sitting on my entry way door. Why? No idea. I have looked everywhere for the lid. GONE.
THEY THREW AWAY THE LID OF MY COMPOST BIN FOR NO APPARENT REASON.
I texted the lady who cleaned my apartment and asked with no response, even though she was very responsive before my cleaning. Ridiculous. Seriously? Who just goes into someone’s house and just throws away their belongings? No.
All my stuff was taken apart and not put back together — my espresso machine, the little plug from my bathroom was all unscrewed and sitting in the middle of the tub. Seriously?
My rugs were just put wherever they wanted to, with no rhyme or reason.
Whatever they used to clean the counters and microwave was slimy, greasy, and not wiped away. So gross.
My belongings were not at all where they were supposed to be. Things were completely out of place. Did these cleaners have short term memory? Like, really short?
They claim to not use your cleaning materials but I found one lone sheet left on my paper towel roll.
Completely and utterly unacceptable. I’m the most angry about them throwing out my compost bin lid — anyone who composts knows the lid is critical since stuff can start to get stinky.
So unprofessional and their ease of booking and cheap prices cannot make up for their untrained staff.
Pay a little extra and get your place ACTUALLY clean. Oh you won’t have strangers throwing away your stuff.

I have regular cleaning ladies that come over once a month to tidy up my little place. But got some communication problems with them and decided to give Exec a try.
Oh my! My 2bd/​2bath apartment is breathtakingly spotless. Every little corner is clean. and my clothes that I never have time to hang are all organized and put away.
The attention to detail is fantastic. All supplies are eco friendly and you can see through my shower door! bedroom is organized, living room is straightened out.
I am subscribing for a monthly recurring service now!
First I was a little worried since the cleaning fee was a bit higher that I used to pay, but for the quality of work I got — i feel like I underpaid.
Love it!

Wow, I am seriously impressed. I just came home to my first exec cleaning experience. We have a two bedroom split level house and it looks spotless. As I said in my review to exec, it looks like no-​one even lives here (in a good way).
I also loved that I got texts when the ladies were on their way, got to the house and left since I was at work. They also followed all the «security» instructions I left when I booked the appointment.
Katie & Ditas, you are my cleaning fairies! I will definitely keep my appointments that I have booked (every two weeks), although if they keep doing this good of a job I may have to go to once a month!