EVA Air

This is the worst airline I have flown on. I flew RT from Houston through Taipei to Singapore. All 4 legs of my trip left late from 30min. to 90 min. each for no apparent reason then they didn’t have their act together. They don’t hand out any night kits on 16 hour flight, and the flight attendants were nowhere to be seen for hours at a time if you needed a drink or snack. Passengers that got on in Taipei had a shouting argument between themselves and then with staff over where they were sitting for 45 minutes. Economy seats were hard and very little leg room. (I’m only 5’5″ and my knees were almost touching the seat in from of me). Plane was trashed at the end of the flight with food, blankets, pillows all over the floor. Have never seen people behave like this on a flight. I would not recommend this airline regardless of price.

better than pal!!!
traveled from lax-​taipe-​manila & vice versa… flight attendants are more attentive & responsive… customer service are excellent & allow me to rebook my return flight free of charge!
food are great and you can chose your preffered meal online thru there website… online check in as well as seat selection are very convenient.
leg room are better than crampy pal.
plane always late as in pal is no more with eva air as they are on time!
will recommend eva air to family & friends!

Houston to Taipei is a great route for travel to South East Asia. I was impressed with the economy plus, 777 seating that is equal to or better than United or Singapore Air… I will use them again.

Cancelled the ticket with 24 hours, only received partial refund. Called Eva NY office never got someone answer the phone. Eva Sucks!

Worst experience ever!!! My relative arrived with luggage lost one wheel. Waited and looked for people from Eva air to claim the damage for over 30 minutes but no one was there. Called to leave a voicemail and waited for two days to receive a phone call that asked us to email the pictures and said that someone will contact us. Called so many times during the wait and finally after another two days a guy Mr Lin called. Firstly, he said that Taipei will offer to fix the luggage but then my relative had no luggage to bring back to Taipei. He said we will need to bring the broken luggage to show the agent so they can decide what to do with it. I did not know why bother to send the email if in the first place they wanted us to bring the luggage to the airport counter). Mr. Lin’s attitude is like it’s not their responsibility to deal with this but people in Taipei. When I asked about what agent and what number or who to contact, he couldn’t give me any. I haven’t brought the luggage but hopefully someone there can take the charge without pushing us around to someone we don’t know. Cross my fingers. Never wanted to give any stars here. Terrible service.

I am currently in the middle of a trip, traveling on this awful airline. My flight was delayed more than an hour causing me to miss the reason why I paid EXTRA for a stop over in Taipei in the first place. When I requested to reschedule via their customer service department, they seemed more than willing to make the change complementary due to the delay. When I got to the airport to check in for my rescheduled flight, I was advised that I had to pay 300+ USD– in order to be allowed on the flight. What a rip-​off! I was FORCED to pay additional fee’s in order to avoid being stuck in Taipei airport. Worse experience ever.

Nov. 19, 2015 took EVA Air from LAX to Taipei, Taiwan.
Their food is inedible. Will be bringing with something to eat and refusing their meals on the return. On the 14 hour flight in the economy section we got one tiny bag of an awful Asian snack (the type I frequently buy but never had a bad one until the flight) and the two terrible tasting meals. The seafood dinner consisted of a lump of hard rice covered in a white sauce which I think was suppose to be shrimp flavored, it had two micro bay shrimps and my husband’s had no «shrimps». If you want something to drink you are given a tiny cup filled half full, not a bottle of water or a can of juice just half of a tiny cup.
And of course no free Internet service. Movie and tv selections were terrible.
I fly overseas often and this was the first and last time I will fly EVA.
Next trip over will take another airlines.

flew with them once going to Manila. It was cheap $ 900+ for a round trip, food was okay.
seats felt a little small and cramped but I guess that’s because I’m in economy. The kid at the back of my seat was not helping either with his constant crying and kicking.
I’ll try to fly them again and maybe pay extra for leg room. Who knows, PAL became okay to me after that extra leg room purchase. We’ll see EVA, we’ll see.

This is my first and last trip with Eva Air. They have the worst customer service ever! Our flight was delayed due to weather condition. Our connection flight left already but they still told us to get on the delayed flight so we were stranded in Taipei without a connecting flight. We all could have stayed back if they told us there won’t be any flight for us in Taipei! We could have booked a different flight. It was so effed up! So we were stranded in Taipei, it took them 7 hours or so to get us hotel rooms. There were hundreds of us stranded in Taipei airport without water or anything. Then they took all our passports, lined us up like criminals, put us on buses and took us to the hotel, not allowed to leave hotel room. Then at hotel check in, we were told to share rooms with strangers if we travel alone! Wtf! I swear if this was in the U.S., they probably got sued big time! Unfortunately it’s a Taiwanese airline.
I’m writing this while at the hotel! Not knowing if we will get on any flight home today because they said they were not sure. All they said was sorry it was due to weather! It wasn’t! If only that they canceled the flights like all other airlines did then we wouldn’t be stranded at the airport in Taipei like this! I’m sure people traveling with first class was well treated on the plane and maybe they got different airlines to take them to their destinations, but majority of the ppl are are not on first class!

So My boyfriend and I booked a flight from Eva air together and obviously when you book a flight together they’re supposed to sit you next to each other out of common sense, the best thing about not traveling alone is not having to sit next to a random person on a 15 hour plane ride. Anyways when I realized that the attendant didn’t offer us seats next to each other (mind you, we were there early, one of the first people in line actually) I notified an attendant, I actually ended up having to talk to three different people because no one was able to help us, and finally they still were not able to do anything about it and the only way for us to sit next to each other is to upgrade and pay a $ 750 fee for the seats… No one tried to help us they all just said «sorry there’s nothing we can do». Omg I wish they would own up to their own mistake and do something about it or at least apologize for the inconvenience… I seriously do not suggest going on this airline they don’t care about their customers, this is actually the second time this happened to me on this airline, so if you book a flight with someone NEVER expect to sit next to them because they won’t.On top of this our flight is delayed again by the way. So both of our flights are delayed. Not going on this airline ever again…

took this airline recently round trip fr SFO-​taipei-​manila, manila-​taipei-​SFO. our route fr SFO to taipei was good. the crew were not above and beyond but decent. they walk around all through out the flight offering water and juices, to keep the passenger hydrated. when we got to taipei int’l airport I was disappointed that our chosen seats were rearranged and my husband got to seat on afar. When I tried to coordinate with the airport airline crews, they didn’t even let me finish very rude staff. Our coming back to SFO BR18, the FA were all bland. I asked for water to take my medicine, the FA said she will come back but never did. Unlike our flight fr SFO to taipei, not a single cup of water was offered; and for the water I’m asking my son went far end of the plane and get it himself. Will not fly with EVA anytime soon. I will go back flying with Cathay

I’ve flown EVA for over 50,000 miles now. Based on my experience, it is the quickest route from SFO to HCMC (vietnam), usually 18 hours including a short lay-​over in Taipei. The flight attendants are pretty and courteous. The food is alright, nothing to write home about, but it’s still edible. I only had one bad experience where I sat next to a person with really bad breath, so bring a facial mask just in case this happens. Also, the Elite class seat is worth it, way more leg room than the economy class and there’s also a power outlet for your laptop.

I recently flew EVA Air from SFO to Vietnam via Taipei, and the experience was alright. I’m used to flying United, and EVA was a little bit better.
The food in coach was actually pretty good. I’m not used to flying on Asian airlines, so perhaps I just liked the novelty of having Asian food.
On the 1am flight from SFO to Taipei, we had a «dinner» (at about 3am SF time) of dark meat chicken in some sort of oyster/​soy sauce and rice, along with a calamari and vegetable salad. For breakfast (about 11 hours into the flight) we had rice porridge (aka jook) with pork and corn, with some sort of dried fish (it said fish floss on the package).
The Taipei airport had many tasty food options, even at 6am in the morning when we arrived for our 2 hour stopover. I had some sort of fatty minced pork over rice, with pork sparerib soup on the way over, and a beef tendon noodle soup on the way back. All the airport restaurants in the transit area accept US dollars and credit cards, in addition to Taiwanese dollars.
I forget exactly what I had on the flights to and from Vietnam, but on the return flight back to SFO, we had chicken with buttery spaghetti for dinner, and pork rice porridge for breakfast, again with the mysterious fish floss.
All things considered, EVA Air was fairly good and I would consider flying with them again.

A great choice for flights from SFO to Asian destinations.
EVA is a class act, a well-​run airline in a field where not everyone is (hello PAL), and with a good safety record which many do not have (hello Asiana, China Air, others).
Pricing is often well below the «big name» airlines like ANA, JAL, Cathay Pacific, and schedules are just as convenient. EVA’s prices are usually undercut only by the poor-​safety-​record airlines which I avoid.
I like the nice 777’s, the service, the food, the people. If only they offered nonstops to MNL rather than connecting through the TPE hub!
I still choose EVA over the horrendous PAL, which does offer nonstops, even though the TPE layover adds 4 – 6 hours to the trip.

One of the better airlines especially when compared to US like UA which is probably the worse there is. Recently flew round trip from SFO to Shanghai and Ho Chi Minh on business. Consistent service, good amenities throughout and nice plane configuration. Only minor complain is that the crew does not readily ask to refill your drinks, other than that impeccable service that makes you as a consumer feel good.
Had previously flown economy and super economy, both experiences were equally satisfying.
it just makes me wonder why other competitors especially US are still in business or can even compare?
Eva/​Evergreen, great job and please keep it up.

Prior to booking my flight, I had never heard of EVA Air, but it offered one of the best deals for my trip. I’m glad I had a chance to fly with EVA because it was overall, a good experience.
The service is pretty good and the food decent. I’m glad they offer some edible options!
If you can get an upgrade, the seats in front look phenomenal! Kind of futuristic looking with your own little personal pod space. Of course, I flew economy though, but I wasn’t too disappointed sitting in the way back. My mom and I got to sit together in a row with only two seats, so it was pretty cozy without a stranger next to us.
Plus, being in the way back, it’s easy to grab a drink and a snack which they have out for those who need something extra.
I would, however, recommend brining a better pillow. While their blankets are good, their pillows are baby size.
Also if you are transferring from Taiwan to another nearby country, watch out for the bus you’ll be stuffed in if you are getting onto a smaller plane. Impatient people like to push and shove to get to their seat, even though they are all assigned! Just be a little careful.

Oh EVA airlines I love you so much, throughout my trip from Singapore you made it the best one for me. You guys have the best business class. Still remember the offer for champagne. It was awesome, I got Elite service at a low price. Non stop to both legs of my journey from Changi to TTA and then the next day to SFO. I really like how the crew still behaves like they are part of Singapore air. They were so nice. I took this flight because I needed a change of pace. Thanks for making my trip. I see you I love you

Pretty middle of the road for me. Got an exit row on my way TO Taiwan, which was quite decent (I’m 6’6 and it’s 12 hours). Flew business class from Taiwan to Hong Kong, which was better, but not the best business class I’ve been in. Got stuck in a crap seat on my way from Hong Kong back to SFO, and they weren’t willing to do anything for me regardless of my height, when I called early about it. I was told in Hong Kong that I couldn’t get an exit row seat until I landed in Taiwan, for the next leg, and of course by then it was gone… not really extra-​special customer service, that.
Flight attendants are all kinda robotic. Pleasant, but not friendly, if that makes sense. The food is a step above the average. The plane aesthetic a step below.
It’s no Virgin… that’s for certain. I miss my pink mood lighting.

EVA Air deserves an honorable mention from me. I’ve flown with them in the past but literally days ago, I made the 22 hour in transit trek from San Francisco to Taipei to Jakarta. Days before my departure, they made a courtesy call to me to discuss my severe peanut allergy, which makes me ultra nervous during long flights. You can’t control what other people eat in your vicinity and you’re trapped if something bad happens. Luckily, they were very understanding and happy to accommodate me.
Upon departure of both flights, the stewardesses aboard made sure to announce my allergy over the loud speaker and arrange for my entire cabin to consume nut free meals. It meant a lot to me and helped ease my anxiety about the matter.
In general, the planes were clean, the flights had little turbulence, there were no delays, and the time passed pretty seamlessly.
Being 6 feet tall, leg room is important to me. It was adequate, definitely enhanced by the fact that no one was seated in front of me for both flights. The in flight entertainment was pretty varied and the food, although I didn’t consume any of it, looked pretty average next to the offerings of other airlines I’ve traveled with.
The twelve hour overnight stretch from San Francisco to Taipei wasn’t full so I had a whole row to myself. Flying during off season was the best decision ever.
They also have three separate EVA lounges in TPE airport with full bar, food, wifi, and showers, if you happen to have a lengthy layover.
Thanks, EVA.

I take EVA Air quite often and I enjoy every thing about the inflight service, but hate the reservation, check in, and seat selection process. I have sat in all 4 sections of the planes first class, business class, deluxe economy and economy. Here are the pros and cons just in from a trip to Thailand and Taiwan.
Pros
flight schedules (overseas over night sleep on the plane)
Routes cover all of Asia
Inflight entertainment (own tv’s with movies tv shows and games)
Flight attendants nice and attentive.
nice new planes
Cons
Reservations
Check In counter personnel
seat selection
inflight food
I totally agree with other Unilocal reviews regarding the seat selection. During my trip last week I had seats selected through out the trip but the only seat that was the same as on my confirmation was the initial outbound flight from SFO. The Travel Agent warned me that all of the ground staff rearrange all the seats. So even if you made seat assignments they don’t honor them. The ground staff are a bunch of bozos or corrupt. They give away the best seats to (people of influence).
The food has really gone down hill since EVA first started flying. But since I try to sleep most of the way, I miss most of the food service anyways.