EQ3 San Francisco

Their wonderful team were very helpful and understanding when I came in to ask about a rug I bought being sun bleached. They helped me contacted the site and got them to ship a replacement to their store for me to pick up later. On another occasion, Michelle informed us about the buy one get one free promotion on a pillow we bought a week prior, and she gave us the second pillow once we showed her the receipt. They have the best service among all the furniture stores we shopped at.

They are very helpful and have great products. They even have a interior designer that can come to your place to suggest you what will be best for your house. I got 2 sofas from them and they are absolutely amazing. Would definitely recommend it to anyone looking for a free pieces of furniture or a new place!

Love this place. The customer service is bar none. Compare to many other popular home furnishing stores, EQ3 offers by far the best service of them all. Our design rep, Jennifer, has made the process so easy for us. She was always there to answer our questions and we had a lot of them. She understood how overwhelmed this whole process could be, never pushed us for a purchase, and wanted to make sure we took our time to ensure we would make a purchase we’re 100% happy with. She even wrote us an follow up email to make sure we’re happy with what we got! Love!

The pieces we bought are great — couldn’t be happier with that, but the service (especially from the manager of all people!) left a lot to be desired, and it was an ordeal to get everything in good condition (enough to prompt me to write my first Unilocal review). If you’re set on a particular piece of furniture that only they have, then it’s probably worth it — just try to work with Christopher or Brian and stay away from the others. However, if you can find what you’re looking for somewhere else, then steer clear of this place.

I love EQ3!
The layout is way easier to navigate than the Emeryville store, and the bright open space gives a very welcoming feeling, which is how I want me home to feel. The selection is wide enough to cover different tastes, but it’s also quite curated — you won’t find 30 nightstands, but at least 4 with different styles. Because of this, it’s probably one of the few stores where you can have just as pleasant of an experience online as you do in person.
*welcoming staff
*great quality at affordable prices
*ETA for items ordered is pretty accurate
*easier to deal with questions in person than over the phone
*easy parking!
NOTE: A lot of their items are actually manufactured in Canada, so custom upholstery items are going to take 4 – 6 weeks — just a heads up in case you’re looking for something urgently!

Brian Stith was amazing.
So helpful. I’m ridiculously picky and he was extremely accommodating. If I had to deal with myself I would have given up 5 minutes in.
He thought of a number of things I didn’t like the size of coffee table that fits the size and style of the sofa and accommodating my drunk 7′ tall friends.
== Memorable Quotes
Me: No. These don’t go together AT ALL. This is like cybertron and this is like… forest. *wiggles fingers in the air*
Brian: It has a nice button pattern.
Me: *deep monotone* I… hate. Buttons.
Me: Are there any colors that don’t look atrocious?
Me: This black is good. I can feel it sucking in my soul.
Me: Ugh. Somebody decide for me. *snaps fingers in the air*
Brian: We also have this glass coffee table.
Me: *hand wave* Absolutely not. Hate round things.
Geoff: You realize that’s a Noguchi icon?
Me: Wouldn’t buy it for 5 bucks.
Geoff: You could also get an Ottoman.
Me: What’s an Ottoman? It sounds like an empire.
I settled on the grade 300 Brodway Crimson Salema with the footsie thingie I don’t remember what it was called. Thanks Brian!

I never get a chance to write reviews but I had to write a review about my phenomenal experience at EQ3. My husband and I purchased a sofa, dining table, dining chairs, and lamps from EQ3.
With our Reverie sofa though, the buttons kept popping out and made it look like our sofa was really worn out when we just purchased it. Luckily, we had purchased the extended warranty that covers up to 5 years worth of care. We had a technician come out to fix the buttons at least 2 or 3 times within less than 6 months at no cost to us since it was all covered under the EQ3 warranty program.
After 7 months, we moved from SF to LA. However, this time there were no technicians in the LA area to fix the buttons continuously popping off. EQ3 ended up coming out with a new version of the sofa (because the buttons popping off were so problematic) and customer service said they would replace the original sofa at no cost but we would still have to pay for a delivery service since we were in LA. Not only would we be paying money for the delivery service but it was a curbside delivery, where we would receive the sofa on the road, assemble it on our own, and bring down the old sofa to them. This was ridiculous because we had already originally paid for white glove delivery service and a warranty to take care of these situations, and EQ3 still expected us to pay for these premium services after paying it once already.
During my visits back to the Bay Area, I had to go into the store at both Emeryville and SF locations to have discussions with the managers to figure out a solution because we wouldn’t stand for paying a delivery service that would only deliver curbside, not assemble nor remove the original sofa, despite us paying all these costs already at the original time of purchase and buying a warranty protection plan to save us from these situations.
After 8 months of going back and forth with customer service, EQ3 finally Iet us know that they would take care of the delivery service with the original white glove delivery service at no charge. This was a huge relief for us because we had already spent so much money on nice furniture and purchased the protection plan to to make sure any issues like this would be taken care of.
In the end, I was really happy that EQ3 came through and ended up taking care of the replacement sofa and delivery of a defective sofa. I highly recommend purchasing the warranty service with any furniture purchase, as you are covered up to 5 years. I also really liked working with Ashley from Emeryville location or Marco from the SF location, who are both incredibly nice, helpful, and persistent in their follow up.

A trusted friend of mine suggested EQ3 to me while redecorating my home (she used to work there) and unfortunately this has been all around the WORST experience. I ordered my bed frame on January 30 and was told it would take 6 – 8 weeks for it to be delivered. We are now in week 12 and nothing.
The customer service has been HORRIBLE. I’ve called countless times and left messages with several people when «my sales rep» is not working that day. NOBODY can even tell you anything about your order except the one idiot that took your order. And then that person can’t seem to return your calls — ever. I honestly don’t even want the bed at this point.
TRY WEST ELM! They have been amazing, super fast, amazing customer service and more selection.

love love love the furniture here. i lucked out when they were doing a 20% off for spending over $ 2000. the delivery is fairly charged, and prompt. the staff is knowledgable and friendly. Props to Brian.

I cannot speak highly enough about the quality of service I received from Brian at EQ3. He is incredibly knowledgeable about the merchandise and was able to offer great design ideas for my studio apartment. Brian did not push the merchandise on me or attempt to up-​sell me in any way. I am not the most adept when it comes to design, so I greatly appreciated Brian’s patience and advice in this area. I purchased the Herman Miller Embody chair and Kendall dining table and, even after extensive research of my own, was able to learn a great deal about the pieces from Brian. Overall, friendliest and greatest quality of customer service I’ve received in a long time.
I am going for an urban-​modern style in my studio apartment, and feel that all of the pieces of furniture at EQ3 fit this profile very accurately. This is a dangerous store for me to be in, as I love all the pieces in this establishment. I will certainly be back!

*Please note this review follows a letter I had already sent to management
I had a great experience with the staff at the Emeryville location and picked up some great pieces from the great land of Canada. Still on my retail high a week later, I ventured into the local EQ3 on a quiet Sunday afternoon and had a day/​night experience.
The gaggle of employees were gathered around the register discussing nonsense among themselves and I was blessed with the presence of the one semi-​decent lemming who cracked a half smile. After picking out a few items everyone continued to ignore me. As my partner walked in to join, he was also ignored.
TWO GAY MEN FURNISHING A NEW PLACE? I mean, don’t get me wrong, but aren’t we pretty much your prime rib of a client?
Head on over to Emeryville if not for the great customer service but the fact that you can get frozen yogurt after.
*Update: there was never a response from the manager

I stumbled on EQ3 in Emeryville on my way to West Elm and I was immediately impressed with the style and quality of their product line. and Kristin was so helpful in explaining the lines of furniture. Their range of fabric and leathers and their excellent quality at reasonable prices are some of the things that set them apart from other furniture stores.
Most importantly is the amazing customer service of the staff who all demonstrated a high degree of professional expertise and a great attitude that went way beyond selling products. They guided us to what we liked and what our space required and, most importantly allowed my son to come to his own decisions. Barbara visited my son’s house and John helped us with the furniture selection. Brian was also knowledgeable and helpful when I returned to the store with my daughter. Every one of the staff was willing to discuss options other than what EQ3 provided and Barbara suggested built-​ins around the fireplace — something that we would not have considered. Without their expertise, we would have still been stuck in this process. As anyone who has bought furniture knows, it is far more difficult to choose a new sofa than a new car.

I bought the Lola sectional from EQ3 in San Francisco this fall after looking at Room & Board and DWR. And I was blown away by the whole buying experience! Marco is fantastic… he walked me through the entire process from finding the best sectional for my needs, advising on the leather fabric to bringing his designer, Barbara in to offer her expertise. You can tell their furniture is solid and price points are terrific too. I had to make a call between two great options and they really helped me with the final decision. A few months down the road and the sectional fits very well in our living room. Thank you!

We had a great experience with Barbara the in house designer for EQ3. Her ideas were spot on and her helpfulness and attitude were exceptional. During our in home consultation, she exceeded our expectations with her design sense and suggestions. She was extremely generous with her time not knowing if she would make a sale and we felt no sales pressure from her. She is a real professional!
The showroom is beautiful, easy to visit and the sales people were very responsive and available. The experience with EQ3 has been a real asset in getting us started on furnishing our newly remodeled home.

These guys have really stepped it up from the days of the store on 9^th street. Much nicer product and product mix. Staff is super helpful and friendly. Plus prices are very reasonable. Nice alternative when you don’t want your entire house looking like DWR.

Note: This review is based on the service in the store, and not the products.
Brian Stith helped us. He was friendly and helpful, providing advice and sending us off with a couple fabric swatches. When we realized we wanted another swatch after we left the store, we emailed Brian, and he quickly dropped the other swatch in the mail.
Highly recommend the San Francisco store over the Emeryville store.

I’ll start with giving the important caveat that I haven’t bought furniture here (yet). However, I’m going to give it five stars anyway. Why?
1) Amazing customer service: Maybe we just got lucky, but we had Marco help us out in store. He was super personable *and* super knowledgable when it came to the EQ3 line. Plus he hooked us up with Barbara, who came to our apartment to do an in-​person consult. Barbara was fantastic — she understood what we were looking for and gave really solid advice on how to make our space work.
2) Layout: We’ve been to the store at Emeryville… and this is much, much better. It’s spread out and they encourage you to mix-​and-​match swatches. I ran around like a kid in a candy store for over an hour, and they were fully supportive.
Since I haven’t ordered furniture from here yet, I won’t comment on the quality… but when it comes to service, EQ3 gets five stars in my book.

My family and I dropped by EQ3 upon the recommendation of some friends, as they have purchased some beautiful furniture here in the past.
We were blessed to have met Marco Medina, the Design Consultant, who gave us a tour of the store and showed us many different couch options. We walked in not knowing much about couches and walked out feeling as if we took an exciting Couch 101 course with Marco. He was very professional and knowledgeable about all the couches we inquired about.
We were very happy with the service we received from him and will definitely be back in the future. =)

Just had the worst experience buying a piece of furniture here…
Delivery guy showed up and tell me that there is absolutely no way for them to bring the furniture upstairs. I asked him to take it out from the box and his response? «I am not even going to try. It’s just not possible.» Okay? Whatever happen to $ 99 home delivery to get your furniture to a room of your choice…
I mean… the box is heavy and it’s not easy to move upstairs. I get it… but without even trying? If you charge delivery fees you should deliver. Bottom line.
So then, okay fine, you refuse to bring it up. We asked to return the piece to get a refund… They refuse to get us refund back to the originally payment and keep saying that we can only get store credit. What makes you think after this experience we will go back and buy anything from EQ3 ever? Please, just give me money back. Now I’ve got to pay $ 99 more for them to come pick it up for the return. Unacceptable. I will not be returning here ever again.

I like this store much better than the Emeryville location — large open show room. Decent street parking for sf. Also, they upped their architect designer discount. Sales people were super helpful. Zero snobbery compared to r&b.