Enterprise Rent-A-Car

I never bother to write a review on Unilocal,but this place deserves a review.
Great rental car company.

Ok, here is my review and specifically why. Several years ago my husband and I reserved a car with this company for our first trip to San Fran and the wine country. We specifically asked for a specific convertible and were promised this car. The afternoon before we were to pick up the car they called and said our car had been stolen. Yes, stolen. When we went in the next am they didn’t have another one and the only car they had that was similar was not as nice and not what we wanted but we had to take it. We did enjoy it but I couldn’t drive it due to my height. Hence why we chose a specific model. Then, when we returned the car they over charged us as this car rented for a lot less than the other. They did correct this once my husband call them. So, here it is years later and we want to go back and want to rent a convertible again. The question is? Will our reserved car get stolen again? Also after reading a lot of reviews my next question is how long will we have to wait in line to pick up the car? It does not seem like they intend to fix this problem. I really want to rent from them b/​c they are enterprise and our company has a corporate account but… someone, please give me a reason to try again. Thanks.

I’ve been going to this location for about a year now. Their service is really awesome. Everyone at this location is super friendly and they upgrade my car from time to time when they have something available.

I start renting here because they offer a great rate and the service is excellent, waiting time for the car is pretty short, they have a good selection of vehicles, The employees are very nice and explain you all your options, returning the car is even easier, it took me like 10 minutes, hope you keep giving this excellent service.

We had a reservation and it somehow took over an hour to check-​in and get our car, there were only 3 people in front of us. Once we got the car it had obviously been smoked in and smelled horribly.

Most of the time a rental car company is just a rental car company, nothing special. However, this location was above average. My insurance company had sent the reservations to the wrong location. I arrived like 2 minutes before they closed. The guy was very helpful he had the reservation changed. I got the same rate that I was quoted (less than they advertise) from another company. Vehicle was clean. No problems.

Great selection of cars. Location is very convenient. Austin and the other friend desk worker were very friendly and helpful.

The location is great, but if you need your car by a specific time you should apparently expect to arrive as early as possible to decrease your chances of having to wait extended amounts of time.
I made a reservation for a normal car on a Friday morning at 10am, 8 weeks prior to the reservation. The day before I received an email reminding me that I had made the reservation. When I arrived to pick up the car I was told there were no cars available and I had to wait 15 – 30 minutes for the car to come in from another location. When I asked if it would be within 30 minutes because I had a meeting I needed to get to, I was told they expected the car to be there within 30 minutes. An hour later I finally left with the car. The office offered no other alternatives prior to getting the car. When I returned and was asked if everything was ok, I restated that I had to wait over an hour past my reservation time to get the car and was late for my meeting. The attendant only responded dismissively, «Yeah it was a weekend» as if it should be expected.
As a general aside, I found it humorous that after I returned the car I received two emails stating my feedback was very important considering I used the hour I was waiting for the car to provide feedback with my confirmation number to the general website. I received an automatic confirmation with a copy of my message but have still not received any real response.

When I showed up to pick up my car, they wouldn’t rent it to me. Their explanation was that I didn’t have a major credit card. My two different Visa cards weren’t sufficient, apparently, because they were linked to bank accounts. I’m sure they have a sensible reason for this policy, but they didn’t bother to mention the policy at any point during the reservation process. Even reserving the car was a pain in the neck. Someone on the east coast kept telling me she had reserved a car for me and then emailing the next day to say the car she had reserved was no longer available. Not a great experience at all, and no one bothered to apologize for the problem or try to make amends in any way.
UPDATE: Please don’t be misled by Enterprise’s apparent effort to address the problem in their reply to this review. I emailed them as they suggested and several days later received a reply reiterating their policy of not using credit cards that link to bank accounts. They didn’t offer an explanation, and apology, or anything for the inconvenience.

Me and the hubby were on a spur of the moment bind to not find a rental to meet our needs. The team at enterprise specifically Mike Shenk & Austin were extremely tentative with knowledge of there system to assist in our outing.
Would go back again a million times over.
Because of enterprise we had an unforgettable amazing time together in San Francisco.
Thank you
Best Regards,
Robyn & Jason

They trick you!!! They put over $ 100 extra dollars on my rental car quote on unnecessary insurance!!! They guy at the counter and the guy checking me out DID NOT explain it well. I thought I was only paying the $ 15.99 insurance. Complete bullshit!!! DO NOT rent here. No good customer service except the tall guy at the counter who was nice.

The location was very good and the one guy working at the counter could not have been more friendly, but it was the day after Xmas and he needed help! There were a lot of angry customers because they had reserved cars and when they went to pick them up they were not there. It took me about 1.5 hours to get my car as the line was painfully slow most due to the understaffed agency. There were lots of exotic cars available for rental but unfortunately no one working on site could let any upgrade just to get a car as these rentals are apparently handled by a «different division».
Several days later, I rented a car at the Enterprise at the Charlotte Airport and had a flawless experience.
Not their day in San Fran.

Worst car rental experience of my life. Had a reservation at 10:30 and its 12:03 and I’m still waiting for my car. AVOID AT ALL COST!

I’m sitting in the office here on a Friday morning having made a reservation earlier this morning online. I have been sitting here over 20 minutes along with a room full of other customers literally just waiting for the car to be brought down. It’s ridiculous and I’ll never use this location again.

This is the closest Enterprise to Union Square, so if you make a reservation at 8 a.m., know that you will be in line with the other tourists. Get there about 10 – 15 minutes early and be the first.
This location closes at 2 p.m. If you keep your car past 2 p.m., but don’t want to keep it overnight, you can’t simply drop it off. Well, you can, at the Parc 55 hotel, but Enterprise will charge you $ 20 for the privilege.
The service here is quick and friendly enough, and this location has everything from compact cars to exotics.

I have never waited longer to get a rental car. My wife and I came in around 9:20am on a Saturday, and ended up waiting for over an hour. There were only about 4 people in front of us, so I have no idea what the hold up was. Based on how slow the staff was moving, I’m sure that the slow service is the absolute norm for them.
If you have ANY choice in the matter, do not rent from this location. If you don’t have any choice, make sure you plan on being there for a VERY long time.

This location has an arrangement with a nearby hotel that allows you to drop off your after hours return to a hassle free valet. I returned my rental after hours on a Sunday. Upon arriving to the airport about 30 minutes later, I realized I left my iPad in the rental car. I immediately called the hotel valet and they told me they were unable to locate it. I really did not have high expectations about ever seeing it again.
I assumed one of the valets had taken the iPad and was not being honest about being able to locate it. Irritated, I contacted the manager of the hotel on Monday morning. I was advised that Enterprise had already picked up the car. Frustrated, I called Enterprise. After putting me on hold, I was elated to hear that they had found it in the car and would send it back to me. I sent them a pre-​paid Fed Ex box and they immediately shipped it to me. I lost my iPad on Sunday evening and it was delivered that Thursday.

We were in SF for an extended weekend to attend a concert at Levi Stadium in Santa Clara. We decided to rent a car very last minute and they had the best rate. We chose a tiny economy car since it was just for us two. When we arrived there was a short line but the employees were courteous and acknowledged our presence.
When we were being helped the gentleman (who’s name escapes me) let us know that our vehicle was on the way over from a different location but would be there shortly.
We waited about 10 – 15 minutes when he then let us know that the drivers were stuck in traffic. He offered to upgrade us to a convertible Camaro for no extra cost… sweet! He then asked if we would like to return the car to the overflow lot after the concert so we could avoid the costly hotel parking prices, he even deducted the cab ride back to our hotel from our original rental rate. This made the most sense for us since parking prices are crazy expensive. We were very impressed and would recommend them to all!

Very disrespectful of other people’s time. Only two staff working on a weekday, we have waited over an hour to get our car. Arrive early and avoid spending half the day stuck in their waiting room.

I didn’t have high hopes when we first arrived to the location of this Enterprise, as it’s on a pretty creepy street in a pretty seedy area. The lobby is dim and dirty, and there wasn’t much seating to speak of, either. However, the service is fantastic, our car was in mint condition and we were actually upgraded from our original model at no additional cost.
We had zero issues with the car while we had it for a long weekend, and what with a thorough inspection prior to leaving, we knew these guys were professional and we were being taken care of. They were clear with the paperwork and the rules of the game, so we knew what to expect up front and exactly what was expected of us.
Drop-​off was easy-​peasy, too. A quick inspection and gas tank check and we were on our way… They even called to let us know my husband had left his jacket in car so we could come pick it up before closing time.
I’d definitely rent from these guys again, despite the crap location and lobby. They are by far the most professional and competent Enterprise I’ve ever rented from!