Empire Moving and Storage

This company picked up our belongings on September 11, 2013. I called on the 26^th to check on an estimated delivery date and I was told by the supervisor, Dawn Hall, they placed our stuff in storage because no delivery date was specified. After I was clearly upset about their error, she tells me I can have another company come pick it up from their warehouse if I don’t like it. She then guaranteed everything would be delivered by the 11^th of October since they technically have 30 days per the contract.
Now, here we are on October 5^th and I email them again only to find out their West Coast branch has completely shut down. We can’t reach anyone and they have our property along with $ 1000 in cash for the deposit.
I have never encountered something like this and we just want to hear from someone regarding our belongings.

I can’t say enough about Empire. I have moved 5 times in the last 8 years and this crew was by far the most professional I have worked with. Moving always makes me anxious, but as soon as the guys arrived and stared packing up their truck, I was totally at ease. Robert and his crew were friendly, on time, finished sooner than I expected, and treated my belongings with great respect. Thanks guys!

I move constantly for business… These guys were great!!! Nothing goes as planned in a move (or at least not for me) and this move was no different. My move was delayed due to a winter storm and Empire was great. Totally worked with me and even waived the redelivery fee.