Electric Bicycle Outlet & Electric Bicycle Super Store

This guy gave me one of the best sales experiences ever. I found him very patient and helpful. Honestly, I looked at every single electric bike shop in the city before settling on this one. More important than just a sales experience, his selection is unrivaled. This shop is spilling over with every sort of imaginable bike – dozens of them, more than any other shop. It’s great, and mind boggling. The whole gamut.
There are other electric bike shops that are so precious and over priced, who treat this like a major tech start up for the sorts of people who have moved here in the past two years and annoy all of us. Nice enough, but I want a real person with a real selection of stuff.
Yes, I am guilty of reverse snobbism; at the end of the day, I want my money to go to this guy, and not those guys. And his location is terrific for testing – some decent hills and some decent traffic. When you look at some of the other shops, you ever stop to think, gee, I’m paying for the overhead here so this place can have a featured article in design magazines? Well you are. With Len’s shop, it’s clean and bright and accessible, and that’s all you need. Finally, he doesn’t charge an arm and a leg for a simple test drive. I found that kind of off-​putting at other shops, but I went along. It was a relief to talk to a nice local guy who seemed to genuinely want to help you learn.
This man is just a very elegant and knowledgable bike expert, who will make you a great deal on all sorts of bikes, not just the $ 5−6k variety. I didn’t find all that great deals at other stores.
He has some older models and lower priced bikes, but he certainly has the latest and greatest. No other worker or owner or shop keeper had more knowledge, or more brands to look at and try out.
So I decided to buy from him. You should check out this place before buying. It’s better than the others, frankly. I am so glad I did.

I own an 1^st generation A2B Metro (now renamed «Octave»), and was suffering from decreasingly effective brakes. Having bought the bike through Scuderia West, I initially tried to schedule a maintenance appointment with them, only to be told the earliest they could take a look was mid-​to-​late April (2 – 3 weeks from now). As a result, I figured I’d poke around and see if other places that sold the A2B line might be able to take a look sooner. The first place I called was Electric Bike Outlet & Electric Bike Super Store. I talked to Len Rogers on the phone, and though he warned me that there might be a bit of a delay before he could get to it, he estimated 3 – 4 days tops, so I made my way down to his store yesterday, figuring I’d drop the bike off, and whenever it was fixed, I’d come back to get it.
Len immediately took a look at the disc brake system, and made adjustments right then and there, letting me know I probably had 2 – 3 more months before I’d need new pads. Within minutes, I was up and running with freshly adjusted brakes, and he charged me nothing for his service. I also learned more how the brake systems work, and how to make the same adjustments he made, as well as what tools to use, and more about the evolution of the bike I own. As a result of this phenomenal service, I now plan to take my bike in to Len for any and all future work it might need. Len knows the platform inside and out, and offers fantastic customer service.
Having seen the new and improved bikes available since I initially bought mine, circa 2009 or so, I’m also tempted to pull the trigger on another electric bike. You can be sure that when I do decide that, I’ll be buying it from Len Rogers. I have a new favorite store in San Francisco!

Helped me find the right bike for me, not just what they had in stock. They ordered the bike and tweaked it to how I wanted it, Amazing Customer service.
This is one of the best investments I’ve made, I have had the bike almost 2 year’s now with over 6,000 miles, it has almost paid for itself in gas savings.
And maintenance on the bike was covered by warranty!
I trust the crew at the Electric Bike Superstore.

I came in knowing close to nothing about electric bikes and was thankful to meet Len. He is incredibly knowledgeable and helpful, and you can tell he genuinely has a passion for these bikes. He listened to my needs and gave me honest opinions about the various models and which bike would best suit my needs. I never felt like he was trying to haggle me or sell me a more expensive bike.
I ended up test driving two different bikes, one of which he assembled on the spot because he didn’t have a demo set up. I was at Electric Bicycle Super Store for about 2 hours in total and was extremely thankful for how attentive Len was the entire time. I ended up renting the Emazing Artemis for 2 days ($ 80) to test out and truly get a feel for it. Even though I ended up deciding not to get it (it had nothing to do with the bike, I loved it!), I never felt pressured from Len. However, if I do decide to purchase an ebike in the future, it will definitely be from here!

I purchased an Emazing Artemis in June 2014 from Len Rogers at the Electric Bicycle Super Store and have been commuting to work with it ever since.
The electric bike has greatly improved my lifestyle and Len was very helpful in the process, so I’ve decided to write a review and share my experience.
This will be a three-​part review: the lifestyle, the bike, and Len himself.
*Lifestyle: 5-​stars*
Before buying this bike, I commuted via car and paid $ 20 per day for parking. This cost roughly $ 400 per month in parking alone (not counting gas, insurance, depreciation).
I’ve always wanted to commute via biking, but San Francisco hills made it infeasible. My route options were to take the Wiggle, which «wiggles» around the hills but is a longer path and takes ~40+ minutes, or to bike directly through Chinatown, Nob Hill, and Pacific Heights, which is a shorter but steeper and more physically challenging path that still requires at least ~40 minutes.
The electric bike enables me to take the most direct path home — up and down through the hills — in about 25 minutes. My commute to work is even shorter at less than 20 minutes, since it’s more downhill.
Now, I bike to work about 2−3x per week on average. Some weeks I bike every day. Each day that I bike, I save $ 20 and I get ~45 minutes of light cardio (~50−60% of my max heart rate).
After about a year, with all the money I saved, the bike more than paid for itself ($ 2200) and the associated gear (~$ 400 for a helmet, gloves, u-​lock, rear rack, lights, and air pump).
On average, I continue to save about $ 60 per week ($ 3000 per year) and get an extra 2+ hours of cardio per week (100 hours per year). Plus, I have a much more pleasant commute. I start work early in the morning and it’s nice to catch the shifting sunrise throughout the year.
Biking to work with an e-​bike has been a no-​brainer and greatly enhanced my quality of life.
*Emazing Artemis: 5-​stars*
Before buying an e-​bike I tried at least 5 different models and found that the Emazing Artemis felt the most natural.
Most of the electric bikes I tried came with automatic pedal-​assist and a no-​pedaling-​required throttle option. These bikes, however, tended to be heavier (50 – 70 lbs), so a rider would really have to rely on the throttle more and wouldn’t really be pedaling/​biking as much.
The Emazing Artemis, however, comes with no throttle and was the lightest bike of the ones I tried at ~42 pounds all-​in. Although heavier than a regular, non-​electric bike, the Artemis is much lighter than the others I tried and thus felt the most natural and organic. It never felt like the pedal assist was on, until I actually tried biking with it turned off.
If, like me, you want to actually get some cardio in while biking to work, rather than just be carried to work by an electric motor, I believe the Emazing Artemis is one of the best bikes out there.
*Len Rogers: 5-​stars*
I’ve interacted with Len about 5 – 6 times from the time I called to inquire about bikes, to the times I came into demo and purchase a bike, to a couple subsequent visits to make minor repairs (one within the warranty period and one without).
I have read the negative reviews on Len and understand where the reviewers are coming from. Len is knowledgeable and generally a likeable guy, but he doesn’t really go out of his way to put up with customers who might be more difficult or require more handholding. He does have a little bit of a take-​it-​or-​leave-​it attitude sometimes. That said, I have found him to be generous with his time and his services and would most definitely do business with him again and recommend him to others.
About 9 months after buying the bike, I stopped by Len’s shop because the battery lock on my bike became mysteriously jammed. Without hesitation, Len took a working lock off a demo bike and replaced mine, no questions asked. He was busy and in the middle of something, yet he dropped everything to take care of my issue on the spot, which I really appreciated, since I need the bike for my daily commute.
About 14 months after I bought the bike and after the warranty expired, I stopped by again because the clock on the bike’s console kept resetting whenever I turned the bike off. It turns out the CR2032 battery in the console had died. Len helped me unscrew the console and changed the battery once again on the spot. Even though the bike was out of warranty, Len charged me nothing for the troublehshooting and repair.
*Summing Up*
To sum up, I highly recommend the e-​bike lifestyle for San Francisco, highly recommend the Emazing Artemis, and highly recommend Len Rogers.

I have had multiple surgeries this year, most recently a knee repair in June. My darling husband promised to buy me my «dream bike» as soon as I wrapped up physical therapy.
I’d really missed family bike rides and I was concerned that I may nit be able to handle strep hills and/​or long distances as my knee continues to get stronger.
With lots of time on my hand, I did some digging online and discovered the world of hybrid bikes: manual with the electric assist! After more research on Unilocal,I found the Electric Bicycle Superstore in SF.
We stopped by today and Len (the owner) provided an overview of the options. Len has a great selection and I discovered the bike I wanted wasn’t the bike I needed. I found a great bike at a good price … Len even threw in some freebies.
When I first arrived in the Bay Area many years back, I lived near Alamo Square. It was so much fun taking the demo bike on a test drive around my old stomping ground.
My new bike will arrive in about a week. Red with whitewall tires (yes, I’m a Pee-​Wee Herman fan).
Thanks, Len!

Went in to check out some bikes, Len was very nice and attentive, he was helping two of us test ride bikes. I did not purchase at that time but will be back soon. thanks for being a great help Len.

This place is top-​notch. Len (the owner) is very personable and makes every effort to get you on the machine that is right for you. He carries a wide variety of electrically-​propelled conveyances, including cruisers, folding bikes, city bikes, mountain bikes, cargo bikes, and even standing scooters. He even has used bikes occasionally, which have a lower price tag. There is a small service/​repair portion in the corner of the shop. This is a wonderful locally-​run small business that really deserves our support.
A word of advice — test all sorts of bikes so you know which one is right for you. Simply choosing a bike based on «the numbers”(watts/MaH/etc) might result in disappointment since software/​interface makes a big difference in bike-​satisfaction.
When test-​riding the bikes, I didn’t realize that biking Fillmore is not for the faint of heart. More than once, while I was trying to figure out the throttle/​gears during test-​rides, a hooptie would pass me in a thunderous rage. Of course, this comes with the territory/​location — it’s really nobody’s fault. Just be super careful and you’ll be ok!

Len has always been helpful with my EcoReco Scooter and went above and beyond to help me out. Glad to have someone local to talk to and someone that knows what they are talking about.

worst customer service ever, stay away from this place, they truely just don’t care

At our Ebike shop we have dealt with Electric Bicycle outlet on a business level. They are very professional and skillful technicians. Buying a ebike from a local dealer is so important when issues come up. I would not hesitate to recommend going to Electric Bicycle Outlet if you are in the bay area.
Philter

I bought my electric bike here and I’m very pleased with Len’s excellent customer service. I had a problem with the first bike I bought and he did all he could to help me out. His position was «I’m on your side, not the manufacturer’s» which is what we should expect from any retailer, I guess. Fair enough, they couldn’t fix my bike but I got a new one. The whole process was quite fast and I got a discount. I highly recommend the store if you are thinking of buying an electric bike.

So i returned to this shop a few years later, and they owner (Len) is a much better sales person then my first experience. Although he still maintains the attitude that if you’re going to buy an eBike from him, you should know what you want. However, even though he is a bit of an elitist eBike operator, he is very knowledgeable and once you break the ice with him, he is a really nice and helpful sales person.

Len is incredibly nice and interesting, and knows and loves the products he sells. I really, really wanted one of their bikes to work for me. I didn’t find quite the right fit, but I would stop by again if I was looking for a new bike. It’s rare that I feel this bad about not giving someone my money!

Len is a remarkable guy. He’s incredibly kind and thoughtful. He was considerate of my purchase situation and helped me out. I’m recommending him to all my friends. One of a kind guy. Check out the store it’s awesome!!!

Brought in my bike on a recommendation from the Ebike store in bernal. Although they didnt have an exact match of my bike, they took on the challenge at less than the price another store bid on it.
Took less than a week for them to fix and they also fixed a couple extra issues without charge.

I am just coming up on a thousand miles on my electric bike. I bought a Revolt bike from Len a few months ago. While I had a couple of issues, these were taken care of extremely quickly by Len and the manufacturer. I ride from the inner sunset to the financial district daily, needless to say having a bike with some muscle has made the ride up the hills a pleasure.
The Revolt is made locally and I have had great service from the maker. All and all I am a fan.

Len runs his business as a good business should be run. I bought my Yuba last summer when and had a battery issue about 7 – 8 months later. Even though I didn’t originally buy my bike from Len, he was more than happy to help me out and I was up and running again in a week. No problems have occurred since then.
I had been thinking about adding a child seat when I just happened to walk by his new location on Fillmore. So, thankful for his past help, I went in and bought the new carrier, which he was more than happy to put together for me (apparently the instructions on it aren’t the best).
I’m happy to see Len in his new location and I can guarantee that you’ll be pleased with him and the service he provides!

I recently purchased Biruni Scarlett, electric cargo bike from Lance, and wanted to describe my experience with the bicycle. This is a lightweight cargo bike that can hold up to 400Lbs of gear on it. It rides smooth, has large balloon tires, quick 800W inhub motor and a battery that fits nicely into the frame.
I took the bike on a road trip from San Francisco to San Luis Obispo, it was an amazing ride. Bike can do 30 to 40 miles a day, thats hard riding in Big Sur on 2 batteries. I decided to buy an extra battery, one is really not enough for long drives. Current model has no place to hold 2 batteries, so I had to get a garment bag that fits specifically on bikes back seat, and that where I stored 2^nd battery for the ride, which made my bike a bit wobbly in the beginning, until I counter balanced the weight.
First thing that went, were cheap rotors, and pads that not many bike stores carry these days. For a cargo bike I had to invest extra $ 400 and get new set of brakes and rotors, and replace one of the brake cables. Half way thru the trip my accelerator that makes bike go by itself broke, one of the cables came loose, which made it a bit annoying to ride when I get tired.
I have to say that this is the best investment I made, since I can take this bike on long drives, it looks good, people loved seeing it in Big Sur, I plan to ride to Yosemite sometime soon, thanks to my new friend Biruni :)

So really this review is about our bike repair and not purchasing new electric bikes. Len is really fantastic to work with. My husband and I have a handful of electric bikes and slowly but surely they have all needed a little electrical TLC which you really don’t want to try your hand at. Basic maintenance is fairly «normal» but when electrical stuff starts to act up, you want to take it to a pro.
Len fixed THREE of our bikes in less than a week. Our issues were not minor and yet he figured out all the problems and had our bikes back to us better than new. He even washed and shined them!
When we are ready to update our current wheels we will definitely check in with Len and see what he has in inventory. I cannot recommend him more highly. I thought my bike was on its last legs, but now it has a new lease on life.