Duggan Welch Family

We had to do a medical termination which sucks to begin with but we went to duggins per UCSF recommendation and knowing nothing in SF we did. We got there and were told to come back in an hour or so becasue no one was available to fill out out paperwork. Stupid but ok. We come back an hour later still no one available but a nice woman named Tess tried her best to start the paperwork. Iliana or how ever its spelled came in and finished things up and told us that UCSF would have the fetus from 7 – 10 daysthen it would be 7 – 10 days for cremation and shipping. Well I call them 51 days later to see whats going on and they sounded like they lost EVERYTHING and couldn’t figure out what was going on so they fed me some BS story about a death certificate (in this case there wont be one and they know that) and that they will ship the remains in a day or two. Now im waiting to get them but im skeptical that they are even the right remains so how am I to ever be at peace with that thought in the back of my mind? DO NOT USE DUGGINS IF YOY WANT CLOSURE TO YOUR LOSS!!!

I cannot say enough about how wonderful Steve Welch and the Duggan Welch Family were for both my grandparents’ services. Most recently my grandmother passed and her arrangements were handled by them. Steve came out personally to retrieve my grandmother and had all the information with him about what had been set up. His calm demeanor and thoroughness throughout the vigil, funeral and committal was appreciated by my entire family. Honoring someone you love is always a difficult time, so having the right funeral director is so important. It’s weird to say that it was a pleasure to work with a mortuary, but in this case it was. Thanks again Steve and the rest of your staff.

My mom passed away but she already paid for all her arrangements years ago. Iliana was wonderful to us and made it so easy. She also helped us with getting a boat so we could scatter mom in the ocean under the GG bridge. Which is what she wanted. Their accomidations are really nice. Not over the top but just perfect and cozy. I would recommend them to anyone who loses someone or if you want to start planning now.