Dr. Brian Grady, MD

Physician very personable, kind, and probably knowledgable. Unfortunately, if something goes wrong with your treatment, don’t expect to reach him. I spent the day calling his office and here were my options: 1. Press _​_​to leave a voice mail to make an appt. («the mail box was full»). 2. Call between 1130 and 145 and the answering service answered. 3 Left a message at 10 a. m with the General Mail box with my cell number and a full explanation of the reason I called. 4. Finally at 430, called and pressed the «if you’re a physician, or calling from a physician’s office» option. They did not have my earlier message I asked the office assistant to ask Dr. Grady to call me. Gave my cell number again, explained the reason for my call, and now it’s the evening, and I have heard nothing. As I’m writing this I see other complains about trying to contact the physician. The practice needs to improve the skills of the office staff. It makes all the difference to the reputation of the physician.

My 90 year old mother found Dr. Grady to be warm and attentive. It is rare she raves about an experience with a physician, but she felt heard, and acknowledged and treated with dignity and respect.

i’m writing this review in hops of saving someone from my experience.
i have urine retention problem. he gave me meds. that made it worse to the point
i wasn’t able to eliminate anything. called the office about it, he wasn’t available would give a message. they were not very concerned, or interested. he never got the message because he went home sick — that’s what they said. why didn’t they let me
know that, i had to call to find out when he was going to call that was 3:00. meanwhile
i’m getting sick, swollen up all puffed up from urine retention, also have kidney disease.
asked for another medication, when he said there were several.
well the next day i heard nothing from anyone there, not the office or doctor.
so, i called my primary care doc, and they said yes they have had problems and complaints
about this doctor, so he gave me another one; cancelled my coming appointment
with him and tests.

Dr. Grady has got to have one of the best bed manners for a doctor that I have ever seen (and for a doctor in his specialty that is extremely important). After being helped by his awesome office staff (which from my experience can be as important as the doctors themselves) I was sent into a room to wait for him to arrive. As any patient would I have to admit had a little pre-​doctor anxiety. As soon as he walked in and had a few minutes to chat about my decision I was amazed on how nice and welcoming he is. So many topics that I had honestly been embarrassed to discuss came flowing out which only helped explain my situation better with more clarity. His knowledge, personality, and office staff diligence are some of the best reasons to see him. Whenever I think of urology, his name will be the first one for me to recommend to my friends and colleagues!

Dr. Grady has been my husband’s urologist for years. He is very smart, friendly and compassionate. My husband is severely disabled and has had many UTIs & other infections that have led to frequent hospitalization and even seizures that could kill him. Dr. Grady gets part of the credit for helping keep my husband alive this long. Dr. G. always visits my husband in the hospital. He has come up with a new treatment for my husband’s catheter clogging problem that is working so far. I always talk to his assistant Tracy who stays on top of the situation. Only reason I’m not giving him 5 stars is that it took a few weeks once to get answers on that problem but we did get the new med during an office visit. He also helped me when I had some urinary issues. He stays in close touch with my husband’s PCP who in turn calls on the infectious disease specialist, gastroenterologist, and any specialist needed, so he’s a good team player. You can tell him confidential things about your private parts and he is supportive. His partner is chief of urology at Seton and knows my husband’s case when Dr. G. is out.

He practices medicine with a level of compassion that is beyond compare when you can get an appointment. Unfortunately, the better the doctor, the harder it is to get an appointment.
The wait between scheduled appointment and the time you are seen is not very long and he spends ample amount of time exploring what your medical issue might be.
However, don’t expect to get a same-​day appointment. The minute you notice problems with your urinary tract, set it up.