DPI – San Francisco

Will not order from them again.
Ordered a silk scarf sample.
I asked for
170×55
custom art
hand hem
14 mm silk satin
I received 12 mm, machine hemmed.
I had to prompt the CS representative several times to even get the order placed.
It’s easy to find alternative sources for less cost whether it’s in China or Canada, with substantially less cost. Imagine that!

Actually, you must take some care if working with them. But if you do,
the results will be great and a quite competitive price.
I have used them for printing on paper and fabric.
N.B. Some fabrics you may choose from take inks/​colors very well — others not so well
— ask their techs — open your mouth… I went in person to discuss my project, since
my art is important. They had no problem doing a proof for a minimal fee… highly recommended…
I would not have them print on glass or metal. I have seen much better work from other
printers in those media… but…DPI’s Giclee printing on paper and several fabrics is good as anybody’s.
They print small custom runs for several hundred artists… their bread and butter is advertising campaigns… a typical business model for a large printing house…

i would give them minus if i could. i am very very disappointed with their customer service. apart from being extremely unresponsive, avoiding phone calls, they are very rude!
they screwed with my first order, but i was fine with it because it was cheap, and i needed it urgently.
my second order, i thought i would get the same price, since they never get back to me on pricing, only the final invoice. i was shocked by how high they charged me, 300 – 450 usd. and as a student, who only need swatches, of course i could not afford that. when i called them to make some changes, the guy was mad at me and said that i wasted their time, and i have to pay. so i did.
whose faults for never getting in touch and replied my email! i am extremely disappointed and cutting on my daily meal allowance only for swatches and their lack of customer manner. i dont recommend this place, go to spoonflower!

Bellow than 1-​star. Never received products. Never respond.

I know some people have had customer service problems here and I was always worried I would be the next, but in the end all I have to say is thank you to Sanjay and Ken for my beautiful large-​format lightjet prints. No way I could have gotten the same quality anywhere else at such a great price.

I have had two large format fabric printing projects done by DPI and they turned out incredible. Sanjay, takes personal interest in each project, and Maria seems to make everything happen with phenomenal efficiency. How does this mix with the other bad reviews? First, if you provide the fabric, which apparently they did, then you take your chances on how printable the fabric is. Second, assuming you provide the artwork, you should insure the resolution is what you want. Maria sharpened mine considerably, but I provided her a file where she could do that. The bad reviewer obviously did not. Provide something good to work with, and they will provide excellent results. They did for me.

EASILY THE WORST CUSTOMER SERVICE I HAVE EVER EXPERIENCED IN MY LIFE. I signed up for a Unilocal account just so i can save other folks from potentially making the huge mistake and hiring this company. There is no such thing as returning calls or emails for this place. I gave them weeks to do a job the FAST SIGNS did in 5 hours. FAST SIGNS for goodness sake!
First they messed up my order for my job, they said they would fix it in a couple days, absolutely no contact was made to me and the project had to be done for a work event. All i got was the run around after i already paid. I asked for a refund that i have yet to see.
This place is the WORST. There are far better specialty printers in the bay area. This place is full of whack jobs.

poor customer service, received my order was happy with the final product, did not have any one follow up with me, i will use this company in the future but they must work on the customer service and there turn round time also they have score on the BBB web site:

Emailed them with a few questions. They replied and ignored all of my questions. I wrote back and never heard back. That was about a week ago.

My standards have always been super high. I expect nothing but perfection when dealing with those who claims to be professional. My reviews on Unilocal are always exactly what I see, feel and experience. Yes, the GREAT the GOOD and even the ugly.
DPI simply delivers each and every time we use them. Printing is top quality and pricing has always been within expectations. There are even times when DPI will work with me on pricing just to get the business. I have printed tons of fabric, plexiglass, leather, vinyl and yes paper. On top of all this DPI offers sewing services which has allowed me to take my concepts from just that to reality. Designing apparel is challenging in itself but when you find a partner like DPI you have struck gold. By using DPI we have reduced our sample and prototyping cycles by 300%. DPI can print your fabric, cut and sew your items. Sewing costs are a little on the higher side but then again you get what you pay for. Normally when working with a sewing factory you have to deliver all the materials, pattern, tech sheet and review your project with them once or twice. Hours of time is spent here. Then the odd phone calls from the factory pour in. Not with DPI. Again, print, cut, sew and deliver. On one occasion we had a little mix up and received two of one item and none of another. However, Maria was quick to make up for the error and she delivered the item quickly at no additional charge.
Time is money and if you like saving both then go with DPI.
Thank you all at DPI

Abysmal. If there was any customer service it would stink! I asked for information about printing on aluminum and got an email response. However the technical information was flawed and I called and resolved that. I placed an order, requesting a proof, and paid via their requested Google checkout. Nothing happened. I called Thursday last week after emails to Sanjay went unanswered and was told I would be ‘called right back.” I called today (Monday) and pointed out that I hadn’t had the promised call. I will go there in person this afternoon to see if a proof exists…
This was for a client’s ‘big birthday’ and comprises a large artwork of 3 panels each 16×20 on aluminum. Needless to say, the client’s birthday is now past and I look like an unresponsive suppllier.

I sent a piece of artwork to them to print a silk scarf. It arrived looking horrible. Impossible to make out the image on the scarf. Then when I asked why it printed so terribly, and why no one looked at the item and realized it looked so bad, yet mailed it to me. The response was that they’re too busy to critique every item they print (I wasn’t asking for a critique, if someone simply looked at this scarf, they’d know it looked awful. Common sense.) They claimed my low res artwork might be the problem (I’m an art director, if I thought my artwork was «low res» I wouldn’t have sent it in the first place). If you think artwork presented to you won’t work, why move forward with printing? (That was their response, the artwork is fine.) It took over 2 weeks to receive the item from the day I placed my order. I’ve worked with dozens of printers over the years and have never seen the «blame it all on the customer» approach to business. The response was also that most designers purchase an item to see how it looks. (I.e., as a printer proof) Well I’m sorry, I purchase an item to actually use it, not for proofing purposes. Apparently they get dozens of print jobs every day, so they don’t have the time for my business. If you must use this company to print silk scarves, I highly recommend only using an eps or line art, never a photo. You’ll regret it. I am only speaking of their scarves, and none of their other printing (since I have only used them for one job).

I have been using DPI for producing large format photographic prints fro trade shows for about four years. Last week I had a client send me a job for large prints that also had to be laminated. The client waited until the last minute, so I was not able to upload the files until late Monday night. The prints were for a trade show on Friday! DPI got the files to me on Thursday (including one day FedEx). The print quality was great, and the client could not be happier. They are the BEST!

I don’t what to say, except that this place saved my art from the trash heap! I was being price gouged by a local print house in Santa Cruz, and then found DPI. The owner, Sanjay, was not only helpful — but professional. They gave me a very fair price for my photo printing work, had quick turnaround and were pro-​active about finding the right technology to solve my transparency issues. The customer service and fair prices make this place an A+… I hope they can keep their business going strong into the future!