Dimension Moving & Storage

We used Dimension Moving and Storage for a move to LA in August. The location of the business was Union City and not Mission Street but I believe the locations are connected. Do not use this company!!!
The receptionist who helped with the original quote was very friendly and helpful. She quoted a reasonable price after a detailed inventory of everything in our apartment. This is where the quality service ended.
The movers were 3 hours late on moving day. When THEY inventoried our items they gave a «maximum price», which was twice what we were originally quoted, but stated that this was the absolute maximum cost– it probably wouldn’t cost that much.
They relatively efficiently moved our things, except for a 45 minute break. They also broke a coffee table and put a large scratch in the hardwood floor. They stated that we could file a claim with the office if we wanted reimbursement for these damages.
When it came time for delivery of our belongings the company could not tell us when they would be delivered. We were initially told it could be 1 – 4 days, and we would be given a 24 hour notice. After 2 days I called to request an update and the receptionist stated that she had no idea when the truck would make the trip to LA. She said that our things could be delivered in 4 days but not necessarily– sometimes it takes longer, and she had no idea how long it would take. Two days of calls twice a day the truck did deliver our things on the 4^th day. I am pretty sure that if we had not been as aggressive we would have waited longer.
Finally, the final cost happened to be $ 100 less than the maximum price. I do not think the movers are that accurate in their estimates of the weight of our belongings– or they are, the receptionist initially intentionally gave an unrealistically low quote.
So maybe the Mission Street location is more reliable than the one in Union City but I can’t recommend this business!

Excellent Service and Great prices! The movers did a great job! They showed up on very short notice. They gave me the BEST rate! They got the job done quick! I’ve used this company on 3 occasions and will continue to use them for future jobs.