DHC USA,

I too have been a loyal customer to DHC, untill today, all my good impression about DHC quickly vanished. I was placing my order as usual the other day, but what I didn’t realize is their «1 click convenience order» function that completely threw me off, I didn’t realize they still had my old address on there (I only order once every 6 month, so I forgot I left my old address in address book), but during the check out process they don’t show you the place where you will verify your address, they just ASSUME your default address in your address book is the right one and let customer check out without even showing the option to them. I noticed the wrong address immediately so I contact them literally 4 hours after I place the order (i order it 3am in EST, customer service open at 7am), I called them right when they first open @7am, and the woman named Amanda who was really rude told me there’s nothing they can do about it, even if the order hasn’t been shipped yet, I asked her to transfer me to shipping department or supervisor, she refused to do it and told me nothing she can do, I was wordless at that point, something as simple as changing the shipping address right away is something they won’t be able to do, how lazy could they be letting computer system dominate their brain like this, or if they ever have one to begin with. Now I have to go deal contacting someone at old address location and pray they don’t just accept the shipment and will contact me when they receive it. SHAME ON YOU DHC.

I’ve been using DHC skincare products forever. .. at least 10 years now, and I love them. Unfortunately, the customer service has gone downhill in recent years. I always order enough to qualify for the free shipping, and in the past, it only took 2 – 3 days for delivery. Lately, though, it takes a minimum of 2 weeks. I did my most recent order online and never received an email confirmation or a shipping email. I called to check on the status (to make sure that my order was actually in process), and was given an estimated delivery date 2 weeks from my ordering date, but that was just for delivery to the local USPS facility. Delivery to my address will apparently be another few days after that. Why so long? I order online all the time from different companies, often with free shipping, and it only takes a couple of days. Not sure why their shipping is so slow, but I will probably continue to use their products because I love them so much.

I have been buying DHC for myself and my spouse for over 10 years. I loved their products and service until our most recent experience. We ordered the pore minimizing set that irritated my wifes face, so she could not use it. When we contacted DHC to return the product and get a refund we ran into into an issue where the company wants us to pay for return shipping. Normally I would not get upset over $ 8, but since we have been loyal customers for over 10 years and have spent thousands with the company we thought they would make an exception. After 4 phone calls and a few emails I now realize that customer experience at DHC USA is not at all like their parent company in Japan. I hope someone from Japan spends some time training the local chapter in customer service and retention. This was our last purchase with DHC.

I had such a bad experience with DHC USA. I ordered products worth more than $ 100 online, with the same billing and shipping address. I later got an email telling me the purchase was unsuccessful. Then realized since I just moved to a new address, I didn’t update my address with the bank, so my billing address should be my old address. I emailed DHC back, asking them if I can update my billing address so that they can bill my credit card, and I specifically asked to update my billing address. They said that is not a problem and they did update my address. However, without any warning, they changed my shipping address to my old address too. I only found out about that when my package tracking online said it was delivered but I didn’t receive it. My old address was at a totally different place so there was no way I can pick up my package. I called DHC and their explanation was, even though they screwed up the shipping address, it was not their responsibility to fix it, and I can’t get a refund or a replacement unless they receive the original package mailing back to them. I went through so much trouble between DHC, my old mail-​room and the carrier, trying to figure out where my package was, because my old mail-​room said they sent the package back, the carrier said they don’t have tracking on return package, and DHC claims they never received the package. The tedious calling back and forth lasted quite a few weeks until I finally gave up. This was my first purchase with DHC and I never received the product I ordered. I wouldn’t know if the product was good or not, but the customer service and the company policy on serving the customers were REALLY shitty and stupid and inflexible. For that, that will be my last purchase with DHC too and I don’t regret loosing a potentially good product line.

I am French and used to order my DHC products in France, because I have been using them for at least 5 years and love them.
I had to move to Louisiana for a job opportunity and ordered my DHC products in USA. I am very deceived by their delivery delay. My latest order is dated January 24 and we are February 1^st, the amount is huge: 288 $, and I have no tracking information, no news from the commercial services;
In France, I could have my products at home in three days, here, it’s so long !!!
I even contacted my DHC France to ask them if they could take my order from LA and send it from France. But, it’s not possible !
I AM REALLY DECEIVED BY THE COMMERCIAL SERVICES THOUGH I LOVE THE DHC PRODUCTS.
What are your advices? I think I should change my routine and find other products.

The products are extremely drying to my skin. That includes the Deep Cleansing Oil, which they promote as being so softening. I bought some a few years back from the catalog and wouldn’t again. I used it up as a hand wash as it wasn’t good for my face. However, I loved the care that was taken in packaging — wrapped like birthday presents, the speed of delivery, and the deep discounts.
As for the so-​called moisturizers, they are drying too. I gotta hand it to them, though, they know how to market. The catalogs used to come with 3 – 4 samples each, and everyone loves a freebie. (Although, that’s how I know I don’t like most of their products!) Their creams and serums leave my skin dry and tight like a drum. And, how brilliant is it that they sell something in a teeny tiny bottle for a big price that’s no better than buying a bottle of olive oil at the grocery store? Olive oil is the basis for their best-​selling products, and the results can be much improved upon by using the stuff straight up (or coconut, or grapeseed… you get the idea). But, more power to them for convincing people that theirs is special.
Their Velvet Skin Coat is a nice product for prepping your face for photos, as it leaves it with a nice smooth surface. That can be achieved with any silicone-​based formula but if you’re using one of their nice big coupons, maybe it’s worthwhile to get it from their catalog.
Many of these products would probably work well for someone with normal to oily skin, or young 20s skin, or older skin that doesn’t tend towards dryness.

I LOVE DHC! I have been using their products for over 2 years now. I received a mailer and had an example for Deep Cleansing Oil. What the hey, I will try it. I loved it, your skin is perfectly cleansed, soft and not greasy at all! And my face stopped breaking out like crazy, the products helped balance my skin and I have been HOOKED!
My routine products:
Deep Cleansing Oil — Best make up remover
Olive Soap — Frees your skin’s surface of dirt and excess oil
Platinum Silver Nanocolloid Lotion — Toner helps refine your complexion by tightening the appearance of pores while prepping your skin for softness
Platinum Silver Nanocolloid Milky Essence — Booster is an integral step in helping to minimize the appearance of wrinkles and dark spots thanks to absorptive
Platinum Silver Nanocolloid Cream — This intensive light moisturizer helps minimize the appearance of wrinkles thanks to absorptive
I love that you can select up to 4 samples with every order, so you can try new and different products and BUY more!!!

I know: Putting oil on your skin to remove make-​up seems downright stupid. Why would you doom yourself to making your skin break out?
I’m happy to have been your guinea pig: After using deep cleansing oil, your skin is perfectly cleansed, soft and not greasy at all. And over time, your skin actually re-​balances so if you’re oily, you’ll stop overproducing oil to compensate for stripping your skin.
Cleansing oil is sheer genius, girls!
I had good skin to begin with but since using DHC cleansing oil and olive virgin oil for 8 years, strangers regularly stop me on the street and ask what I use on my skin. The results are that good & my skin glows.
Effective, inexpensive and ideal for lazy women like me, taking off make-​up before bed is a fast :40 regimen. I love that.
After DHC’s shipping center moved to the East Coast, I’ve found the customer service has dipped alarmingly so I switched to Shu Uemera’s cleansing oil that’s a little lighter in texture and also good (but then Shu Umera stopped carrying their products in the US so you have to order online).
With the changeable weather in San Francisco, my skin has dried out and nothing but nothing works like DHC’s olive virgin oil. Just a couple of drops, pressed into clean, damp skin and voila! Moisture and balance instantly restored.
I had to sub in Clinique’s Moisture Surge cream while I wait for my olive virgin oil to arrive: It takes over a week now to receive the goodies since the fulfillment center moved to somewhere on the East Coast. Now, I’m pumping the last micro-​drops out of the bottle and sobbing it’s all gone.
Favorite DHC products are the cleansing oil, olive virgin oil, velvet skin coat and light and smooth shampoo. DHC’s eye cream is just average and I find their make-​up colors too yellow for my pale skin.

My all time favorite product from DHC is their cleansing oil, and no other oil matches it. well at least for me; and I’ve tried Shu Umera and Luara Mercier but they leave a greasy residue and do not take off my mascara and eyeliner effectively. I’ve been using this oil for YEARS and will continue to do so.

ummmmm… I just called them to get a quantity of clear plastic gloves for a Halloween craft and she said they’re not a beauty supply place. WEELLLLLL… then WTH are they doing under this category on Unilocal?Help!

A stranger, for the first time ever, gave me a compliment on my skin. At the hospital. In fluorescent lighting. From an elderly asian woman (everyone knows they tend to have amazingly young-​looking skin). This is BIG, folks, as I have always had «problem» skin, and, while I generally have a strong self image, this is one area that does tend to make me insecure. Oh sure, my friends have noticed an improvement, and my skin is still far from perfect. But I do consider it a milestone to have received this compliment from a complete stranger.
How did it happen, you ask? Well, it’s really very simple:
Catalogue in the mail. Aghast at the thought of rubbing olive oil onto my already oily skin. Try it anyway. Wake up amazed to find no new breakouts, & instead, noticeably smoother, softer skin. Hooked ever since.
I do appreciate the free samples that come in every catalogue, so I get to try new things. Plus, you get to choose 4 free samples with every order. (I often choose my favorite products and use them when traveling.) They have specialty products for all types of skin, so it seems crazy not to at least give them a try. I use the mail-​order every time. But there’s also a kiosk at Stonestown if you’d rather handle the products first.
I’m totally gonna have old (young) asian lady skin when I’m older! Woo-​hoo!

Love the DHC Deep Cleansing Oil… takes off make up so easy! I use the cleansing foam and extra nighttime moisturizer… love it!!!

I have been using a lot of DHC products over the last 2 years. Their catalogs have fun samples to try. If I like them, I buy a real sized thing. If I don’t I feel all cool that I had a sample.
My makeup gets taken off every night (when I am being good) with their Deep Cleansing Oil, followed by Pure Soap and then their night time moisturizer (under eye cream from another company). My sometimes frizzy hair gets soothed and smoothed with their after bath hair emulsion and hair treatment oil… The only downside to these two products is that they are very phallic looking and if a new boyfriend walks into your bathroom and sees these, he may get the wrong idea…

Hmm, a company that sells beauty products but is ugly themselves. I use to work for them in the warehouse and we were treated like crap. I wouldn’t have been surprised if they moved my department to a third world country where they could treat people like slaves while their pockets got fat. I still have friends who work there who said things have gotten better, so that’s great.
As for their wares, I only liked the bath products. Being a company based in Japan, their concealers didn’t match my skin tone and there was a lot of skin whitening chemicals in their face products. No, thanks, I like being brown.

DHC introduced itself to me through their catalogs, which contain samples of the products. They have monthly specials and that allows me to stock up on the products I use. Their products are reasonably priced and formulated for different skin types. The samples often introduce me to new products. The ones that are not appropriate for my skin will generally work for my daughter. These are Japanese made olive oil based products. They have maybe one brick and mortar store in Southern California somewhere, but they ship out of San Francisco, so my orders arrive w/​in days.

I’ve never really looked into DHC, until now. The cleanser I’ve been using left my face greasy. So, I discovered their Deep Cleansing Oil, which miraculously works — greasy face free. And it gets everything off easily. I’m looking forward to trying their other products. Oh and they sell fine foods; olive oils, brown rice, green teas, brown sugar, well you get the idea.
P.S.
orders over 75 get free shipping and there is no animal testing in their products.