Dermatology Group Of San Francisco

I had a small run-​in with DermSF because of insurance mix-​up. I worked with Natalie in the billing department and she was able to resolve the problem. Thank you Natalie!

Dr. Jhin was very pleasant and professional and I saw her a few times for the same procedure. However, when I called to pay for a bill, the staff couldn’t answer my question on why the bills were different amounts for the same procedure and told me that was an insurance question. Ok fine so I told them not to charge my credit card and that I’d call back after I spoke to the insurance company. The insurance company easily explained the discrepancy and I haven’t yet called the office back but just revived a receipt for payment for over $ 200– a payment made without my consent. I called the billing department to discuss and they kept transferring me and asking if I wanted a rebill and I kept saying no it’s fine I’m just voicing a complaint that you charged me against my will. They were not accountable or apologetic. It was very disrespectful.

I’m very impatient when I want something. I called my regular eye doctor to get a Latisse prescription, but they were «busy», so I called here. They just needed to have me speak with a nurse, and then I was able to purchase my Latisse over the counter. Quick and easy, without having to wait for an appointment. Basically, I was a walk in, and they accommodated me. The office looked very nice, and I would probably continue to come in for future treatment.

This review is about Dr. Seth Matarasso. I tried to talk to the manager about my concern and never got a reply after I thoroughly explained this concern I’m about to write about. I went in based on a referral from the top dermatologist at a local hospital and so I got great treatment. I brought in my Retin-​A protocol from another cosmetic dermatologist, I’ll call him Dr. R. DR. Matarasso told me that the Retin-​A instructions from Dr. R. were completely useless for my lines since they were muscular in nature. Okay, that was overwhelming, but sounded reasonable.
I called a couple days later and asked if I could proceed with botox and filler. I was told by him that I was to return to Dr. R, the doctor who gave me all the wrong information, because Dr. R. had been his teacher! Apparently, medical responsibility for the patient comes second to Dr. Matarasso’s relationship with his teacher.
Only thing I can say is thank godness because I just checked his reviews and despite the referral, he would not be trusted at this point.
Subsequently, I’ve learned it’s better to have these treatments done with an eye doctor as they are more knowledgeable about the ways to do the injections with respect to any negative eyes drooping. These doctors are far more reasonable, and only charge $ 75 for a consultation.

Really surprised to read the negative reviews here, as that has not been my experience overall.
I have been seeing Dr. Dahlem for more than 10 years now, and my daughter has seen her as well. I have an abundance of moles and had a pre-​cancerous growth on my foot in the past. With a family history of melanoma, I am very cautious.
I have always been able to get an appointment. I’ve never had to wait more than 20 minutes (figure that’s the price I pay for working with a great doctor — here and elsewhere). Dr. Dahlem is thorough, professional, kind and personable, as is Maria, her longtime assistant. She/​Maria always calls me directly with my biopsy results, and I’ve never been overcharged. I did have a minor billing issue at one point, and a call to the front office took care of that promptly.
I can’t recommend Dr. Monica Dahlem highly enough!

I think very highly of Megin Scully, MD whose advice I trust She is a well-​trained and thoughtful dermatologist who isn’t just interested in the latest cosmetic procedure. The office is quite well-​run and in an attractive medical building downtown.

Just wanted to update my review to say that the front desk staff doesn’t call you back when they say they will and have trouble sending prescriptions properly. In addition to having none of my concerns taken seriously by the doctor, I just wasted a ton of time on the phone. I won’t be going back here. I really feel that all the overpriced prescriptions were unnecessary. She tried to push the same cream on my friend as well for something totally unrelated, which could be legitimate but she was suspiciously pushy.

Dx w/​basal cell carcinoma on my temple, all the Hawaii Mohs surgeons said to expect extensive bruising and a black eye following the removal as well as a large scar and expect to be out of work for a week. I was lucky enough to be visiting a San Francisco high school girlfriend who said, «Forget your island doctors, you have to see Dr. Matarasso!». The office worked me in (same day) on Monday and I extended my trip and had Mohs surgery on Thursday. It wasn’t pretty, but there was NO BRUISING! I never had to wait more than 10 minutes and did I mention NO BRUISING! I am not afraid of the cancer diagnosis, but I am afraid of being ugly!
I flew home on Saturday and am writing this Monday night. I still have stitches and a bandage & it’s beginning to itch like crazy! I went to work today and shifted my part and my hair covered my bandage pretty well.
Dr Matarasso was funny, flip and irreverent, «why Gigi, why,» very pleadingly, «why would a girl like you, a girl with no melanin, move to Honolulu?» I replied, «it was a guy, a Polynesian love god» his response, «it always is. .. Please tell me the kids got his skin??». Spending the day with Dr. Matarasso and his staff was actually pretty fun considering he cut a pretty big hole in my head, applied skin stretchers and then sewed me back up. He was even in– network on my insurance.
I am following up with my Honolulu Dermatologist this week for suture removal. I told her that I went to a Dr. Matarasso in San Francisco for the Mohs surgery, «Dr. Seth Matarasso?» she asked. «i know him, actually, I don’t know him personally, but I sure know of him. He is supposed to be the best.». I can’t wait to go back to him next month for some fun pretty stuff!

Dr. Scully is a godsend. I am so thankful to have found her. I have been suffering from adult acne for about a year now. Dr. Scully was quick, kind and extremely thorough in our approach to fix the situation. It has been 6 weeks in and already a vast improvement. I love her staff. Marissa is amazing. Every is. If you’re looking for an amazing derm… here she is :)

I went here for fraxel duo with Dr Matarazzo thru a referral by a friend. I already knew I wanted this treatment but They require you to see the dr for a brief (maybe 15 minute) consultation prior to scheduling the treatment. Unlike any other cosmetic office I’ve been to, I was surprised to get a bill for $ 225 for the CONSULTATION. This was never mentioned in advance of or during the appointment. They refused to apply it to the cost of the procedure.
The office never called to remind/​confirm my fraxel appointment — so I did. The bill I got for the procedure was also more than verbally quoted.
Post treatment, they didn’t follow up with me at all– no check in call, etc. I’m afraid to call myself for fear of a whopping bill.
I didn’t really see much result from the treatment. Not worth the over 2k

I love Dr. Matarasso! I’ve been 3 times, sadly for icky things skin things and not any fun make me look better stuff. I’ve only had to wait for one appointment past the appointment time, but honestly even if he kept me waiting hours I’d still do it happily.
I hate doctors, I mean I really hate them and I also really hate being touched by people — especially when they’re looking at my icky skin — but Dr. Matarasso is so personable and professional I feel very at ease. Lots of doctors just come across as doctor robots but he comes across as a real person who is also extremely competent at what he does. Added bonus, he’s an incredibly joyful person and you can tell his staff really enjoys their jobs. That also adds to the comfort level.
Don’t let the other reviews deter you. It’s better to wait for a great doctor than be seen quickly by someone who had no skills.

I’ve seen Dr Matarasso.
It was very brief and efficient. No smalltalk. Not much touching. Mostly quick and efficient glances at my skin.
I came in with a laundry list of items (places on my body) I wanted to talk about. I pointed them out one at a time and he gave each of the conditions a name and told me whether I need to worry about it or not. It was like going over a checklist.
I can see why others say he did not seem to pay much attention to them. He used his senses only as much as he needed to. He kept a distance and did not stare at each of these skin conditions for more than about a second. But perhaps he didn’t need to. Perhaps it was just me thinking that dermatologists are very hands on and actually touch the skin they are examining. I’m sure he can tell a lot just by a quick glance.
The paper cover is very unpleasant and cheap looking/​feeling. I understand it’s cheaper than a hospital gown made from a real fabric.
I learned some latin words, got a good recommendation for a sunscreen, and went on my way.
Job done. But I didn’t feel very warm and fuzzy about this visit.

If you are going to die one day and if you thus, value your time, DO NOT GO TO THIS PRACTICE. I had given dr matarasso 4 stars earlier because I do think he’s a good doctor and has a great bedside manner but I will never ever set forth in that waiting room again. This week I waited 2 hours on one day and 40 minutes the next (before I walked out because I would rather scratch my face off than wait around). They are so disrespectful of anyone’s time. There are plenty of great dermatologists in SF. There’s not need to bother with this group.

Waited 50 minutes to be seen. No one apologized. Just an apology would go a long long way. Customer service, people.
From reading the other reviews here, it seems like they don’t really respect their patients’ time.
Doctor was rushed and unpleasant. Horrible bedside manner.

Also wish that I read the reviews before visiting «Doctor» Matarasso.
The most pleasant part of the experience was dealing with the staff in the waiting room and the admin who helped me get the claim pulled by my insurance company, so at least there was that. I absolutely refused to let them get paid a single cent for this visit.
I am a long time sufferer of eczema and was going through an extremely intense, long and highly persistent outbreak. Anyways… yea, I had the exact same experience. I waiting 1.5 hours for an appointment after showing up 30 minutes early. The nurse spent 10 – 15 minutes talking to me and brought in a set of lotions.
After waiting, Seth barged into the room, sweaty and repeatedly scratching his balls in what were obviously way too tight jeans. He spent approximately 3 seconds looking at my feet, the worst part of my outbreak, and told me to use cortisone and wrote me a prescription. I tried to bring up and talk about diet, other methods to combat eczema, and he shot me down immediately, saying diet had «absolutely nothing» to do with any of it and that whoever said that was full of shit. He of course continue scratching his balls while saying this.
He then walked out with even saying goodbye. It was seriously one of the most rude, disgusting and unhelpful experiences I have had with any medical professional, let alone a doctor.
If you or someone you know is reading this, and I hope you are… you should just quit. You obviously do not care enough about medicine or your patients to provide reliable, safe or adequate care. You simply should not be practicing medicine. You should be absolutely ashamed of yourself for the way you treat patients. Please just stop and get a job doing something else. It is clear your heart and brain are not in it, so stop wasting people’s time, hope for treatment and money.
Just… stop… please… just stop. JUST STOP.

I waited over an hour to see Dr Matarasso. When he finally came into the room — he barged in, didn’t apologize for being late and didn’t introduce himself. Didn’t even ask my name or patient history. I was just there for a basic check up to make sure there weren’t any moles that looked concerning. he started examining me, but barely paying attention to the moles on my arm (there are a lot). he was in an out in 5 minutes… said he needed to see me again in 6 months. For what? I have no idea.
I will never be going back to see him again. Worst doctor experience ever — made me very uncomfortable.

This was one of the worst doctor experiences I’ve ever had. The guy didn’t introduce himself when he came in, just barged in and started. Even though I’ve had skin cancer in the past, I felt that his examination was cursory at best, even though I had specific complaints about worrisome spots. He was completely done and ushering me out the door within 5 minutes.
In addition, he barely glanced at the spots in question, didn’t even look at them from closer than 4 feet away despite my repeated insistence that he look closer.
I feel like I have to go to ANOTHER doctor just to be sure I was checked adequately by this one. Since I have to pay my own deductible that means over $ 100 wasted. Never again.

I had an appointment with Dr. Matarasso for a check up. He was nice, professional, made me feel comfortable, and took the time to answer my questions. Overall a very good experience, and I only had to wait a few minutes to see him.
Based on these reviews I was expecting a crazy larger-​than-​life doctor but he was normal and professional!
I’m marking ⁴⁄₅ rather than ⁵⁄₅ as the nurse was OK but a bit uncommunicative. I think it’s important for administrative staff and nurses to over-​communicate so the patient is really clear, like exactly where to go, what’s going to happen and so on.

Really liked Dr. Dahlem, the office staff, and the office environment. I had to wait a little bit, but it’s a doctor office, so I expect it. My insurance covers about half the cost. Minus one star for (utter lack of) parking.

I was recommended to Dr. Matarasso by my sister’s dermatologist in the Boston area. I was looking for someone to give me an annual skin exam since I am a cyclist and out in the sun a lot. The skin exam was really fast and I did not come away feeling it was thorough relative to other exams I’ve had in the past.
I called the office before the visit to get a sense for what the cost would be and to ensure my insurance would cover the visit. In addition to the skin check he removed a mole on my back and tried to fix a sun spot on my nose. There was no disclosure that there would be additional costs for these services. Needless to say I was shocked when a $ 685 bill arrived that included a charge of $ 195 to shave skin lesion and $ 150 for surgical pathology. Luckily my insurance company covered part of the cost, but I had to cover $ 312 personally. If I had known what the costs were upfront, I never would have had the lesion removed.
Beware as this place is expensive. Be sure to ask them to disclose every single cost upfront so that there are not any surprises when the bill arrives.