Denny Eye & Laser Center

Dr. Denny is a lifesaver!!! Bless him!
He saved my eyesight. What a generous and kind man. Though some may call him ‘aloof’, I found him to be a sweet and caring individual!

I highly recommend to call your insurance before visiting this business to see detailed coverage, and agree what type of exam they will run during your visit. In the phone call to get estimate they didn’t mention intentionally what was out of the pocket. Actually once in the office the run and billed a few extra exams without asking me and or checking my insurance covered. I just learnt the hard way after exams were done and bill sent. Just avoid this business if you have options

I had my first visit with Dr. Tu and cannot speak more highly of her. Patient, informative, and sincerely cares about you as a patient. Highly recommend this practice!

Make an appointment with the ophthalmologist and you see the optometrist instead… Good luck seeing Dr. Denny. But better yet, luckier if you do not see him. He is as condescending as various posters have remarked

Carly is the most attentive worker here. She took so much time and effort to do battle with my insurance group company to get my trifocals paid for. I have a medical eye condition, and she fought long and hard for me. In the end, she won, and now I have my beautiful new glasses, and can see as bright as day. Thank you Carly for being so hard-​working, and for following up with me, letting me know it might take a little longer to get the approval. You are a true professional, who cares deeply about her patients. The world in the medical profession needs more people like you.

Dr. Denny is the most irresponsible and ignorant doctor I know. First of all, in treating a pregnant woman eye sty, he suggested an shot that has a high likelihood in damaging the fetus. (Thank god I insisted for a search) Then he claimed that nothing can be done except a shot! (How would a doctor say — woops, you just have to either risk the pregnancy to take a shot or be in pain to a patient? Amazing!!)
Went to another doctor that know both eastern and western medicine and got an effective solution.
What a difference!!!

I gotta say, I’m now a BIG fan of Dr. Jennifer Tu along w/​the entire staff (especially Robin) over at Denny Eye. The hubby and I have been going to Dr. Denny for years, and truth be told, I was a little chagrined when I got the baton toss from Dr. Denny to his new associate, Dr. Tu. Although Dr. Denny still sees the hub, I’m now more than okay w/​having been assigned to Dr. Tu. She’s smart as a whip; greased lightening when it comes to figuring out my prescriptions at the first crack.
Not only that, but she convinced me to give mono-​vision contacts a whirl where other optometrists (Not Dr. Denny) tried and failed. I now see better than I have in years, and am very appreciative of Dr. Tu’s persuasive encouragement to trust her vision (‘scuse the pun) and that I’d be happy w/​the results. What’s more (not that this matters, much:~) but you gotta hand it to anyone who looks as good as she does naturally but also rocks 4′ heels all day.
The courteous and knowledgeable staff go a long way towards managing appointments and insurance, and rarely, if ever, have I had to wait longer than 5 minutes for my appointment to start.
My policy is to only give great reviews, which I only do when I feel that the service provider has gone out of their way to deliver excellence. And there you have it!

I had cataract surgery on both eyes with Dr. Denny. Because of a condition called Fuch’s Dystrophy my surgery was more complicated. From the very first visit, I felt comfortable with Dr. Denny. He never seemed in a hurry and answered all of my questions. He explained everything in detail. I scheduled my first eye surgery that very day. I would say I am picky about selecting physicians, particularly ones that will cut into any part of my body. I had rejected the first eye surgeon I consulted
In addition, all of the people on his staff are very warm and supportive. I found his office very welcoming.
My outcome was wonderful. I am seeing very well now. I am thankful I had such excellent care and would not hesitate to recommend Dr. Denny to anyone needing this type of treatment.
Shayna S.

Greed is what I call it! I recently saw Dr. Tu for an eye exam. I was strictly there for an eye exam and filled out the necessary paperwork, as it had been 6+ years since I had last been to Dr. Denny’s office. I am insured through my employer who offers VSP. Long story short, I was charged the $ 25 VSP copay AND my $ 20 health insurance copay, as Dr. Tu marked «medical diagnosis» as well. I questioned the front desk staff on this and they could not explain the charge so I asked Dr. Tu herself. Dr. Denny was at the counter the entire time and didn’t chime in. Basically because I noted in the forms and in conversation that I have allergies, the Dr. thought it was appropriate to charge Blue Cross for a medical diagnosis. I feel the Doctors are «double dipping» and I find this wrong on so many levels. I did not come in to discuss allergies, I simply came in for an eye exam.
I have had unfavorable experiences with insurance companies, but this is a first where I’ve experienced what I consider greed from the Dr. I guess the lesson learned is to not mention any other ailments when coming in for an eye exam or you’ll get charged for mentioning it.

My eyes love Dr. Denny and his staff!
I have been going here for some time and I keep going back. Dr. Denny is delightful and he helped me thorough difficult ‘situation.’ I had a few appointments with Dr. Tu to find contact lenses that work for me, and as of today it was a huge success (1-​day in the right, 2-​week in the left). I want to give a special shout out for the fabulous women who run the front desk — Lesley, Kari and Hali.
I have more people to thank and will come back here to do that. For now I will just say check this place out for all things ‘eyz.‘
11÷18÷14
I want to give a huge shout out to Carla, who has gone over the top to help me get my new eyeglasses going re fit, glare, and more. Thank you Carla!

Called ahead to let them know that I was coming in to get a prescription filled. Drive all the way across town. When I get there, they tell me that I have to pay for a new check up before they will fill my existing prescription, even though I am already a patient. Seems like it’s just a way for them to get more money for a check up that I don;t need. My vision hasn’t changed in the past 12 months. I asked them to send me my exiting patient file so that I can take it to another doctor (one that doesn’t nickle and dime me) and they said it would cost $ 25 for them to *email* me the file. Really? $ 25 for an email of my own patient records? Goodbye. You just lost another customer.

I had been using Denny Eye & Laser for a few years, and while I found Dr. Denny aloof and condescending, this was offset by a really terrific Optician who did a great job of dialing in my multi-​focal lenses.
Flash forward to last year, and both the Optician and the Optometrist I had been dealing with were gone. Every trip in to the office involved a long wait, and an inability to stick to scheduled appointments.
Long story short, I was having a problem with Dry Eye (Mibomian Gland Disease) that Dr. Denny was either not able to diagnose, or not able to communicate effectively… That require a trip to another Opthamologist across the street at 2100 Webster who took take of the problem in one visit. Additionally they are so cramped for space, that they can only do some tests on the day when Denny is out of the office, forcing additional trips in, and time off from work.
The new optician was a disaster, and I wound up with two sets of glasses that were unwearable, and Dr. Denny, while unwilling to discuss anything having to do with the business issues (i.e., money and refunds) without dealing through an intermediary, did little to address the issues.
In the end, I wound up going to another Doctor’s office in Oakland, where I got terrific service, the best working glasses I’ve had in years, and no need to deal with the bureaucratic headaches.
While others may have a different experience, I can’t recommend this practice at all.

I recently had cateract surgery on both eyes and had such a positive experience, I felt it was important to share it. The entire staff is very supportive and reflects the values of Dr. Denny. I went into surgery, on both occasions feeling very confident I was in the care of a knowledgeable, caring and very competent surgeon. Post Op my eye sight bears witness to my confidende!!!

My eyes have been under the care of Dr. Denny for over 23 years and he is the best. Being a diabetic, you must have excellent care when it comes to your sight. Dr. Denny has performed cataract eye surgery and all other procedures necessary, regarding my vision. He is caring, giving, knowledgeable, thorough, comforting and takes the time to answer all of your questions without rushing you. You always feel like you are his only patient.
His staff is considerate, kind, professional and puts you at ease when you walk through the door.
My parents, son and several of my friends have given him rave reviews, as well.
He is, DEFINITELY, as good as it gets!
MS has their doctors confused and the specialist are not different every time.

I had a cataract eye surgery performed by Dr. Denny. Dr. Denny was recommended by by my eye doctor/​optician. Of course, doing anything to your eyes of this sort is stressful but I found Dr. Denny and his staff to be calm, supportive, and knowledgeable. Dr. Denny is the Director of Cataract and Anterior Segment Surgery for the Ophthalmology Training Program at California Pacific Medical Center in San Francisco. He knowledgeably answered my questions, and helped me to understand the risks and possible outcomes. The surgery was performed at the Eye Surgery Center of San Francisco and the staff there was also very good. I was also solicited by Dr. Denny’s staff to provide feedback on how they could communicate better and to hear out any issues I might have: I appreciate their effort to improve their service.
Should I have any issues in the future, I will again look to Dr. Denny.

I went to this ophthalmologist because I had a peculiar sort of pain behind my eye that was interfering with work & worrying me. Dr. Denny did a perfunctory eye check & then told me (condescendingly) that my eye was fine & I should take aspirin & go home.
I went to UCSF’s eye clinic (which I heard was world renowned) & they thought the symptoms were weird enough to do some additional imaging (ultimately an MRI) which led to a diagnosis of a serious condition needing immediate medical treatment. My suspicions were confirmed. Thank God for UCSF!
When I relayed this info to Dr. Denny by letter, his reply was defensive, arrogant & nasty. I’m not sure from his response that he even remembered seeing me. He seemed to think his partner had treated me & he certainly didn’t acknowledge any potential oversight.
I WOULD STRONGLY RECOMMEND THAT PATIENTS FIND A MORE RESPECTFUL, COMPETENT OPHTHALMOLOGIST IF THEY WANT ADEQUATE MEDICAL CARE.

I had bad experience at Denny Eye & Laser Center, They only care of how much they can make money off people. They over charged me for one of my glasses. Every bad experience!

Maybe 10 years ago, a friend recommended Dr. Denny. I went there, Dr. Denny did the eye exam, and I walked out of there with the best pair of glasses I had ever owned.
Recently, my eyesight had been getting worse, so I returned to Dr. Denny’s office only to find that Dr. Denny doesn’t do the eye exams, anymore. He has hired someone else to do that.
When I returned to pick up my glasses, they were worse than the glasses that I already had. The person fitting the glasses proceeded to interchange a wide variety of sample lenses in various strengths until I could see fairly well.
Today, I returned to pick up my glasses, again. One pair was fine. The second pair is good for one eye but still terrible for the other eye. So, I’ll have to go back, yet again.
This is outrageous and completely unacceptable. I had to pay around $ 600, up front, for these glasses. With somebody who is supposed to be a professional doing the eye exam, the resulting glasses should be perfect. But, I’ve had nothing but grief.
Needless to say, I have purchased my last pair of glasses from Dr. Denny.

I’ve been a patient at the Denny Eye & Laser center for over a year now, and I have to say that I am just not satisified with the attention or care I’ve recieved and am currently on the hunt for a new eye doc.
From the lack of weekend (M-​F only) or nightime appointments (8:30−5:30 are my work hours too. not helpful), to random misdiagnoses, to the obvious lack of communication b/​t the two doctors, to an utter lack of confidence in the care and advice I’ve received there, I wouldn’t feel comfortable recommending this group to a friend. A few specifics to lend background:
— Came in with an eye infection so painful that I very seriously could not open my eye, and experienced wait times, shuffling between Dr. Hadler and Dr. Denny, and had to ask repeatedly for 1) an explanation of what the heck was going on with my eye and 2) a solution that would not only clear the infection but also address the pain immediately. I understand that I was fit into a busy schedule at last-​minute notice (+1 for them), but if someone is literally crying in your office, seems like a little attention might be in order.
— On two occasions I arrived as the office’s first 8:30 a.m. opening appointment. I beat the doctors and receptionists in each time and ended up sitting on the stoop. If you’re seeing patients at 8:30, you should probably arrive a bit before, no?
— One one occasion Dr. Hadler hurriedly examined me post eye-​infection and then sent me back into the waiting room for Dr. Denny’s attention while he ran out the door at the end of the work day. In his haste, no communication about my case was passed b/​t the two doctors and my entire appointment ended up being a lost cause. Dr. Denny «comp’d me the visit» (no kidding I’m not paying for that!) but I still had to leave early from work, hustle to get there, and go home empty handed. I understand they’re doctors, but my time is valuable, too.
— On one occasion a phone request was forgotten about and then, upon my calling back, a cover up was attempted. If Dr. Hadler had «called and left a message yesterday» I would have received a) a call and b) a voicemail. If you’re going to lie, make up one that can’t be traced!
In short, it seems that I keep becoming the patient lost in the shuffle at Denny Eye & Laser. When it comes to your vision, you want to feel confident that you’re receiving the correct advice and care, and in the end I was certainly not confident that I was. Maybe for a glasses fitting or routine check-​up these docs would cut it for you, but not for ongoing care and certainly not for contacts or something more serious. I shudder to think of undergoing LASIK here!

Dr Denny did my LASIK about ten months ago and it was such a positive experience. Not only is my vision now ²⁰⁄₂₀ (after 18 years of not being able to see the big E on the chart) but he and his staff were informative, competent, warm, encouraging, and ever so careful. They made sure I made an informed decision and didn’t pressure me into anything. Dr. Denny is smart and experienced.
When they told me one of the staff members would come to the surgery solely to hold my hand, at first I was like «oh I won’t need that, I’m very brave» Then when they started with the lasers, my little hand shot out and it helped so much!
LASIK is expensive, and its not for everyone, but if its something you’ve researched and think is for you, Dr. Denny is worth every penny.