Crystal Injo – Climb Real Estate

We had a wonderful experience working with Crystal and Michelle on helping us with the sale of our condo in Mission Bay. From the initial meeting, they came prepared with a game plan and prelisting recommendations. It was amazing seeing the vast amount of resources they can conjure up. I thought we were part of a condensed HGTV makeover show. They were able to get our property inspected, painted, cleaned, staged, photographed, virtual 3D toured in a blink of an eye.
Besides their professionalism and attention to details, they were so down to earth and always made us feel they had our best interest at heart. We felt that their expertise, their knowledge of the area and their experience in the industry really helped us set realistic expectations from start to finish. We were always provided with feedback and information on a timely manner and never had to second guess anything. Whether you’re buying or selling in this crazy market, we would definitely recommend Crystal and Michelle.

You are not going to find a more capable and effective agent than Crystal. Experienced and tenacious, she will help you navigate the varied neighborhoods of San Francisco, assessing the appeal and investment potential every step of the way. We can’t recommend her highly enough.

We just completed the purchase of a property in Mission Bay in San Francisco. Crystal was our real estate agent and she did an outstanding job. We met her when we looked at another property. We immediately clicked. She is knowledgable, personable and manages all the details effectively which is critical in a real estate transaction. She also was extremely helpful in referring service providers to assist us with getting our new home ready to move in. I am very pleased with the service she provided to us and would highly recommend her if you are buying or selling real estate in San Francisco.

You need someone like Crystal on your side when buying a condo in SF’s crazy market.
We didn’t grow up in the US, so we were unfamiliar with the way the system and the process works here. Crystal guided us, step by step throughout the process, with patience and confidence, including pointing us to the right vendors for us while providing various options.
Her response time is incredible, she’s always on!
For example, when we needed to get an offer out at 11:30 pm, she got it done with no fuss.
It took us 6 months of intensive searching because we were very focused on an area and requirements, but Crystal kept the fire going the entire time.
We liked the fact that it was a trust based relationship, and it comes to show that she knows she can prove herself during the process.
I would highly recommend using Crystal, especially if you’re the busy type that prefer communicating through texts/​emails and have long days, but still want to find your dream home.

As first time buyers I think it’s accurate to say that we were like «deers in headlights» on multiple ossassions. In this competitive housing market we needed a realtor we could trust and had the expertise and patience to help us navigate. Michelle and Crystal from Climb were incredible from our first meeting.
We had a very short time frame to find a new home. From the first meeting with Michelle and Crystal through to the closing day was only 4 weeks. This was only possible because of their expertise and extreme dedication. In our first meeting they referred us to a mortgage consultant who also turned out to be amazing. We definately had the A-​team.
They seemed to be ALWAYS available. Every open house they were able to connect with the seller’s agent, with whom they had a strong established relationship, and provide to us great information.
The offer process, as is typical, was tense involving multiple counter offers. This could have been painful but was actually easy because we felt we were in safe hands. Their negotiating skills and strategic mindset was critical in helping our offer to be accepted.
Buying a home first the first time within a tight time line could have been an awful experience. But with Michelle and Crystal is was simple to navigate, exciting and fun.
We couldn’t recommend them any higher.

In less than four weeks Michelle and Crystal helped my family find a new home in San Francisco. She referred us to an incredible mortgage broker, every open house we went to the realtors knew her, and she guided us into our new property. In a matter of 36 hours from making a preemptive offer we had a house and that included a round of counter offers that took place late at night. Paperwork was turned around in a few hours to help us place offers. Texting and emailing through their personal engagements to ensure we met deadlines.
In this tumultuous real estate market you need a good realtor. If you’re looking at this review you’re probably looking to buy or sell. We wish you the best luck in your real estate adventure BUT my family learned that you need more than luck in SF. Michelle and Crystal will ensure you have the resources needed to close your deal.
They made this process fun!

Think of Crystal and her team as an extra set of eyes and as an ancillary member on your team, someone who looks out for you and works in your best interest.
Crystal did an amazing job walking me through my home purchase. I cannot thank her enough for all of the hard work that she put in to help me close. She always worked through nights and weekends to ensure that everything went smoothly. Crystal is very responsible and always reachable. I will definitely come back to Crystal for all of my future real estate needs, and I highly recommend her to anyone who is looking for a serious real estate professional.

I found Crystal through Unilocal and I’m so grateful I did. She has all the skills you would want in a real estate agent– sharp, very knowledgeable about the bay area real estate market and purchase process, excellent customer service (i.e. lightning speed response time, thorough follow up), great negotiation skills, tech-​savvy, etc. Plus she is so nice and personable, never pushy. Crystal worked tirelessly to help me buy the home of my dreams and I will always be appreciative of all her and her team’s efforts. I highly recommend Crystal. She will get the job done.

We could tell from the beginning of working with Crystal that she had an incredible work ethic. It was less than a month and a half between our first meeting with Crystal in her office and the closing on our condo, and we couldn’t have done it without the constant accessibility and organization from Crystal and her team.
My husband and I live in SF and work on the Peninsula in separate cities, so we really appreciated using Docusign for all of our legal documents — we had 3 offers back and forth with the seller in about 24 hours in the middle of the week. Our work and commute schedules meant that the three-​way phone calls, emails, and group text messages were key to success. Especially for first-​time home buyers like us, all of her hard work was very appreciated!

I am a local loan officer in the Bay Area with a large financial institution and look to Crystal for my buyers and look no further. If you are a first time home buyer or seasoned buyer Crystal is the agent you want representing you. I say this with confidence because she is truly educated in the market and if there is something to be answer she parks it for later and finds the answer. She follows up super fast with her clients and never gives the feeling that your second. She is what all loan officers and buyers should look for in a partner and what home buyers look for in representing. She truly keeps the process going and your never leave a conversation thinking what just happened. She is informative and knows her market well. If your looking for an agent who will go above and beyond for you look no further than Crystal. She will not disappoint you.

We are extremely satisfied with the services provided by Crystal. Crystal made sure to educate us on the process, she was extremely accessible and responsive, and went above and beyond to make sure our home purchasing experience was a successful one. Initially, I made sure to ask as many questions regarding the risks and benefits of home buying. Crystal made sure to provide ample to time to educate. At no point did we ever feel pressured to make a haste purchase, as she was patient and recommended to take our time and contact her when we were ready. Crystal provided prompt response time to my concerned questions and provided reassuring answers. Regardless of what time of the day I needed a question answered, Crystal provided instantaneous responses to my texts and voicemails. She exceeded my expectations for what to expect from an agent and made our buying experience as straightforward as possible. Her recommendations from what to look for during the evaluation of the open houses to something as subtle as writing the perfect offer «love» letter to strengthen our application. We did not just gain a new home, we gained a greater understanding of the home buying process. She gives great advice and walks you through the whole process, as she has done for us. I highly recommend Crystal to any buyer because she is an incredible partner to have by your side.

Buying a house is an exciting, but scary process and as a first time home buyer, Crystal made the process almost effortless. She is very personable, knowledgeable, and always ready to answer my concerns even though it was after hours. She easily went above and beyond my expectations for a realtor, from driving around trying to put together a last minute offer to really listening to what I really wanted out of a house (even though at times, I didn’t even know). I would recommend her to anyone that is looking for a home.

I highly recommend Crystal. She was on point from the beginning and made my life much easier during a long distance move.
When you look for a real estate agent, I think it comes down to 3 main factors:
— always reachable: check
— works hard for client: check
— friendly and knowledgeable: check
Crystal handled the entire communication process with the owner and made sure that all my concerns were addressed. She was a joy to work with.
I highly recommend her.

Crystal is awesome. She went the extra mile for us — She really made the effort to get to know us and really listened to what we were looking for in a home. Once we told her which home we wanted, she was relentless in going after it. She is also extremely easy to get in contact with. The few times she missed a call, she always called back within 20 minutes. Every text or email is responded to within minutes. Even when she was on vacation in Vegas, she would give us status updates about the home we were trying to buy and answered every phone call. She is also well-​connected within the industry. If you need a good lender, or your home needs some TLC before moving in, or you need to get a inspection pronto, she knows someone who can do that and they will work as hard as she does. She is also very likable. This was important because agents of sellers are more willing to work with her meaning they are more willing to work with her clients (like us!)
Thanks to Crystal, we found the perfect place and were able to buy it. We definitely recommend her!

Communication: Check
Intelligence: Check
Charisma: Check
Customer Service: Check
Ability to get the job done EFFECTIVELY while keeping a ridiculous amount of people happy all the while maintaining an amazing attitude: SUPER CHECK
I feel very fortunate crossing paths with Crystal. It’s rare you meet genuine people in this business sometimes but Crystal stands out. She has been nothing but honest, dependable, and just relentless working for her clients. I can’t say enough about her work ethic, you’ll see what I mean when you work with her. Crystal works TIRELESSLY until the task is completed successfully (even well past «normal» business hrs). The last time I spoke with her, she was helping her clients with furniture measurements! The point is, Crystal will go above and beyond because that’s just the kind of person/​agent she is. She’s a truly unique agent that really understands what needs to be done and the urgency things need to be handled.
A real rising star in the industry, Crystal is one of my favorites to work with.

I recently sold my Condo in San Mateo CA, and Crystal was representing the buyer… I had multiple offers and after going over all the offers with my agent we narrowed it down into two offers, and even though both offers are the same I decided to go with the buyer who crystal is representing, for a very simple reason
” She is great at Following up and reachable, and responsive“
She was on top of her job, responsive by phone, email and text… I was very pleased how she handled this, and I truly recommend her to any buyer, specially in a very competitive housing market, she just has this extra motivation and enthusiasm that will make people want to work with her. At the day we closed escrow she also showed how genuine she was, she brought a camera with her and took pictures with her buyer and his new property and even us the seller’s.
I work as a loan officer, and I worked with a lot of realtors, I have to say she is special and I truly recommend her.
Thank you Crystal for all of your hard work… and this is coming from the seller I wonder what would her buyer say :)
Best,
Hashem Khadra

What could I POSSIBLY say about Crystal that hasn’t already been said from other investors who referred me to her.
She’s an awesome communicator, doesn’t matter how many annoying emails I sent her at odd times, Crystal would get back to me almost immediately. She understands how important it is for investors to receive crucial information when purchasing an investment property, so it seems as if she had dropped whatever she was doing at the moment just to answer all of my questions. I truly appreciate the service she provides for me and my fellow investors. Even if it eats into his personal life, she does what it takes. For example, she was on vacation in Hawaii, she was still checking in with me because she knew I was in a really pivotal time frame and didn’t want somebody else I didn’t know taking care of my account. She’s also really good with first time home buyers. I referred her to my sister because of her excellent service she had provided for me and my partners. My sister never bought a home before, much less a first home in such a competitive market. She broke it all down in simple terms, she was very patient in explaining everything my sister needed to know and walked my sister through the entire process, step by step. My sister is one of those people that needs to understand everything before she signs anything, and with the excellent service Crystal provides, she would literally sit with my sister for hours and explain every single piece of paperwork. Sometimes I would just sit there and just tell myself, wow, that’s exhausting. I must say, she really understands the market and if she doesn’t know the answer at the time, she’s not afraid to say, «I don’t know the answer to that question, but I’ll definitely have the answer for you, let me make a phone call». Just less than 15 minutes, she had the answer in full detail. Crystal is just a wonderful person to speak to and so down to earth, she makes me laugh which helps with the stressful home buying process. If you’ve ever gone through one of these home buying experiences, you know exactly what I am talking about, you’ll need the laugh. She makes the process so much easier and relaxing. She is very structured which is important in this fast paced market. If we didn’t win the bid, she’d have other properties lined up and with all information on hand.
Crystal is awesome and will certainly be using her for all of my investment property search and purchases.