Crystal Clear Vision Center

Took my sister here today for an eye exam, contact fitting, etc. Charlotte was so patient and such a great teacher. When I first book the appt the man who answered the phone was also super patient and answered all of my questions in a very professional manner. Thank you Charlotte, you are amazing!!! Amazing service!

Great customer service. Knowledgeable. Been here for more than 15 years. My go to optometrists !

If you’re nearby, check this place out. Excellent customer service!
I work nearby and needed my glasses adjusted, they were crooked. I walked in during my lunch time and was immediately greeted and helped. The staff helping me explained their policies and got to work. A few minutes later my glasses were finished, at no charge!
He even took time out to explain to me what was wrong with the glasses, what he had done, and how to avoid this issue in the future. He also cleaned my glasses — all for free! I asked if I could pay something and he said no.
This is a lovely example of an excellent local business. Everyone give them your business!

Sometimes it’s not necessary to book an appointment for an eye exam if there’s no crowd or if Dr. Chew is in and willing. Most optom places do not take drop-​ins. It does help if you live in the neighborhood and/​or if you’re a familiar face in the Chinatown community. Sometimes it can get really loud with families going in there and it’s a misconception Chinese people are quiet. They are so loud. The whole bilingual thing is always amazing to see: Cantonese, Mandarin, English, going back and forth with it.

I scheduled an appointment with Theresa Chew at Crystal Clear Vision Center with Zocdoc for 10am. The receptionist staff called in the morning to reschedule my appointment, explaining that there were two people scheduled ahead of me. We settled on a slightly later time of 10:45. I showed up at 10:15ish and was able to do one of the screening tests shortly after checking in. I waited about an hour before getting seen by Theresa.
Theresa was very attentive and insisted that I try out a number of different contacts until I got the correct fit and vision. She was very detail-​oriented and wouldn’t let me leave until I was satisfied with my vision.

It took ~30 minutes for me to get an exam and 2 weeks for me to get my glasses (which is long compared to the 4 days service in downtown Flushing, NY).
They have a small but decent selection. The staff there are friendly and care.

It was a great experience getting eye exam here. The receptionist is pretty nice (must have caught them in a good mood). I was registered quickly to see Dr. Chew. She’s very nice and efficient with the process of the exam. They have a lot of titanium frames which I like for they are light weigh. There are also a huge selections of in-​style plastic frames. I have picked titanium frames. I also picked polycarbonate lenses with transition (lenses that are very light and changes color to protect my eyes from the sun.) These lenses were still pretty durable too. Unfortunately, I accidentally broke my frames after few days I received it. Then I went back to try to have it fixed. When they can’t fix it, they actually gave me a new pair of the same frames at no extra cost! This is crazy! I love this place!

This review is for glasses purchase only, not for the eye doctor. I did not meet with Dr. Chew for this review.
In summary, I found their customer service to be good (4 out of 5), but their solution to my problem bad (1 out of 5). Therefore my review is 2 stars.
I came here because I thought my usual optician was overpriced and would have cost much more for all of the above. This was my first time here.
I purchased a new pair of frames (special order), transition tinting, progressive prescription, and their highest quality anti-​reflective coating. When it was ready, I was pretty pleased with the glasses and customer service. When I took it driving and hiking, the polished edges of the lenses reflected the sun into my eyes. I took it back and told them the problem. Told them to either tint edges or to sand edges. They fixed it by black-​coating lens edges, but there were small gaps with clear showing, so I told them it’s 85% great, 15% needs fixing. Got the frames today, and they not only black-​coated the lens edges, they black-​coated the frames. In my opinion they have damaged the frames. It’s a solution that I asked for, however, so I walked out accepting the repair.
$ 600+ with joyless rx sunglasses, or $ 1000+ with budget-​busting joy… I’m not liking these choices. Perhaps I will try another place with hopeful joy w/​o busting my non-​insurance budget.

Don’t be deceived my the cozy interior and the more aged outside. A good collection of styles available. Also staff was very nice. Took my dad who only speaks cantonese and the staff was very accommodating.

Dr. Chew is the best! She’s always friendly, and I trust her with my eyes entirely. I’ve been going to her since I was a kid. Going to the eye doctor can be terrifying but she makes sure you’re comfortable throughout the whole appointment and also leave with the correct prescription.
The staff is also super nice and efficient. Making appointments was never a hassle. I remember the first time I got contacts here, I was trying to put on/​take out my contacts for about 3 – 4 hours. (The thought of having to poke my eyeball intentionally was terrifying to me.) But the guy that was talking me through it was super patient with me. He made sure I was comfortable enough with it before I leave so I can take it out myself when I get home.

This is the 4^th eye doctor I’ve been to in my entire life. I can say two things about this place. First, their customer service is the reason I decided to go to them. When i called they were super helpful and patient. When I go there they explained everything about my insurance and all of my options. I saw the doctor and she was a delight. I actually was told I had a astigmatism and shouldn’t get contacts. (which every other doctor gave me, and didn’t have any clue as to why I couldn’t see). She was professional and explained everything for me. I don’t write many reviews but they were sooooo wonderful i had to let everyone know to go to them. If you need a good doctor and nice people who lay everything out for you without and surprises. Choose Crystal Clear Vision!!!
You wont regret it.

Great experience with Dr. Chew! Fair prices, very knowledgeable & experienced.
I’m definitely going back :)

BEWARE — contact lenses from this place may have not been purchased from
manufacturer. Which means they are defective.
About 3 months ago the Dr. Chew provided Acuvue oasis 2 week contact lenses. The contact lenses were defective and dried out my eyes after 2 days use. I had no other way to see so I had to use 2 boxes to get to the point where I can visit the dr. I requested the dr to refund the boxes of defective lenses but she did not, she said that «there is something wrong with my lenses» she then exchanged the unopened boxes and i tried them, they worked fine. But my vision is now damaged and I am cocerned it maybe permanent damage. I am consulting with another optometrist to see the extent of the damange caused by the defective contact lenses.

I am not a current customer, but I have had experice with this place. Two years ago I came to this place to get new glasses because my former eye doctors office had closed and I needed new glasses, so I came here with my mom. The sevice was horrible, the people were rude and the people there acted as if they were better than me and made me feel horrible. I felt as if my exam was rushed and not as complete as it should have been.
When I went back to get my glasses I had to wait about 15 mintes even though I was the only customer there, not counting my mom because we were there together. The glasses were fine though, they seemed a bit strog at first, but thats normal. My real problem with this place was that after two weeks the glasses were still giving me headaches and they were too loose. So I went back to see if they could do something to tighten my glasses at least, but when I went, the only thing they did was take my glasses and bend it a little and breath on them. If that was all they had to do then I could have done it myself! To make matters worse, my glasses wouldn’t stay on my face anymore after that. I’m lucky I was still in high school because I was able to get a referral to another doctor who was really helpful. The new doctor told me that I had astigmatism, I’m not sure how to spell it, and he told me that the glasses I had gotten for this place had gotten my degrees wrong and that’s why I was having my headaches.
The only thing good about this place was they were asian and my mother was able to understand them.

This place is really as good as people say. I read the previous reviews and decided to try out a new optometrist near work that had affordable prices. They were quick, informative, friendly and the price they quoted me over the phone for an exam was EXACTLY what I paid, after tax. Go here for your eye exams. They deserve your business.

Three stars for reasonable prices without any insurance. However, the wait can be tremendously long, even if you have an appointment. Simply because they will serve other customers who go in and skip you until they are done with them. That was just a big disappointment. Thus they should just opt out appointments, what’s the point if you can just drop in… and don’t take appointments according to the time it was scheduled.

i’ve been coming to this place since i was a little kid! this place has not change a bit, the doctors are super friendly. I’ve went through paying $ 5 for a pair of glasses because of my insurance and $ 10 for eye exam to paying $ 82 for eye exam.
the front desk staff is a total different story. if you catch them at a good mood they’ll bend over backwards for you. but if they’re in a bad mood, they will clearly show you their attitude!
overall, this place is good =)

I’ve been coming to Crystal Clear ever since I’ve first needed glasses at the tender age of 12. Throughout the years I’ve gone through cycles of having insurance, then losing insurance, then having it again and the cost has remained about the same give or take $ 50.00.
I genuinely believe that Crystal Clear really tries to make it affordable without insurance because I’ve always paid about $ 50.00-$ 60.00 for a eye exam and got the cheapo (but still fashionable) frames starting at $ 75.00.
I have VSP now, and the out-​of-​pocket cost for an comprehensive eye exam (including prescription for eyeglasses and contacts) + $ 130 frame came out to $ 91 dollars! So relatively speaking, it’s about the same only you get to choose from a higher range of frames.
I’ve rotated between Dr. Chew and 2 other OD’s working at her practice and the quality between them all are excellent. Sure the front desk reception ladies can be brutes sometimes, but overall it’s not horrible.

This isn’t your grandma’s optometrist where you have the choice of Napoleon Dynamite’s glasses in either metal or plastic frames. At Crystal Clear Vision Center, you can get the fashionable designer frames AND the prescription lenses for the same price as the frame itself at other places.
Dr. Theresa Chew, OD is great. She’s nice, patient, and knowledgeable. There is one grumpy receptionist (I think the older of the two or three Asian ladies), but the young fellow who who works the desk at times is very friendly and helpful.

I have been coming here for over 10 years and I love this place. I don’t have insurance, therefore they would give me a small discount. Eye exams are only $ 50, and that is quite cheap! Eye exams are also very thorough and detailed. All my questions were asked, and everything was explained to me as well.
Service in the front is good, and I had no problems at all.
I usually just walk in without making an appointment, and never had any trouble.