Cort Furniture Rental

I just received a bookshelf today for my office from Cort Furniture. The bookshelf came dirty and scuffed up with white marks everywhere (I cleaned it before the photo. My paper towel was black after the cleaning and I had to put in a lot of elbow grease to clean off the scuff marks). The bookshelf also had large dings. I can’t believe Cort rents items in this condition. I work with high net worth clients so this is not the look I was going for. But I don’t want to deal with the headache of working with my company’s middleman so that I can swap out the bookcase so I guess it will have to do. I’ve attached pictures of the dings so that you’ll have an idea what I’m talking about. I wish I took a picture before cleaning the shelf so that you could all see how dirty it was.
Otherwise, the delivery guys have always been nice and easy to work with. I’m just not impressed with the condition of their furniture this time around.

We recently moved to the Bay Area and ended up renting an empty house before our move arrived. So we contracted with CORT in order to rent furniture and kitchen essentials for a month.
PROS:
I did everything online; including selecting pieces of furniture.
Dropping and picking up items was fairly seamless. I called 2 weeks prior to the picking up date to avoid additional charges. For the return of course they have to count everything so it takes longer.
People were very nice and made sure they kept my house clean (we have carpet)
The furniture was in good condition. Kitchen essentials were great.
CONS:
It is usually a minimum of 3 months rental with CORT so for one month, the price ended up being 3 times higher.
For the rental process, I ended up speaking with 4 different persons: 1 person in Texas, 2 persons in Hayward and 1 person in SF and I had to repeat my story pretty much each time.
Although I mentioned my rental was only for a month, I kept getting invoices as if I was renting for a longer period of time so it was quite confusing and things did not add up compared to the original price…
Eventually I got my deposit check back in full. However I am still struggling to receive the final bill statement from them in order to get reimbursed by my company!
I would still recommend CORT in the situation I was in. However I feel I spent too much time «managing» the whole thing and I am still working on getting my final receipt. I guess fewer points of contact throughout the contract and transaction would help tremendously.

After we had a fire in our apartment, the property manager offered us an apartment but we had nowhere to sleep. Not wanting to sleep in the ash-​covered, smoke smelling apartment where the fire occurred, I called CORT Furniture Rental and they made us a deal to rent the furniture on an emergency basis for one month.
The furniture was comfy and nice. The delivery guys were friendly and professional, and the rate was reasonable.
Of all the services employed in this process, CORT tops the bunch.
CORT, you are the best.