Closet World

Closest world was probably, actually the best experience of my life… The variety of closets were impeccable and i was able to meet with owner, Mike hawk. The brother of professional skateboarder tony hawk, I was able to uncover the gateway to narnia. A fee of $ 5 to enter, which is a pretty darn good deal. Overall, I would spend my life in this store. Shout out chef yashimi at old town, dude got me no matter what. #cupertino outlets 2014

Using Closet World was the worst experience ever! It took the designer 3 visits to get the design right. It took weeks to schedule the installation, it took FOUR trips for the installer to finish because he either did not have an item or the item he had was not correct! I just had two jobs completed by California Closets and they went very well, and they install on Saturday.

Well I still don’t have my closets installed and I hope closet world can somehow turn this around. The installer was 6 hours late (the manager called to tell us that they could not find the guy anywhere). When he finally came, it turns out that the closets I had been waiting for for 2 months were incorrectly cut and didn’t fit. I called to speak to the supervisor who said basically that it wasn’t his project so he couldn’t do anything and to try calling back another time. I am so upset that I took a day off of work just to sit around for nothing. If closet world can turn this around, I will let you know… But so far I am appalled.

After reading the myriad of dismal reviews oon Unilocal,I almosty cancelled… I came this close. I’m glad I didn’t. My salesperson, Franz, was a nice, older, gruff gentleman from Holland. He designed an «ok», no-​frills closet for our large, master walk-​in. He was responsive and quick to add in the few «perks» that we wanted (a second large stack of drawers and some wide shelves). We had a 50% off coupon (not sure that mattered) and bc Franz’s quote was SO low, we decided to take a leap and give Closet World a try.
Although originally set for an install date of almost two months out, I made a call and got the date bumped much closer… and then received a phone call asking if we’d like the install performed earlier still! Yippee!
The crew (Chris and Benjamin) were on time and super-​fast and courteous. Everything was rough measured at the warehouse and then cut to fit on my driveway.
Someone from corporate called two days post-​install to make sure we were satisfied, which was a nice touch.
Long story short… I’m glad I saved thousands going with Closet World and I’ll have them back to do a smaller walk-​in closet upstairs.
Four stars only bc of drawers that are a little sticky and for the fact that the design was so very basic to begin with… know what you’d like before the designer arrives, so that you end up with what you want.

As the other ones said, I thought it cannot be THAT bad… oh well, I was wrong.
After the initial design review, I assumed the designer Linda Bennet knew what she was doing.
Yes they are cheap, but at what cost!!! I would have rather paid extra 1K… for a quality job than this. oh well let me start.
We rewuested services for walk-​in closet organizer in our new house
The designer did so poorly on the measurements that:
1. The shelves depth is too short that the sweaters and t-​shist don;t fit, Now I have to get some «extenders: to make it workable.
2. Length of shelves is too short. I noticed one wall had different measurements than the other, and immediately after she sent initial drawings i responded with this issue… guess what. She did nothing to correct them, and 2 months later the installation was incorrect.
3. I also wanted different height for the drawers… did;t get that either, even though she conformed that this would be done.
Basically she submitted her original design, and di not take any of my suggestions and requests.
The quality:
1. Wood is the cheapest possible wood, even though during their sales pitch they convince you it is the high quality one with high density and press. Trust me it is worse than IKEA, IKEA looks high quality compared to this.
We got chocolate color shelves, hangers and drawers, and they all had chipped corners, even some scratches in the middle.
2. Drawers mechanism horrible… tough to open and noisy,
3. Dirty. I had to clean entire closed top to bottom (even the walls for the hangers as it was very dirty and dusty. it seems they pre-​assemble some of the material and keep it unprotected (packed) that it becomes filthy.
and after waiting 2 months for installation, i had no nerves to make them uninstall as I needed to move my clothes out of the boxes. So do NOT MAKE SAME MISTAKE AS ME! get Bay Are closets… pay extra $ 1k and get a good quality job.
I really regret making this decision!

I want to say «Thank You» to Ron Dollinger, Senior Designer from Closet World. Ron had helped me several times to design the closet in an open space of my 2^nd bedroom and gargage. He has showed me the colors and qualifies that Closet World carries. He gave me suggestion and he never pushs me to decide right away. Ron always wants his clients happy and satify what they get. Ron always tries his best to accomplish his clients. Ron is very patience and provide an excellent services. I am a person who always can’t make up the mind. I always change my mind in my bedroom and gargage projects. Ron is so nice and patience. He drew a new contract right away and delivered it to my house to sign for the changes. There is no doubt that I will recommend Ron for my friends and relatives for his outstanding services and work. Ron is the best.

Call me crazy, but I saw the horrible reviews and said to myself, «how bad is bad?» lol I wanted to see for myself and thought, «maybe I’ll be the exception. Please God.»
I am giving them two stars because in the end, after 2 months, they finally finished my two sliding door closets in my condo. it functions properly and looks great. They would have received 1 star only if I was not being fair and if they weren’t so damn cheap even before my additional discount. I’d like to say I paid in hassle for the discounts I got.
Start: great sales guy but doesn’t know what the heck he’s doing. I told him he was in the right career but wrong company. Boy was he good at sales tactics, he even put a photo of his baby daughter on the catalog binder to create an emotional connection to me. Downfall, he mis-​measured everything which was part of the fiasco at install time.
Install: took them 6 times to come to our condo and get it right. first time they just called in sick. I’m serious, the installer that morning called to tell me he’s sick and won’t come… as if I didn’t block my whole entire day on a weekday off for him. The next few installers still gave me a headache. A lot of bitching from me and time wasted. Some installers are experienced (since I got to know so many of them, at the end I made a firm request for who I wanted), some first time on the job, a few unprofessional (I had to call his manager to let him know I was uncomfortable with his installer). Some other crazy stories– one of the installer who got only half the job done lost a shoe of mine when I was testing it because they forgot to mention that the tops of the closets would have holes on the side unless I knew ahead of time to order that specific board to cover up the side holes. His solution was to «ask your husband to buy you a new one ha ha!» In the end, that board across the top of the closets to cover the holes was one of the freebies they eventually gave to me after this nightmare of a job.
In conclusion, definitely go with Blue Moon Closets or another company if you’re in the city. The installers told me they don’t do condos well.

I agree that they are scamsters, they contract with proper bonds to collect more that 10%. The materials are cheap, and the shelves won’t support shoes.
Fortunately, I figured them out before they got away with all the dough, no I may have to fight them in SCC, but with the number of complaints with the State of California CSLB they can’t win.

Do not think you will be an exception and some how have a positive experience with Closet World. Don’t choose CW because it’s slightly less expensive or has a shorter lead time.
I have had 2 failed installations, $ 3000+ of damage to my home (with supporting quotes for repairs), and have waited over 2.5 months for reconciliation and have no closet, no refund and no compensation for damages. Closet World’s best offer is to try the installation again and possibly consider a 10% discount to the cost of the system after months of daily emails and phone calls to try to fix this.
Please — for your own mental health and sanity do not be tempted because it will cost you in then end. They have a 1 star average for a reason. I should have listened to my fellow Unilocalers; I will never make this mistake again.

I had an initial visit and design consult with this company. The designer was late for the meeting window that I was given. I have been trying to get the money saved to pay for this closet design and haven’t been able to come up with the rest of the money and so I want to cancel. Now I find out that not only do they have a 3 day cancel policy but they also will not alter the design to only build what I have already paid for.
The ‘president’ Greg Smith is incredibly rude and is unwilling to work with me. Keeps saying they will hold onto the deposit for when ‘I decide to finish my closet’ I don’t want to nor do I have the money any longer to pay for this closet. After doing a lot of research and talking to other folks they are overpriced and are horrible quality products (Home Depot has better quality products).
If you want a closet redo that is affordable and good quality go with Closet Doctor in Lincoln. MUCH better quality and MUCH more affordable

I did a lot of research when we decided to re-​do our closets. We chose Closet World for several reasons. Their prices were really great, and the workmanship and materials were all good.
We did 4 closets, and an office. Scott Bailey was very met with us several times, took detail measurements, and came up with GREAT designs. We loved the systems they designed for our specific needs. Everything fit beautifully and we love the way it looks.
We have a lot more space, and were really happy with the service. The installers were fantastic, and did everything we needed. They took time to make it «Perfect».
Everyone in the company was professional, and a pleasure to work with. I would certainly recommend them to anyone.

I had an initial visit by a Closet World Designer on Thursday evening March 21^st, 2013. The following day I decided to make a revision to my initial order and thus I attempted to contact Closet World on Saturday to adjust my order, but their offices were closed for the day. Therefore, I called again on Sunday and the phone representative informed me that because it was the weekend, orders could not be altered, amended or cancelled because no mangers were available during the weekends and these are the only individuals with the authority to do so. She then offered to transfer me to my designers voicemail and ensured me that she would return my voicemail the following day, I obliged and left a message requesting a return call. However, Monday came and I received no call back from my designer, which promoted me to contact Closet World again for the third time (Tuesday March 26, 2013). After speaking with 2 managers I was inform that because of the «3 day policy» I could not change or alter my order and that my Designer Louise was out of the office for a few days so although I left a voicemail she wouldn’t been able to return it during my cancelation period. After explaining the aforementioned to both of the managers they were still not able to assist me and transferred me to the VP of Sales Greg Smith’s voicemail. I called and left messages on both Greg’s office and cell phone, in addition to sending him an email directly on March 26; however I received no reply. On the following day March the 27^th I sent a follow up email to Mr. Smith requesting that he contact me, Mr. Smith did so by email, and quoted the 3-​day policy making no mentioned of the parameters in my complaint. Three minutes later I sent another email to Mr. Smith, as it appears he by his rebuttal that he didn’t take time to read my complaint and requested that he give me a call, but I received no further contact from Closet World. Closet World offers a 3 day cancellation policy but does not honor it, if the customer contacts them during the weekend; however Closet World counts the weekend days as part of the time period.

I picked this closet world location but it was an 800 number and the contact was joey (i don’t want to use his last name). my experience was not good. the products are inferior and the service lousy. i was told the shelves held 50 pounds and after installation i called the company and they told he they held 30 pounds. this was a garage install; why would i want garage closets that hold only 30 pounds? joey took forever to return calls. i dont’ care if they’re busy; rule number one with a client is to return calls promptly. i will never go to closet world again.