CLIFT Hotel

We enjoyed our stay at this hotel. It is unique and fun, however for a 4STAR hotel it feels a little run down. Needs a little refresher.

Hotel is in a fun spot but the décor is very dated in the rooms. Washroom was tiny and I barely had enough space to dry off after a shower. Toilet had to be flushed multiple times. Front desk staff were great and my room was available early (not the first time I’ve stayed in that hotel)

Great interior design for the public part of the hotel. The room was OK but not nowhere close to the public part. The absolute highlight its the hotel bar.

Pros:
–LOCATION LOCATION LOCATION. Just 2 blocks from Union Square.
–Bed was comfy.
–Room temp was just right (and adjustable if not).
Cons:
–PAPER THIN WALLS. So if you too have the bad karma to have drunk & disorderly neighbors partying from 2:30 am to 4 am, be prepared to hear it all (the yelling, the laughing, the singing, the drum circle, the whining to security that they «aren’t even being loud»). Which leads me to my next con…
–Poor hotel policy for noisy late night (early morning) guests. We called front desk twice, and both times security responded quickly but only issued «try to be quiet» warnings. One warning, fine. After that first warning and you start a drum circle at 3 am? Shut the party down. Come on… No offer to comp the room either, even though I’ve stayed in quieter, more considerate youth hostels back in college. Definitely not a 4 star experience.
–Teeny tiny bathroom.
–Breakfast not included (and not worth the $ 16+ per person).
Overall, the location was the only thing worth the money at this hotel. If you don’t care about sleep, stay here.

So disappointed in the customer service from this hotel.
I arrived in San Francisco, after a 11 hour day of travel, to a hotel I booked online. Only to be disgusted by the filth and conditions.
I was able to get a refund for my reservation from the hotel manager without incident as the hotel photos were not representative of its condition.
Upon refund, I found The Clift online through
. I booked a 1 night stay online and, after pressing the confirm button, I realized immediately that I had booked it for the wrong night.
I contacted the hotel immediately and notified them of the error and requested I change the checkin date to the night prior. The reservations specialist informed me the hotel was completely booked and to contact the 3^rd party reservations company for assistance.
So, I did. I notified
within 20 minutes of placing my reservation of the error. I relayed the information given to me by the Clift. Upon doing so,
called The Clift and spoke with Stephanie. She confirmed the hotel was indeed booked and requested
escalate the refund by sending an email to their reservations department.
was completely willing to refund my reservation IF The Clift responded to the email request agreeing not to penalize me for the error.
was very confident, because I had called immediate after booking, I would not be penalized by The Clift.
Sadly, I am to report, The Clift is going to insist upon honoring the original reservation & are not willing to refund my hotel stay.
What a joke! I called within 2 minutes of booking my reservation!!!
I’m going to be filing a review on google, the BBB, and with upper management. This is completely and utterly ridiculous.
Do not stay here or be a patron of any of their restaurants/​lounges. The previous reviews are indeed reflective of their customer service!

The CLIFT is a lovely MOTEL.
Problem is… their prices are based on the incorrect assumption that they are a 5 star hotel.
This is a horrible excuse for a Morgans Group Hotel… and one they should be ashamed of. While the lobby is as sleek and gorgeous as any Mondrian or the SML in London… the rooms are old and withered, with a coat of lavender paint that is supposed to fool you.
They have not taken the work to rewire the rooms to make them 2016 friendly. You want to charge your phone? Charge it across the room. You want to plug in the hairdryer? Unplug your phone so you can use that lonely plug.
I stayed in a suite that was just deplorable. Ratty outdoor furniture that was absolutely appalling.
Avoid it. There are MUCH better places to stay in SF.

Lovely hotel, good size room, fun lobby, great staff, really nice valet people.
I do not die for the area but very convenient.
My room was huge (i paid for it!). Bedding always clean and comfortable.

Trendy hotel with spacious rooms. We were able to check in early which is always a plus. Staff is friendly. Someone is always by the doors– opening, greeting, providing directions. At night the bar has a DJ, can get loud and lots of people hanging out to get in the bar, but nothing crazy. Lobby is comfy with lots of seating. I especially like the small tables with games to play. Room had a king size bed. Small desk and seating. Windows were a bit difficult to open but the view was nice overlooking Geary street. Clean room, bathroom was a bit small but nice. Overall great stay, ideal location.

This hotel is VERY dated and was not comfortable while I was in SF for business.
The lobby is pretty misleading; it’s sleek, has a great hotel bar, and the receptionists were friendly and welcoming… all the good kind of stopped there. I saw two different rooms and both were way below standard.
My room was on the third floor and even though this was a midweek night, it was SUPER noisy with people on the street level and traffic. I politely called the front desk and explained I was in town for business, and that the room was way too noisy. The receptionist said he would «see what he could do» even though my room rate was only valid through the third floor. He was happy to tell me that he was able to pull some strings and get me an upgrade, which was great– I was moved to the 13^th floor.
The room itself was literally the exact same layout as the third floor room, and if I were paying that rate difference I would have been very disappointed. It was no larger at all; seems the higher floor justifies the upgrade category. The room was dated and not functional. No outlets where I needed them, strange clothing storage options, tiny TV, no bedside drawers. The bathroom needed an update like a decade ago; the fixtures were well worn, grout was dirty, and no place to set any of my toiletries down. The bathroom is so tiny that the door doesn’t even open all the way. I could feel the springs in the bed, and the sheets did not feel fresh. I did like the bold color scheme and the mirrors and drapes in the room, but the décor on the surface didn’t make up for the poor overall experience.
The next morning I called my travel agent through my company and asked them to switch me ASAP to the Axiom, where I had stayed before. It was of course too late to cancel for that second night, but the rest of my trip after that was much more comfortable.
At checkout they asked me how my stay was, and I shared that it was so disappointing that I was actually switching hotels. I tried to be super polite about it, but the front desk rep just kind of glossed over it, saying «yeah, we are an old hotel…». I would have appreciated a more genuine response to my feedback. I can’t believe my company paid more than $ 300 a night for this place; for the same price range I would much prefer the Scarlet Huntington (sometimes too pricey, sometimes the same as the Clift), or the Axiom (my rate that week was $ 189!).

We stayed here for a night because of its location, good prices and good reviews. I really have nothing to complain about. The room was nice, clean, and as expected. The lounge downstairs was good and the drinks were fantastic. But this is a place for young people who are up all night, not middle aged people who like to go to bed before midnight and get up early. The neighbors were a bit noisy but we’re quieted by someone (and they stayed that way) and OH MY GOD how about the water-​waster fixtures in the bathroom. It took easily 10 to 15 seconds for the toilet to flush it uses so much water and the shower was like standing under the sluice gates of Hetch-​Hetchy herself. I mean, I know SF has its own water supply, but our bathroom was trying to use all of it. In one night.
So yeah, a cool place that I won’t be going to again, but if young and hip is you, then go.

What an awesome experience at the Clift. Immediately after entering the Hotel Barbara took care of checking us in with a room that was ready as we had arrived early. It was on a upper floor and is clean and comfortable. Barbara gave us a rundown on the Redwood Room and was super accommodating!
We went to the Redwood Room later that night and all I can tell you is what an awesome bar! So cool and reto it was an amazing experience. Everyone on the staff makes you feel welcome and make you happy to be at this hotel. The location is only a few blocks from the world class shopping and restaurants of Union Square. No it’s not a sterile big chain hotel and for that I am grateful!

Had a nice experience at Clift. Got a last minute steal of a deal on Hotels Tonight, and was seriously impressed upon stepping into the lobby. Modern, eclectic décor (think far wood, dimmed lights, chairs made out of horns or fur or simply oversized, w celebrities sitting in them). Staff was helpful, the bar had tasty drinks and good crowd/​vibe. The décor was marvelous all around. The room was a bit underwhelming, the furniture was outdated, but would work for ya if you’re still into the 90’s. The bathroom was small but doable. Great views and a great area to stay (Union Square), w the tasty Aveline across the way (at Warwick) for dinner. In the words of olé Arnold, I’ll be back.

First Impression:
The room was ok. It was a bit dated. It had an iphone or ipod player that was for the iphone 4 which it quite old. It also did not have a modern feel as the photos showed online. The restrooms were tiny and VERY outdated. I booked this room for my parents to stay in while they visited me here in SF and it was disappointing.
First night:
There was a party next door. My mother recorded the entire thing. The loud was so noisy next door that my parents got no sleep at all. The party started at 1am and did not end until 4:30am. Security was called TWICE and they continued. The next night they offered my parents free breakfast… really? They should have moved them immediately. My parents are 60 years old and I felt bad that they did not get any rest after sightseeing all day.
Night Two:
It was quiet and there was no noise thank GOD
Overall I would NEVER stay here nor would I book this for hotel for family and friends in town.

I personally thought this hotel was awesome. It’s very mod and chic. The prices are reasonable (as reasonable as you can get for downtown San Francisco), and paying a little extra gets you a very spacious room. They normally charge for in room wifi, but I payed about $ 25 for one of their packages, and it included complimentary wifi (I think it’s normally $ 15/​night) and two cocktails at their redwood room (cocktails ranged $ 11 – 15). Pretty good deal.
The front desk ladies were very friendly and helpful. Basically, all of their staff were great. From the concierge, to the door men, housekeeping and valet. They were all very nice, professional and quick to help/​answer any questions. Our room phone wasn’t working so we told the front desk about it. By the time we got back to our room the engineer was there waiting for us to let him in.
The bed was comfy and the bathroom was huge! I even had a vanity area to put on my make up: thumbs up:. The walls are a little thin (like I read in other reviews), but it wasn’t bothersome. You could clearly hear the room door next to you shutting, but I couldn’t hear people talking. We will definitely stay here again!

Slightly disappointed in my stay here. The photos of the rooms are beautiful and vibrant online but seem sad and lonely in person. The rooms had no décor or color and had a hospital vibe.
The staff on the other hand were unbelievably helpful and spent time helping us find restaurants every morning. The lobby and bar are stellar and wish the rooms had the same vibe.
The area was descent. About a ten minute walk to union square and a 2 min walk to San Francesco’s very own «skid row.» Would recommend taking a cab at night if you’re a group of girls just to be safe as it can get sketchy after 10pm.
Would most probably stay here after if I were to come back.

I wanted to like this hotel more than I did.
When you first walk in, and are greeted by that cool lobby, you think, «Hey: this is a pretty cool hotel. It has a bit of a vibe similar to The Standard in Los Angeles (and elsewhere). Awesome bar, with great drinks and lots of great people watching. I’m digging it.»
But then you get to the room, which isn’t «boutique» as much as it is in need of some upkeep — paint peeling, tubs which haven’t been updated since the 80s. Old doesn’t necessarily mean chic. And the workout room desperately needs new equipment.
In short, come for the bar, but don’t stay the night. Well, unless you’re about to get lucky, in which case you don’t care about the paint or the workout room.

Not a bad hotel. Not a bad hotel at all…
I’ve often walked by the CLIFT and even hung out at the bar, but never had I stayed overnight in a guest room until this past weekend.
Rates on a Friday night were what you might expect in San Francisco. On a Friday: $ 168 plus taxes and whatnot. At least that’s what
quoted.
No problem checking in or finding my room. And the room itself was pretty large, much bigger than I’d expected. The color scheme really wasn’t for me, but hey, I don’t have to move in. It’s just an overnight stay!
Probably the best part about the room was the shower. Holy cow, the water pressure on that thing! Exfoliate your whole body in five minutes. This is not a complaint, btw, this is a good thing. Invigorating. Refreshing. Hot damn!
Could the interior of the elevators, hallways and rooms use an update? Yeah. Is it anything that would deter me from staying again or recommending to someone else? Nope. Maintaining hotels in SF has to be tough with all of the foot traffic (literally, in this case). It’s more important that the hotel is clean, safe, and quiet.

I’ve visited Clift twice. It was a fine place to stay because work paid both times, the staff was on point (for the most part) and the hotel is dog-​friendly.
When I arrived with my dog the second time (in my car and in the rain), I could have sworn the valet saw me pull in behind the giant monstrosity that had just parked in front. However, he ran inside and did not come back out. I was confused, but thankfully my husband, who was already at the hotel, came to the rescue. Besides that snaffoo, the rest of the staff was above board. Super friendly and accommodating. The door men were on it like blue bonnet.
Our room was nice. Comfy bed, roomy, nice view, and everything I needed toiletry-​wise. I appreciated the plentiful bottles of water. I think our refrigerator was broken, but it didn’t matter, because we didn’t want any of the champagne or wine. And I prefer my water room temp.
Room service and housekeeping were great. Sweet and happy people.
The biggest problem for me was the thin walls. The Clift seems to be popular with a party crowd, which I would maybe appreciate if I was younger. A lot younger.
The first time I stayed, I was alone. I had a very early call the next morning, and at 2am the guys next door were partying like it was 1999 and I had to go over there to scare the bejeesus out of them. This second time, our neighbor woke up to have a very loud conversation with a very loud friend at 6am. I think he was on speaker. I mean, I could hear him perfectly AND I could here the person on the other end. I thought about not saying anything and then I thought better about it. My husband called the front desk and someone came to shut the guy up.
I like my sleep. So that was a bummer. I’m also not a fan of staying in the tenderloin.
Next time I’ll stay somewhere else. The staff was A+, but like I said, I like my sleep.

This is a very nice upscale hotel in a very good location without too high of a price tag. The rooms are clean and redone although there are certain parts of the hotel that could still use a face lift. The carpet for instance on the floor I stayed (17^th) needs to be cleaned or replaced but the rooms themselves are nice. Bed was super comfy. Lots of mirrors everywhere by tastefully so. They have lots of random sitting/​lounge spots and a very nice lobby/​bar with a fireplace to relax by. The elevators are also pretty cool and each one is a different color inside.
Check in and check out seemed a little slow, but I rang down for extra pillows and they were fairly prompt to bring them up. The valet guys were nice and will recommend a parking garage if you don’t want them to handle for you (but no parking garage directly on site) and they’ll get a cab for you no problem.
I would certainly stay here again.

I had been here before to check out the bar and I absolutely loved the décor. There’s a huge wooden chair when you walk in and a beautiful fireplace. The reception area is 100% mahogany wood with leather couches and fur, it’s very Mad Men-​esque. The first time I came here the bar was packed (I believe it was a Thursday evening). Upscale/​trendy/​business crowd, I would say aged 25 – 50 or so. I would highly recommend checking it out. The paintings on the wall follow you, they have a nice selection of cocktails and spirits and it had a nice upscale ambiance.
The second time I came to the Clift hotel was for a work event and I actually stayed at the hotel. Overall experience was okay. The pros: again, loved the downstairs bar, very classy. Location: great, easily walk-​able to a variety of bars and restaurants, there’s a convenient Walgreens located across the street too, large hallways on every floor. I called for room service one night and really enjoyed their kale salad.
The cons: I thought the room was really small. The bathroom is insanely small (felt like a hotel I stayed at in Paris). The mirrors in front of the bed and behind the bed are pretty sexual if you’re not alone on a business trip… The gym on the second floor is eh. They have free weights, medicine balls, and yoga mats, two out of the three treadmills worked and they had a few other machines. I called room service to get some cold water and hot water for tea one day, thought it took a little longer than I would have liked. Overall the staff was okay, I had stayed at the Hotel Adiago before coming to the Clift and I thought the staff there was A LOT more hospitable.
I would not stay here again. I would definitely come back to the bar though.

This place is beautiful!
Came here a few weeks back to grab some drinks with the boyfriends friends from out of town. Staff and bartenders were super attentive and friendly.
Also came here for NYE!
I’m normally at home with family but I’m glad I made it out this year.
This place isn’t the biggest but it was nice having a smaller crowd.
Soon enough I’ll be back to actually see how it is to stay in the hotel ;)

Really nice hotel. Great reception/​hotel lobby area. If you go further in they have the Redwood Room which is a cool bar and is kind of clubby at night on the weekends. If you want to be away from the noise I would advise getting a room on one of the higher up floors with a view which is exactly what we did!
The room itself was simple but kind of ghetto. Carpet floors so those are always a mystery. You can definitely tell from the hallways and rooms that this is a much older building that was renovated. Nothing terrible but thought I would mention. We were on the 12^th floor so we had a great view of the city! Not sure about all these complaints about the ice taking too long to be delivered because they were very swift for us! Maybe the hotel staff read the Unilocal reviews — good work, guys!
Location is prime. If you go left, though, you will be in the Tenderloin/​homeless district so maybe just turn right and be towards Union Square/​touristy areas. We took an über everywhere and the location is relatively close to all the tourist attractions/​neighborhoods you want to see.
We were about to miss our flight due to the traffic in the city and had trouble ordering an über so the hotel staff presented us with the option of taking their flat rate car. $ 55 for a ride to the airport in an all black Cadillac Escalade which is the same price it would be for an über so we took it! Thanks to our driver we were able to make our flight. The doormen are all so nice and figure everything out for you from holding your luggage in storage to directing you to the right place. Wish we carried more cash to tip them!
Get a picture with the huge chair!
They also serve complimentary lemon-​lime infused water all day every day which was great for me constantly refilling my Camelbak!
Enjoy!

Die Lobby verspricht viel, aber die Standartzimmer können es nicht halten… Die sind zwar sehr modern eingerichtet, aber außer dem Bett fehlen leider Schränke! Wir sind hier für 1 Woche und können in der Mini-​Abstellkammer gerade mal 5 Sachen und 3 Jacken aufhängen‼ Alles andere muss im Koffer bleiben… nicht einmal Schubladen am Schreibtisch, Nachtschränkchen sind einfach nur bunte Plastikwürfel, im Bad kann sich nur 1 Person aufhalten… Jeden morgen Stress, wer wo was
War ein Versuch, demnächst wieder Hyatt RECHTZEITIG buchen, trotz der Baustelle mit den Presslufthammern! Preislich kein großer Unterschied, aber dafür Comfort‼
Schlusswort: nie wieder, oder viel tiefer in die Tasche greifen für bessere Zimmer

Champagne: mon premier hôtel 5 étoiles à SF ! J’ai mis du temps à le trouver mais le Clift est très bien :
— chambres claires et modernes (aucune trace du brun-​orangé années 90 censé être chaleureux et qui n’arrive qu’à faire vieillot), propreté absolument irréprochable (impossible de trouver la moindre tache sur la moquette gris clair pourtant salissante à souhait de ma chambre), lit parfait et qui renonce à la trentaine d’oreillers totalement inutiles mais qu’on voit souvent dans les hôtels US (car ça doit faire riche, je né sais pas…), équipement top, salle de bains avec baignoire décente (c’est rare aux US) et produits de toilette sympa fournis par Malin+Goetz, mini-​bar pléthorique — voir les détails plus bas -, OK je n’utilise jamais le mini-​bar mais quand même bravo…
— parties communes non moins sympa, la chaise géante dans le lobby est débile mais succès garanti et on né résiste pas au plaisir de se faire photographier dessus !
— le bar au fond après la réception est TOP: classe !! bonne musique, bons cocktails, faune intéressante (beaucoup de techies quand même) et j’adore l’uniforme des serveuses…
— parfaitement bien placé à deux blocs de Union Square (mais tournez bien à droite quand vous sortez, sinon vous partez dans le Tenderloin et là c’est beaucoup moins bien…)
— et pas hors de prix pour couronner le tout.
Bön, avant qu’on m’accuse de faire un publi-​reportage, deux critiques quand même :
— quand est-​ce que les hôtels de SF investiront dans du double-​vitrage pour tout le monde? je né comprends pas que des hôtels de la classe du Clift ou du Triton (précédemment testé) n’aient pas cet équipement de base pour permettre à leurs clients de faire ce qu’ils sont a priori venus faire dans un hôtel, à savoir dormir (globalement). Même si je n’ai pas ressenti le bruit de la rue au Clift autant qu’au Triton.
— si le gars de la réception pouvait articuler un peu plus clairement quand il s’adresse au client…
Enfin, malgré ça, j’y retourne !
PS: mort de rire, le kit vibromasseur-​lubrifiant-​préservatifs dans le mini-​bar (voir photo)… only in San Francisco! mais à 20 dollars quand même. Cela dit, quand il y a urgence…

Super hôtel !!!