Clean Plus Cleaners

They do a decent job. Sometimes the stains are never addressed so I have to have them re-​dry clean it. Also, every time I have something tailored, it is never ready when they tell me it is. They should at least give you courtesy call to let you know that it is not ready so you don’t have to make unnecessary trips to the dry cleaners.

I really wanted this place to work out because it’s so close to where I live.
I tried a couple of times, even with the horrible first impression.
Pros:
It’s close to my house
Cons:
Terrible workmanship for Expense– I once got my sweater back with the same big blotch of banana still on the sleeve, which I brought it in for in the first place. I don’t think banana is considered a difficult stain. (i would’ve understood if it was ink or gum)
Nothing is done in house= the owner doesn’t take responsibility for ANYTHING. Meaning if you asked her specifically to pay attention to a sleeve/​button/​collar… nope, it’s not gonna get done. If a stain comes back EVEN BIGGER than when it went in, nope… it’s your fault or the factory’s. She’ll actually say as you leave «If the stain doesn’t come out it’s not my fault ok?» Then why do I even pay to bring it to a professional cleaners? If it doesn’t I would understand, but at least try!!! Instead of pulling out even before you attempted to do what you opened your business to do!
Customer Service is nonexistent. If the price is high, the workmanship is terrible, and the turn around time is a WEEK… then the customer service be better b-​tchen. This woman had the audacity to roll her eyes and sigh in my face when I asked her if I could PAY NOW but pick up my blouse tomorrow, since I was on my way somewhere.
I didn’t ask why it took so long to clean it, why it’s so expensive. Obviously, I took the damn thing right away.
Never.Again.
PS. Don’t pay with a card under $ 15. She’ll roll her eyes at you for that too.

I bring my stuff to her once in awhile for alterations. yes I agree she’s a little pricey, but it’s worth it. She did a great job on my jeans & dresses!!! beautiful work!!! Thank you. thank you.

While the excellent couple that run SoapBox Cleaners went on holiday, I was in drastic need of a dry cleaner.
3 years ago I had tried the dry cleaners at 4^th and clement, lets be honest, they’re pretty terrible.
I have also gotten next day Suit Pressing at Sonia’s on Geary and 8^th when I was looking for work and love their store, but it’s just a little too far and I don’t want to walk or bus holding up hangers looking like an idiot.
So I decided to try this place out, she seems like she’d be perfect for a hemming as I’ve been shopping around for one.
Well unfortunately, I’m not going back here. While the lady is very friendly, the process is very outdated. They don’t store your name on a computer and/​or sort your clothing. Most of the time this is not a problem to me, but of course, I had a problem, and they couldn’t find my clothes and I had to come back twice until they finally found it. They also took forever to clean them as I asked for them to be done by Wednesday and were not done until the subsequent weekend. That really irritates me because I could’ve just waited and taken my stuff to the homeboys at Soap Box.
And the coup de gras:
1 pants
2 jackets
dry cleaning bill:
$ 45.
Are you freaking serious? I paid $ 15 a head for late dry cleaning that was also lost? I heard the reviews saying it was expensive so I was already estimating my dry cleaning bill to be in the 20s. Usually the bill at soap box hovers around 15 – 20 anyway, so what’s another ten dollars? But $ 45? Seriously? And you give me a coupon for $ 2 off next visit? No thank you. You are a sweet lady but your pricing is absolutely atrocious.

what a bad bad place this is. I just got back from picking up my wool cape jacket. I purchased this item on ebay and it was in terrible need of a good dry clean. It just smelled and that was my biggest complaint. And it had dog or cat hair on it which the lady insisted she would take care of as well as a small tear which was not bigger than an inch. The charge was $ 20 for the clean and $ 20 for the stitch work… this should have waved a red flag because I felt as though I were being ripped off right away but accepted it only for the convenience.
I just went to get my item, I opened the bag to check it right away, and the first thing I see her do is roll her eyes. I CANNOT tell you the number of times this lady rolled her eyes at me throughout the duration I was in there. I told her the item still smelled. And that there was still small portions of animal hair throughout. I told her the reason I brought it to her was mainly due to the smell. She kept saying «I have been here for 16 years and I never got complaint» I told her that didnt matter because this was my personal situation and had nothing to do with anyone else’ experience. I am not sure she understood much of what I said to her. But I really wanted her to own up to something and offer a partial refund. She continued rolling her eyes so much that I asked her why she was rolling her eyes at me and I had pointed it out when she did it again. I told her I was her customer and asked if she wanted my services again. She told me «no». Ha! I jus thought, «boy, this lady needs to retire». She was raising her voice at me and I kept really calm and I am very patient person. She asked me why I was yelling at her… I was never even close to raising my voice.
She took my jacket to the back almost as if she was holding it hostage for a moment trying to get me to leave. I kept asking her to give me my item back and that she couldn’t just keep it. She seemed as though she was going to cry. I didn’t feel bad because of how she poorly handled her business.
It was awkward as hell and I still have a somewhat smelly jacket and I am out $ 40. you have been WARNED!

DO NOT GO HERE! The lady who works here is always RUDE, possibly PREJUDICED. After walking in, she told me to take my shirt to the dry cleaners down the street. Also, ask for a price sheet, as there isn’t one. She makes up the prices, which are … EXPENSIVE!

I got my clothes dry cleaned and tailored a couple of times. Dry cleaning I haven’t seen a problem but it seems like she sends it off-​site anyway. Tailoring wise, it seems like she doesn’t want my business. Twice I’ve gone there and she started telling me how she doesn’t have the thread that matches my color and I should go to the store around the corner and get the thread. That’s crazy, I’m paying for your materials as well? After telling her I don’t need an exact match she grudgingly took my business. Another experience, she asked me when I needed the clothes ready by. It was Monday so I told her Thurs. She reponds, oh no that’s not possible. Then I said Friday. She said if Fri, it won’t be that great of a job. Ummm… wtf? Ok… when can you have it ready by since obviously, I don’t have a choice. She responds Sat. I got there first thing Sat and it’s not ready. WTF!!! I showed my displeasure… she gave no apologies… and said it’ll be ready in 2 hrs. Ummm… obviously the 5 day lead time I gave you was not necessary. I just find her rude.

Do not take your clothes here. I don’t write a lot of reviews, but I feel compelled to write one to warn others. I have had several bad experiences at Clean Plus.
About a year ago, I took some pants here to be hemmed, and when she (the owner) hemmed them too tight, she got mad and told me that I complain too much and that I am a problem customer. She continued berating me for about 3 minutes before I left. I’ve never had anyone tell me this. The owner definitely has what seems to be a cheery attitude when you initially come in, but she can quickly get very nasty, which seems to match some other reviews I’ve seen from other customers. I was angry and told myself I wouldn’t go here again. I even wanted to write a review, but I didn’t, since I thought that perhaps I was indeed too picky and I also hadn’t written reviews in the past so I let it go.
Then, recently, I figured I would try Clean Plus again since I live nearby, so I took a brand new suit here to be cleaned. I had spent more on this suit than any other I had bought before, since I figured it would be a good investment. I had only worn it once and took it here since there was a spill on the front of the pants. When I got it back, the spill was mostly gone (although not entirely), and the place where the spill had been was was damaged– it looked like a chemical had burned the wool or it had been scrubbed to damage the wool. Given that she had already told me I complain too much in the past, I simply asked her about it (rather than get angry) and she said that I must have scrubbed the pants myself to get the stain out. I have no memory of doing this, and moreover, I can’t believe I would have been dumb enough to violently scrub the pants of a brand new expensive (for me) suit I bought. So, I took it to another dry cleaner I’ve used (in 2 Embarcadero– who are great by the way– very nice), and they said the same thing– it looked like a chemical burn or scrubbing (they got the rest of the stain out by the way, but couldn’t fix the damage). I took it back to the Clean Plus lady and asked her again about it and she said there was no way she could have done it. She also acknowledged that indeed the pants were damaged. No offer of a refund.
Reading the review below about the bridesmaid dress sounds very similar to my experience. This woman can be very nasty, the hemming work didn’t work for me, and I now have a ruined suit. Perhaps if you just want her to wash your shirts, you might not have any problems, but I will not be going here again.

Took a designer purse here to get dry cleaned, and it was sent out for cleaning (no problem).
+‘s= it was SPOTLESS. My purse looks like new after having an unwanted encounter with wine and other alcohol
-‘s=
— not sewn in the inside where there was a hole. The lady said she will sew it for me because I am her customer and said next time to remember it’s only dry cleaning, no alteration. I figured for $ 100 everything would be done, but i’m happy that now it is.
— it took longer than expected. 3 weeks instead of 2. I wasn’t notified of the extended week, so when i went to get it i was a bit shocked. However, she assured me it would be back soon and apologized.
So overall, the work is fantastic, may take a little longer than expected, and make sure to communicate exactly what you need and by when. She’s a bit anxious overall, and I think she means well, so be nice =)

If you have an important occasion– DO NOT BRING YOUR GARMENT TO BE TAILORED HERE!!! One of my bridemaids who is an itty-​bitty thing had to get her dress taken in at the sides and at the hem. She called me while she was at her initial fitting and asked me what length the hem line should be. I was ON THE PHONE with her when she told the lady «At the knee. Not above the knee– but right in the middle of my knee please». My bridesmaid picked up the dress on a Thursday and where is the hem-​line? Mid-​thigh! Oh no! She is one of seven bridemaids who all have the hem at the knee, and she will be the only one mid-​thigh. The wedding is that Saturday. When my friend asked her what happened to the dress and that it was totally wrong the tailor’s response was «Oh– it look cute this way! Too late. Cannot make longer». Excuse me? My friend, flummoxed, simply left and called me in tears. I called the tailor to see what can be done and she yelled at me! And to add insult to injury, she hung up on me. She screwed up my bridemaids dress, showed no remorse, yelled at me, and hung up on me. I called her back and at this point demanded some sort of refund (She charged my friend $ 150!!!). She yelled at me again that it was my fault (???) and hung up again. I received a call the following morning from her telling me to bring in the dress and that she would fix it. No way lady– at this point you are not be trusted. We would get the dress back as a tank-​top. I told her again that there was no time– we’re leaving for the out-​of-​town wedding in an hour– and she tells me «No. You bring back. I fix.» I have an hour to finish getting ready for my wedding weekend before leaving, and she wants me to deal with this? I told her again the only thing at this point to remedy the situation was a partial refund. Surprise! She hung up on me again.
Terrible results. Horrendous customer services. Appalling behavior. AND grossly overpriced. Look elsewhere for tailoring services.

The lady here is super duper nice. Very personable. I had my jeans hemmed here, it’s $ 20 for the original hem. A little bit pricey but she did a good job. She also expertly patched up a hole in my dress and dry cleaned two of my dresses. It was obvious it was well done and my dresses came back on little cardboard bodies complete with breasts. Kind of funny but weird. This will be my new neighborhood drycleaning place.

Such personable service. The owner is so friendly and hardworking. Yes, this cleaner is more expensive than others but you never have to worry about dress shirt buttons being smashed. If there are any questions or problems, she fixes without question.

This dry cleaner is great. After wmc this year, I was extremely worried about some dresses I had trashed that belonged to my sister. Clean Plus Cleaners were able to get them all clean, except for one little spot which was way worse before I brought it in. (There was an incident with some chewing gum.)
The women who works here is the sweetest! She even insisted that I take her bag of cough drops since I had no voice left after Miami.
She also altered some Paige jeans for me by taking in the waist line about 2 inches. It cost me $ 30, but the jeans now fit PERFECT!
This place is super pricey but if you have something precious that needs to be cleaned or altered it will be well worth the extra money.

Clothing companies have something against short people, specifically ones like myself that are 5’1″ and under. Even the «short» pants are not short enough. Maybe they should make «short short» sizes.
Anyways, I always have to get my jeans/​pants tailored. I came here because it’s close to home. To keep your original hem: a whopping $ 20. She said that amount and my mouth dropped. I should’ve asked for the price BEFORE I had her pin the pants to the desired length. Oy vey! I should start using the tailoring services at department stores or just find some place cheaper.
She did a great job cleaning my dress. Somewhere around $ 13.
Downside (aside from high cost): Closes at 6:30pm. I believe it opens at 8:30am. Not a very good window for me when I leave to go to work around 7am and go to the gym after work and arrive back home by 7pm.

I basically love the woman who owns this place. I agree with the others that it is a little expensive, but sometimes you have to pay for quality. I went here the first time because the shop is really close to my apartment and I wanted to try it out. She ended up being able to repair this chunk that another dry cleaning place had taken out of the cuff of my peacoat and now it looks good as new! I will be forever grateful. I had thought my beloved coat was irrepairable and had taken it just to get a regular cleaning, and she noticed the chunk missing and said she could fix it. When I came to pick my coat up and saw that you couldn’t even see that it had ever been damaged, it was basically the happiest day of my life.

It’s close to home, super fast, dresses are nicely handed to you in paper boob things so it keeps the shape, the ladies in there are really cute but REALLY EXPENSIVE!!!
I need to feed myself and my cat, so i haven’t gone back.

This is a great place to get your clothes dry-​cleaned. The owner is so cute, I just want to put her in my pocket. The prices are a bit high (hence the 4 stars), but they do an amazing job. And why gamble with your expensive «dry-​clean-​only» items? Your dress will even come home on a little cardboard mannequin!

Did a great job with laundry and alterations. It is expensive though. $ 2 for a shirt to be laundered (not dry cleaned) is a little excessive, but if you can afford to waste $ 0.50 on a shirt, go here. The woman is nice and fast.

Great alterations. I get all my pants altered here. The woman who works here is very sweet.

All you need to know is, she’s never failed to get a stain out. Ever. In 6 years. Pomegranate juice, lipstick, grease, unidentifiable stains perpetrated after a long, blacked-​out night? Bring it like the Rancho Carne Toros. She does it, and does it right.