Citibank

Extremely poor service of senior branch managers.
First, staff (Lisa) convinced my wife to apply for a Citibank credit card without collecting all appropriate financial information from her.
Secondly, bank’s male officer lost copies of my wife’s social security, which were required to apply for a credit card.
Eventually, because of such unprofessionalism of this particular branch her credit card application was rejected that affected her credit score.
After having left phone voice message several months ago for Irene (branch manager) we visited the branch to get any consultation.
However, neither Irene nor Lisa were willing to help somehow, though the application rejection was their fault.

After doing some house cleaning, I had a bunch of coins I wanted to deposit. I’m so happy that Emily Nunez-​Rosario helped me that day. She was so accommodating, kind, cheerful, and even had a clever little gadget to count all my coins. I had actually come from a different Citibank branch (590 Market Street) where a young male teller was unwilling to accept all my coins SO IT WAS SO REFRESHING to meet Emily and work with her. THANK YOU EMILY!!! You made my day :)

I have never written a Unilocal review about a bank until now. It is actually the person at the bank that gave me the motivation to do so. I have to thank the VP of the branch, Irene. Not only has she jumped through hoops to help me and my business (s) over the years, but her truly wanting to see me succeed has been endless. Her countless introductions to people who could use my services to being there for me when I call. No holding, return emails and calls back. We all have our busy schedules but the service from Irene makes me feel like I matter to a large bank. So this goes out to Irene and the Post street branch. Thank you! Would recommend to any business to bank here or for personal banking. You will get service from them that is way above standard banking.

It’s a great place to get cash out or put in cash. They recently upgraded this Citibank with the ATM in the inside. It was outside before which was somewhat dangerous. The tellers are nice and very helpful.

Marina and Shereen are two of the most incompetent bank staff I have ever encountered. I have asked for a simple debit card to be posted to me as my wallet was stolen, and they have consistently said they will post it and have not. Then Shereen told me I shouldn’t have lost it. I am not sure about Citibanks regulations but supposedly according to Shereen, you only get given one debit card per lifetime, and if you lose it — she will argue with you and refuse to post it. The sheer incompetence of every single staff member at this branch is laughable. I have never seen such a hopeless collection of individuals in a corporate setting. This is not an anti-​Citibank post, actually I have been forced to go to the branch at 590 Market and get unbelievable service every time. I actually recommend going to the staff at this branch — it is a comedy show. Nothing will be achieved, but you will be able to meet the biggest jokes in the banking industry. It is honestly astounding how they still have jobs, everyone from the two loan managers (one who wears her badge upside down, the other who openly swears about Citibanks lending practices) and to the front desk staff (from Marina who likely couldnt open a book let alone a checking account, to Shereen who is the worst customer service rep I have ever encountered. Ever. (fancy an argument about anything, go see Shereen). I take solace in the fact that hopefully someone in Citibanks ranks will eventually take notice of this branch of hopeless, utterly skill-​less and useless individuals and replace them with someone whose IQ is higher than 3.

I have been a citibank customer and had great experience so i decided to open an account here, and what a disappointing Asian lady i got she start asking me question like she was the police and i was a thief, i only ask if the had service with foreign countries so i would be able to send money to my relatives, and she start asking like how much does your wife make in your country, how much are you sending every month, besides i ask if there would be a fee, and she reply the bank has to make money so they can pay us, what a customer service OMG! Be sure i will never ever recommend that branch because of that lady

Yay citibank! After a nasty experience this morning trying to get a form notarized at chase, I stopped in at this citi branch during lunch. Their policy is apparently notary services by appointment only but they accommodated me happily. They were so friendly and efficient — I was on my way with the notarized form in hand in under 5 minutes.
I knew there was a reason I kept my citibank account open even though there aren’t any atms or branches near me!

Great beautiful bank coffee and chocolate very nice staff what more can you want early in the morning?

So, I’ve been to this branch twice and each time there was zero line. so that’s great. Not much else to say… Quick tip: From the outside, the bank looks like it is closed. I think they must have some sort of anti-​glare coating on the windows, so, even when the lights are on inside, from the outside, it looks dark, as if it were closed. Maybe that’s why there’s no line.

There’s an ATM here… I didn’t get robbed.

I had an amazing experience with Lisa Diep. For the first time, I felt like someone at Citibank was on my side. She was helpful and even made me laugh a few times, which made for a very positive experience.

Right on to Mildred A for mentioning that the staff here is top notch. I love Citibank esp since I have overdraft protection. Bye bye overdraft fees. When you come here please go see Amelia because she is the best. No literally.

I’ve been there on occasion for your usual banking needs. Always great, quick and friendly service. I went to their ATM and pulled out a few hundred dollars. All in 20’s. Too much to carry around. So I went into the branch and asked them to exchange the 20’s for hundreds. No fuss no muss. Didn’t check the 20’s or anything. Just did it!
Very professional and is very competitive with my all fav Financial District branch.