Chum’s Design & Print

I worked with Chums to print a book that I designed as a final project in my Making Ideas Visible class at AAU. The staff at Chums are very knowledgeable and friendly, they know exactly what they’re doing and are extremely good at clarifying any uncertain details with your printing in an expedient way. On their website are great «how to» guides to help customers prepare their projects for printing. I found these guides to be very helpful leading up to my final print. I will definitely be coming back to them for future projects.

I did print many time in this printer, but the got some mistake in my printing. Anyway the quality is good.

I’ve printed several school projects and work-​related projects from Chums before. I’ve never been unsatisfied. However, there was a time where there was miscommunication, but it got resolved without any issues. The staff is incredibly helpful. The print quality is always amazing-​especially by how quick their turn around time is.
When it comes to printing, it’s always good to have great communication. If there is an issue, they’ll contact you right away and get it fixed. Whenever I talk to any of the staff from Chums, I always get my questions answered. If not, they’ll find other solutions to get your problems resolved. I will continue to spread the word about this business because I believe they produce excellent work in such fast and reliable turn around time. Great place! Plus, as a college student, I find that this place is also affordable!

I went here recently to create an anniversary gift of a hardcover book with pictures, graphics, and wedding vows. I cannot say enough good things about the attention to detail, timeliness, friendly service, and willingness to go the extra mile on a short deadline. Worked with Leo who was fantastic.

If you’re in need of a high quality print job and a FAST project turnaround, Chum’s Design & Print should be where you do your business.
After reading a ton of other really positive reviews and getting WAY over priced by FedEx, I decided to give Chum’s a try.
The atmosphere was exactly what I was looking for in a print shop. Responsive, chill, no waiting in lines. My project manager hooked it up! He was able to rush the turnaround time of the project while maintaining an attention to detail and executing the project perfectly.
Now I can say I have a friend in the printing business.

It’s a nice place for printing and has great services. They recommended the perfect paper for me and the quality of printing is great!

First let me say that I have been doing print jobs for a large part of my life now, here in the U. S and overseas. When I came back to San Francisco last year I was recommended Chums by a friend who also has tons of printing experience. Bottom line, they are great to work with. Very friendly and helpful staff and perfect location if your downtown. What really sets these guys apart from kinkos or the like is that these guys know graphic design, illustrator, indesign etc. Give them a try you’ll be glad you did!

They printed my stuff pretty well. However they messed on one of the pages :(

Chums did an amazing job with my final book. My book was a little too large but the owner came up with a solution and delivered on her promise of making my book look good. Super satisfied. I don’t trust anyone else when it comes to printing during finals.

I’ve been working with Chum’s for nearly two and a half years now and I almost feel bad it’s taken me this long to write a review.
I’ve used them for a variety of projects from small portfolio books, digital prints, and even business cards, and each time they’ve been radical in both service and quality. In the printing world you definitely get what you pay for, and with these guys this is no exception. People compliment the quality of my prints and I can safely say I happily recommend people to Chum’s. Make sure you’re going in with the knowledge or prepared with what you need (or at least want) and they can take care of you right.
Thanks again for everything!

This little shop is in a really convenient spot, full of personality and the team is always friendly. I’ve printed half a dozen orders (business cards, promotional materials) through Chum’s and they have always been super fast.
Twice, the printed cards weren’t the size I was expecting them to be (one time they were half-​page when I was expecting postcard size, the other time I was expecting business card size and they were smaller), but I think it’s safe to assume it was an issue with my files, and it wasn’t a deal breaker anyway. Either way, I have a feeling they would have been happy to reprint them for me if I had asked.
Thanks Chum’s!

Be careful when using this print shop. You will experience the worst customer service imaginable in addition to mediocre print quality. They are happy to charge loan sharking type late fees if you don’t pay immediately on the due date. All in all… Stay away if you can!

Great pricing, amazing quality, fast and I would recommend her to everyone who wants to produce any printing, documents, books etc…
I came to Chum’s shop to make a photography book for my partner as a Christmas Gift. She was helpful with setting up the files and super sweet, extremely humorous and easy to coordinate.
I told her what I wanted, what my budget was and she worked all around that. She solved all the necessary challenges. The book not only came out beautiful, it exceeded beyond my expectations. I did not anticipate the quality of the book to be so great and thats all thanks to Chums.
I was so excited that I made my partner open his gift on the same day I received my book! 2 weeks before Christmas! and his family want me to make more copies, on top of that, they want to send it for publications. All of this for the fabulous outcome and the quality of working with Chum.

I cannot thank Chum’s enough for helping me out time and time again. After trying several other print shops and experiencing some serious (& STRESSFUL) mishaps with them, I am glad I finally found a reliable place to get books printed and bound, with customer service that is hard to beat.
They go above and beyond for their patrons and I would highly recommend them to any student, or anyone.

After doing some research on print shops near my office, I found Chum’s. I was strictly looking for the use of Epson Printers (for art prints). Nice that they have not one, but three (at least) surrounding the front desk. I just don’t find the right vibrance and quality in normal printers at Kinko’s, etc.
IMPORTANT: They can CLOSE during LUNCH HOURS.
One drawback that should be noted (even on their company website) — they take lunch breaks and leave for at least an hour. Not sure if this is everyday, but at least the day I went it happened. They put a sign up stating when they will return, however, that was a bit annoying for me to leave my lunch hour early, only to find out that they’re closed during that time to. Last visit, they were closed from 12pm-​1pm.
They were prompt in opening back up at 1pm, and I was first in line. The service wasn’t the most friendliness, but as long as I got the print I needed, I’d be happy. The service was quick and I was able to get my artwork printed right away. Pricewise, I agree they are a bit steep. If they keep up the good service on printing (making sure I was happy with it), I’d still go here for my printing.
As a note, I’m fully aware of how Epson printers work and used their shop since mine broke at the last minute. I did not have to ask any questions regarding color output, file specs or sizing. I simply said to «scale to print» vs «as is.» I would imagine this making my situation a little be simpler so I wouldn’t be able to comment on anything beyond asking them to print.
Otherwise, good experience and will be back!

I had a good experience using Chum’s to print one of my final projects. I had forgotten to stop by in person with my flashdrive so I emailed them asking if I could send them the file instead, and asking them a few other questions. I was a little worried because the person responding didn’t answer some of my questions, but they were quick to respond and allowed me to send my file to them. I stopped by the next business day and the employees were very nice. The print turned out perfect and the cost seemed reasonable. I will go to them again if I ever need another print for something.

Overpriced for extremely subpar quality.
I have never written a review on Unilocal before but I was so disappointed by chums that I felt I had to warn others about it.
I dropped off a 14 page book for an MFA graphic design final, which took them 5 days to make (it was a very small book, pages were 6inches by 9inches). Upon picking up the book which cost me an insanely steep $ 135 dollars, the cover was scratched and scuffed up, as well as one of the inside pages, which Chum tried to convince me was due to these specific pieces using pure black, and that it was unavoidable due to the ink. As a photo major visiting graphic design, I know from personal printing experience that this was due to pure negligence, not letting the pieces dry after printing and probably laying them on their faces so the ink would rub off. It didn’t even reach my hands in good condition!
The same images themselves also came out much less clear than on prints I had done myself on inkjet paper, and since I have knowledge about printing and had printed these exact files myself, I made sure all my files were set to 300 DPI before exporting to PDF’s from photoshop. I did not give her low quality photos by any means. It was such a difference in quality as to the point that the same type my professor thought was great on pieces I had printed myself on epson four-​star matte at school, he found illegible on whatever paper chums used, which gravely affected my grade negatively.
Also, some of the pages inside were also cut poorly, leaving white on the edges, despite having given chum (who only accepts PDF files) ample bleed space on my files.
This did no go well with my professor, but as it takes them so long to make a single 14 page book, I didn’t have time to take it elsewhere, and definitely did not have the budget left to do so!
I also noticed on one of my fellow classmates spreads, which was black and white, red ink from chums printer smeared on one of his pages, which was definitely not supposed to be there.
I hope I am never desperate enough to come here again, and I will warn all of my classmates and professors not to go here or advise others to do so. For $ 135 dollars, I expect much better, and despite delivering subpar, damaged work, Chum did not even offer me a discount.

My school uses Chums to print works that are created in adobe illustrator and photoshop. The print quality beats kinkos, copy central, staples, etc.
I’m very satisfied with the way my work has been printed.

0 stars if i could. And why you may ask? Simple:
Rude
Unhelpful
4xs the price of anywhere else *literally*
Rushes your work
Sometimes loses your work
Makes continuous BAD and obvious errors
the only people who go here are freshman who do not know any better. I avoid this place and you should too. This is not just my experience, this is based off of 10 other reviews of people who have gotten work done here.
Why pay $ 200 to get something bound with mistakes, when it will cost $ 20-​$ 50 everywhere else for no mistakes and proper customer service?
Do Not Come Here. Unless you want to have screwed up work and empty wallets with beyond unpleasurable rudeness.
Simple as that.

Crooks.
My typography class and I were recommended to print here. Bad idea. We all printed the same amount of pages and posters and ended up paying different prices. Difference in price rage was at least $ 20. BS. How does this happen when we all print exactly the same stuff? Same amount of pages, same paper, same everything. Some people who brought in their own paper to print on actually got charged more than those who didn’t.
On top of that, some classmates received their projects way ahead of others who dropped it off days before them. This doesn’t make sense.
AVOID. AVOID. AVOID.