Chase Paymentech

If I could I would give 0 stars to chase paymentech started using this service from May 2015 and the terminal has shutdown thrice. When I try to contact the tech department they say there is something wrong with my phone line. Absolutely horrific because I am losing business on a Saturday which is the busiest day for my business. I regret signing up with them so much. Bigger name always doesn’t mean better. Gong back to Payline data, which is much better for a small business and their rates are lower. Would not recommend chase payment tech to any business smaller or bigger!

Been with this company since we opened a year ago. Nothing but a nightmare. Same problems for the entire year. The company states over and over that its not their equipment but its our internet connection. While they are stating this I have 20 phones and 2 laptops all working perfectly fin on the internet. They don’t know how to fix the problem so they attempt to pass the buck onto someone else. Well, they just passed the business onto someone else too. They are so far behind the other guys in technology and knowledge and you have to listen to long voice recordings and many options when calling (everyday) due to constant terminal breakdown. This company has cost me literally 1000’s since we opened and who know how much future business. Even if Chase offered me free lifetime service I would not take it. $ times today I have had to reset it. I don’t even call them anymore since after one phone call a year ago I became just as knowledgeable as the reps on the phone.

I’m a medium sized business in Montréal, Quebec dealing with Paymentech in Canada since 2007. I was referred by my bank. There was no real issues until the past six months. I’ve had funds held numerous times for up to a week with no phone call. Recently it was discovered by our accountant a large payment deleted. My business representative tried to find out the issues that all stemmed from the risk department. I was to receive a phone call from the Credit Risk VP, however no phone call was ever made or a response to emails on why the delay of funds numerous times and a large payment being deleted with no contact. I have since signed up with Moneris and will be closing all my merchant accounts with Paymentech. Paymentech obviously doesn’t value my business and my complaints ignored was the last straw. Paymentech could not tell me why they deleted my processing and no courtesy call was received. My processing has been relatively the same in the 8 years.

Beware, New Law EMV Cards– We have been using Chase Paymentech for 2 years. CHECK YOUR STATMENT! IF YOU RUN PIN BASED DEBITS WITH THE EMV CARD (CHIP CARD), YOU ARE NOW BEING CHARGED 4 TIMES THE NORMAL AMOUNT. These cards are being processed at a signature debit rate and not the .05% rate plus .25. They do not require the customer to enter a pin even with debit selected on your payment device. I have been dealing with Chase for 6 days regarding this issue and they claim they will have a fix in place next year. Our merchant fee’s have increased five times the normal amount.

I am a new Paymentech customer and this is the worst customer service I have ever experienced in my 25+ years of business. After numerous problems, the absolute worst was a long time client recently made a $ 10K purchase. He had to call his credit card company to get the purchase approved. After 4 days of not seeing this deposit in my account, I called and was told the deposit was deleted by Paymentech. I was not told why. I was never even advised that they did this. When I investigated further, a Paymentech Rep stated the customer card had a «stolen» warning. I called the customer and he called his credit card company. The card company said they have an approval code for this transaction and the charge was good on their end and Paymentech could call them to verify the charge was good. I called Paymentech back but I’m told they will NOT call the credit card company to confirm due to the «stolen» on the card. The customer is a long time customer and cancelled the sale due to Paymentech’s incompetence. As a small business owner, a $ 10K purchase being cancelled is substantial. I have never even received a call back from someone in Paymentech’s Escalation Dept. regarding the status of this. TERRIBLE CUSTOMER SERVICE… and their screw ups can definitely hurt a small business. Do your self a favor and use a different company.

Terrible experience. Theft, system malfunction, poor customer service.
would not recommend Paymentech to anyone.

I own a small business and have used Chase Paymentech to process credit cards since 2009. Three months ago I switched from paper processing to swipe paperless processing using a device attached to an I-​phone. Paperless processing is supposed to generate a receipt sent via e-​mail or text message. In all fairness, up until last Wednesday, processing has been efficient and customer service very good.
Last Wednesday (4 days ago), Chase Paymentech began having problems with sending receipts. What used to take one minute for merchant and customer to receive a receipt takes hours or days because of a system problem which they are working on. Paymentech customer service can only say «we are aware of the problem and are working to correct it». Frustrating for the merchant since this issue has lasted 4 days now. My solution was to return to paper processing so the customer will have an immediate receipt.
Since Chase Paymentech is a subsidiary of JP Morgan Chase I went to my local branch to address the issue with the manager. He is doing a fine job, making calls and providing me with e-​mail updates.
I will update this review when the situation is resolved. Depending on the length and quality of service, I may adjust the star rating (up or down).

Please just use square or something. I never once used the credit card equipment, They dont care all they say is yes and sorry and string you along like direct tv same kind of people im a new barbershop owner and they promised to reduce my monthly payment from 45 to 15 and said they would send me an email to sign and send back to confirm the deal so i never got the email and still got charged 45 again so i cancelled. And at the end who lost out me right thanks paymentech and chase for being my banker and not offering someone nicer.

Best Credit Card Merchant Service I’ve ever used. We process about $ 20 million a year, and run into some issues here and there. Their customer service is excellent, almost as good as Axia, which i highly recommend also.
There’s a lot of misguiding bogus negative reviews on this page. It kind of sucks for companies looking for a good company with a strong financial backing.
Anyways, I’m assuming that you’re reading this page because you’re looking for a Merchant Service Provider, good luck and do lots of research!
Some companies will waive monthly fees, and give you the devices. Ask your rep, it doesn’t hurt.

We had an absolutely horrific experience using Chase Paymentech, and would not recommend Paymentech to anyone.
Square is more expensive, yes, but it’s consistent and solid.
We couldn’t get our Chase devices to work half the time, and consistency and reliability are VERY important in my business.
To add insult to injury, Chase wouldn’t even refund my money when I attempted to return the faulty devices they had made me pay for.
Terrible, terrible experience.

I have been doing business for 25 years I have never had a worse credit card processor than payment tech they held my credit card deposits on Christmas eve when I need the funds the most they didn’t even notify me I did nothing wrong they say the ratio is higher than it was supposed to be and told me to get another processor I have never seen more disrespectful and unprofessional service in my life before I am the business improvement the president of the Woodhaven Business improvement District president I would never recommend payment tech to anybody please stay away from this company

DO NOT USE CHASE PAYMENTECH!!! When you are a customer, they treat you fine. When you make a change, they keep charging you for their own mistakes!

I processed payments with Chase Paymentech for about 2 years — far too long! The application process is tedious and involves a site survey (totally odd for a home-​based jewelry business). The user interface on both their mobile checkout and iTerminal are horrible — like can’t locate transaction history of certain transactions but others show up. There security measures are so extensive that it is completely annoying to deal with. I never got my card reader to work in the first place and then to have it replaced costs $ 63. Also, if you lose your card reader and cancel your services you are charged the $ 63 even though you are not asking for a replacement.
I really gave it a good shot but after all the torment I decided to lose some of the credit processing fee percentage points and opt to use a more streamlined processor like either Squareup or PaypalHere.

Attempted to talk to a customer service representative about a fee refund on their services for a partial month that I was not using there service. This was for a fee that I was never informed about and was after a long line of fees that they did not tell me about when signing up for the service. I was not given a refund.

Yet again, I should have read independent reviews before signing up with this BIG BANK entity.
For a year, we paid $ 37.95/month to Paymentech for «the privilege» of being able to pay their exorbitant credit card fees which we used only twice because it was so expensive.
Upon receiving the latest credit card charge fee where i paid essentially 5.54% when including that months service fees (3.9% independently), I cancelled. Oh what a shock! Paymentech suddenly offered to cut $ 37.95 a month down to $ 15.
What shysters these big banks are, sneaking hidden fees. If I brought this little value to my clients in such a sneaky way, they would fire me which is what I’ve done with Chase Paymentech. We moved to a simpler, more friendly business model. We’re using Stripe with a 2.9% credit card fee and zero monthly fees. We can even process AMEX now at the same rate.
I highly discourage Chase Paymentech for small businesses.

I signed up with Paymentech through GDPay. We were not given a terms and conditions document when we signed up. We had no idea that it stated we had a 3 year contract or a $ 350 early termination fee. We paid about $ 35 in monthly fees on top of nearly 5% transaction fees, but then we found a better solution. Unfortunately, 2 years and 8 months into our «contract» with Paymentech we cancelled our account and out of the blue Paymentech withdrew $ 350 from our account for «early termination.» There are so many other options our there. Run away!

ROBO call AT HOME at 6:30 on a SATURDAY MORNING. Unable to follow the automated call to update my account, because I DON’T HAVE AN ACCOUNT.
WHY are you calling me at home and waking me up?! I thought someone died.

10.24.2013
I am owner of a Wine and Spirits store in TN.
I recently attended A statewide meeting in Nashville and was so impressed by Trent Harvie’s, (Chase Paymenteck’s rep) presentation to our retailers association, that I signed up my store for credit card processing with Chase straight away.
To convey to you what a nightmare this has been will be difficult to do in writing.
On Sept. 23 we went «live» with Chase tech support on the phone to guide us through setup of our computers and equipment; a simple «20-​minute» setup that Trent said was all it would take. I have switched processing several times in the past with almost no problems. This was certainly NOT the situation with Chase.
They passed out a flyer that clearly states «SMOOTH TRANSITION PROCESS with DEDICATED ACCOUNT SUPPORT» WHAT A JOKE AND A LIE!!!
1. The «20 minutes» took over 5 hours, which includes having to close our business and losing the revenue for over 2 hours during the busiest time of the afternoon. The phone connection with their technicians was so bad that we could barely understand him at all.
2. Mr. Haviel did not inform us of all the tech support personnel we would need to have on standby for this change over. Even his OWN tech person was amazed that he did not prepare us for this.
3. They sent our critically important password to the wrong email address, adding to the confusion.
4. I sent Trent an SOS text and left messages on his phone that day. He NEVER EVER RETURNED MY CALL DURING THE SET UP OR EVEN CHECKED ON US TO SEE HOW THINGS WENT. Here it is 30 days later and he has yet to call!
5. We were very lucky not to have to shut down for the rest of that day … no thanks to Trent OR THAT SMOOTH TRANSITION TEAM WHEREVER THEY ARE.
6. My IT person and I both remember specifically telling Chase’s tech support (Justin) who was programming our system that we batched out at 11:40 pm EVERY NIGHT. Only yesterday, a full month later, one of our customers questioned why his purchase last week had not posted to his credit card account. Looking into this, we found out only by accident that Justin, by failing to set this program option, the system fell onto its default setting of auto-​batching out ONCE A WEEK!!! THIS HAS CREATED A FORENSIC ACCOUNTING NIGHTMARE which we are still sorting out.
7. I have twice written and at least twice verbally complained to Chase «CUSTOMER SUPPORT» about what horrible customer service we have gotten. And to date, I have not received one single response to my complaint from any person at Chase. Nor have we received any sort of inquiry as to how things went so horribly wrong.
8. In addition, a level 2 customer support person with whom I spoke at length gave me an incorrect personal contact number and did not provide me her last name. When I had to wade through several layers of phone prompts and start over explaining my situation to yet another «customer support» person and I told him I had no last name for this woman, he found her and then refused to tell me what her last name was???
9. Before even investigating why our money was missing in action, Chase representatives tried to pass the buck to PC CHARGE and inferred that it MUST BE THERE PROBLEM NOT CHASE’S!!! WRONG AGAIN!!!
Honestly folks, it has been like being in a Fellini film trying to sort this out and they do not care one whit how much they have put my store through. I can only hope that when I receive my first statement from them that I have saved one hell of a lot of money because if I don’t see this, I will leave them and go to another company.
As it so happens, the president of our retailers association told me that he has had 3 complaints about Chase Paymentech from our members just last week alone!
I would seriously advise anyone considering using Chase Paymentech to be VERY, VERY CAUTIOUS and have a backup plan.
YOU ARE ON YOUR OWN!!!

We are an existing paymentech customer as a chase bank customer, we thought we should also combine merchant services with chase and their credit card processing division Paymentech. That was a terrible mistake
We are an online store selling branded clothing and we were able to convert enough sales over the months without any problems whatsoever until last month when a customer filed for a chargeback on their order. Paymentech never notified us about the chargeback, nor did they sent us an email or any form of communication to inform us about the chargeback. We learn about the chargeback when it was posted into our account as a charge. Then we tried to contact paymentech to find out more but it was too late. The disputed amount was already filed and closed, therefore, they were unable to do much.
i am very dissapointed with the services my company has received throughout our service with paymentech. Tomorrow we are going to call their customer service line to discontinue our service. We already signed up with another merchant processor that we will move forward. Paymentech has proven to be a non-​reliable company to deal with and does not reflect the reputation Chase has as a banking institution. Too bad. For us, any creditbility we have over to paymentech is over. Tomorrow we are starting with a new payment processor.
I would never encourage nor do i recommend Chase Paymentech to anyone

Chase Paymentech Customer Service is the WORST! I’ve gotten disconnected multiple times this morning. I usually don’t write reviews online, however I’ve been trying to get a simple authorization resolved for over an hour and a half! This is typical with Chase. I suggest using another payment provider.