Chase Bank

I was trying to go in the bank to deposit a check. A gentleman standing at the door did everything short of chasing me out of the bank and get me to use the ATM. I told him i would use the ATM and knew how to use it. Then, I am halfway through depositing my check at the ATM when i realize he is over my shoulder giving me instructions. I had to tell him, «dude, i got it! Thanks!» To get him to go away. It would be one thing if i asked for his help but this was very intrusive.

The ATMs here work well — took all my bills with none spat back at me.
I’ve always gotten friendly service here, maybe because the location doesn’t have too many crowds and I go around lunchtime. The tellers will always connect with you personally, ask how your day is going, etc.

I would have given 0 stars if I could. Extremely disappointed with their customer service:
1. Inefficient employees– they dont even know how to print a statement. How can they have such dumb employees?
2. Rude and dont understand customer needs: I needed a bank letter stating I had XXX funds in my checking account to support my education on their letterhead with a seal and signature of a banker. How hard is it to understand? One of the female employees told me she can’t provide me any such document and can only give me a statement, I spent an hour explaining to that I needed it in a particular format. I asked her to call her manager, and her manager insisted that I apologize to the employee for not understanding her. I was furious at this point and told them that I dont want to bank with them anymore. The manager quickly changed the topic and told me their other banker would help me and gave me my letter. This is the worst customer service anyone can provide!
3. Turn around time is terrible: I had ordered for my new check book and it never turned up for two months, when I inquired they told me they will place another order and that would take me 2 weeks.
I am extremely unhappy with the customer service, I will never visit this branch for anything else.

I’ve had such amazing service from every Chase branch, and this one has been no exception. All of the tellers have been very helpful and nice, and on the one occasion I needed to see a bank manager for a more complicated transaction, she was also extremely knowledgeable and helpful.
As a side note, there are also a lot of staff members able to assist in Mandarin and Cantonese.

Two years later, I decided to give this Chase one last try and it’s pretty much the same story. Pressed for time because of my break, all I wanted to do is withdraw whatever was left on my checking account and leave. The young Asian lady who was working said I was qualified for free financial advising due to my other account and I politely declined the offer. Unfortunately, this branch takes ‘NO’ as answer, because after I received the withdrawal, the bank’s branch manager/​financial adviser, vice president, or whatever the hell he is showed up and wasted more of my time by advising me on what to do to increase the value of my account. I’m thinking politely declining will force the higher ups to whatever the hell they want to do. Adding salt to the wounds, I ended up 5 minutes late from break. I honestly made a mistake by coming back to this branch, and ultimately, it led me to think that all Chase branches were like this. I swear I will never step foot into this Chase branch again. The only bank I will ever frequently patron is US Bank, as their service is extremely better than Chase, let alone this branch.
P. S.- Washington Mutual had better service than Chase

The ATM’s are also behind closed doors at this branch. This makes all of those random trips to the ATM much safer. With any deposits or withdrawals I need to make while strolling down Fisherman’s Wharf, I’m definitely coming in to this branch. Walgreen’s and Safeway is right inside. This is North Point Centre (Center) so it is a mall in Fisherman’s Wharf!
There are several Chase branches here in San Francisco where the ATM’s are located behind closed doors. So far, this is the 6^th branch I’ve been to with ATM’s are behind closed doors. For safety purposes, I’d much rather prefer to have ATM’s behind closed doors since it is much safer like this. I am sure that this is one feature all banking customer would want to see!
UPDATE: 5÷11÷2012
Today I came in here to break apart the $ 20 bills I had, I went in and I had my transaction taken care of immediately. I specifically like how the fact that the staff at this branch are very friendly. Overall, I’ve had positive experiences at the Chase branches I went to.

Never a line (or at least when I go), fast tellers who know what they’re doing, and most importantly — never a line! But then again, since there is hardly anyone in the bank, the banker is always super pushy, hungry for business and he always tries to get referrals from the teller. Calm down man!

Chase sucks, so this is just a review of this branch instead of Chase itself.
Actually, I’ve never even used this branch other than the ATM, so it’s really a review of their ATMs.
There are two ATMs at this location, so you usually don’t have to wait in line. It’s a convenient location for me to grab money when I’m on my way home from the gym after work. (Now that they’re being jerks and charging fees for non-​Chase ATM transactions, I never use non-​Chase ATMs, so the location is important.)
The ATMs are inside, which is nice because you don’t have to worry as much about somebody trying to rob you. You also don’t have to stand out in the rain or dark, so that’s a plus. You have to use your card to get in after hours, which is good for safety, but it’s lame that you have to go outside on the street to get in instead of using the door in the mall.
I actually miss my Wamu! (More than that I miss the Burger King that was here before Wamu…)

Wow, this branch is pretty nice and clean. What I like about it most is that it’s located inside a shopping plaza here in Fisherman’a Wharf, so it has convenient access to a lot of different stores!
Also, the ATMs are inside, so don’t worry about being caught in the rain while trying to get some cash.

Its hard for me to get to the bank before they shut at 6pm, so I was pretty thrilled when I found out I could deposit money into my account through the ATM at this Chase. The people there were all very friendly except one, and most helpful in setting up my account with direct deposit. Two hints that will keep your relationship with Chase bearable. One, don’t take advantage of anything they have other than the basic checking. They have charges for their charges once you start adding on and linking up accounts. And 2, the ATM WILL NOT accept $ 100 bills. So if you happen to get to the bank after hours and find that you are overdrawn but fortunately the debit is still pending, and expect to take care of that by depositing the only bill you have, a $ 100 bill, too bad. You will be charged an overdraft fee the next day. But Chase does say you get one charge dropped per year (or if you talk to a supervisor, «only one for the rest of your life! i dont care if you were stranded on the side of the road and thecost of the tow truck gave you an overdraft fee, this is the only one you get!» –supervisor on the 800 number to me).

This is for Chase Customer Service. Her name is Ms. Garcia. After I entered my social and account number and tell her my address to where I lived. She keeps asking what I did charge on my account on this day and that day. Mind you, how am I suppose to remember all the staffs I charge? That is why, I called to get online banking. With online banking, I can check my transactions.
And on and on she goes, I told her I couldn’t remember. So, she asked me where I deposit money and there goes. Mind you, I think giving her my social security number and account number is enough.
This is my right as a customer — to be treated with respect. And even they say its for security reason, I think and you might agree with me that giving social security number and account number is enough. (and yeah add my address too!)
IF Unilocal HAS ZERO STAR, FOR SURE I WILL GIVE THIS BANK ZERO STAR BECAUSE THEIR COMMON SENSE ON CUSTOMER SERVICE AND THE SPACE THAT A CUSTOMER NEEDS — THEY DON’T KNOW A THING! MIND YOU ASK SOMEONE THEIR SOCIAL ON THE PHONE AND FOR SURE THEY WON’T GIVE YOU — YUP FYI — YOU HAVE THE RIGHT TO WITH HELD YOUR SOCIAL SECURITY NUMBER! NO WONDER THIS BANK IS GOING DOWN UNDER BECAUSE THEIR CUSTOMER SERVICE PEOPLE DON’T HAVE A CLUE ON CUSTOMER SERVICE! NEXT TIME —-PLEASE PLEASE CHASE BANK — TRAIN YOUR CREW MORE ON CUSTOMER SERVICE AND AMERICAN VALUES — COZ FOR SURE WE AMERICANS DON’T LIKE BEING ASKED OUR SOCIAL SECURITY NUMBER ON AND ON… WHEN WE GIVE THEM TO YOU MANY TIMES ON THE PHONE. (I LOST THE COUNT)
NEXT THING TO DO —FIND ME ANOTHER BANK!

CHASE IS THE WORST CREDIT CARD THAT YOU CAN HAVE. Bad service, and they will jack up your rates after they get you in. DO NOT APPLY FOR CHASE CARDS. If you have chase now, good luck. Your rate hike is coming, or maybe already there and you dont know. My suggestion: close the account asap, before they screw with you.

Chase Banks in General are a plague on San Francisco. I’ve had 2 dealings with Chase on with a Chase Credit Card and one with a Chase Auto loan and both were the most miserable financial situations I’ve ever dealt with. The credit card company renewed my card automatically but didn’t send me a bill, then they posted to my credit score that I was late pay even though I still hadn’t gotten a bill, when my identity security company notified me that my credit score had been accessed I looked it up and called Chase. They charged me $ 39 for the card, late fees and finance charges and affected my credit score. When I paid the balance by check over the phone and closed the card I realized I still had miles left on the card and called up to claim them. They informed me I had $ 400 in miles but that by closing the account I forfeited the miles.
The 2^nd issue I have with Chase Finance; I had a 2008 car that was totaled in an accident and the insurance company settled with me and said they’d handle paying off the loan. I got a call from Chase who said they had been notified by the insurance company and if the check wasn’t received in 8 days they were going to put a slow pay on my credit report. I explained that the Insurance company was handling it and they said (rudely) you’re responsible and you deal with them. The check arrived that afternoon and I swore never to deal with Chase Bank or Chase Financial or have a Chase Credit card again. I even hate their commercials.

There was a WaMu branch at this North Beach/Fisherman’s Wharf area shopping center. They are NOW known as Chase Bank but I suspect the service hasn’t changed. Some time ago I walked in to ask about loans… the bank itself was empty and I couldn’t be seen due to a technical problem dealing with a laptop; being the geek with PCs that I am, I asked if I could help. After 20mins of being on my stomach UNDER a table to help them «fix» this problem (problem solved), I finally got a chance to «talk» to the loan officer… no wait, I am under HER desk to help her with her problem and as soon as I solve the problem and stand up, she takes a cell call and signals me to wait. More minutes pass and finally she is available to talk to me… I’m sweating dawgs because it was hot with a sweater on while under the table using tools not suited to the task… (not even offered a bottle of water or anything). So then finally, I am able to talk to her but wait… while I explain my situation, she gets another call on her cell and have to wait yet another 5mins!!!
Long story much shortened: She couldn’t help me though I helped her with her problem, and I walk out of that branch thinking if this is the new banking scene, no wonder they are all going under and I wish this branch would too! I thought it was VERY RUDE she would keep me waiting so long with these several cell calls, but stupider people have been doing this and worst — they talk even on their cells while crossing streets and get hit by cars as they aren’t paying attention! Unless you want to be kept waiting, I wouldn’t suggest this branch and I am kind of happy I didn’t get a loan with them! Typical rude bank manners!!! grrrrrr