Chase Bank

This bank is so huge and so arrogant that its employee didn’t bother to ask why I’m closing my account. Here’s why: I’m defecting to my brokerage firm. No maintenance or service fees. Chase Bank just can’t compete.

Went in a couple week ago to work on an Auto Loan. Surprisingly (or not) Chase had the best rates over several banks and credit unions. Additionally, you get 0.25% off if you are a Chase customer and another 0.25% off if you set up direct withdrawals for the payments (now I sound like an ad). Not sure if they will continue that in the future.
Anyway, worked with Enrique. If this were a review of Enrique alone, would be 5 stars. But this is also a review of the branch. Enrique was great, answering my questions and accommodating me in getting the best rate for me; we went through several scenarios of how much to finance and terms in order to achieve the best combination. He was also super responsive via email with me as well as coordinating with the dealership.
The reasoning behind giving the BRANCH 4 stars, is that (1) there is no system in place for making an appt with Enrique and (2) a system in place for determining who is next to be helped by a banker (non-​teller). If you need help, you sit patiently in a group of compact seats for the next banker. That being said, this is probably one of the busiest branches in the whole Bay Area, so they have to develop some kind of system for both. I’m not saying pulling tickets like at a deli counter, but something. Something like having a board sign-​up behind the teller counter where they place your name on it. And the banker who is free utilizes the board and calls out the next name; similar to self-​sign up at a restaurant.
Anyway, go to Enrique.

I love the fact that Chase banks seem to be ubiquitous. I’m lucky that this Chase is near a MUNI station so before and after commuting, I could come here to settle any financial needs.
I come here mainly for depositing and withdrawing from the ATM. Never had an encounter with an employee, which was fine with me.

Permanent replacements for lost debit cards printed right here in the branch, in 3 minutes. Sepal was amazingly gracious and quick at doing this for me. This is the 2^nd card I lost this month and this was the easiest process in getting a replacement I have ever experienced!
They were a little slow when I came in which was great because a gal at the teller window was able to help me out without having to wait for the two busy personal bankers. Thank you!

Much appreciation for Rolando Flores! It’s not every day that you have the opportunity to work with someone who concerns themselves with your needs and delivers exceptional and quality customer service.
After having some issues with my student loans, I walked into Chase bank expecting rude representatives and insulting, judgmental bankers ready to tell me, «No». Instead, I was met with shining Rolando, who worked tirelessly to assist me in my state of crisis. He went to great lengths to find answers and results.
In the end, although things did not turn out as I had wanted, I was happy to see that my banker had exhausted all of his resources, including but not limited to, reaching out to area VPs, making countless calls, and appealing my case until a reasonable answer was found.
I truly cannot thank him enough. Chase bank could really learn from his commendable example. Chase, if more of your employees were like Rolando, you’d have a better business. Guaranteed. These five ruby-​red stars are for your meritorious employee, not your bank.

Came in to inquire about an auto loan. I ended up working with Stephanie G.
She was very knowledgeable about any questions I had about my loan and answered every scenario I gave her. She was so easy to work with that she made my process for my first car purchase even easier! Surprisingly, I received a lower rate here than at a Credit Union (surprising!).
I highly recommend anyone looking to inquire about an auto loan to speak with Stephanie G.

Ann Luong was very nice and helpful. She ordered me a new card when mine split in half. Friendly, no problem service.

Went in to get cash out of their ATM. After, went up to the teller to change the cash I got for larger bills which supervisor refused to do citing a «American banking privacy act» (huh?).
Didn’t have time or patience to argue, there are literally 4 other banks half a block away.
Thanks but no thanks, wouldn’t trust’em with my money.

Show me the money!!!
…and they did… through the ATM, with my debit card and super secret pin number…
ATM’s has been fast, efficient and friendly. There are occasions when ATMs are sick which forces me to the teller booth, which are also fast, efficient and friendly… just like an ATM.

Nice location, friendly staff and very efficient customer service.
There are 2 ATM’s available and they located securely behind closed doors.
Props for this amenity cause it makes all ATM visits very safe and secure.
Convenient location for most office workers.
Operating Hours:
Monday — Friday 8 am — 6 pm
Saturday 9 am — 4 pm
Open at 8 am during the work week?
Brings in convenience for most consumers!

We wanted to move our nine accounts from Wells to Chase and chose this branch because it was close to our office. At first they greeted us kindly and offered refreshments, which seemed to pave the way to a positive relationship. Within one week all of that great customer service went away. I really wanted to bank with Chase but I’m glad that we saw the customer service façade for what it really was.

The staff is very efficient.
I’ve never had someone who wasn’t friendly when I came to this place.
This is what I expect from any bank. This is what I call customer service.
Went there to ask for a loan, and their rates are competitive as well.
Opening hours are convenient

I actually like this branch location. conveniently close to my job, and ALL of the staff are super friendly.
.Has 2 ATMS…

great business staff. Very knowledge and prompt. they’re also pretty speedy if you’re in a time crunch

They never try to sell me anything, and I am always in and out of this location in a flash. I came in here one day to pay off a credit card (I did a balance transfer from my chase card to a BOA card). They didn’t ask many questions or try to pressure me to keep business with them. They made it fast and easy. I LOVED it. My type of place and is what keeps me with them in terms of a checking account.
Everytime I cash a check here the teller is always really friendly and super fast. They are young and have smiles on their faces. A pleasure to interact with and ususally ask me how my day is going or if I have any fun weekend plans. It doesn’t feel fake, either. Have had some good conservations there! There is usually someone at the door who greets you and smiles, and it stops there (they don’t get pushy with you and try to overly help). They make the bank experience fast and easy!

Damn, I’m REALLY surprised to see so many negative reviews! I come here all the time for the ATM. I’ve had to use a real teller once since the ATM wouldn’t accept a check I had to deposit. I must say the service was superb! Plus, no wait for a teller, now that’s rare. I love Chase although if in SF, I prefer First Republic bank.
Also, Chase is freaking a rockstar compared to Bank of America. They were horrific!

I have been using Chase since Washington Mutual was bought out. I usually do not go into this bank to speak with tellers I only use the ATM outside. I decide to cash a check which turn out to be the worst experience I have had in the whole time I have been with them. Reuben who was at the door greeting with professions courtesy. Since he was friendly he offer to do everything from his desk. It took ten minutes for him just to hand the check to the teller. Then their was a problem and they could not cash the check for some reason they could not cash, so I just deposit the check, but they said the check would not clear for 2 weeks so I just decided to leave. This entire process took half hour when the ATM at the most takes 5 minutes. I will never go inside to this branch again. Ian giving two stars because Reuben was still friendly thought the entire process.

My whole experience with Chase was horrid. First they took over one credit card and my rate doubled and the card was quickly locked. Then they took over WAMU and the card and checking account started having weird things happen with transactions creating extra fees. I complained and they essentially laughed at me. I happily marched into the bank and told them they were fired after setting up an account elsewhere. The managers tried to convince me it was not the bank that caused three different accounts go wrong when they took it over. I sincerely look forward to when they go under due to their corrupt system.

The location and the teller were nice but the manager wouldn’t lift one finger to help. All I needed were new 50 dollar bills. Washington Mutual was way better. This really was the first time I’ve been disappointed in the level of customer service at a bank.

Awesome location. Brand new to the area!!!