Chase Bank

I love chase and I hv been become a customer since 2013. However, I visited this branch and made a payment today and chase depressed me down. The teller whose named Kelvin really had attitude n didn’t not provide a professional service! Dislike!!! I WILL NEVER GO BACK!!!

The only reason they get 4 start is because they have 2 ATMs and parking is horrendous at this location. Aside from that, this branch is GREAT!
The tellers are great as are the personal bankers. Everyone always seems eager to help here, in handling yo MONIES!!! Two things to note about his branch that standout. 1) If you lose your debit card then can replace it on the spot get you a new one. They have a machine that generates new card and links it to your account so that you don’t lose your purchasing abilities in department stores and online purchases. KUDOS TO THIS PLACE!!! All you have to do is make the adjustments to your pay bill accounts that may be linked to your card instead of your bank account. This is an AWESOME feature to have at a bank. 2) They have a new machine near the teller window that dispenses hundred dollar bills, takes deposits (check/​cash), and you can withdraw up to $ 3,000 from the this machine. THIS MACHINE IS MAGNIFICENT! The other cool feature about this machine is you DO NOT have to worry about have bills rejected due to bend edges on bills, current ATMs at most branches.
This Chase branch location has gotten it right. They have all the answers and provide really great service. You are not bombarded with being asked to sign up with a credit or to open random accounts that you do not need. The system here works very well and I happy that they are just two blocks from me.

Lots of employees talk around each other, but only one window open and that teller very very slow at least 15 min per customer. Won’t go back again!

Theres never anyone available to help customers! Every time i ho its «oh everyones out to lunch, you’ll have to wait 30 mins». I never had this problem at Bank of the West. Really disappointing. I dont have time to sit here and wait around. They really need to hire more people.

Sloppy, slow service. Going to the bank is always a pain, but this branch is stuck in slow motion. Both times I’ve been here it has taken extremely long to helped and even longer to get anything done. I don’t know why I’ve done this to myself

Chase always has pleasant associates employes even though the location may be hard to access, parking wise.
as always, in and out. for my CC payment. wherever i happen to be this time of the month.

Slow, slower, slowest personal banking service of every Chase with whom I work. Not entirely the fault of the staff – but staffing levels.

Employees are quite helpful here so the employees would surely get a 4 star from me. The 3 stars is for the lethargic speed of service here at this branch. They only have one booth for a personal bank teller and one booth for a business bank teller. There are also about 4 personal bankers. During certain parts of the day you would only see one teller at the front. I’m guessing it’s due to the fact that they are always slow. I come here quite a bit and I’ve never seen a line of more than 3 people… usually just one or two at most either being helped or waiting to be helped. Today was the longest I’ve ever waited considering there was only one person waiting in line which was me and one person being helped. I waited about 7 minutes maybe a little more than that and asked an personal banker if there was someone else who can possibly just help me get my bill paid. She goes to the back where the manager was and tried to help which was nice of her but she comes back and says there is no one that can help me at the moment because they only have one teller. That teller wasn’t even close to finishing with that particular client… working on a transfer or 2 of some sort. So about 10 minutes later, I decided to leave and come back later. Came back to another short wait not too bad… 2 people in line 2 tellers and waited about 5 – 7 minutes. This rating is considering that there is no line ever but still unusually long waits for not having lines.

First off I love banking with Chase. They are always so polite and do not push sales on you. Their moto is always customers first, in my opinion.
I am originally from the Sacramento area and there seems to be few to no chase atms where I am from. Since they merged with Washington Mutual I have had nothing but good experiences.
The atms take cash and checks and I also am able to deposit checks via the phone. For the first time I saw an actual teller atm. There were two or three teller windows and there were also 2 teller atms in their own window. The atms give out denominations such as $ 1’s, $ 5’s, $ 10’s, $ 20’s (I don’t remember if they give out larger denominations… I don’t have much to pull out lol)
All in all I really enjoy banking with Chase Bank. I have had Wells Fargo and Bank of America and I always either received poor customer service, long waits, and pushy sales reps. But at Chase I feel good having money in a safe place. Chase is my number 1 bank and this location is very convenient!

AMAZING customer service. Beautiful interior. Shoutout to Ruth for being an awesome banker and for answering all my questions.

I’m so glad they opened a Chase bank at this location! :)
STORYTIME!!!
When I first moved into the area, I was probably about 8 or 10. first it was a Bank of America, then Ingleside Public Library (then they moved like a few blocks down. -.-), then it became nothing. for the longest time!, and now it’s a bank again! Woohoo! Honestly I wouldn’t know what this giant place can be other than a bank. no use of it being a store or something. maybe a classy restaurant! Glad it became Chase Bank because it’s walking distance from my house.
My first bank was Citi Bank and I never really went to them since my account was controlled by my parents and I wasn’t allowed to touch it. During my last two years in high school, I had lived in New Orleans. With no Citi Bank around, I was helpless. I wanted my first credit/​debit card but how? Of course I went to my parents for help since they would know what to do! (Their California banks weren’t around either.) My mom has an accent and she can’t speak English well. Anywho, I found out about Chase through my mom. Every time we entered, we were greeted by the friendly staff and my mom always went to one specific person who helped her immediately and can handle her accent. Of course I was introduced to him also since he always helped my mom (this is in New Orleans btw). Alas, I opened my first debit card!!! Big thanks to Chase! It came to my mind that Chase always has a great customer service. Moving back to the bay, there was no Chase banks… yet. When Washington Mutual was bought out by JP Morgan Chase later on, I was surprised. I was iffy about going with them since I was back [living] in the bay and I had Citi Bank. I still never went to Citi Bank, nor did I use their debit card. I noticed that I always used Chase. Chase was handy to me. why? Because I had no job, so my mom would always help deposit in my account when I needed some money. It’s a huge plus to me that Chase is going nationwide (mainly Louisiana and California for me)! Of course when I did start using Chase, the customer service still remained great.
Fast-​forward a few years and I got my first job! My first job was in downtown SF and I started depositing my checks at Chase. I started going to the bank by Market St? Anyways, a woman helped me open my first credit card there. Customer service was O-​K there. The woman forgot to mention that if I transfer funds between my savings account and checking out more than 5 times a month, I would be charged $ 5 for every transfer. Now we can get to the story of Ocean Ave’s Chase! Once the first two $ 5 charges ($ 10 total) popped up, in my mind I was like «What is this!!! Omg! They’re stealing my money! :(«Immediately the next day I went to the bank closest to me and I was immediately helped and greeted by the staff. The first banker to help me was Michael! He helped clear things up with me and informed me about things the other woman hadn’t mentioned. He also helped me gain back the $ 10 in my account because I didn’t know about the transferring thing. Thanks so much Michael! He also helped me open my second credit card today. I’m super happy! :) Anyways, this is the Chase bank I always go to now :) Definitely recommended! Hope you guys enjoyed my story! :D
Overall/​Long-​story short:
+ Customer service is great! You will be immediately greeted and helped by the staff. Friendly service!
+ Ceiling is quite exquisite. Very clean place too!
+ ATM’s are behind closed doors. you are safe :)
+ Ask for Michael Lam for your banking services. He’s a very nice guy! Tell him Mandy referred you :)
+ Walking distance from my house, very efficient.
+ Meter parking right next to it. Parking may be a pain sometimes by the meters, so try parking across the street if you can (Walgreens). There is also residential parking in the area.
HOPE YOU ENJOYED MY REVIEW! :)

ATM’s located securely behind closed doors — bonus points for this amenity. Staff here are friendly and customer service is efficient. It’s nice to have a Chase Branch here in the Ingleside area. A certain number of businesses operate on a cash only basis so having a bank branch nearby is a convenience for many consumers. Whether it’s cash for immediate usage, parking meters, washer and dryer at the laundromat or quick purchases at a nearby grocery store, Chase is here for you!
This is another one of the Chase Bank Branches located securely behind closed doors. At least for this part, Chase Bank customers can ensure safety when making those random late night trips to the ATM!
12/​15/​2014:
The staff members here are friendly and service is very good.
Two windows with tellers ready to help, the other three are the newer ATM where you can make deposits and withdraw cash by selecting which denominations you want.
I have always had positive experiences at Chase, most of the staff bankers and tellers are friendly.

New Branch just opened.