Chase Bank

Trying to open an account at this branch. There is no one in line yet there is no one that can help me. Branch Manager is MIA.

Truly disappointed with my experience at West Portal Chase Branch yesterday. IRENA, the personal banker (she is white, has an accent, short, had a ponytail, doesn’t wear make up, dirty blond hair), in particular, is little more than a low class, street peddler. Here’s what happened:
My sister and I were there to close our business account. My fiancé was there to get a new credit card. When we got there the teller was texting on her phone. LOL Okay, not a big deal.
We waited about 5 minutes. No problem. My sister and I had fun chatting. Then Irena comes out and asks us what we’re here for. She doesn’t smile or introduce herself. In her office, she doesn’t ask us to sit or move the chair behind her desk to us. My fiancé had to go get himself a seat while she goes straight to her seat and sits there. Okay, somebody didn’t learn manners in her home country.
Then after we’re seated, she turns to us and stares (I wish I recorded this), and doesn’t say a word. After an awkward 3 seconds, my sister and I just start offering up documents, cards, our ids, etc. Surely some of this would make Irena’s job more pleasurable for her!
So we finished up with closing the business account. She barely talked to us. Just a few snappy questions about our info. This took about 10 minutes.
My sister waits at the lobby while my fiancé opens the credit card. While we’re in the process, Irena starts getting antsy and keeps looking outside towards the lobby. She gives us a chart of the different credit card options and excuses herself to a blond woman with a little blond girl.
LOL My sister who was sitting outside saw the whole thing! She said Irena was a totally different person. The couple walked in and looked for Irena. They told Irena they didn’t want to wait. IRENA assures them with the gentlest attitude that she can service them and seats them in the «Private Client Services» room. BTW, there were another elderly white couple already waiting in the lobby with my sister. (I’m so sorry for you guys!)
She comes back and after a few minutes and we thought we were done. But an error pops up and we have to call customer service. :(As we’re on hold with the CS guy, Irena straight-​up leaves to go to the VIP clients. The CS guy comes back and needs banker verification. My fiancé actually had to get her in the VIP room to come back and finisher her job.
When my fiancé told her, she rushed out and asked loudly «is it approved?» in the rudest way, as if my fiancé were working for her. She comes back and is rude with the polite CS guy, too. After the verification, she leaves without a word again. The CS guy tells us we’re all set.
So we try to leave and Irena calls out from the VIP room that she has to photocopy my ID. So I go into the room and hand her my card. The white lady and her daughter are sitting there while I’m standing. I was never offered a seat.
At this point, I wouldn’t be surprised if Irena asked me to get the white customer coffee.
I retreat to the lobby and the older couple who were there first are still there and looking confused. My sister was visibly disgusted. My fiancé is laughing at the absurdity. And me? Here’s the thing, years ago, I was a teller at another Chase branch. So I’m embarrassed and irritated. I tell my confused companions: «THIS has never happened before». I get my card back and leave bewildered.
In the car, of course, we start discussing about our experience and decided it was unacceptable enough to deserve public shaming and filing a complaint. In retrospect, we should have complained right there and put Irena in her spot right away. But we’re nice people who are used to nice people. So this is new to us. Next time, though, I’m prepared.
I should make this point, this isn’t racism. The older couple are white too. (We’re asian.) This is classism. The moment she looked at us, she sized us up. She determined that we weren’t wealthy and she didn’t need to put on a decent human face for us.
— I could tell you, Irena, that that is foolish thinking. It’s a small world. You could hardly tell a person’s monetary worth by looking at how they dress anymore.
— Secondly, in terms of class, you can never be high class with that attitude.
— Thirdly, to the white woman with the daughter, you should be ashamed of yourself for knowingly cutting in line. You are just as low class.

Always been happy!

Disappointed in the use of polystyrene cups offered for customers

Wow.
A hold on a deposit made into my account was released. Not unusual, I know, but how that happened still impresses the heck out of me.
On Tuesday, a not-​insubstantial deposit was made on my behalf in a remote branch. Although the funds had cleared, the hold was released and then re-​instituted – and extended another 2 weeks!
I went to the Chase branch in West Portal on a dreary, rainy Friday to find out what was going on, and was greeted by Tyler, who asked me to follow him so that we could get to the bottom of the situation. As it turned out, it was a check from one of the banks that would not disclose over the phone whether funds had/​would clear, so that the hold could be immediately released.
What did Tyler do?
He walked with me to the other bank, explained the situation to the branch manager, and got a positive outcome for me. We then walked back to Chase… did I mention it was RAINING???
Tyler’s conduct renewed my faith in the good ol’ American «let’s solve this» attitude, which I began to think no longer existed among the more typical bureaucratically minded people who would simply shrug and say, «well, there’s nothing I can do about it.»
Antione, Tyler’s branch manager, also exemplified such a positive «let’s see what we can do» attitude!
All of this positivity completely changed my day, if not my entire outlook on taking the time to go to the West Portal Chase branch – the team there is simply a rare breed that deserves all the positive recognition it receives!

Just refinanced my home mortgage they were wonderful. The lady I dealt with Queyn was wonderful and was constantly on top if the whole process. Glad I went with Chase

So far one of the friendliest banking experiences I’ve had for a while. Although I only come here periodically to make deposits when I’m at SF State during school semesters, it’s quiet, clean, and most importantly houses a responsive team of tellers, clerks, and bankers. My banker here is Crystal Injo whom I recommend to students if they seek to open a student account with Chase via SF State. Her clear and simplified suggestions to help with opening a student checkings and savings account also led me to become interested in opening a bank credit card (I hardly ever like doing this since I am still a student living from check to check) with a small spending budget of which I am very grateful of. The credit card actually allowed me to spend on things I need and earn points in the process so that I may one day use them for other necessities. I plan on staying with Chase long-​term mainly for the friendly and always helpful customer service. Thanks again, Crystal, for all your help!

The new, younger tellers that have been hired are a breath of fresh air. Helpful, friendly and pleasant. Thank you kids!

This has got to be my favourite Chase branch in the area, which is pretty good considering the fact that there are upwards of about 56 branches scattered about the bay.
Why? I don’t care what everyone else says. The customer service here is SUPERB. Seeing the interactions between the tellers & bankers with the customers, myself included, is really impressive.
Most of my bank experiences involved long lines, cranky and impatient customers, and mundane, impersonal tellers who absolutely abhor their current employment… but not here. They’re either naturally amazing or went through some sort of stellar customer service training because they are extremely welcoming and attentive.
I mean come on, service with a smile and a joke of the day from the charming young lady at the teller counter? Can’t get any better than that.
All I know is that the staff great and very personable, which makes for a very efficiently flowing banking experience for everyone who walks through the door.
The branch is located on a main street in a safe neighborhood and offers metered street parking in addition to the small parking structure beneath the building. It is directly across the street from a Starbucks, which is a plus for busy bodies and «caffeinds» such as myself.
Keep up the great work!

A bank right across the street from Starbucks Coffee? This is so nice! The staff here are nice and friendly. Got checks and cash you need to deposit while strolling down West Portal? Then Chase is here for you!

The new design is ok, but the tellers are very nice. Parking is almost never a problem.

I dont like waiting in line… who does? But usually when tellers see that there is a longass line, and only 2 people open, they open more counters.
I came here today after work because it was the closest branch, but when I saw the other tellers chatting and laughing while we waited in line, i just LOST IT!!! Jri3o2ajrkaj and left quietly. Felt like they were laughing at us for waiting!

I was kind of sad to see Chase move in and paint over the big western mural above the teller windows… then again it was kind of outdated…

I guess I’m one of the more satisfied customers of this branch. The tellers are friendly and the waits are no worse than any other bank I do business with in the city. I’ve never found the security guards to be troublesome and I’m not sure why so many people seem to be giving this branch a negative rating.
And thank you Chase for painting over that horrific mural.

This use to be a great bank, but they hire outside people to do the ATM deposits and withdraws — one time I deposited all my roommates rents so I could pay the man and the entered the money then withdrew it a week later. I went in to see what the problem was and they were rude. I didn’t get my money for over a month. And had to fork over my roommate’s side of the rent. My roommate even banked there and showed them the withdraw from his account… what a bunch of xx@#‘s. I never go there anymore and don’t make any deposits through the ATM.

I had no problem getting in and out of here on a Monday night. Service was prompt, efficient and friendly. They didn’t suck!
They may have gone under and are now owned by Citibank but the service is still impeccable.

Friendly staff, although sometimes can be long lines. Avoid the first and second days of the month. Parking lot is a plus.

I’ve had it with WaMu. Contrary to their stupid commercials, nothing about this bank makes me go «whoo hoo.» Regardless of how long the lines are, there are only about two tellers to service everyone, plus, there’s this ugly Filipino security guard that snarls at me every time I walk inside (just at West Portal, but you never know elsewhere). And their «debit rewards» program is utterly atrocious; I buy $ 150 worth of clothes downtown with my debit card, and am rewarded… a whopping $ 0.03 (right, three cents) for my purchase. I have spent over $ 1000 with that card since I received it and, as of right now, have $ 1.98 back for my «rewards» program. Just terrible. I am in the process of changing banks right now.

Yeah, they’re friendly but there is always a wait. Sometimes an insanely long wait.

i lost my wallet here a couple months ago and i realized after i had already gotten off at powell station to get to work. my shift started in 20 minutes and i no way of getting back there to check on said lost wallet.
i called, and remained on the line for 15 minutes before getting anywhere near a clerk.
after i explained the situation and asked them to please check outside to see if they saw anything, they informed me that they were too busy to step outside and that i can call tomorrow.
seriously, what the hell?
i still wamu. just not here.