Chase Bank

Currently waiting in line again after already waiting through this line once for 20mins. One teller for a line 7ppl deep. Im here to deposit money to my sisters account. I vow never to bank with an institution that makes it this hard to make a simple deposit. He first time through i finally got to the front & then realized my sister transposed numbers in the acct number. Does the teller excuse me from waiting another half hour as soon as i call & get the right number? Nope. Its ok, i have time now to write this. Im gonna be pissed if i get a parking ticket. I put 30mins in my meter & NEVER imagined it would be longer than that to deposit a quick 80 bucks to my sisters account. Terrible customer service. Really
Just wanted to add that i had to get out of line a second time to add money to my meter. Then waited another 20, when i got to the front, the teller who i originally complained to about the LONG wait, turned her «next teller» sign around and left effectively refusing to help me. Well MONICA, you shouldn’t be in customer service if you cant handle an upset customer. I was upset, but not rude. Even after the 3 times i had to wait through the very long line. Dont worry, you wont see me again.

Management at this branch, please read this review. There are 9 people in line and one teller. I have been in line for 40 minutes and have had to go refill my parking meter once already. I understand you can’t just open a teller without the proper bills, etc but there were at least 2 – 3 bankers or managers in the back that I know could have assisted with many non-​cash teller items. I understand your management duties keep you busy but when you have customers literally waiting almost and hour for a transaction that is unacceptable. Talk to your bosses and get approved for a bigger staff payroll budget. You will absolutely lose customers due to this poor customer service. Telling us to do our transactions at the ATM, as a few of your representatives did, does not solve the problem. If we could complete our transactions at the ATM do you think we would be standing in line for an hour? Sending over a banker to the long line to «see how we are doing» also doesn’t solve the problem, it just makes us more upset that there is an additional employee not helping us with our transaction. You need to staff for your customer demand. This poor staffing has been going on for months at this branch.

There is definitely an abrasive transition going on with Chase & this branch is going to be challenging. Chase seems to be laying off or spreading out their tellers so there’re less tellers servicing clients who are not mobile or access the ATM’s and require a human being. I suspect this is their way of filtering out clients who require those human interactions. This is happening in some of the other branches as well but this one is more noticeable due to the amount of long time established clients from many former list of banks that were taken over by Chase. I’m sure the tellers & others are not happy seeing their clients unhappy but this is not them but they have to take orders from the top. They’re not hiring tellers but rather bankers & new accounts execs … And thanks for reminding us who bail the banks out.

This bank is so problematic. I walked in on a Monday afternoon. There were six people in line and two tellers. Then the manager decides to take a break, with the line growing to eight people for one teller. How is this okay? Terrible customer service. I do not and would not recommend this bank location at all. In the time you would spend waiting in this line, I could have opened an account at Bank of America and deposited all my money. I guess just keep that in mind?

I love Chase but by far the slowest branch ever. Most tellers don’t speak understandable English and take their sweet time chit chatting with each other.

Slowest banking service I have ever seen in my life.
I always saw manager with cup of coffee in his office
Coming here from long time but there service is super slow.

Terrible service. Slow workers. Saturday at 1pm, 11 people waiting in line only two teller working. Bankers walked by and ignore customers. Manager not in office and no one is in charge.

This branch sucks. I had a teller named «Sin» that wouldn’t give me her last name or business card. I used to bank with chase and was screwed over by them. I sat in the bank three times with bankers to resolve the problem years ago. They said it was fixed. It never was and hit my credit score for years. That was over five years ago and I closed my account. I still have an auto finance account from a car that’s almost paid off. Having that account lets me do things like get cashiers checks or money orders. When I pay my car payment, I also pay my child support. The lady said I couldn’t do it. Even though I do it every month for YEARS. when she finally figured out that I could do it, she was uppity and somewhat combative. I am an electrician and came in after work with my hands dirty from work. She treated me differently then other people that didn’t have the blue collar apparel on. She was rude, wouldn’t give me her last name or business card and shouldn’t be in a service position. The icing on the cake is that these cashiers checks were free for as long as I can remember. They still have the power to wave the fee. She is one of two robot tellers that charge me for this service and that was free before the banks took our money to get bailed out. This bank is an enemy of common people. «Sin» is a profiling classist Asian women who doesn’t like helping working people. I will never give this place my business and I am calling corporate office next. All these banks should take lessons on service and people skills from Santa Cruz credit union. I would bank there if I lived near them. They’re not gouges either.

This bank does racial profiling. My husband is a senior citizen Afro-​American. He went to cash our State tax return which was properly endorsed by both of us. The teller would not cash it for him eventhough he has been an active account holder for several years because I did not have my California ID on me. My husband upset had to go to the manager who apologized profusely and had the Teller cash the check for us. I had my work badge and my bank debit card but I forgot to bring my Calif ID. But I should not have even had to present anything! The Teller never even apologized.

This is the WORST branch I have ever been to. The woman with the thick accent (I’m not positive but I think she’s the assistant manager) has been nothing but rude to me. When I first started my job they payed me using a paycard (this was not by choice. Most companies are doing these now so that they are completely paperless) but anyway, if you’ve ever used a paycard you know they charge you for almost everything (checking your balance, using your pin, you can’t take out more than $ 300 at an ATM ever) While having the paycard I was coming to this branch to have them pull my paycheck from the card and put it in my chase account since it cut the fees down. Well one day the ASM decided this was an issue since my name was not on the paycard (however I did have the pin and all the account info) I gave her my ID which she didn’t believe was me which honestly if I was some crazy crime boss I think I would do better than just hitting the same chase on payday every few weeks. so she then rejected me from being able to deposit my money into my account. Even after doing it many times before (I had 3 months with this card and get paid bi weekly so she saw and helped me often) when I asked for my chase info, account and routing so I could sign up for my direct deposit she gave me a print out of my recent purchases. And now that I’m finally on direct deposit I received a check for my birthday and unfortunately had to go to this location and had to deal with her bad attitude again. I have had it with her snarky remarks, refusal to help, and even when I do get helped by one of the good ones she butts in and gives her bad attitude again. I hope chase takes this seriously and does something to get her on the same page with everyone else there, because this location really wouldn’t be that terrible if she was just nicer and more helpful to customers.

Chase here has no parking lot. happy to find meter space available. in and out in minutes. short line.
coffee thermo was empty. coffee drips not so tasty anyways.
friendly, smiling service.

I’ve been their customer for 3 years. Nice people. Always helpful. Feel myself much better than in other chase branches.

Dealt with the assistant manager at first, Svetlana. Tried to explain my situation to her, however before I could finish, she mumbled something about how she could not help me, and threw me to another worker. Horrible help and attitude, especially for an assistant manager. The person who ended up helping me however, Igor, was very helpful, and did everything he could to help solve my problem. He was kind, courteous and went the extra mile with me. I would definitely only come back to this branch to speak to him. Svetlana on the other hand, not sure what her problem is, but if you need help, don’t ask her for it.

Excellent Customer Service. Every teller i have had at this location is extremely kind, friendly and patient. More importantly they are knowledgeable and efficient with the services they provide. The manager deserves a promotion. I have been banking with WAMU/​Chase for years and I do not have a complaint about their customer service on the phone or at this location. I have had problems at others (Castro) which I will never go into again but this Geary location should be used as a training model for all branches.

Been a customer here forever, since it was WAMU. I love this bank. tellers are super nice, extremely professional. They remember me and truly provide personal service. It’s nice to bank where you don’t feel like you’re at McDonald’s and wonderful Chase maintains such a high level of service. Bonus — they are fluent in multiple languages including Russian and Chinese.

A bank located directly across the street from the post office? Nice! The staff here are nice and as usual, their goals are to keep the lines as short as possible. This is one goal every bank works hard for to achieve excellence in customer service satisfaction. There are two ATM’s available at this branch right outside!
There are 2 counters for customers to fill out the bank slips describing the financial transactions they need to take care of, 5 – 10 banker desks as well as teller windows. The bank wasn’t very busy when I came in here today so I was in and out in less than 10 minutes. Overall, a decent location for a JP Morgan Chase Branch. Chase has bank branch locations scattered in different areas throughout San Francisco. Finding Chase a nearby Chase branch on
from a computer or
from a mobile device on the go just can’t easier than this.
Parking:
— Street metered parking or
— Residential parking
Public Transportation:
— 38 Geary and
— 38L Geary Limited

«Excuse me Sir, but may I ask why you’re closing your account?»
«Because Chase jacked my credit card interest rate up to 24%!»
«Is that a problem?»
«Gee, do you think!!!
Here’s what I owe on the balance…
SAYONARA!»

This is a Chase now and I am really happy with them.
My checking account was hacked, and they replaced the money within 72 hours.
I posted a complaint about that company «Scent Wizard» not responding to to my cancellation or sending me the product I ordered, and they are on it.
Olga the bank manager is as nice a person as you’d ever want to meet. I hurt my back the other day and couldn’t stand in line, so she took care of my banking while i sat in her cubicle.
When they were Wamu I didn’t feel the level of customer service I feel now that they are Chase. No complaints from me!

NOBODY IS PERFECT!
NO ONE.
How can we live together in the small district in San Francisco with totally different people.
Living with totally different people is AMERICA.
The Bank is CHASE BANK now.
Used be a Wamu.
But I still see the same people working here.
The Bank is very interesting because you’ll see many old ass Chinese and Russians were getting help by a person who speak the language.
COOL!
I think this is very cool.
I think the Post office on Geary and 22^nd Avenue needs more Russian workers like this Bank because I have seen arguments between an old Chinese Post office clerk and a Big old Russian Guy. And the funny part was, it seemed like No one knows why the Russian Guy was up-​set because he was kept speaking Russian.
But, every time I see the old ass Chinese and Russians, they drive me crazy, always front of me, don’t mind the long line, asking something, … seems like they don’t know anything about «Bunking systems».
But the Bank clerks are always VERY patient to those old ass people.
I have my favorite workers here:
2 Chinese Guys
1 Chinese lady with long black hair
2 Russian Ladies
1 Russian young guy
and the door man, an old Asian, I think he is Filipino.
These people are SO dedicated, Nice and polite.
But there are 2 Chinese ladies.
1 drama queen.
2 bossy female version of Jabba The Hutt look like with medium long black hair.
I don’t know why but I have got help by those 2 ladies more often than my favorites.
I think God is punishing me in some reasons.
I didn’t do anything wrong!
I always say «FXXX me!» in my mind every time the lady is in my next window.
DUMB YOU GOD!
NOBODY IS PERFECT!
NO ONE.

This is the branch I frequent. It’s great. There is usually a guy at the door to open it for you and let you in. I’ve used their ATMs, the real life tellers and even opened a small biz account all in this place.
They may have problems with the financial sub-​prime lending, but I’m still rooting for them. They have always treated me well.