CeX

Easily the worst CEX I’ve been too (I’ve gone to the Berkeley and Market St locations a few times). The store is cramped and in a pretty shady area of the city (Mission I’m not shocked). I came in today at 5:00pm with a movie at the Alamo Draft house starting at 6:15pm so I had plenty of time… or so I thought. I found a good deal for Jurassic Park 3D world and a great deal for Monster University on Blu Ray. I stood in line and… waited a long time. There were literally five guys at this location. There are Four registers and only two of em were on the registers. Mind you there were about 7 guys in line just waiting! One guy was restocking DVD’s I literally wanted to tell him hey stop doing that and get this line out! I waited close to 15 minutes before someone apologized to me for standing in line forever and it took another 10 minutes to get to the register. The register was a whole nother journey. Out of nowhere another employee comes and interrupts one of the register guys to show him a video of a fight at the market St store and everyone behind the counter stops and looks. Uhh these guys need some 101 on customer service ASAP. Very unprofessional. Back to my guy. He asks if I have a membership with them which I reply I do. He then asks for my ID… weird can’t just ask for my phone number homie? He then goes and changes something on my profile AND NEVER EXPLAINS WHY THE HELL HE EVEN DID ANYTHING. He ten finds Jurassic World easily and then takes close to five minutes half ass looking for Monsters University. He comes back and says it’s missing I almost wanted to tell the dude let me back there and look because his skills were terrible. That’s when I just smell a ton of weed. The doors open and the smell of ganja is coming from outside and no one behind the counter does anything. I will not return to this location again and will instead just go to the Berkeley location. By the time I left is been at the store for close to an hour which is absolutely insane for what I got. Avoid at all costs!

good place to get used games, systems and electornics im a fan

The store is run by foot bunch of fucking retards, the line doesn’t move and it’s always out the door full of sketchy pieces of shit trying to sell stolen stuff. Don’t even think about setting foot in here unless you want to experience a blend of the DMV and prison.

Don’t come here to buy a cell phone. The prices aren’t much cheaper than the big name retail phone providers like Verizon, T-​Mobile, Sprint, AT&T, etc. The phones are used and in poor condition. They grade their phones A, B, C, etc, however you have many more options elsewhere. The worse part about this place… NO REFUND policy… biggest red flag at any store. I purchased a used smartphone at CEX at 10:10am. Walked down the street to Verizon to get it activated. Verizon offered a much better brand new phone for half the price. Came back to CEX to ask for a refund within 30 minutes of purchase. They would only offer in store credit. Never again!

Why did I buy a used product from a store that is impossible to contact without physically going in? BIG MISTAKE! They «check and text» all the products that they buy from other customers, but still every product I bought from them has broken within the last three months or less. I can’t call them to let them know so I have to take time out of my day to physically go in there. By the time three months pass the item I purchased has decreased in value so much that my store credit is practically worthless.

Bought some beats from the market st. But one of the ears blew out, so I went to the mission st. Store and the Deonte was more than helpful he found me the right pair that I needed we tried out a few and I left with a great pair of headphones. The other Associates were very friendly as well. Also bought seasons of breaking bad which worked great. Will shop here again. Thanks

I love this store. I can here and got some really great DVDs, video games and a Nintendo DS. I love this location because it has a lot of choices DVDs and videos games. This location is the best out of all the CEX location out of all the Bay Area locations.

Fast friendly & great service. The staff is totally helpful & so friendly. I love going in and having friendly conversations with the entire staff. Every time I go in I am helped super quick, I never had to wait in line. Great employees great service great store

Awesome staff, they were friendly and courteous when I came in to sell my PS3’s old hard drive and got me in and out within a quick time frame. A definite great place to buy and sell my unneeded electronics and media and find some great stuff at an excellent price for second hand products

I really can’t warn people enough to stay away from this place! The absolute pit of all pawn shops.
of course, like many I was excited when they moved into the neighborhood. I’m a DIY kind of person and thought WOW this will be great. I can get used hard drives and RAM for computers I repair now! And cheaper video games… I mean I thought this place would be like heaven (called my gamer friends to tell them about it too).
That was until I actually BOUGHT something there. I got a used 1TB 2.5″ hard drive for $ 65. Good price yeah? I was excited.
Take it home and it is a dud. Won’t format, obviously wasn’t tested very well. I take it back to the store I bought it from on the Market 6^th location. «No problem, here lets take a look at it…» they run diagnostics but don’t try to format it. They swear it should work but if not, bring it back. I told him I live closer to the MIssion location and ask if I could bring it back there.
The manager writes me a note on the back of my receipt saying «OK for return» and signs his name. He tells me to show them that and it will be fine.
So I bring the hard drive back to the Mission location. The place is playing VERY loud dub step music so I can barely hear the clerk. I tell them about the hard drive and that I don’t need the money back, just a replacement. They only have one in the enclosure for $ 85.
«could you just take the 1TB out of the enclosure and swap it with the one I have?»
‘No we can’t do that”
«can you call me when you get another 1 TB hard drive in?»
‘No, we don’t do that’
«can you email me then?»
‘No we don’t do email. You just have to come back to the store.’
«Okay, just the money back will be fine then…» The supervisor in charge, MIGUEL F. then spends the next 30min on the phone with the Market street store. While I’m waiting someone returns a PS4 they bought there because CEX didn’t include all the cables in the box. They tell him to buy the cables off ebay.
Then to my amazement, the supervisor accuses me of forging the note on the back of the receipt! He said it was against policy to do that and no one admitted at the other store to writing the note, which of course means someone was lying to save their tail. I was speechless. Are you serious? I calmly ask for his name or the number for his supervisor
«I don’t have to give that to you.» he says.
Real professional. After 10 more minutes of debating with him I point out WHO CARES about the note. I bought a dead hard drive and I have my receipt and it hasn’t been 30 days. After talking to his supervisor on the phone who finally gives the OK, I get my STORE CREDIT after nearly an hours wait and all this stress and headache.
Oh and when I came back to buy some DVDs with it (I figure they can’t mess that up) I inspected them and found a box set was completely scratched to where it would be unplayable. I pointed it out to the clerk so she could take it off the shelves. She looked at me like I was crazy for asked her not to sell unplayable broken goods.
MORAL OF THE STORY: if prices are too good to be true there is probably a reason. Don’t go here unless you want a) missing items from you box b) damaged products and c) the worst return process in history

These stores have fairly good bargains but tend to display digital cameras, with no lens covers, in direct sunlight.

Great prices and service! I went in to get a game and was so impressed with the prices that I got two. The people at the counter were happy to talk about the games with me and actually made some good recommendations for my next round of gaming. I’m considering upgrading my phone with these guys too, excellent selection and I don’t have to worry about extending a contract or whatever. I’ll be back!

THIS PLACE SELLS STOLEN GOODS.
I bought a kindle here. It then had an issue, so I brought it back for their ‘warrantee’, which of course they did not honor.
I then contacted Amazon and the device had been listed as stolen.
DO NOT BUY FROM HERE. THEY SELL STOLEN GOODS.

Don’t bother. HORRIBLE customer service, and the used game prices aren’t great to begin with.
Bought two games, the first one didn’t even have the disc in the box. Came back for the disc, got home and found the second game was unreadable. Went to the store for the third time in one day and they still wouldn’t let me return, just gave me a different disc and said if THAT failed the best they could offer was store credit.
Incompetent, standoffish staff and overpriced games– definitely not worth your time.

Deserves more credit than it gets.
Sometimes their customer service can be standoffish, but sometimes it can be great (this is me from the point of view of a video game buyer). I’ve come here many times, and they’ve always had something special for me to buy and enjoy. All of the games have worked, and they always have something new in stock. MUCH better than the lowsy Gamestop down the street.

I’ve purchased a few things from here including a near mint condition Iphone and a nice pair of headphones for way cheaper than the new price. Both have ran smoothly but they provide a warranty in case they break. Selling is pretty fair as well, you can get cash or a bit more in store credit. You could complain that it sometimes takes people a while to do things but that’s usually since they’re always swamped.

Needed a phone since mine broke. Went in and every phone I wanted was blocked. I needed a phone right away so I was told I could buy a temporary phone while they ordered what I wanted. They would then give me a courtesy credit on the old and I would pay the difference on the new.
2 weeks later I had not heard from them. Went into the store (which is a schlep for me) and they were rude. No replacement phone yet. I asked if they could have called me to let me know this since there was no contact information for them. «We don’t do that». «We will call when the replacement comes in».
Went in 2 weeks later when I had no news. At this point I was past the time of returning the other phone which is a dud and keeps crashing. Same rudeness. No information.
It is now 2 months later. Still nothing.
Customer service is awful. There are no telephone numbers or even an email address to reach them at. They do not follow up. The kids working there are rude as all hell. What a waste of time and $ 120!

Horrible customer service for the most part. I came in today, wanting to exchange my VITA that I bought at another CEX location, and there was so much attitude in doing a return. I wouldn’t have return it, if the other clerk (also with attitude) at the Market St. location would of just let me look at it (there were 3 deep scratches on the screen). Back to mission st location, It was only 2 pm, and the supervisor rubs his forehead and says «Why does he want to return it?» and «I’m so tired of doing returns, everyone is returning merchandise, ughmmmmm ok, we’ll return it today.» Ok… Also, would it kill the people working there to just crack a smile, and show some courtesy to its customers?
At that moment, some guy behind me, gets into a fight with the clerks. To confirm my «these people are horrible» claim, he was saying the same thing I am, but with F bombs. lol. The clerks also escalated the fight by provoking him. BAD IDEA. In the first place, it’s not your store, you don’t own it, so don’t be insulted that he’s calling your store names. In the second place, if the clerks there had enough sense to treat its customers with kindness and respect, the whole fight would of never happened, and just in general, your supposed to keep a level of professionalism. If your that guy who let them have it, THANK YOU! lol Other stores deserve your business!
Finally, I want to give credit where credit is due. The latina girl who works there is very nice! Very helpful, and not just with me, but with other customers. This was the only person who was really cool with me during my whole CEX encounter.
To everyone, I just recommend CEX as a place to compare it’s prices with other stores. Sometimes they have good deals, BUT I will never sell anything back to them for store credit. You may also have to wait a while for the people working there to ring you up. They take a long time testing merchandise, that people sell to them.

Whenever I sell something that needs to be tested it always takes longer than the time they tell you. But last time was the worst as it seemed that the staff was gonna have a big drinking party that night and all you hear them talk about is getting wasted. Instead of taking care of the customers in line they talked about how to close the store early so everyone could go out and party. The girls who work there seem to know nothing and likely only got the job because of the virgin male staff the works there.
I know it’s just a used electronics store but a least when you have a customer don’t keep going on how you can’t wait to drink and party cause no one cares about hearing you wanna get loose at the party.
Also east bay employee as customers we don’t care that you only have 2 hours to get wasted cause Bart stops running.

Like Paulina B. I need a new phone immediately, but wasn’t ready to buy a new phone. iPhone 5, anyone? The rumor in the mill is that it’ll be out by October!
Anyway, the best part about CeX is that the store has a personal insurance policy on your used phone for a year. So if any software crashes, you can bring it back for a full refund. Just hold on to the recipe! The insurance policy doesn’t cover accidental damages though.
Some of the workers here really know what they’re talking about. Others needed to look up more information via Google. Not as helpful as an actual cellphone store, but the customer service is pretty good!
Come here to sell and buy used electronics!