Caspian Limousine Service

Would do 0 stars if I could. Horrible company do not use them!!! I bought a living social deal and never answered their phone for me to use my deal. Once they finally answered they told me the owner had passed away but would still make sure I could use my deal and when I tried calling again NO ANSWER! DO NOT DO BUSINESS WITH THIS COMPANY!!! Hopefully I get my money back from living social!

Giving even one star feels like too much. This was a terrible company to deal with. Before i purchased the groupon for the 8 hour ride I called them and was assured that the groupon would work for the entire purchase. Two days later I get an email stating that I owe $ 300 more dollars. When I called to ask what a $ 100 service charge was for I was told that «I use groupon because I’m cheap as fuck» and was then hung up on! I would strongly urge everyone to not use s company and not to fall for the same groupon scam.

STAY AWAY, DO NOT BUY ANY GROUPON/​LIVINGSOCIAL DEALS!!!
This is the worst «deal» anyone can get. 20% tip and a 10% service fee on the «retail price» of $ 1000, so we paid an extra $ 300 before we even left.
We head out to Napa, he takes the long way. We get there and are pressed for time so we don’t go over. We left our last winery at 4:25 enough time to get back to San Francisco. What does he do? Take the long way where there’s traffic and it’s a one way street. I looked at the maps and he could easily made it back to the city in and hour. This place is a joke and it’s sad that they keep ripping people off.
by the end of the day we could have spent the entire weekend at Napa and would have spent less.

If I could give ZERO stars, that would have been my option. I cannot believe the nerve of this company!
I booked Caspian three months ago for a bachelorette party to get a party bus to fit 18 passengers. Sweet– I found this company for 975 $ GRAND total. Super happy– THEN I got a phone call three weeks before the event, which is Saturday May16th, 2015.
«Sorry maam but we have sold the party bus we booked for your event, we no longer have a party bus available.» YOU HAVE GOT TO BE KIDDING ME. Not only is it prom season, but graduation as well! Where the hell am I going to find another limo car service large enough for 18 women? So he offers up an Escalade Limo that would comfortably fit all of us, and he will discount me for the inconvenience, GRAND total $ 900 including tax, tip, and travel.
Okay– at this point, I have to say yes, because I don’t want my group of girls to be let down. I mean, it is my first bachelorette party I am going to be throwing, and I wanted everything to be perfect.
Today is May 15,2015– ONE day before the party is to take place… I get a phone call from MARK, the owner of the company. «We are sorry but you have been misinformed, the contract is incorrect and you owe 3 more hours of payments due to travel charges.» ME: «You have got to be kidding me, this will be the SECOND time you have breached my contract, and I do not have any extra $ 400 to give to you by TOMORROW.»
Mark: «Well looks like you won’t be needing our services then. My men misinformed you and that is all I can say.» «You can hang up on me or be mad if you want, I need to pay my men.»
Needless to say, I called my bank and put a block against these people, and will NOT be using them for my event tomorrow. I emailed them to let them know I will sue if my card or information gets charged.
DO NOT USE THIS LIMO COMPANY.
I instantly hang up and called the original guy I have been talking with left him a voicemail, then immediately started searching for another company and found an AMAZING company– Five Star Limos out of Vacaville. Sean was a SAINT! He listened to my stressed out self and told me how sorry he was that this company was putting me through this, and that he could get a BRAND new party bus sent to my location by the time I needed it. It will be in use during the day, but the driver will get to us as fast as he can. Seriously? AMAZING! Please read this review and call Five Star if you need a limo!!!

Everything you need to know about life, you’ll learn from using Caspian Limousine Service.
1. Time is money.
Driver circled around, what I believed to be, a rural farm. He did this for about 20 minutes until we realized he had no idea what he was doing. One of my group members had to use her phone to offer directions. As a result, we were late to our first winery. Is this a big deal? In the grand scheme of things, definitely not. But as you will later read, it had a domino effect on the rest of the day.
2. If a deal is too good to be true, it’s probably gonna punch you in the face later down the line.
My fellow Unilocaler, brody, and wine enthusiast Kim D. purchased what seemed like an awesome deal from Living Social. A tour of Napa for a very low price. Sweet right? Yeah, no. They tacked on hidden taxes and mandatory gratuity like we were farmers living in a socialist country. But ok — drivers need to be tipped and taxes keep the public libraries and schools open. Fair enough.
3. If a business adds on hidden fees, expect to be laughed at when you attempt to dispute said fee.
When the final bill came, the dudes at Caspian tacked on a «late» fee for our trip ending «30 minutes late». Not sure how it’s our fault. The driver was circling George Orwell’s farm for a solid 20 minutes. It stands that penalizing us for the driver’s error is poor business etiquette. What’s worse is they laughed at our attempts to dispute the charge. Thankfully, AMEX had our backs and waived off the blatantly offensive fee.
I believe as Unilocalers, we hold some power and responsibility. Small businesses thrive on good word of mouth. It’s in this belief that I try to steer myself away from giving one-​star reviews to any business. But I also believe that when businesses conduct themselves unethically, prospective customers need to know. Sorry, Caspian, but you just earned my one and (hopefully) only poor review.

STOP!!! STAY AWAY, DO NOT BUY ANY GROUPON/​LIVINGSOCIAL DEALS!!!
Hidden charges, false advertisement, and unprofessional to nonexistent customer service (by Florence). We were promised a «luxury limo»; however, the limo came to us tattered and dirty. The speakers were of poor quality and the air conditioning barely worked. Our driver was not able to locate our first winery, which led us off track for around 20 minutes. We arrived home 30 minutes past our expected time (5 hr allowance) and the limo company proceeded to charge us for the full hour overage even after our limo driver promised us that this would not happen since he got us lost. We explained our situation through e-​mail and the responses from the company were rude, condescending, and unproductive. Please stay far away from this company. They conduct their business poorly and nobody else should have to deal with this nightmare.

DO NOT BUY THIS FROM LIVINGSOCIAL. THEY ARE SCAMMERS!!! Our limo driver was lost for 30 minutes going to a wine tasting of our destination. The driver told us that he would give us that extra 30 minutes no charge. Of course we believed him, but as soon as we got back, they charged us for the whole extra hour and said we went over the limit. Even though we complained, nothing was done. Absolutely horrible costumer service. They charged us 215 $ extra and we were even nice enough to pay half the over charges even though the 30 minutes was the limo driver’s fault. Oh and the limo was a piece of ****. It had bits of the seating cushion torn off. I even wonder if their wine glasses are even clean. This limo service is worse than when your power is out while watching the most epic scene in breaking bad for 24 hours. 24 FREAKING HOURS!!!

DO NOT BUY THIS GROUPON OR LIVING SOCIAL DEAL!
I’m angry I even have to give this place ONE star on Unilocal!I’m surprised they are still in business after all of these horrendous Unilocal reviews. If you’re reading this, do NOT give them any more business!
I purchased this Living Social deal for $ 265 (5-​hr Limo Tour). Yes, we agreed with the additional hidden tax/​gratuity of $ 225 since we believed the other limo places did this as well. However, they charged me an extra $ 215 because our «drop off time was 30 minutes late.» First of all… our driver got lost for 20 minutes getting to the first winery (we had to end up helping him), so he promised us this extra time. He even said we were good on time at the end and confirmed he would not be charging us overtime. I contacted the rude Florence about this $ 439 charge on my cc, and she said this charge was «true and valid for one hour of overtime.» I went on and on telling her her driver got lost and promised us extra time, but she refused to give me the refund. I even tried to negotiate for HALF of the price (since we didnt even «use» the full hour)…still nothing. Absolute TERRIBLE customer service!
I ended up having to dispute the charge on my AMEX card. It even makes me angry that AMEX will probably end up eating the cost and not them! I hope Groupon & Living Social take them off too because they can too get a bad name for this insane company.

If you are here for groupon or living social STOP DON’T BUY THE DEAL! I did the same and setup a Sunday wine tasting for 1 yes ONLY 1 winery, which was a 1 hour 5 min drive from pier 41. Our driver was 15 mins late, had chocolate all over his face and got it on the paperwork he had me sign. He didn’t have his shirt tucked in our a tie on, no under shirt, so essentially he looked like he found clothes on the street and threw them on. He really looked like he was in a continuing battle with meth, I’m sorry to sound judgmental but I work at sf general and I know it when I see it. He had a heavy foot for the gas and the brake so our guests (8 people) were constantly sliding around. The limo was DISGUSTING! There were cups with lip stick on them, cups with coke in them still, dirty napkins, clearly no one cares about the limos appearance! Somehow we almost missed our return time, as we were driving in circles around downtown sf, and then into oncoming traffic for one turn which required a slam of the brakes. When we were dropped off at Ghiradeli Square he opened our door and began to put a tie on and tuck his shirt in, apparently we weren’t worth that, a polo tucked in would have worked for us, but his appearance was disgusting. He stood at the door seemingly preparing to wet his paw with a tip, SORRY the tip is included $ 120, a hidden cost you don’t see until you buy the deal, so you aren’t getting any additional $$. Its my opinion if you work in this industry (I drive part time for Lyft) and you want tips be friendly and professional! Florence, the woman who coordinates the drivers and payment, called me at the end of the day to make sure she had the right CC #, I started to tell her all this and she cut me off saying «ew!» She never let me get past the filthy cups, saying «we do not do business like that», but you charged my card the FULL amount, you did not make any reductions to try and fix it, you just charged me and hung up! That is not how I do business, I am getting married next year and obviously need a limo, def NOT using caspian. These positive reviews and pictures are clearly company people trying to keep this place afloat, but their efforts are never going to be enough with trashy drivers and limos. Please please if you are reading this do not use their company. Check Unilocal and with friends to see if there is a better place.

Unprofessional, hidden fees, poor service.
If you’re considering the Groupon deal for this limo service, reconsider. You’ll end up paying nearly full price.
My friends bought a Groupon for Caspian Limousine Service for $ 500, 8hr, up to 8 people, with 2 bottles of champagne.
Before the driver would depart from our pickup location, he demanded a 20% tip and a 10% service fee on the «retail price» of $ 1000, so we paid an extra $ 300 before we even left.
During our trip, the driver was friendly enough. However, on the way back to the city, we asked him — very politely — if he wouldn’t mind dropping us off at the nearest BART station — since we already paid $ 100+ more than we were planning, we didn’t want to pay an extra $ 200 for an extra hour on the road. He dropped us off on the off-​ramp of the highway. Before we realized exactly where we were, he sped off, no goodbye, no words.

Was told I would be taken to the airport and back from Peir 39 in San Francisco and after asking for a receipt was told that there was a 20% convenience charge for gratuity! 20% of $ 140= $ 195??? Scammed me! Calling my bank once this processes! I am infuriated! The limo driver needs to hope that we don’t see him on our next visit! I only approved the $ 140!

SCAM!!! STAY AWAY!!!
This company practices:
— Misleading advertising and hidden charges (Don’t trust Groupon deals or anything like that, there are hidden charges!)
— Price manipulation (company will change a price on you right before the departure)
— Awful customer service and old, worn out vehicles (representatives are rude and disrespectful, you won’t get any issues solved)
— They endanger lives of the customers (after expressing to the driver that we won’t pay extra $ 200 for staying 2hr in traffic, our party was kicked out of the car in the middle of highway)
Unless you are crazy, DON’T GIVE THEM YOUR CREDIT CARD NUMBER!
If you did, CALL YOUR BANK IMMEDIATELY TO BLOCK CHARGES!

Mark is the most professional and accommodating driver I have ever had the pleasure of riding with. He truly goes above and beyond for the customers. We had multiple stops and a lot of people, and we had a rowdy group. We got everywhere we needed to be in time despite leaving late because people in our group were late and there was terrible rain. I have had bad limo experiences with another company based in Hayward, and I finally found a reliable limo company with Caspian. I know this sounds cliché, but it really was the most awesome limo experience ever. Did I mention I booked this last minute for a company Christmas party? Yes I really lucked out with Caspian

Somehow, they got Unilocal to remove this review. This is a legitimate claim and a few people actually contacted me with the same issue. We also all filed with the Better Business bureau.

I would never use this company again or recommend it to anyone. The owner and his sidekick Florence are extremely rude and do not follow through with their word. They shortened our wine tour length, hung up on me, screamed at me, and charged us $ 550 for 3.5 hours. We hardly had time to visit 2 wineries and were rushed. We were also promised 2 bottles of champagne in the limo but it only came with 1 (and it was cheap Cook’s). If you’re looking for a limo company in Napa or SF steer clear of this one. There are many others to choose from.

I didn’t even have the chance to use this service because I called re: the 8 hr groupon for $ 500 and was told if I buy it from groupon I would have to pay $ 350 in tax and gratuity! But if I buy direct they would give it to me for $ 650. Totally laughable! Either taxes went up 500% or they require a 60% tip.

Watch out if you buy any package deal of this company!
I purchased the deal by Living Social for Napa stretch Limo trip from SF.
It was $ 374.- charged at the time of purchase.
Then, another charge for $ 225.- on the day of service.
That was included tip of $ 150 for the driver.
At the end of the day, driver said he needs to charge my credit card for the over time portion. I gave him cash for overtime, and also my careless mistake, more tip to the driver for the day –that I did not realized $ 150 was already charged at the time.
Of cause, the driver never mentioned me about the $ 150.
When I contacted the office, They said that email they sent clearly explained the process in advance.
So, they said that it is my fault that I did nor check the detail of their charges.
Ok, I got the point, and learned my lesson.
But overall review, I will tell you that I will never use this company again.
It was not really a good deal at all.
I do not recommend to consider this company for your next trip.

AVOID CASPIAN LIMO!!! We bought a Groupon for Caspian and it was sincerely the biggest mistake from the get-​go. From the moment «Sergio» picked us up to him dropping us off, we had issues. Sergio got us LOST at EVERY SINGLE winery. He even dropped us off and the wrong winery so our group had to direct him ourselves. We also accidentally left a couple items in the limo and will never receive it back because the lady who deals with customer service is a piece of work herself. To top it off, Sergio was a CREEP who looked stoned and freaked out all the women in our group. One of my friends asked if we could have an extra hour because he got us lost so many times and he replied that he would with a «special favor». GROSS!!!
If you’re going to call yourselves a limo SERVICE, then learn how to be one, Caspian. Actually do us all a favor and stop calling yourselves a business and find a new job.
Such. A. Joke.

Hi Shai,
I’m sorry to hear of the bad experience you had here, Please do know we do our best to ensure these type of things do not happen. I have addressed the necessary measures and do wish you will give us another chance and check out our improvements. What can we do to help you resolve this issue?
Shai L.
1. Answer your messages, phone, or hire someone who can.
2. When someone is calling to confirm the pickup time do not ask if they gave you their credit card already. Just confirm the appointment.
3. The living social voucher for 375 includes just the limo drive, specify in the add that no vineyard admission or planning is included.
4. The living social voucher is 375 + taxes… fine can’t be too much more money, and we understand you have to pay uncle Sam too. But its not just that its 375+taxes and fees. Our taxes and «fees» came to 400+ dollars. NOT as advertised. Include the fees in the original price or cut your spending somewhere else.
5. Check out your competition, other limo companies with go from Napa to SF with champagne for cheaper and they actually have customer service.
Thanks for the follow up Florence…6 months later.

I had an amazing 6-​hour trip to the Wine Country with my mom and our best friends… Caspian truly made her birthday the most special occasion (and made it super easy for me to plan). :)
Highlights:
**Not one, but TWO bottles of champagne when they picked us up at our doorstep
**Great driver, very friendly, professional and nice, but not intrusive
**Caspian helped me pick 3 great wineries to visit, since I didn’t know much about wine-​tasting. That took all the planning off my hands!
**They even let us stop for a scenic picnic lunch in the countryside — It just doesn’t get better
**FINALLY: I had bought the 6-​hour tour from a living social coupon, and then stupidly forgot to book the trip before it expired. Living Social told me I was at the mercy of the company, and that Caspian technically didn’t have to honor my expired coupon. Guess what? I called Caspian, and they didn’t think twice about honoring my coupon — that’s amazing! I dodged a bullet and had a great experience.
Conclusion: If you’re looking for a great trip to the wine country or a night out in SF with your friends, Caspian is the best and friendliest limo service to work with.