Casa Hookah

I’m glad you’re dead Casa Hookah!!!

Where do I begin… The Pandora/​You Tube DJ? The awkward belly dancing? The disregard for customer service? A man peeing in the sink? The scary boss who stared you down if you were paying with a credit card? What in the hell goes on here!!!
This was by far the worst hookah experience I’ve ever had.
I believe they are finally shut down. I wish the owners best of luck doing something they are better at.

NO NO NO NO.
Not service oriented what-​so-​ever. the girl (who I suppose were seriously drunk) can’t service a hookah to save her life.
also, food. not good. the kabob was oh so chewy and the hummus was watery. there are different nice and chill hookah spots in the city to be stuck with this one.

This is my first Unilocal review.
I kid you not when I say this place is the most offensive thing I have ever experienced in food. Whatever was delivered — the «falafel sandwich» — could not even be classified as food. It was beyond inedible. Fowl. I have had some pretty bad delivery in my time, but this was just painful. I’m fairly certain Casa Hookah is some sort of delivery scam.
Total fail not checking Unilocal before reviewing. Amateur Move for sure. I’m so sorry for anyone else who makes this fatal mistake.

In regard to delivery:
I was expecting Cosco quality late-​night food so I was surprised to be disappointed. However, they took 2 hours to deliver the food and it came freezing cold. I had to wonder if the delivery guy was enjoying a not-​so-​quicky from his SO on my dime.

Review of delivery from Casa Hookah
Easy to order via
Delivery — The order was placed at 7:30 PM. The estimated delivery time was 8:38 PM. The order was delivered at 8:43 PM. Even though it was only 5 minutes past the estimated delivery time, 1 hour and 13 minutes is quite a long time for delivery. There is a $ 2 delivery charge. The delivery person was professional and polite.
Order Minimum — Very low ($ 10)
Chicken Tagine — The chicken had a strong overpowering taste of lemon. It was tender, I could eat it but did not really enjoy it. The potatoes were overcooked. They had no seasoning. They were probably the most bland potatoes I’ve ever eaten. Thy are the kind of potatoes your Aunt Gladys cooks and thinks are so good but you salt to death and just try to choke them down with a smile.
Shawarma Sandwich Chicken — This was more of a burrito than anything else. I had expected something with a Mediterranean style bread but it was more of a Mexican style tortilla. Like my other dish, it had a very strong lemon-​like flavor that permeated everything. There were too many onions. I could not complete it.
Sprite — It was delivered at room temperature. I am not sure what restaurants are thinking when they send you a warm drink.
Fries — They were soggy and relatively cold. I did eat most of them though.
Packing — For the most part, the food was packed well. Some of the grease had leaked out of the main dish. This did cause a bit of a mess. But nothing that couldn’t be worked around.
Prices — For the quality of the food, the prices are high.
Shawarma Sandwich $ 8.50
French Fries $ 3.00
Can of Soda $ 1.25
Chicken Tagine $ 12.95
Subtotal $ 25.70
Tax $ 2.18
Delivery Fee $ 2.00
Total $ 29.88
Overall, they took a long time to deliver. The food was not very good. And, for what they offer, the prices are not very good. I will not order from them again.

I don’t treat people I despise with the disregard and disrespect that Casa Hookah treats its unfortunate paying customers.
It’s just atrocious.
WIth terrible service, horrible food, a complete disregard for customers, a lack of pride and professionalism this place has to be a front. Honestly, there’s simple no other way that a business can afford to stay open consistently being this terrible.
Judging from the photos, I’m guessing its human trafficking.

Behold, the worst food I have eaten in so long that I don’t even remember the last time I ate food this bad.
I wish Unilocal had 64 pt bold IMPACT font:
DO NOT EAT HERE!
My gf and I ordered the food from grub hub, it was supposed to take 20 – 30 minutes, but instead it took over an hour and a half.
Total amateur move… we ended up checking the Unilocal review after we had ordered. 2 stars. I’m shocked. How did it go above 1 star???
The food got here cold, the order was wrong, and entire pizza missing and we got some else’s fries (cold and limp) and dried pita bread.
Even though we got our money back from grub hub, it still didn’t add the «oh its free so its not so bad”-ness to the meal.
I was famished, so I ate my shwarma. So it definitely wasn’t in-​edible, but I have yet to look at myself in the mirror after eating it. I am so ashamed.
Also, it wasn’t quite a shwarma… its was a burrito with shwaram fillings. Absolutely horrible.
I don’t know when I’ll be able to look at myself in the mirror. As my girlfriend said, this place can’t be an actual restaurant, it has to be a front. It was so bad, there is no way a place can survive that long on this kind of service or food.
I think I should avoid that mirror tomorrow too.

Oh Unilocal,you never lie. I wanted to like this place, I really did. It’s right up the street from me, but sadly, I’ll never be coming back here again.
My biggest issue with this place was the customer service. I came in at 1am and was greeted at the door by their new bouncer (for a hookah lounge, really?). It’s $ 10 at the door, which covers the hookah charge for the night. So $ 30 for one hookah for 3 people, where usually it’s around $ 18 bucks. We were seated in the back booth which had ugly decorations, old grandma-​like curtains, a torn up cushion, and some uncomfortable benches. The graffiti on the wall was great too.
So we order our hookah and some food and waited about 10 minutes for the waitress to bring it. We kept trying to smoke it but the hookah would not hit and there was way too much water in it, so we asked for a new one. We waited 30 minutes for the new hookah to come, and our food still wasn’t ready. Mind you, there were about 5 – 8 other customers so it’s not like the waitress was swamped. No wonder this place is always dead.
I asked her a couple times while we waited and she kept saying «5 more minutes.» By 1:40am, still no food and no new hookah, I was ready to ask for my money back. She said the food was ready and also got us a new hookah. $ 30 to smoke for 20 minutes… great. She had the nerve to tell us they were closing in 5 minutes too. I’ve worked as a waitress and I’d never rush customers if they were as upset as we were. At least give us some time to finish eating!
Awful, awful experience here. We left without finishing our food, or our hookah, but I was just happy to leave. Oh yeah and the music was awful too. Switch it ALL up Casa Hookah, and maybe us locals will start coming by more often.

I never will go back there again because this place sucks
*bad customer service
*bad food
*bad hookah
*bad songs
enough said…

Met some friends here at around 1:45am, as soon as I sat down the lady came and took my $ 10 for the «unlimited» hookah. The menu says they are open until 3am, as does Unilocal… nope! they closed at 2am, so 15 minutes of some lame hookah for $ 10… quite a rip off.
avoid!

Eh. i’m indifferent about this place. The two stars are for the philly cheesesteak
My friends and i decided to go to CASA hookah lounge after our other friend kept raving about their philly cheesesteak. so on a lonely saturday night we decided to head out there around midnight and enter the world of hookah lounges. as we were driving by, the place looked empty and we were scared it was closed. But once we were outside we heard PLENTY of people inside and thought «oh yes! this place is happening». oh boy were we wrong. There was only 2 other parties there besides us. The server decides to seat us across this huge group of 30 rowdy guys who were drunk off of drinking sprite and coke :(
We immediately ordered 3 beers to prepare from the trauma of this rowdy bunch. At first we wanted to get some stella and blue moon but the menu didn’t have either. so we ordered fat tires but the servers told us they dont have that. they only have stell and blue moon on tap. WTF. then why isn’t it on the menu.
The cheesesteaks came out pretty fast and was seriously the BOMB! the hookah however was lacking. We ordered the ‘exotic peach’ but it didnt really have the flavor. At first it was kinda hard for the hookah to lit because they gave us these tiny half pieces of charcoal. but ehh. but then we were pretty weirded out by the other group to notice. Oh and did i mention the server was completely DRUNK off her mind and looked like she was going to throw up on my friend?
ehh. i’ll probably skip this place next time.

I will NEVER go here again. The last time I ordered from Casa Hookah they took well over an hour to deliver our food. Not only that, but a couple days after our order we were charged the same amount again! So 2 charges for $ 27. When I called to clear everything up, I spoke with the owner who was a complete asshole. He first tried to deny that we were charged 2 times, and then tried to say he had no record of us ordering in the first place. When he finally agreed to refund the second charge (2 days later) I asked for a receipt to confirm — to be honest, we didn’t need the receipt but since he was being such a dick about the whole thing I wanted proof. This guy literally crumpled up the receipt, put it in an envelope, and scribbled my name on it (it wasn’t legible the first time, so it was sent back to him once — surprised he threw it back in the mail).
This was NOT the first time we’ve had a bad experience at this place. I’ve even spoke to friends that had bad experiences there — things like charging extra for sitting in a booth, or being charged extra because there were dancers in the restaurant — WTF? Those charges HAVE to be announced ahead of time. You better believe that if I were charged extra for that, I would blow up!
The last I spoke to the owner of Casa Hookah, I told him that customer service goes a long way and that it’s unfortunate that he had to lose customers because of a lack thereof. I told him that I’d be sharing my experience on Unilocal,and with my friends. He said «go ahead,» so here I am.
I personally will never come back here. The food is nothing special, and it’s way overpriced (delivery also takes forever). There are better options in the city and I’d rather support a business that gives a shit about its customers.

Saturday night, about 10 people in the entire place. We enter, sit down in front of the bar, wait ten minutes with no one asking us a thing, find someone, ask them for a menu, wait another ten minutes. Hostess has gone off to smoke hookah with a table in the back. On her way back to get (herself?) a drink, we ask her to take our order, she says ‘one sec’ and disappears. Five minutes later she comes by and says, ‘one sec’ and disappears again. One minute later I check Unilocal and realize this place has a 2.5 star rating for a reason (UNHEARD OF in San Francisco, where even a mcdonalds would merit 3.5 stars) and bail. Never going back here.
Go to KanZeman.

This place pretty much sucks. came in here with a few other people. there was originally one hookah, we asked to add another line but they wouldn’t do it and insisted on us getting another one because of that. so we ended up getting another one. For the second one to arrive it took over 15 minutes and us asking 3 times when it would come. That right there was some really horrible service. So they charged for tea and it came out to be an extremely ridiculous price. I forget what it was but we NEVER got a refill or any attention from the waitresses for that matter. and I was told one chick couldn’t «touch my table» because the other girl was. UMMMM don’t you ALL work here? WTF difference does it make? Anyways I definitely will NOT be back. I’d rather to go Haight to smoke Hookah if I really wanted to.

Alright. so I’m really into hookah bars.
I used to go to the one on Haight Street. Zan Kaman, until one day I almost passed out from the stuffiness of the place and decided it was time to search for another worthwhile open spaced hookah joint.
Then I stumbled upon this Casa on some websites. so I herded up my tobacco friendly girls and went to give it a try. K honestly I’ve been there a couple of times. and my experiences has been going downhill. I’m sorry Casa for giving you this final review of one star. Maybe you can learn something from my review and the other one-​stars so to prevent yourself from shutting your doors in the near future.
Please don’t apply the following to your customers:
1). Charge a $ 5 fee for sitting in your claustrophobic dirty cheap 2 seater «bench» that you call a «booth» in the back with no leg room.
2). Please hire better looking dancers if they were to dance at all and show us a real belly dance. not a dance to flaunt their beerbellies :)
3). Please provide better service. We had to go an hour early to make up for the time we wait for our menu, tea, water, food, hookahs, change of coal, etc.
4). Please provide coffee/​lattes if possible.
5). Please tone down on the hip hop cds that you play in the kitchen. It’s so loud that it’s deafening, not to mention that you put the damn thing on repeat. I heard the Chris Brown song 4 times in a row. wanted to shoot myself.
THANKS! But I definitely will not be coming back. I’ve found THE ONE — Sahaara in Burlingame HEHEHEH

I’ve ordered delivery from this place once, hummus, tabouli, falafel, lamb shish kebab, shish tawook.
I like the hummus I get from costco better. I fondly recall a better tabouli from a small deli in rural Michigan — very rural Michigan. The lamb had lost all of it’s character, kebob’d to death. The chicken same fate. Falafel — maybe I just dont like falafel.
Reading other reviews, perhaps this is more of a place to hookah and umm. load up on condoms.

FINALLY THIS PLACED CLOSED DOWN!!! WOO HOO!!!
Here is my experience:
I have been to Casa Hookah once before with my roommate and we had an overall pleasant experience. All we had were drinks and hookah and the cute waitress was very helpful and on her game.
So one Saturday a friend of mine was visiting from out of town and after a sort of lame night out, it was a little after 1am and we decided that we weren’t ready to go home, so we went to Casa Hookah. We went in, and the place was sort of dead, I expected it to be a little busy since it was Saturday night.
This blonde waitress helped us this time. And she was totally drunk. I’m not exaggerating AT ALL. She was drinking wine while on the job (who knows what she was drinking before we got there). As she was answering our questions about the menu, she was lighting her cigarette at the table. I know you can smoke in there since it is a hookah spot, but come on lady, you are working. We finally decided on a pepperoni pizza, some wild-​berry with mint hookah, and I ordered a beer for myself.
We waited over a half an hour, and my roommate joined my friend and I. It was about 20 min after 2 when I went to the bar to ask for my beer that I ordered. The guy at the bar (who spoke very little English) said «No more beer, it’s after 2». I tried to tell him that I placed the order before 2, but he wasn’t getting it. And the cute waitress from before? When I asked for help she pointed to the dude and ran into the kitchen ignoring me. Then miss drunkie-​blondie showed up. I proceeded to ask for two ice waters. NEITHER OF THEM UNDERSTOOD WHAT I WAS ASKING FOR. After telling both of them 3 times that I wanted WATER, the dude gives me 2 bottle waters and drunk-​face tells me that they charge 3 bucks a water.
ICE WATER. ICE WATER. ICE WATER, How hard is that? Drunkie tells me «Oh, you meant ICED WATER». Really?
I finally get the ice water. THEN, its about 2:30am when we’re wondering where our hookah is. We flag down the guy as miss drunk face was having a drag AND a drink while spitting nonsense conversation with other customers who seemed to be taking advantage of her drunken state to mess with her.
The guy RETAKES our hookah order (because drunkie was busy chatting and drinking). He brings it out, over packs it with coal and doesn’t leave any tongs. Hookah takes time to smoke, it takes a good hour AT LEAST. We smoked what we could, watching Drunkie act a fool while her coworkers kept trying to get her attention to start working,
But it was after 2:30 and the place closes at 3. Here I’m thinking they won’t kick us out until we’ve finished, but nope. Mr. No-​English raised the lights at 3am and magically knew enough English to tell everyone to pay their bill and get out.
I go to pay my bill and just my luck, Drunkie was going to ring me up. She had no idea what she was doing and she asked me if I knew what we order. My friend who is a strong believer in karma insisted that I be honest with the bill. Fine. Whatever. But they got a FAT ZERO for tip. The manager finally came out, assisted Drunkie with the register, I payed, I signed, (again NO TIP) and ran out the door.
ALL IN ALL, WORST DINING EXPERIENCE I HAVE EVER HAD. STAY AWAY FROM THIS PLACE. TURN AROUND AND DON’T LOOK BACK.

I’m a smoker. I’m not a casual smoker, I’m a «real» smoker. One of the last and dying smoke a pack a day kinda kid.
Not real openly proud of it, I’m a respectful smoker, but still, I’m «that» person that usually no one likes.
Thank god I’ve got amazing shoes on most of the time to divert peoples attention from that flaming tube of cancer hanging off my left hand.
I love to smoke inside, it’s a real treat for me. Especially while eating, yes, I know, totally gross right. But hey, we all have our vexes right?
Casa Hookah allows just that, the ability to sit and sap on a tasty flavored hookah til 3am (yeah, nice late hours huh!) and eat food.
Delicious, made by hand, takes forever to get, but totally worth it once you eat it, middle eastern food. I was impresed. Their pita bread is made by hand, and comes out in toasty and steaming delicious little baskets. The falafel is flavorful, and the tahini isn’t too sweet. It’s dark and romantic in there, as long is the techno isn’t blasting, and the underage kids sitting next to you aren’t trying to see what age you are.
The service is ok, our waitress was really sweet, but didn’t speak english, literally. She had a really hard time understanding our order, which was pretty easy. I guess that’s why we got two budweisers instead of the fattoush salad. I knew something was up with that. I don’t do budweiser (sorry This Buds For You fans).
If you do go on a live entertainment night by the way, you’ll get stuck paying an additional 5 dollar fee, regardless of whether or not you leave before it even started (which we did) or have no interest in the show. I wasn’t really pleased with that concept, considering it was 7pm, the show didn’t start until 9, and I had to pay now. If the food hadn’t been so cheap, and so amazingly fabulous, I would have pulled the owner aside and told her a little about how not cool that is for locals.
For those that don’t smoke, the food is still worth going, and if you don’t want to leave the comfort of your couch, order it for delivery. They go to a variety of SF locations, and the pita poofballs should still be smokin’ hot.

The first thing I did here was use the restroom. Before going in, I noticed a sign that said «condoms available at the bar». Sketchy much?
So I go in and I’m about the lock the door, when this girl starts yelling and pushing the door open. She frantically asks me how long I’m going to take, like she needs to take a crap, immediately. Wtf? I tell her I just needed to pee. She looks around inside the bathroom and notices that I’m the only one in there. «Oh, there’s only one person in here? Okay go ahead.» … Um, even if I did go in with my boyfriend, we would never do such a thing in a practically public restroom. So I guess that’s why there’s a sign on the door, and obviously this stuff occurs frequently.
That incident along with the waitresses looking drugged/​drunk/​high totally made this place feel like a brothel. But I thought, a brothel would have proper beds and rooms. I’m assuming.
$ 10 extra for an «entertainment booth». We weren’t notified until we saw it on the bill.
$ 1.50 for Crystal Geyser water. I had my own from home. definitely a rip off.
I had a good time here, but I’ll opt to go to a different hookah bar next time.