California Carpet

I’ve used this guys on and off over the years for mostly small projects and they’ve always been friendly, helpful and responsive. The main guys in the store on Folsom (at least the weekend ones) are always nice and knowledgeable. I just recently did a larger project with them (2 bedrooms) and the entire process was smooth. The guy at the store wanted to legitimately help me find the best price/​value, and the installers were professional and did a perfect job.

Originally wanted to go with them to support local businesses.
Don’t waste your time here.
Called Felix to schedule a carpet measurement and installation, he said Zach would call me within a day to schedule a measurement. Three days went by, no news so I called the office again, this time I got Curtis and he said I wasn’t even in the system!
Curtis was so friendly and helped us schedule a measurement. 3 days later, Zach came in and helped us measure and said Curtis would contact us with the quote. Another week went by, no news. Called Curtis, he said he is working on it. Waited another few days, no news. So we called the office asked for manager Maria, she wasn’t in, so we left a message.
While we waited for her to respond, we shopped at Home Depot, got a quote, picked the carpet, someone came to our house to measure all WITHIN 24 hours!!!
Then Maria called us back, sent us a quote double the price of Home Depot.

I’d give about 3.5 stars for selection of carpets, but the level of service brings it way down. I went in today to buy a rug pad for a rug I had previously purchased from them. I needed a size that was not standard and they WOULD NOT cut it for me unless I wanted to wait a couple of days. There were 4 guys behind the counter doing nothing, and another out front smoking on the sidewalk, but there was no one there who could cut the damned thing for me.
«You can do it yourself with a utility knife.» The salesman told me. I would have been more impressed, and likely to return if he had cut it for me instead. If I can do it, he could too.
I’m rather tired of poor customer service in this «do-​it-​yourself-​world». Especially when there were five people who could easily have cut the pad for me. I guess it wasn’t their job description.

We just had our 3^rd installation of carpet from California Carpets and everything went exactly as planned again! From start to finish everything was just as we expected and in a timely manner. I had to postpone due to some painting and they were very accommodating. This time they installed carpet in 4 upstairs bedrooms. I was told to paint first and that I might need to touch up the baseboards a little when they were done. Waldo and his helper were so good that I didn’t need to call the painter back. Such a bonus! They installed the carpet in four bedrooms in one day and moved furniture in and out so that we could set up our beds for that nights sleep! We will definitely be a repeat customer. Thank You CC for making this process so simple. Also, get the thicker padding, it makes the carpet feel so comfy :)

I consider myself fussy about what I purchase and how work is performed. All I can say is that this is the most beautiful carpeting job I’ve ever had done. Although, I did pick out a high-​end quality carpet for an indoor stairway which made it even look nicer, I have to give nothing but praise for the wonderful installation job done by Felix and his helper. I chose the contour shape for my long and twisted and challenging stairway. They took care of the difficult areas with precision, they were neat and meticulous and I was pleasantly surprised that they did not damage my newly painted walls and woodwork whatsoever in the area that was carpeted. They know their trade and did a truly professional, top notch job!
My salesperson was Curtis Lett who was very pleasant and patient throughout my decision– making process. I am very pleased with all the service I received and would not hesitate in purchasing future carpeting from California Carpet. They are competitive in their pricing and I highly recommend this company if you are looking for quality carpeting and installation.

I’ve wandered into California Carpet several times in the past and never bought anything, because the price points were above my budget at the time. However, I have always been aware that they carry a pretty decent selection at competitive prices, so when I needed to purchase an area rug recently and was in a hurry (the rug I’d ordered online showed up the wrong color, and I needed a rug stat, because a big, heavy bed was going to be placed on top of it the next day!), I decided to wander in and see if there might be anything that I both could afford and liked.
And I was pleasantly surprised to find a really gorgeous 7’6″ x 9’6″ area rug on sale for $ 695! It was much nicer quality than the less-​expensive-​but-​wrong-​color one I’d purchased online, and the best part was that I was able to see it in person before purchasing it!
The middle-​aged gentleman who assisted me with my purchase was friendly, helpful, and easy to work with. After I picked out the rug, he also helped me pick out a non-​slip rug pad from a booklet of samples, make my purchase, and arrange for my partner to come pick it up a few hours later.
This store is very WHEELCHAIR-​ACCESSIBLE, with a relatively easy front entrance, and members of the staff immediately make themselves available to assist, if you need anything moved out of the way for increased access.
There is a parking lot behind the showroom where you can park your vehicle while shopping and for when you need to load a rug or carpet into your car or truck. That’s very handy!
The gentleman I worked with said that it was fine if I needed to return the rug in a few days if it didn’t work in the room, as long as it wasn’t dirty or ruined in any way. That’s very reasonable. After all, sometimes you need to try a rug out in the space where it will eventually live before you can make a final decision!
I had a really positive experience at this store and would definitely go back there in the future if I needed another rug or carpet!

I have bought 4 – 5 carpets here over the years. I never used their installation, rather these were carpets from the store. I have had no problems with the carpets, and Curtis helps me (sometimes letting me know if there is something coming in). I also like the way the store is laid out. It is spacious, organized, and easy to find what I want.

I used California Carpet (CC) before and no problems but had carpet done at my new place and what a downhill experience. When they have sales the price is competitive and they have generally a good selection of high quality carpet.
Let me first start by saying we wanted to repaint our place and CC advised to do the painting first and then carpet to avoid any new paint spills on the new carpet. It made sense to me and they assured me that they would be careful not to damage the walls and trim. This was a mistake believing them…
Before detailing the disappointing installation, on the day of the installation I get a call from Greg the scheduler saying ‘the installer has submitted for workers comp and will not be available’. Long story short they finally found a crew to do the installation but not after I had to escalate it to he manager.
Now the installation for my newly painted place. The pics say it all.
1) Scuffs on the newly painted wall
2) Damage to the trim
3) Poor installation
I had to carefully inspect all aspects of the installation and when I asked why they missed some spots where floor was exposed and areas that were not tightly flat against the floor… the answer was…‘it’s hard to’. If it was motherf*&(*king easy I would have done it and not paid over$ 4k to buy and install carpet.
I will not use this place anymore and unfortunately used this place through the costco program for window shades which was another disaster where the review is forthcoming.
I complained a lot and justifiably got money back from the install but really not worth the aggravation. If you want to gamble that your install would be good then CC is your place as long as you can deal with the headaches.

update. used Empire. Great service and professionalism. California carpet sucks and I continue to suggest full avoidance.

I’m not a regular user of Unilocal because I have always suspected that most of what is posted is merely self-​adulation. However, in the case of California Carpet it is clear that the organization is either loved or hated by most Unilocalers. I have never seen so many 1’s and 5’s in my life.
Therefore, let me start by saying that my interaction with Felix was outstanding during the product selection, bidding, and scheduling phase of the project. The three mechanics that re-​carpeted the central staircase of my three-​story home were on time, friendly, and magnificent craftsmen. These guys did an amazing upholstery job on all stairs in the face of more than 60 balusters — true artists. I have only purchased carpets three times in my live, but this experience was clearly the most professional.

The service just keeps going down hill. Trying to deal with them since April on an order screw up for which they are trying to double charge me for delivery. On the phone for over 40 minutes today. No manager on duty today, tomorrow or next week??? WTF?

It took three weeks to get the installation date to coincide with my schedule; all confirmed and ready (on my part); furniture moved outside, everything ready as of this morning. Then they don’t show. Appointment arrival is for 9:30am…I called and was told they were on the way… then they cancelled because their «truck isn’t working»…then I hear from someone else that I was actually not on the schedule at all. Very sorry they say… but I have house guests arriving on Thursday and then leave for vacation for two weeks. Unbelievably bad service; I think NOT.
I just ready a review form Kristen about Felix; and they also have their scheduled appointment cancelled. A really disappointing experience.
Ken Turner

We went through Costco and the salesman, JR and Jerry were excellent. They even went above and beyond to paint our new baseboards (we bought the paint) before the installation. They had great suggestions and knew what needed to be done.
The installation crew, Paul and Anthony were crafty, intelligent, and didnt need supervise. They even returned a week later for touch up work and installed a door stop for us. They paid attention to detail, which delayed some work but it was done correctly! The workers even have a sense of humor. What was appreciated, was the speed and lack of breaks in their work.
The 4 star is due to the installation scheduling manager, David. He doesnt like his job. He is not nice and is unresponsive. Our installation was delayed by 2 weeks and we didnt receive any apology from him.

I used California Carpets when we moved into our new home after relocating to San Francisco. We were very disappointed overall. Felix was incredibly rude and completely unprofessional. After being yelled at and called stupid after our scheduled appointment had been cancelled I asked to speak to a manager, he refused stating he didn’t want to bother his manager with someone so stupid and then was hung up on.
After involving our real estate agent, who had originally referred us to California Carpets, he finally agreed to proceed with the installation. Throughout the next two days Felix continued to send rude and condescending emails to my husband.
The installers that were sent to our house were great and incredibly friendly. The work they did was great but, unfortunately, after the service we received in the beginning I would never recommend this company to anyone.
Also, the manager was supposed to send insurance information to the condo association and after several requests still nothing.

Everyone should be aware again and again, California Carpet sells items or any materials FAKE!!! All you see on the show room and items that they deliver to customers are not the same, they will deliver to you FAKE!!! Fake, don’t trust California Carpet in San Francisco, which is not real materials they don’t have any materials you see on show room, they just send to you to third person seller .
Every one, specially all Bay Area should know about this seller, Stop Stop Stop
STOP!!! STOP!!! STOP!!! STOP!!! STOP!!!
STOP!!! STOP!!! STOP!!! STOP!!! STOP!!!
Don’t buy fake, keep away from fake items from California Carpet

We’re in the process of trying to finish up a renovation. We want carpet in two rooms.
A few weeks ago, we picked some out at CA Carpet and put down a non-​refundable 50% deposit so that they would hold the material for us.
Two weeks later — they had not held the material. They only had enough for one room, which they installed (somewhat poorly at that). Now we’ve been waiting a week for the new carpet to come in. They think it maybe probably will come in next week. Meanwhile, we’re unable to live in our house.
What is the point of taking a customer’s money to hold an item when you’re not going to hold it?
I understand that mistakes sometimes happen but they have been extremely unapologetic. They suggested we simply pick out a different carpet and couldn’t really understand why it was important for the two rooms to match.
We won’t be coming back.

Costco members be aware!
The one and only sales rep will
1. quote you extra on material (18% in my case) 2. Over quote 55 times than actual material cost on accessory part such as molding and quarter round (my case: $ 2,300 vs. actual cost $ 55). 3. Quote 200% on actual labor installation. That makes final quote 3 times over its cost ($ 9100 vs 2600) including $ 1820 paying 3^rd party contractors.
Because we are cost members, we get to pay more, why? I talked to 3 sales and the guy handles costco account quoted highest and you can not get around it because no sales will take your business due to store sale unofficial policy.
Sounds bad? yes there is more
Costco management takes no responsibility after I talked to regional manager and sent him details including store internal work order shows cost. 10 weeks, no response
In my case, $ was paid, hardly any chance to get justice. For you, there is still chance to either find another store or pressure SF Costco to switch vendor

jI wanted to take a moment and recognize the superior service and care I was provided by Curtis at California Carpet. Choosing carpets and rugs can be an overwhelming process with so much available. I was in great hands from the get go and Curtis was the ultimate in professional, responsive, and had terrific follow through with keeping timelines and phone calls about delivery and cost. The entire process was a since and he should be commended for his terrific customer service. Recommend his abilities to anyone.

I empathize with the review about being accused of doing something wrong. I have been a customer of CA Carpet for a long time and have always been pleased. The only place I would go to for my income properties and personal home. This time the installer ripped the carpet out roughly pulling the trim edges off the stairs. (the carpet pulled was also installed by CA Carpet several years ago) I had to call an emergency carpenter to come out with nail gun (had to rent one) to secure the trim in order to continue the job. (or it would have cost me another $ 400 for the installer to come back). The carpenter and and a witness both agreed that it could have been avoided if they were gentler. Basic «Time is Money» mentality. Get in-​Get out.
The extra work cost me $ 600.00. This should have been noticed when the initial measurements were taken and a quote provided. I I complained to Curtis, then Maria and .all the way to the owner of CA Carpet (who did not have the courtesy to call me.(Linda in the claims department handled it) It took over 2 months for them to respond to the situation. with constant reminders there is an issue. I guess they thought I would go away, give up.
Result: They stood behind their installer and not the customer with a witness and 35 year experienced carpenter claiming that the installer has more experience than the hired carpenter! They also said I was lucky I had a carpenter available and essentially lucky it only cost me only and extra $ 600! Goodbye California Carpet. you lost my business.

Do you know how awful it feels to be accused of something you did not do? Or how frustrating to be expected to pay for a damaged floor when you contracted for a perfect job?
Here is the (abbreviated) story:
I hired California Carpet and did not check Unilocal reviews because a friend had used them for refinishing a few years ago; got a very nice job and said the ‘dustless’ system was great. I won’t go in to all of the missed appointments, delays, un-​returned calls, etc., that preceded the actual refinishing but they were numerous and similar to what other reviewers have written.
The final coats of finish were to be applied on Friday. I called the office to see if my furniture would be replaced on Saturday so that I could make arrangements to be at home (I normally work on Saturdays) when it was replaced. Maria informed me that the furniture could not be replaced until Monday (my day off); that I should only wear socks when walking on the floor, etc., etc. When I got home on Friday the floors seemed quite dry but I was very careful when walking on them.
Saturday the installer called asking if I wanted the furniture replaced. I questioned him at length about the advisability of doing so and he assured me that the floor was sufficiently dry so I authorized him to go ahead and move the furniture even though I would not be at home.
When I arrived home Saturday evening I found a large and deep dent in the middle of my living room floor – the finish was not scratched but dented as if someone had dropped something very blunt and heavy – and a scratch the length of the floor in my study. The bill for the balance of the work was on my dining table.
I called California Carpet promptly on Monday morning to report the damage. I was asked to send photos, which I did. More than a week later Craig, the estimator, came to see the damage. He told me he would discuss the situation with the owner, Mary, and get back to me.
Here is the transcript of the call I received from Craig a few days later:
«I talked to the owner and everything, you know, I kind of don’t know what to say but I’m going to come out there, though, and fix the bedroom area (study) myself by scuffing it up and feather finishing in some finish, you know, as a courtesy from California Carpet here, she feels, you know, I don’t know exactly what happened out there, but she feels that our installers did not do the damage, and I know you feel that we did, and I apologize for the mis-​convenience (sic) on this but give me a call back though and I can discuss a little more with you…»
So I am condescendingly being offered a «courtesy» repair of the scratch and expected to pay the full amount for the damaged floor.
Do NOT use California Carpet to refinish your floors!