Biltmore French Laundry and Dry Cleaners

The owners (the lady) is just so nice. Really great customer service.

Really great customer service. The woman working the shop is a very hard and honest worker, and I love supporting the local business. Dry cleaning is always ready on time, and I’ve always been happy with the results.
Reading the other reviews, I think I’ll ask if she would consider pick-​up/​delivery, since I live around the corner from the business.

I went in to have some pants hemmed. She was so professional and accommodating. The craftsmanship was excellent and she gave a very quick turnaround. I would definitely come back here for alterations in the future.

I love this place. We go every week for wash and fold. The couple who owns the Biltmore so sweet and honest. They’ve been here for ages! I did have one tote bag that bled in color, but otherwise, everything has been fresh and clean and folded! Prices are totally reasonable too!

She ruined a couple Jhane Bharne shirts. For one shirt, she said «Shirt not good». I said, no; it was a really expensive Japanese «push-​pull» style weave. I was having it taken in. She somehow missed sewing part of the sleeve into the cuff. Really slap dash work. No respect for that one.
Nice and helpful, otherwise. Seriously. Just out of her depth for the frou-​frou stuff.

This place came to the rescue! I was part of the bridal entourage at an Indian wedding and waited too long to try on my sari blouse. Needless to say, it was too tight. This place came to the SERIOUS rescue! They took my measurements, added complimentary material, and the finished product looked better than when I first brought the sari blouse in. Additionally, they made the alterations in just a few hours, and early enough for me to board my plane to Los Angeles THAT SAME DAY. The wedding was the next day! The tailoring was top notch, and this place comes highly recommended!

I have been going to Biltmore since they were located near 17^th and Valencia. They had to move when Slanted Door took over the space in 1995. We followed them down Valencia to their current spot because the folks there take such good care of our clothing. They clean, alter, and spruce up our duds. Use them.

Super service and quality of work for a decent price! I always take my pants here to be hemmed and my wool coats to be cleaned and I’ve been completely satisfied 99% of the time.
My only complaint– one pair of jeans was hemmed with blue thread that didn’t match the tan thread used in the rest of the garment.

I’ve been coming here for years. I’m 5′ tall, so I have to get all my pants hemmed and often have to get other clothes altered. I take them all here.
The service is great and fast and the prices are very reasonable. If I remember correctly they take credit cards as well.
The hemming looks professional. You’d think hemming is easy, but it’s not, especially with jeans. I used to have my mom hem my pants and you could definitely tell. Now I have people asking me how I’m able to find jeans that are the right length for me. Unfortunately, that will never happen, but for $ 5 – 6 a pair I can have pants that fit perfectly and look like they just came off the rack that way.
The woman who owns the place is really nice and I appreciate her honesty — both in terms of letting me know what looks good and what doesn’t, and also letting me know when I don’t need something tailored.
I once brought in this large, blousy dress. I stepped out of the little changing stall, and she said, «You like that?!» Then she suggested I tie the belt a little higher, and voila, it went from matronly to flattering! At the same time, she hasn’t blinked at any of my requests to hem dresses to a scandalous length.
Also, I bring in coats to have the buttons re-​sewn in a more durable way. I do this with almost every coat as soon as I buy it because I have had too many experiences with flimsily sewn buttons. With one coat, she said the buttons were already sewn on pretty well. So far none have popped off.
The little changing stall with a curtain and mirror is not that luxurious, but gets the job done.
My review is only for tailoring as I’ve never taken anything to get cleaned here. For tailoring and alterations, I highly recommend this place!

Thank you little lady who just helped me royally by taking the time to sew a button on my new vintage coat so I can wear it tonight!
That’s right, I just scored a fab coat at the Buffalo Exchange down the street that had two of its buttons in the pocket. Boo :(Knowing full well that this could get me a citation from the fashion police, I searched the block and found this place. I showed her my case and without a second’s delay, she grabbed my coat, pulled out a string and needle and put my buttons back on in less than 4 minutes. The cost, $ 4…not too bad for service like that!
Thanks Biltmore!

I have been going to Biltmore French laundry because it’s close from my place but I had enough unhappy experiences over time. I decided not to go there anymore and write a review.
1. They lost my sweater when Amy was gone for a week and someone else was in front. Amy gave me $ 30 dry-​cleaning credit for it but it was a $ 100 sweater.
2. I brought a pair of jeans for alteration (shortening the length). They didn’t hem the bottom. The cut edge was stitched and folded up only once and sawed. My sewing machine at home can’t handle double folded jeans, and that’s why I brought it to them and paid money for it they didn’t hem the jeans properly.
3. My wool pants had no crease in the middle when I brought them in but came back with a crease. I brought them back and asked Amy to take it out because that was not the style of the parents. She told me to tell them no crease next time in advance if I didn’t want it. So when I brought in another pants with no crease on a later day, I asked for no crease. This time, they came back with no crease in the middle but the pants were pressed and there was a crease on the sides that weren’t there before. The pants look odd right now because of it. I have to bring them back again. Why can’t they just make my pants look the same as when I bring them in?
4. When I brought in my laundry for Wash & fold, I asked for cold dry. Amy said she would. But I think they didn’t dry cold because my laundry came back shrank. they had never shrunk when I did cold dry myself. I would have preferred to pay a little extra to have done what I asked for.
I’m not saying there was something wrong every single time I brought in my clothes. It was fine for cotton shirts and wool coats dry cleaning. But I will not bring fashion items to them anymore.

And now I’ve experienced, unfortunately, the poor services that others have. I brought them a wrinkled white blouse that is supposed to be wrinkled and I specifically pointed this fact out to them. «Please don’t iron it, it’s supposed to be wrinkled». No problem, they said.
My shirt came back STARCHED straight. And when I got it home, I even noticed a spot on it that looked like a burn mark.
I decided to risk it and put my shirt in the washing machine on delicate. It came back a little to its wrinkled self and what I thought was a burn mark came out. The integrity of the original fabric is ruined though. The shirt will never be exactly the same and I probably won’t be bringing clothes that I really care about to Biltmore ever again.

Hi Neighbors. I have been getting my dry cleaning, wash and fold, alterations and repairs done here for the last 19 years. In that time I have not once experienced anything but friendly, competent and generous service. I feel little businesses that deliver and which have this sort of character and personality make a neighborhood. These people are like family to me, and I recommend their service to anyone. I cannot imagine changing to the impersonal drop off service or Wash Quarters, a charmless factory.

I’ve used there services more times than I can count!
I’ve had clothes dry cleaned as well as a few pair of jeans tailored. The family who owns this place offer reasonable prices and timely service.
Keep up the great job!

While the service here is nice and friendly, I have to give them a bad review because they ruined some of my favorite clothes. I had been doing dry cleaning and some laundered clothes there for a few months, and then it seemed like the quality started to go down (about 3 months ago). Then I came home with 3 of my best sweaters shrunk three sizes down. Ruined completely.
Be careful on the sweaters — I think they just threw them in the laundry not caring.

I once dropped off a blouse, forgot about and then left town for five months. I thought for sure it would be gone, didn’t bother to ask about it, but went in to have something else cleaned and the woman recognized me and pulled out the blouse, after almost eight months! And, the one time my boyfriend decided to pull dry clean duty, the lady recognized my clothes and told him about my neglected blouse. Come here if you want your clothes to receive that kind of attention and diligence.

I’ve had two pairs of pants tailored here and I’m very pleased with the results. It was cheap and she had them done the NEXT DAY. I was in no rush to get them done but it was wonderful having a great alteration job done so quickly.

I have my dry clean done here… actually its mostly press with light starch…
Aimee is very sweet and pleasant to deal with. I usually come with my month’s worth of shirts and she always accomodates me whenever I need it sooner.
The cost is great too, I sometimes have someone else do it (at Greenebrae) and they are more pricey.

I take my nicest clothes there for laundry and dry cleaning, and I have never had any problems. The lady who works there is very professional and friendly. Also, I have always brought my clothes for alterations. She is very efficient and precise by tayloring my clothes. She has done so many alterations I believe that takes a lot of work to get it done the way I want. You won’t be disappointed.

I embarrassingly spend copious amounts of money on dry cleaning. It’s so bad for the environment and I’m hoping for a superior alternative but until then I go to Biltmore. I’ve been going here for more than a year and have never had any problems. The nicest couple runs this place. She knows her fabric and treats my cashmere with care. He is efficient and helpful. I love how they ponder over a red wine stain and reassuringly tell me everything will be okay. So cute. The turn around time is fast too and the location, near 24^th St. BART, is super convenient.