BayPoint Benefits

I hope I can give a zero star to BayPoint.
First of all, communication wise BayPoint are extremely unprofessional and rude. They never picked up a call, and never reply after you left a message. The fastest email reply will be one day later. When they reply, they skipped your question and didn’t touch any details, reply like a machine. Even when you wrote them an email to request a phone conversation with a real person for clarification, you will receive a reply like this «Unfortunately, the BayPoint phone lines are experiencing difficulty this week. If the phone lines are restored sometime this week, Eryn can follow up with a call at that time». I bet the phone lines never restored because no one called me back. And calling them a few times, I am never able to talk to a real person.
Service wise, they don’t provide accurate information, deny their own written statement, and change their explanation back and forth. I newly joined a startup in Nov which hires BayPoint for medical benefit management. Initially, Eryn M from BayPoint told me via email that my health insurance will start on 12÷1÷2015. But after 1 week of Dec passed, my insurance card never arrived. I email Eryn directly and ask why. A new person Sean O using Eryn’s email replied that my insurance effective date is 01/​01/​2016 instead of 12/​01/​2015. Although every communication between me and Eryn is in the following email body, Sean denied everything Eryn said and told me it was a miscommunication before, and the correct date is Jan 1^st no matter how. What’s weird is that Sean replied me using Eryn’s email and Eryn never showed up again in her own email box.
That means my family has no insurance for entire Dec without any advance notice. I have to admit that it’s a bad luck, so I bought myself and my family a one-​month-​insurance for Dec with high premium. But the story doesn’t end:
Today on 12/​28/​2015, I received my new insurance card through BayPoint’s enrollment, and it says effective date 12/​01/​2015!
It was so frustrating and disappointing to use Baypoint’s service. They are not responsible for their clients, and never in the spirit of servicing. I am waiting for an explanation from BayPoint now to hear what Sean or Eryn say this time.

I have been working with BayPoint for about 2 years now and what a great experience it’s been for me. I’m a small business owner and my experiences with the bosses and Grant and Eryn everyone else who’s helped me have been wonderful. I recommend them to my clients and recommend them to you. Thanks guys!

Floordesign, Inc. has been with Baypoint Benefits for a few years. With little experience, I took over the HR dept. back in 2009. I met with Brian Hassan and he helped me transition in this position with personal consultation and the HR Support Center. What a saver! I was equipped with legal education, forms, and a constant one-​on-​one reliable resource that’s made my job safe and easier. (Let’s face it… babysitting staff is not so easy without breaking the law.)
With any insurance company, at renewal time I like to compare benefits and cost. I know this is not pleasant for brokers, but despite my yearly demands, Brian always comes through with outstanding customer service and is concise with explanation of new laws. It’s a rare thing for me to say, but with all sincerity, Baypoint Benefits is a broker I would put any company I work for in their hands for all HR needs.
May everyone at Baypoint be blessed with continued success!

The word ‘insurance’ typically stirs fear into the hearts of any small company– however, fears can be eradicated and concerns assuaged with Brian Hassan and his team at Bay Point Benefits.
Specifically, I worked with Brian and Mackenzie through forms, several games of ‘hundred questions’ and each and every thought was met with ease and rapid fire response (always less than 24 hours!).
Working at a small startup– efficiency and ease are critical in introducing and maintaining benefits. Baypoint does not disappoint with its paperless processing and A class customer service.
I would HIGHLY recommend Baypoint for any company looking to enhance its benefits programs!

I’ve had the pleasure of working with BayPoint Benefits for a few years now and couldn’t say enough good things about them. They’re extremely creative in solving business problems for both short and long term growth strategies. I’ve referred them multiple times to friends/​family/​colleagues and they’ve recieved nothing but the highest praise.

One word, «WOW» comes to mind whenever I think or speak of BayPoint Benefits. I have to say it’s been an absolute delight to work with both Brian Hassan and Justin Roberts. Whether you have a start-​up company in San Francisco, the Bay Area, California or a large nationwide operation; literally — BayPoint Benefits has you covered. I can’t speak highly enough about their Health Insurance offerings, Employee Benefits Administration and Outsourced Human Resource services.
Our company KickStart Search Engine Marketing has worked with BayPoint for some time, and their knowledge and expertise in the world of Strategic Benefits Consulting is seriously second to none. Can we talk about their customer service for a minute? Awesome would have to be the word of the century, no, REALLY! I can’t speak highly enough about this organization. My experience and interaction with these two gentleman has been nothing but positive and constructive from the ‘get-​go’.
Both Brian and Justin at BayPoint Benefits are personable, experienced and genuinely care about your company and organization’s well-​being. If you don’t believe me, contact them and see for yourself! BayPoint has treated us with great respect. They’re absolute mission is to truly build long lasting relationships with all of their clients, while understanding the needs of an organization. Seriously, give them a call; you’ll see exactly what I’m talking about. Thanks Guys…

I was highly recommended BayPoint from a former co-​worker and was pleasantly surprised. They were thorough, attentive, and professional. I now feel more secure having the correct benefits established for my wide range of employees… Thank you Baypoint, you guys are amazing!

As the owner of Kickstart Search I wanted to also add to what Justin had to say about BayPoint. I don’t write good reviews every day
Personally I feel that the task of employee benefits/​HR related tasks is one of the most confusing and frustrating things that I have ever had to deal with as a small business. The providers don’t help and there is no shortage of snake oil being sold out there.
Brian and Justin run a tight ship and really get to know what your true needs are and help steer you to the right decision for your business. Not what is the most beneficial for theirs.
We have worked with Brian and also many of his business associates and hope to continue our relationship for many, many years. I will personally refer them to anyone that I identify with a need for their services. Feel free to call me at Kickstart Search if you have any questions.

I’ve had the fortune of working with BayPoint Benefits for several years and the BayPoint team is a fantastic group of professionals. In my experience, I’ve found the BayPoint team to be extremely creative and effective when it comes to solving business problems. The service and responsiveness they provide is invaluable and the team is incredibly capable at giving sound, quality advice.

«BayPoint Benefits and their team are extremely adept at working to find business solutions that precisely match a company’s profile. Their ability to utilize creativity in an industry not known for its «creativity» is invaluable. They are highly professional and excellent in all areas including follow-​through. They are willing to greatly extend themselves to find answers and solutions. I have recommended them to other business owners and colleagues. Hallelujah for health coverage!

I had the opportunity to work with the BayPoint Benefits team a few months back, and those guys are amazing! I feel that they are extremely adept at working to find business solutions that precisely match a company’s profile. I referred them to a friend’s company and got nothing but positive feedback about their ability to creatively engineer a perfect benefits package for my friend’s company. They are extremely professional and excellent communicators. Their ability to follow-​through on stated deliverables and amazing credibility are the exact reasons why they are being recognized within their industry as a top performer. Keep your eyes peeled for an article in «Entrepreneur» magazine real soon! Great work Baypoint Benefits… you deserve the praise.

I had the pleasure of working with Justin Roberts at BayPoint Benefits at my previous employer. He seems to have a thorough understanding of benefit programs, vendor relations, the business behind benefits administration as well as the complex laws regulating employee benefits.
They were great advisors for my company — really digging into our company’s short and long term growth plans and aligning us with the best designed and most creative benefit strategies. They also provided us with truly extensive HR support at no cost. I highly recommend BayPoint Benefits for all you HR and Insurance needs! :)