Bay City Builder

I would leave a zero if possible. Michael came out to do an estimate and said a quote would be sent in 1 – 2 days. I sent 2 emails and finally called today. I received a response that they are backlogged so they can’t do the work? Really!!! How did you NOT know this before wasting my time with an appointment for an estimate? HORRIBLE Customer Service!

I have used Bay City Builder for several projects including electrical, plumbing, ducting and more. They’ve done fantastic work every time, often doing more than I ask. For example, one request I had was to install a light fixture on a basement ceiling and string the wire along the ceiling to an outlet. Bill managed to string the wire through the ceiling, and he even upgraded the switch box in the wall, making everything safer and more attractive. I asked them to replace a leaky outdoor hose valve, and Bill repositioned it to be much more accessible and put a water hammer arrestor on it. In other areas they not only did what I asked but also corrected and improved substandard work done by other contractors and me. They were great about communicating why they made the decisions they made, keeping me informed as they ran into unexpected issues, and giving me options. I’ve picked up some contracting skills over the years and enjoy doing work on the house, but the exceptional quality of Bay City Builder’s work for their reasonable prices has forced me out of the DIY business. From now on, I’m calling the pros.

Over the past 8 years, we have hired Bill and Michael of Bay City Builders for several projects, including two full kitchen remodels, one bath remodel and some smaller jobs. They do fine work, are very resourceful, and have excellent customer communications. On several times, they have steered me towards vendors with comparable products for a fraction of the cost at other retailers. I highly recommend them.