Bauer’s Intelligent Transportation

Distracted driver

I travel daily in the bus. The buses are good but the services they provide is bad. The Wi-​Fi is almost always broken. Our company has a special designed bus but they keep switching the bus saying our bus is in maintenence.
Apart from that there is no system for lost-​and-​found. I have forgotten things on the bus a couple of times. Even my friends have forgotten stuff. But you never get back your things. And when u call their customer care for lost-​and-​found they aren’t very helping either.

Front office manager white male very arrogant, no smile, no greeting, no wonder the poor service– unfriendly atmosphere dominates. The front-​line management team in the front office location should take into account that a welcoming disposition is critical, one never know who is a potential client is what $ amount they missed out on in addition to what a bad reputation can do. Strong turn off, too many transportation companies in the area that reflect high level of professionalism that lacked with the office man in the main office up-​front at Bauer’s. Will never recommend

What a birthday gift I got today. My boyfriend pick me up with ten of my friends to go to Napa. We were on a shuttle that was so cool it even had wi fi. It was so nice the driver took great care of us and the best part we were not driving after having some great wine I will never forget this day

Just ordered a black car from Nick and what great service they have. He made it easy to order the service. The driver Mike pick us up on time he was so funny kept us laughing all day long. I will always use Bauers thank Nick

I needed to book a charter bus for 15 people with less than a 24 hour notice, so I called in and the operator set me up with a quote within 15 minutes. I was able to book in time at a reasonable rate, driver arrived on time and was very professional. The ride was extremely comfortable and also very smooth. He was also very punctual at pickup time, even though there was heavy traffic in the area. Would definitely book again with them. Highly recommend Bauers IT.

Do not call them if you are not affiliated with a company. I have gotten words saying that these guys are the best. The driver I asked for was right on time when I finished my shift. I am not sure how he did it but it was the best. For the past few years they were my go to guy whenever I need a lift. The driver was really nice and did not worry so much about me coming late. On most of the buses I have been on there is WIFI. This is a great deal if the upper management pays for your ride home. Really beats all the public bus trips that I have taken in the Bay Area. This service is fast and easy. The seats on all of their vehicles are really comfy and they recline too. I am not a tech worker but this is the best choice your company will make. I even had these guys help me during my HS senior prom and everyone else got envious in a good way. Trust these guys!

This bus was one of the nicest buses I have riddin in I will recommend this company to any and all my family and friends if they need a really nice bus for any event.

First time I booked a shuttle with Bauer’s Transportation for a wine country trip with a bunch of my girlfriends that were vising from the southern Ca. The Shuttle driver called before to make sure we were ready to go an ask if we needed anything for the trip. We asked him to pick us up some champagne to start the Trip. Now this is customer service. I am a Raving Fan!!! It was the best trip ever. We have memory that will last us for a lifetime. Thank you Bauer’s for a amazing adventure.

Let me start by saying, Bauer’s is AMAZING! They’ve done all the transportation for my company where I work. I’ve only seen excellent service from their staff. Drivers are professional, classy and fun. They can be a little more pricey than others out there but if you’re looking for quality, safety and reliable transportation then spend the money! You will not be let down.

I used the Bauer IT Black Car service from the Hilton Hotel in Burlingame to SFO on some business visits. What a pleasure! The driver was amazing, dressed first class and helpful His name was Mike. He show me the city when driving around. Every time I would get out he opened my door, help me with my bags and when I needed to get picked up he there on time ready for the next stop. The shuttle was on time, and the drive took just a few minutes.
Also, the Black Car was so nice, clean and well maintained. What a nice change from the usual a Über car experience.
Thank you Bauer’s for making my meeting so easy to get too!
I will definitely use Bauer’s again in on my future business trips to the SF area.

Jerico helped me plan and book one of our company events. The chauffeur was on time and very professional. I will definitely recommend Bauer to others and use them in the future! Thanks again, Jerico, for going above and beyond to make sure everything was perfect!

Excellent service from an excellent company! They really do go above and beyond to make their customers happy! Just spent a girls weekend in Napa, did some wine tasting and sight seeing. The shuttle that picked us up was luxurious! Beautiful inside and had outlets!!! No more dead battery on your phone :) first class service, great timing for pick up, and driver was very courteous! Will definitely use again! Thank you Bauer Transportation!

I recently used them for a special corporate event a week ago. We had a group of 20 and we were in one of their small shuttles. Vehicles were extremely nice, but most importantly, drivers were very professional!

This is the worst customer service I’ve ever received. As a recurring customer with large transportation needs, you would think they would invest the time to be responsive, timely and respectful.
Shuttles — the drivers had the names of the passengers, but when they picked up my passengers from the airport, my name was on the slip, not the rider. My sales rep knew I wanted the passenger names shown so my customers could easily find their rides. They took of the tip of $ 20.
Billing — I was overcharged by at least $ 1000. We set times to talk, I called and email, but barely got a response. I ended up placing the charges as fraudulent on my credit card because they took over a month to do anything.
Corporate — I emailed corporate twice and called to leave a voicemail from HR, but not once did I receive a call or email back.
I will never use this service again.

Please stay away if you can.
Writing this review not as a passenger but as someone who, unfortunately, rents buses a couple times a year for big events. Here’s my experience with Bauer’s IT so far:
1. They quoted different prices each time I called
2. They tried to charge me a different price on the day of the event (after a contract was signed)
3. One time, the bus driver did not know the WiFi password and yes while this is very much a first world problem, it created stress for me since the passengers wanted to be connected to WiFi.
4. Hard to get a hold of. God forbid if you have a problem.
5. I think they double book their buses, because once I was told I did not a have bus anymore a day before the event (again, after a contract was signed). That was a nightmare.
To be fair, I have yet to work with a bus company that does not seem shady, so maybe Bauer’s IT is just following what everybody else is doing. Dealing with bus companies including Bauer’s IT is something I don’t wish upon anyone. The buses, however, are good quality.

Bus was planned to pick us up at 4 pm, drive us to a wedding in Sonoma, then pick us up at 11 pm. The driver who picked us up from the start was extremely nice! There were 10 of us, and we were all super excited for the wedding, played loud music and had a good time. He didn’t mind at all and even talked with us a little bit. He was also a safe driver, followed the GPS and very polite.
Now let’s fast-​forward to the evening. A different driver picks us up. He’s there early — 10:45 pm and we are all saying goodbye and making sure everyone is accounted for. He keeps yelling out the window to get in the car, storms out of the bus and proceeds to yell that we need to board. One of the groomsmen was still missing from our group and we asked the bus driver to wait. He put his hand on the horn and wouldn’t let it go and kept yelling that he needs to board. He slammed the sliding door multiple times and was very angry. We began driving at 11:07 pm. I know the pickup time was 11, but we are coming from a wedding so a little understanding and flexibility would be nice! When we asked to plug in the music, I plugged it into my phone but it wasn’t working. He screamed at me that I didn’t have it plugged in more than 4 times, only for me to point out that I did and HIS end was not plugged in. The hour-​long drive took only 25 minutes as he was a VERY aggressive driver and none of us felt very safe getting home. Upon arrival, he threw the phone that was playing music at me and scooted us all out so he could leave. He was extremely rude.
some extra comments:
1) we were not dirty, rowdy or sloppy or vomiting, if anything be cleaned up our trash and we came from a wedding so we were all nicely dress and proper.
2) it wasn’t 2 am in the morning or anything, so if you are not willing to be a driver and tolerate the hours, then don’t do the job.
3) the company requires you to tip ahead of time, which is ridiculous, so we had tipped 10% figuring that if the driver was awesome we’d hand an extra 20% cash.
never using this service again.

75% of total payment has been refunded… They are keeping 25%, «following the rules of their contract»
Good to know they stick to the rules of their contract… they were supposed to refund me in 5 – 7 business days (OCTOBER). I was refunded in 4.5 months. AFTER CALLING AND EMAILING AND GETTING THE RUN AROUND. What a joke.
I heard, «we will get back to you by the end of the day» about 10 times. NEVER once, did they do that. «We never said we would give you the entirety of the balance» UNBELIEVABLE because I have you on tape!!!
Im not resting until I get it all back.
Better Business will be getting a full report of this horrible HORRIBLE company.

1 star reviews? No, uh uh! Not as a passenger anyway. I have been on more than a few charter buses in my life and the experiences have never been what I would call «stellar» until my experience with Bauer’s!
Things you will NOT find on Bauer’s luxury motor coaches: Dirt, uncomfortable chairs, a bumpy ride, rude staff, and a bathroom you need a gas mask to enter; nor will you find yourself counting the minutes until your destination.
What you WILL find on Bauer’s luxury motor coaches: Timely pickup and return! Sparkling clean interior all the way from the floors, seats, to the windows! Such a smooth and comfy ride, complete with pull down trays and electrical plugs for cells, etc. Such an enjoyable ride you will not even realize you have reached your destination. Just a jolly time! The most accommodating and inviting staff possible, even had the pleasure of sharing the ride back with Sales Exec Clayton Byrd who is one cool cat. A very clean water closet with real flushing toilet, a small vanity, and ample amounts of hand sanitizer and towels — and bigger than most airplanes baths I’ve been in to boot.
Bauer’s offers utter elegance. Snaaaaazy! A truly wonderful experience and would not hesitate to hire them if in need when in San Francisco. Timely, professional, and courteous — all the way around.

I recently hosted two events (on the same day!) and had to transport over 200 people from to and from wine country. Thank goodness for Bauer’s!
Their sales rep (Fadi) gave me a fair quote for 4 deluxe buses.
Are they the cheapest transportation option in town? No. But they delivered a 1^st class experience for our passengers/​guests (and so I think they were worth every cent!). Everyone raved about the comfortable seating and friendly drivers. They were timely with both departures and pick-​ups. One driver in particular, Tom, was a huge hit with our guests. Not only was he super charming and helpful, but he gave our group an unexpected tour of the Embarcadero and spouted off fun facts. Furthermore, he volunteered to take group photos (a whole slew of them) at the winery. He totally went above and beyond the call of duty.
The Bauer’s staff really went out of their way to ensure that all my guests had a wonderful experience. If you’re a professional event planner or just a regular Joe Schmo looking to coordinate a group outing with friends, I would definitely recommend Bauer’s for your transportation needs.