Bank of America

Bank of America sucks ass, every location has very long line with one teller, this bank don’t care about their customers, I highly suggest Wells Fargo over them these wait times are ridiculous!

Since they built a wall and got rid of tellers (as well as really nice managers…) there is always a ridiculous line with only one teller. They are trying to train people to use apps and machines but it’s not working. I’ve talked to other customers waiting in line, equally frustrated, and some have told me that they had to spend their entire lunch break to make a deposit. So sad. I long for a bank that builds community and not walls…

I tried to connect one more person to my bank account. It’s really funny, but we was there 2 times and spent 40 and 30 min and still don’t have any results. First time they had problems with there main manager and they were unable to finish our process. So, they made an appointment for us for tomorrow 11am. When we came manager said, that they don’t have any appointments;) There was nobody in a line, but we was waiting for our service about 30 min and didn’t get it, we left this place.
The staff was friendly, attentive, but useless. We have to go in any another bank’s filial for THIRD time to finish this «big deal».
Very upset client

its bank of america. you’ve been to one, you’ve been to all.
the people here are kind and friendly. they remember my name.

This bank just became the bank of inconvenience. A big wall put up and only 3 tellers max and they eliminated the business line. Not worth paying extra for business services. Very unhappy business client.

This review is for Jimmy Situ. He is always very friendly, helpful, and knowledgeable whenever I have questions regarding my accounts. I highly recommend seeing him.

Me and BofA have our moments where we like each other and then days when I want to withdraw all my money and say 2 tears in a bucket… f**k it!
I like this location because it’s right off the major street (Fell Street” and has the ATM right in the front.
Parking can be a hassle on the major street but Bank of America is in the retail plaza that has its own parking lot so that makes it convenient as well!
BofA is not to far from the DMV and since Fell Street is a one way street you know you went too far and passed this bank when you pass the DMV.
It’s in a fair good area and neighborhood, the facility was clean so that’s a plus as well.
I didn’t have to worry about the «out of service» screen at this location!
I definitely recommend the ATM’s at this location!

Super convenient BofA location, as it’s right off a major street (Fell St), has 3 ATMs (one in front, 2 in back), and has lots of parking. It’s always fairly safe, as its in a nice neighborhood and is very well lit. Definitely would recommend stopping by if you ever need quick cash. In and out in 5 minutes.

Parking — check
ATM’s — check
Modern and clean facility — check
Long lines — heck yeah.

***This Bank of America features quick and convenient ATM machines right outside the building***
This Bank of America is part of a retail plaza that has its own free parking lot (including a covered part); there are not many parking spaces though and some of the spaces are tight.

Though I’m not a huge fan of Bofa, I do have an account here and visit the branch fairly often, since this is my ‘hood. I must say, some of the negative reviews are reflective of the invasion of the techie zombie horde that is inflicting the area. Afraid of using the back ATMs because of prostitutes and junkies? Puleez. Go back to Kansas or wherever the hell you’re from. NOPA is really not THAT scary. Trust me. Only YOU make it scary.

The tellers at this location always seem to move at a glacial pace and I cannot stand that large camera where you can see your pasty face staring back at yourself, especially when you’re endlessly standing in line, shifting from one foot to the other.
Plus, I hate having to repeat over and over again, «I asked for **machine rolled quarters** (not those sloppily rolled ones that customers bring in that are always short a quarter or three).
And I will no longer use the two ATMS in the back of the bank right off the parking lot that are 3 – 4 steps into a little trough, obviously a hiding spot for hookers and junkies. I’ve seen used condoms, needles on more than a few occasions.
It’s enough to make me want to switch banks.

Fast service. I’ve never had to wait more than 2 minutes in line at this location and they have PARKING!

Awful service and don’t bother asking for a manager who’s name starts with D. So much attitude coupled with a condescending tone really makes you want to forget about human decency and slap her across the face. It’s a good thing they promote rude people so when you come in with a bank error, they make you want to leave immediately-​filled with rage. Zero stars for customer service. One star for having working ATM machines hopefully allowing many to avoid human contact since it’s really a huge disappointment.

I’ve done tons of transactions at this branch of bofa and the service was always acceptable except really slow — especially that one guy. The other day was the last straw. I came in trying to deposit Amex gift checks given to me as payment for a recent job. The checks had nothing written on them, I was told I can use them like my own checks I can write them out to whomever even myself, simple right?
I came in with the blank gift checks and they had no clue what they were, how to deal with it, wondered how I got them, manager said I had to get them signed off by the the person or company who issued it. Out of the hundreds of visits daily, Im to believe they had no clue how to handle this? After a quick glare stare, I exited without a word and promptly deposited them into the atm. I guess its my bad for forgoing the atm in favor of human interaction at this bofa branch, whadajoke.

While This was my first experience with this branch of bank of America, I don’t see the cause for so many negative reviews. Maybe money just inherently (and understandably) puts people on edge. The banker that helped me was very friendly, explained my options well. She even stayed a little after closing to finish the process. Sure the corporate B of A sucks but there is nothing a local branch can do about that. I was shown nothing but kindness.
As for the creepy guard mentioned in other reviews, I’ve run into him a number of times using the ATM. Albeit a bit unfortunate in appearance he just seems to be doing his job, which is lurking.

I just came here to complain about the creepy security guard who’s usually standing right outside this branch. He is fat and looks Filipino or Samoan. He never smiles and seems to inspect attractive women in a particularly «HELLO I THINK IT WOULD BE FUN TO MURDER YOU» kind of way.
I like the exterior look of this branch and have not had an issue with the tellers. BUT THE SECURITY GUARD OMG. Give him some training.

Man, so much haterade for this place. There’s 3 ATMs (1 in the front, 2 in the back), free but limited parking, and never a line of more than 2 minutes for a teller who’s always been very friendly to me.
I agree the ATMs in the back are a bit sketchy, but c’mon, this is the Panhandle, not the TL. If you’re scared, just use the front ATM, which has a security guard standing by during daylight hours.

What is it with banks these days and their desire to cut costs and cut corners?
I dropped by my local B of A branch the other day to deposit a foreign currency (British Pound) check. A very straightforward task, and one I used to be able to do via the ATM until B of A took away the facility. However, when I brought the check to the teller, she had absolutely no idea what to do with it. (In fact, it took me a while to explain to her that it was a *foreign* check & not just a regular US Dollar check.)
I got diverted to (I assume) her supervisor. Then ensued a long session of filling out forms and asking me jaw-​droppingly dumb questions. («Should Pounds be *more* than Dollars?»!) Finally, with 2 other tellers looking over her shoulder, she managed to deposit my check. Whew!
Clearly, this policy of hiring barely-​college-​age kids from the lower end of the talent pool is not working. (Or, maybe it is, for the Bank — but it’s not making for happy customers!)

This Bank of America, along with their general customer service is horrible. The name, «Bank of America,» is a misnomer. Just because you have an account in one state does not mean a thing. You have to close your accounts and open a new on in CA and you cannot do it online.
The tellers at this Bank of America spoke to me in a very condescending way. I got three different pieces of information from three different Bank of America Employees regarding what seemed to be a relatively simple problem. I have not been this irritated with a company in a long time. I’m closing my accounts with them. Don’t waste your time here.