Bank of America

This Bank of America location is the worst location of any bank I have ever been to chase/​wells/​or Bank of America. I use it all the time because I work close to it and they haven’t sent me my debit card in almost two months after multiple requests. its a miracle if there are less than 4 people in line, sometimes as many as twenty. They only have two people working the register at a time. I just spent 20 – 30 min in there trying to make a simple deposit because I have no debit card. This Bank of America is a major skip. The is a location on 9thand Irving that is much better. Go there! It’s worth it even if you are already in this banks location.

This place is still the worse! Tried to exchange some ROLLED coins ($ 64) and Kistine, the teller, said they couldn’t count the rolls and that they need to be sent out for counting. Are you f***ing kidding me, not only that but it takes the bank 5 whole days for them to find out and give me back my $ 64 dollars. Way too many bad experiences with this financial institution. Walked across the street to Citibank and the teller took out his rolled coins and compared them to mine and BAM! left the bank with $ 64 bucks in hand. Everyone lets progress and leave them behind to collect dust.
p.s.
I Love to go to BofA and sit down with bankers and discuss my financial needs just so they can send me surveys about their service. I also thoroughly enjoy being super opinionated about my frustrations =) but no one ever gets back to me about my concerns.

Came here for a couple of things and there’s already a line outside 10 minutes before opening.
The guy at the counter was friendly though he could not help. 5 minutes later another guy came, answered my questions, showed me how to get what I need done on ATM, and I was out of there in 2 minutes and onto my weekend — good service in my books.

This review is more about all the Bank of Americas, however this branch is typical. When «greeted» by a teller, you get a big smile and words asking how your day is going. In my case, I had recently received devastating news about a family member and was trying to sort through her finances. I am sure my body language did not indicate that I was here to make a new best friend nor did I wish to discuss my personal issues with the teller. When I left, the person said to have a great day. I suspect that the tellers are given a «script» as to what to say and are marked down if they do not follow the guidelines. (I have been told that this is true at Wells Fargo, so I suspect this applies to B of a as well). In addition, the «bankers» — at this branch all young men — are needed to assist with most transactions that are more complex then a simple deposit or withdrawal. However, they are also limited in what they can do or what they know can be done and twice I was given a phone number to call in order to get a matter resolved.
I was going to give them 2 stars because i think the people working there are trying their best but are hampered by the corporate rules, however, they lose a star for customer service when it comes to safety deposit box issues. I tried to return a set of keys for a SDB. The Irving Street Bank branch couldn’t help me because the box wasn’t there but in San Mateo. So I sent the keys there with a letter explaining that the box was no longer needed. They returned the keys and said that I must either get the letter notarized saying that they were no longer needed (which would have cost me about $ 25-​$ 30) or return them in person. Went to San Mateo to return them and was kept waiting for 30 minutes until the person who could accept the key was available. No wonder if you try to get a safety deposit box at a B of A branch they have none available. They make it extremely difficult to return the keys in order to free up one for other customers! Anyway, this experience certainly takes away another star.
Needless to say, I no longer have any dealings with B or A.

First time here.
Was here today with the lady while she handled some of her finances. The place is nice and spacious. There are several personal bankers and tellers here. Not too busy around lunch time. However, some of the customers could have been a little more patient and courteous today. There was a new teller being trained today and a gentleman in line along with a lady were being obnoxious. How rude and inconsiderate. People need to learn patience. We all have lives and there is no reason to get loud and raise your voice! You need to learn some respect.
Aside from the unruly customers in line this place is cool. I am not a member of Bank of America but I can appreciate good customer service. I commend everyone that works here for all their efforts in making the banking experience a good one.
SWEET!

This review is for a Peter Yeung, a mortgage loan officer. I really felt he was ill informed and not prepared to talk about what I was looking for, specifically learning about a doctors mortgage that B of A offers. I learned of this loan from doing research on the type of loans that were available for new physicians; however, wanted to learn more about what were the requirements and steps.
When I set up the appointment, he told me to bring my W2 and tax returns from previous years… however, I had to tell him these would not be representative of what my salary would be starting next month (when I started my new job). Still he wanted it… okay then. So I meet with him, and the first thing he asks for are all my forms. Instead of explaining to me what the program is, who its for, and what are the requirements; he starts filling out all the information into the computer. After 30 minutes of sending him forms and him filling everything out, he tells me I wouldn’t qualify… due to low reserves… well no shit Sherlock, I just finished training…
He then states I could get preapproved for a lower amount, however would most likely not be able to afford a place in SF or surrounding cities… er​.no. And then proceeds to try and get me to talk to one of the financial advisers to sell me products. No thank you.
So I wouldn’t advise you to work with Peter Yeung to deal with mortgages. The whole time I was talking to him, his demeanor was a bit condescending, and he was not familiar with the program.
In the end, I spoke with the specific branch of B of A who deals with doctor/​physician loans on a regular basis out in the East Coast. The specialist was very friendly, understood the ins and outs of the doctors loan, and told me the requirements without having me send him any of my W2 and tax returns, understanding that those do not reflect the future earnings. In the end I think the doctor mortgage loan is a great program for those docs who are starting out, you just have to go to someone who knows what they are doing.

I went to open a BOA account, and the first time I went there, there was NO ONE AVAILABLE to help me open my account. I went on a weekday! if I went there on a Saturday or something i wouldn’t expect anybody or maybe just one person, but no one on a weekday? Insane! I made an appointment online and went on a Saturday. But heads up: nobody checked any list; nobody asked me if I had an appointment. What’s the point of that feature when they don’t even use it?
i made my appointment and was able to open an account. The personal banker I spoke with was certainly very nice, but she was much to chit-​chatty for me. Like I’m here to open an account — not talk to you about my weekend plans. Plus, shouldn’t their employees be dressed professionally? or at least business casual? Some people were dressed in leggings, jeans, ugg boots… I get that they want to be comfortable and all, but seriously?
I went to deposit a check – yes, the check was from another bank. Apparently most of the amount had to be put on hold bc my account was still pretty new. I needed the money right away, and i asked by when would my funds be available, and they said they wouldn’t know until they printed the receipt. Like seriously? This isn’t just a problem with this branch but with BOA in general. Why can i not deposit a check, and not have my money within one to three days? I deposited a check when I first opened my account on a Saturday and had my money by the following Monday. It’s from the same damn bank that I tried to deposit this time around!!!
the teller I worked with was nice, but not very helpful. I didn’t have a problem with her until her supervisor, some lady who looked like she hadn’t smiled in decades with glasses, came around. She wasn’t nice at all. She barely said anything but after getting the conversation shut down by her I was seriously considering closing my new bank account with bank of america.

This BofA location has issues with their ATM’s. The first time I used it, they were not accepting deposits in any of their ATMs. Today, the screen in one of the ATM’s was a dud. I would press the screen and either nothing would happen or the wrong items would be chosen. 3 times in a row the ATM chose $ 60 instead of my choice of $ 200 for a withdrawal. I had even pressed below the $ 200 option and still the machine chose the $ 60 option. So until they that machine, don’t use the ATM on the 21^st Avenue side of the building. Ugh.

Worst branch EVER!
Their customer service is appalling by all means. Either their training is subpar or the tellers lack serious common sense.
Hong, the floor manager at the time, was probably the least helpful. He saw me waiting at the merchant line for over 10 minutes. All the while the two tellers kept taking clients from the other line. Do you think I’m standing here for the benefit of my own health? At other BofA branches and Wells Fargo, they go back and forth from one line to the other. Let’s be honest, that merchant line is so that you can get in and out of the bank ASAP not to become a statue.
You guys need to get it straight over there.

Don’t inside this branch on Saturday they don’t have Teller I don’t recommend at all I took me 20 min to cash a check bc they had 2 tellers and one of which was a merchant teller slow horrible

I’ve been sitting here for Thirty minutes waiting for a banker. I am the only one waiting and I can hear the banker just chatting with the client in front of her about personal issues. Very frustrating.

We were buying a house and needed a mortgage loan, since I already had an account with BOA, I thought the processing would be a lot easier but I guess not.
Story is this: We were pre-​approved for the loan the end of 2011, and made an offer for a house in May 2012 and got accepted by the seller. So we went back to BOA immediately and let the loan officer Daniel Wong to know the status and we began the paperwork, and there was where the nightmare began.
We turned in all the requested paperwork including the W2, bank statements, paystubs, etc. and paid for the appraisal which was couple hundred bucks, did all the home inspections on the first week of all these paperwork, and handed everything in to Daniel within a week. Daniel told us it would take about 2 – 3 weeks to do the processing. I understand it would take a little time so we waited patiently. After 3 weeks and still no new from Daniel, we panic, so gave Daniel a call, no answer, and voice mail was full. Went to the bank in person and the assistant informed us that he was in another branch so we decided to call back the next day.
Next day we called, Daniel finally picked up, and informed us that there were still some document missing, so nothing had been turn to the underwriter yet. We were getting very angry since he did not request for that material at the beginning, and did not tell us these until 3 weeks later. So we turned in those additional paperwork immediately, hoping he would send all those files to the underwriter and we would know the decision asap. After 2 weeks, Daniel called back and requested for the same documents that we already turned in 2 weeks ago. We told him we had already turned it in to him, and he said he did not see it and he had to look for it. By that point we were already very angry since it’s been more than a month and the file still had not been turn into the underwriter yet. Daniel called back the next day, and told us that he found the documents, and will be sending everything to the underwriter. After a week passed, we called back and ask for the status. Daniel told us we are missing some more documents, and gave us another list of items that we will need. I then questioned him why this information was not provided at the beginning of the loan process. He then answered me that’s not his problem, and he just needed these new items asap. We turned in whatever he requested the next day, and waited for another week.
At that point its almost 2 months and the seller was about to withdrawn us from the application. I then called Daniel again and asked him if it’s possible to have the decision sooner, it did not matter if we are qualified or not, we can always go to another bank to do it since most people only take less than a month. Then Daniel told us it would be another a week or 2 to get a decision from the underwriter. We waited, and 2 weeks later, Daniel called me back and said he needed my bank account statement. I yelled from the bottom of my lung, first, I already handed my bank statement to him 2 months ago, and second, my account is in BOA and he could have access to it anytime. Then he just said «oh, I’ll look into that, and give it back to the underwriter» After 2 weeks, that’s a total of 3 months, still no news from Daniel. We had to get a loan from somewhere else since the seller was not willing to wait for any longer.
Finally we got a call back from Daniel, asking for our W2, I was like seriously? all these things had been turned in 3 months ago and we already got the house.
This is totally unacceptable, it was a waste of 3 months and couple hundred dollars for them to do the appraisal. I do not understand how someone like Daniel can still work in this industry.
— — — — — –
That was the story of the loan, now there is another problem with my checking account:
Couple months ago, I noticed that the bank started charging me 7 bucks a month for having an account. I went to the bank and the teller Shirley informed me that I’m no longer eligible for the student account and had to change my account to «electronic checking account». I did not understand what that is, so she told me the only difference is that with the electronic checking account, I can only do the transaction from the ATM machine. That was everything she said and no more detail. So I agreed since I won’t need to pay for their ridiculous monthly fee. After a month, I had couple thousand dollars in cash (a big stack, some hundred bills and a lot of 20s bill), and a couple of checks, so I figured I would go into the bank and make the deposit since the ATM only take certain amount of cash everytime. Went in there, and made the deposit. After 3 months, I checked my account statement, and found out there was a 9 dollars fee. I then called the bank and complain, and they told me that there will be a fee if I do the transaction INSIDE the bank. This information was not told by Shirley when she changed my account.
Worst services ever.

Bank of America next door to Sheng Kee Bakery on Irving & 21^st Ave? Nice! The tellers here are also very nice. This would be one of the local banks I go to when I’m out here in the Sunset District!

this would be my primary bank that i go to.
staffs here are extremely understanding and definitely gives good customer services.

I like this location. It is close to my work, and there is never a huge line. The tellers at this location are always smiling and willing to assist in my banking needs.
I’ve been a BOA member for 5 years now. I don’t plan on taking my accounts anywhere for the meantime.

I always get great service here! And it’s NEVER busy like Stonestown or West Portal. The guy who kind of runs the show and is always there greeting/​assisting people is the nicest dude! One time they made me wait literally a minute until they saw me and were so apologetic– so cute! Love them!

Very convenient location with plenty of ATMs on both sides of the exterior.