Asiana Airlines

I flew with them on a long haul from SFO to Seoul in economy. Probably the best airplane food I have had so far. Very fresh and the Bibimbap is really good. They serve two good meals on long-​haul and also a tasty ham and cheese sandwich snack halfway through. Great service from the very nice attendants and plenty of drinks come through to keep you hydrated. I would fly with them again for sure.

Amazing airline. Once I brought a cheesecake on board and they refrigerated it for me without acting like it was as ridiculous of a request as it was. Their bibimbap is really good. Sometimes on the night flights from Singapore to Seoul I have had 4 seats to myself in the middle and have been able to sleep across them. I think one of the stewardesses tucked me in. The also have free eye patches and toothbrushes.
I must admit I have never flown Korean Air though. The reason for this is that Asiana is a star alliance member so flying with them earns miles with United mileage plus, which is the most generous frequent flyer program, even after recent reductions in the value of miles.

After countless times of riding Asiana Airlines throughout my life, because of this one incident, I will never fly anywhere with them.
This occurred in July of 2013. I was leaving Incheon airport and was headed back to SFO in America. I was waiting at the gate. Turns out, our plane was going through some delays. Soon, I heard my name through the speakers. They wanted me to talk to someone in the front desk. I went up, and a kind lady said to me, «You are in seat 9C, correct? I apologize, but there was a mistake in assigning your seat on the plane. There is a man who is in the same seat as you. Is it okay if we send you to 27J? It is an aisle seat. I am very sorry for the inconvenience.» My response: «What? How could this even happen? So the ticketing people assigned 2 people to 1 seat???»
Anyways, this was all very confusing to me but I understood mistakes happen so I agreed, but asked if I could cut the line (because the line to get into the plane was very long) and they said of course. I went on the plane and passed by 9C, where I saw the man. I proceeded to 27J. There was a lady with her 2 kids. I asked if this was her seat, and if I could see her ticket. Sure enough, this was her seat. My ticket looked pathetic because the front gate people had crossed off 9C and scribbled in 27J. How embarrassing.
I spoke to one of the flight attendants and told her about my situation. She went outside of the plane and to the gate to talk to the other people. Some other flight attendant told me to sit in the seats that the flight attendants sit on. You know, the ones that fold down. Meanwhile, everyone was situated in their seats. It was even more embarrassing that everyone could see that I was obviously sitting in the flight attendant’s seat. After a grueling 15 minutes, I started to get irritated. No one could figure out why this all happened, and I think they also couldn’t figure out where to put me. So I was talking to whoever I could, then asked, «Wouldn’t it just be easier to bump me up to business class? Obviously there are no seats for me, so let me sit there.» I received neither a yes or a no, and they continued to scramble and talk to the gate people. Another 10 minutes later, a flight attendant approached me and told me I could go back to my original seat 9C.
What the hell?
I said ok… I went over, and the man was gone. The plane was literally about to roll out of Incheon, so I put my carry-​on in the cubby and sat down. One lady flight attendant apologized for this whole mess.
Then I asked her, «Where did the man go?»
She replied, «Oh, he was moved to business class…»
Done. Anger. Fumes. Steam.
For the entire 10 hours back to SFO, I was heated. Why? 1. What a clumsy, stupid ticketing error. 2. I believe that because I am a college student and this man is… well, a man, they discriminated against me and moved him up to business class instead of me.
An hour into the flight, we received our food. The little girl next to me splashed steak sauce on my new white pants. Breathe in… breathe out…
Near the end of our flight, the same lady flight attendant approached me and started to ask personal questions. Where are you from? Why were you in Korea? Where do you go to school? What are you studying? She was trying to be nice but I could tell she was very sorry for what had happened. She then told me that the man was moved to business class because he had a lot of miles so he was able to use that to upgrade his seat. Bullshit? If he wanted to sit in business class, he could have told that to the ticketing people when he was getting his seat number. I have flown to and from Korea numerous times and I had a lot of miles as well. She said it was not because I was a student. I told her that I was for sure going to complain about this. My dad also knows people in Asiana Airlines and I was most definitely going to call him after I get off the plane. I also asked for her name, as well as the male flight attendant. The lady said next time I ride Asiana, she’ll make sure that I have a good flight and this doesn’t happen ever again. I told her there probably won’t be a next time for me to board any Asiana airplanes.
And trust me, the conversation I had with her was polite and not mean.
This was my unlucky experience with Asiana Airlines.
I just came back from Singapore and Korea this past December and flew with Korean Air. I was very pleased. That’s all!

Great when I bought the ticket but changing anything is a nightmare. Booked a web flight on Friday $ 630. Easy Peezy… Sunday needed to change the flight so there is a $ 46 change fee (fine). In addition the agent stated there was an extra $ 800 charge because they cannot access web fares… The flight through the agent was $ 1400… No leniency from teller so after 25 minutes waiting for a manager they fixed it in 5 minutes… Agent was of little use, manager was marginally better.

Generally speaking, this is a good airline. No delays and reasonably priced. The food, space, and service are all excellent on economy. Besides flight attendant and the Captain’s poor English, my only other complaint is the people on the plane. Please note that flying from SF to Asia on Asiana, you get a variety of different kinds of people because S. Korea is a connecting point for many countries in Asia (such as India, Singapore, China, etc.). Certain group of people has very distinct smell (probably because of their unique spices). This is a very uncomfortable smell for me. This may be an one-​time incident, but those people with very uncomfortable smell are also extremely rude. So, my overall experience was bad. No matter how great I think the airline is, I just can’t give it a five star.

Asiana Airlines is one of the newer, younger lines and their services has been consistently good since. They offer direct and connecting flights to various cities in Asia and their planes are generally well-​kept and comfortable. Their in-​flight entertainment is well-​equipped with various options. =) Flight attendants were extremely friendly and helpful.

For an airline, Asiana meets your expectations and goes beyond it.
I know right, an Airline that goes beyond your expectations! This must not be true.
But, thankfully, even in this economy, Asiana manages to still treat people like, well, people and not just as clients.
I flew from SFO to Seoul then to Manila. Ahh, I said, I’m gonna die. But surprisingly I didn’t. The flight to Seoul (the longer leg of the trip) was comfortable, and bearable
As a 5’10. nearing 5’11 guy, I was able to very very comfortably stretch my legs without annoying the person in front of me. Hell, i was even able to comfortably sleep.
The entertainment isn’t too shabby either. Duplicity, Ghosts of Exes past, Push/​star trek (dont remember), and Monsters Vs. Aliens, It was a good flight.
The food… ahh, ive never tasted such good food. yum. they served beer, wine, an array of drinks during the meal and tea and coffee after. Great service. I even asked for head ache medicine and they hand me brand named Tylenol. I found that cool. Hmm what else, what else. I dont know. the flight from Seoul to Manila was less glamorous as the SFO to Seoul one, but still good service.
I really liked asiana and will most likely travel asiana when going back and forth from Manila to SFO. I never loved an airline this much! it’s cheap, but they treat their clients with respect. Something that is now extinct in most airlines.

SFO to Seoul (Incheon) then service to Clark Airbase (DAIA)
— Comfortable coach seating with a lot of room to move, I’m 5’10 and I was able to stretch my legs out comfortably.
— Better than average airline food — they served Bibimbap and even gave cute lil tubes of the red pepper sauce. Meals were served promptly and taken away when finished in a timely manner. They served wine during dinner.
— Flight Attendants are very attentive and smiled all the time and very accomodating to requests.
3hour layover at Incheon airport in Korea. This is an excellent airport, beautifully laid out with very good amenities. Restaurant selection was diverse (fastfood, pastries, juicebars, local specialties) and I didn’t miss the chance to eat some spicy tofu soup as I waited for my connecting flight. They don’t take take any shortcuts just b/​c the food is served at an airport restaurant, they served my meal on a sizzling stoneware with all the kim-​chee trimmings. I paid about 8000 won or about 6 bucks US.
Seoul to Clark (DAIA) via airbus.
— Slightly less comfy seating but spacious enough.
They served a small meal even though it was a short 3.5 hour flight to Clark airbase. This service to Clark (1.5 hours from Manila) is a huge deal b/​c it allows for passengers bound for the smaller provinces of the Philippines to be closer instead of being inside the heart of busy Manila. In addition, CebuPacific even has service from Clark to Cebu (then to boracay beach). Clark is a small airport so get down and on your way speedily.
*****************************************************************************
On the return trip, Clark to Incheon — 10 hour layover!!! However, instead of a long wait at the airport, check this out:
Asiana offers a tour of Seoul which the a tour guide with bus picks you up and takes you around Seoul for some sight seeing, lunch and souvineer shopping, service back to Incheon OR, if you prefer:
A hotel stay near Incheon with a buffet lunch and prompt service back to Incheon.
I opted for the tour and visited some cool sites like the presidential palace, tomb of the kings, buddhist temples and then a bulgogi lunch at a restaurant i can’t remember right now (it was good).
I love Philippine Airlines, but after this experience… I will choose Asiana for the value (roughly 700 USD RT to Philippines) and the service.

The best airline serving Korea and with good connections with Asia. Compared to US carriers the service is amazing. Check in could use some improvement but once you get onboard, it makes up for it.
The food is very good and if you miss dinner service, they leave you a note saying you can order food whenever.
Planes are new and the 777 economy cabin feels like business with the 3−3−3 configuration

I cant hate on them personally. But I have one employee who refuses to let me book him on this airline since he has a friend who was a previous employee who left on bad terms. so now he’s convinced that Asiana is racist. But I do like that they are inexpensive, they have mid-​day departures from SFO and Korea, and they tend to have direct flights to Korea when other airlines are sold out. They are in the Star Alliance, so they accept United miles.

I just flew Asiana from SFO to Seoul and had a great experience.
1. Excellent in-​flight service:
The attendants were just that — attentive. I loved the hot towels they gave us right after takeoff to wipe our hands with. Can’t remember if other airlines do that, but it sure was nice to wipe the grime from the airport off my hands.
Throughout the flight, they kept the drinks and the food coming efficiently and at regular intervals. They handed out a printed menu with a choice between two lunches which was a nice touch. We had two full meals, both of which were very good and plentiful, and two snacks, plus lots and lots of drinks. I asked for a special vegetarian meal and was not disappointed.
2. On-​demand movies and TV shows.
A varied and long list of recent movie blockbusters (about five of which were on my netflix list) that I could fire up all the way from takeoff to touchdown. Having the ability to pause a movie when you finally heave yourself out of the chair to go stand in line for the bathroom is fantastic. And free gaming for the kids. Last intercontinental flight I was on, you had to pay extra for that privilege.
I’d been told that the seats were small but I felt that there was more legroom in this plane (777) than on 747s I’m used to flying. (It didn’t hurt that there was no-​one sitting next to me so I could spread out either.)
There’s no getting around the fact that long distance flying, especially in economy class is tiring and boring. Asiana did a great job in making the time go by quite painlessly.

first off, you suck for changing the sfo to icn planes and vice versa from a 747 to a 777. this happened like 5yrs ago and im still pissed.
but then again, starting the first of june 2006, you guys changed to a more decent hour flight, i rode the first changed 0Z 214 flight, icn to sfo. much nicer hours.
the foods gotten better. actually had a somewhat edible meal on the flight back from korea this time around. was seared seabass. going against all knowledge of plane food, i ordered it. not bad actually. i didnt die. plus one. was actually seared. plus one. had flavor, plus one.
the flight there however, i drank a bottle of 17yr old ballentines and dont quite remember too much… ugh damn free liquor. the flight attendants were giving me weird smiles on the way out. when i got to my sisters apt and took a shower, i found a 011 korean cell phone number written on an asiana napkin.
things that make you go hmmm.
ahahhaha and ramen on demand rocks.
useful info, theyre a bit more expensive than say singapore, but i stuck with them cause of my boa mileage card.