Arts TV Authorized Service Center

Great service. My 6 year old Samsung Plasma TV suddenly died — would not power on. Call Art’s TV the next morning and Richard said he’d come by that afternoon — he even adjusted his time to help with our childcare pickup. Arrived, quickly sussed out the faulty power card, and gave us a reasonable quote ($ 289 for parts and labor — lots less than a new TV!), took the unit to their shop with promise it would be back in 1 – 2 days. The next day, the TV was repaired, returned and reinstalled. Richard was prompt and professional, and he delivered. Couldn’t ask for more.

So once upon a time I was living without a tv. No big deal in this age of streaming shows on computers and whatnot, but a friend of mine finally got tired of me not tuning into the same shows she did and gave me a second-​hand flat-​screen so I could keep up. It was a good little tv, but after a couple of years it started acting spooky. It would turn itself on in the middle of the night, scaring the bejeezus out of me, or turn itself off right in the middle of a show, arg. After a couple of days I unplugged the thing and wondered if we needed to call in a electronics exorcist.
Nope. All we needed to do was call Arts TV. We dropped it off on a Tuesday and they called us on Thursday to pick it up. Demons be gone! It’s been a month since we’ve picked it up from Arts and it’s worked as good as new ever since! Thanks Arts TV!

Update.
As of yesterday, the short is back in the volume control.
So it wasn’t even fixed after all.
Hopeless repair. Hopeless service.

Very poor customer service. Brought my Vizio to Art’s because my tv had no picture and no sound. They told me I needed a new mother board which cost $ 225 for the part and labor and it would take one week to repair. After one week, they told me that they were still waiting for the part. After two weeks, they offered to keep my Vizio and offered a Toshiba as a replacement because they could not get the part. I ordered the part directly from Vizio which was delivered to Art’s in two days. They never attempted to order the part from another company and wanted me to wait indefinitely! They were waiting for the part from this company called Green Planet which doesn’t sound good. They tried to charge me an additional $ 95 for labor when I already gave them a $ 50 deposit which I had to explain. Clearly, they stalled and made me wait for the part which they could have easily ordered but they wanted to keep my tv. Never will go back after this horrible experience.

If I could zero stars I would, this place try to extort me for extra money. And when I refused the extra money the tech refuse to help me all together. I had already spent 135 and he want 95 more plus 50. I would not use them as they are not for the customer but the money and won’t be honest with you. THEY ARE NOT CERTIFIED BUY SAMSUNG.

Long story short. Samsung smart TV picture went black, but still had sound. Luckily covered under warranty. Pretty easy dealing with Samsung. The only gripe I had was they (Samsung) wanted me to take it to Gilroy first. I researched Authorized TV repair for the west coast on Samsung’s website and Art’s TV in SF came up. I informed the Samsung representative SF is WAY closer than Gilroy. They gave me a reference number and Art’s TV info.
Dropped it off on a Tuesday morning, minimal paperwork, no hassle. Called me Thursday late afternoon to inform me it was ready. I picked it up Friday during lunch and the TV works great. Art’s TV was great to work with and they did a great job.

This will be a brief review.
Matching the brief visit from Richard and Quan (sp?) from Art’s TV.
They were sent to my home because Samsung hired them to come out and replace a faulty Microwave touch panel, one that really should be recalled across the country, but that’s a separate issue.
So the Art’s van showed up 15 minutes early for the appointment they were done with the work 15 minutes later.
Brief and efficient. And friendly. Even though they are in the City, I’d likely call them if another appliance fails.

This place is fantastic! Awesome! My 60″ Samsung went completely dark one day before the March Madness games started (think basketball). I panicked! So I called the fancy store where I bought my TV two years ago and they said they could have someone come by in about 7 – 10 days. «But,» he said, «you might give Arts TV over in SF a call. Maybe they can come sooner.» I called and Richard (the owner) came over to Tiburon that afternoon. He put in a new power supply board and I was good to go. Only problem was that my teams in the brackets haven’t performed very well. I need Kentucky and Duke in the finals. (writing this as of 3÷24÷15) But thank you Richard!

Go it all resolved; TV is going to be back shortly! ’
Thank You Art’s for standing behind the warranty!!! You have regained my full trust!
5 STARS; Highly Recommend!!!

These guys are great. They came out to my home and repaired both of my old 35 inch TVs about 2 years ago, both working great. I had them fix an old stereo subwoofer for my home that 2 other techs couldn’t figure out. They fixed it within a week. Bravo. Highly recommend these guys. Worth the drive to the Sunset, or they come to you. One of the last honest repair shops around.

Taking it old school.
’70’s were good to me. Days when stuff our parents bought lasted thirty or forty years easy. Well, that’s why the new generation is the total opposite, having us change phones or TV’s annually because it’s the latest and ‘greatest’.
Well, I bought this Coleman lantern at Costco as a blackout backup light. The top twisted off the stand. Your average Joe would probably toss said lamp and buy a new one.
Not old school Mike. Brought it in for an estimate and got a call next week. For $ 30.00, it was a done deal and all was right in the world again. With those looming winter storms coming, this will be handy if and when those blackouts come. No sleight to PG&E, but you know what I mean. Kudos to Gordon for understanding and expediting my repair. He even gave me decorative ideas to jazz things up.
Will be back, maybe for my parents’ scroll light next!

I have one of those 40″ Sonys with a cathode ray tube and it weighs over 300lbs so no way was I going to cart it to their shop. Fee for house call? Very modest and fair $ 35. My tv was not powering up, the dreaded «seven blinks» which is fairly common. I read about it after using Google, the best program to find out information about anything… There was even a You Tube video online on how to replace the two ICs which cause the problem and get this, a link to purchase the chips on Amazon which I did. I called Art’s to install the chips I had bought. Two techs arrived (on time) and once they determined the chips were not cheap knock offs but the genuine Sony articles, agreed to install them. They were done in little more than ½ hour then the main man took the remote and dialed the settings in making a good picture great. When I read ads on CL in which people are trying to sell high dollar tvs for peanuts because they need a lamp or some other repair I wonder why they don’t just call these guys. I don’t understand the negative reviews, they got the job done in a timely manner and for a very fair price. I could not be happier.

My Haier air conditioner exploded internally (only 4 months old). Walmart and Haier have a contract with Arts TV. Though I wish it could have been closer (I live in the tenderloin), I took it to them. They promised it would take one week, and it took one week. They called me and left a message that it was done on day 6. I picked it up on day 7. Works great.

This is my second time having Art’s sort out my electronics problems and the BEST yet. My 55″ Panasonic Viera TV tanked on me Sunday (google ‘Viera seven blinks of death’ and read the horror stories). After calling the Geek Squad («$ 90 on your card now and we’ll book a visit Wednesday»), Best Buy (‘it’ll take a week to ten days for the part”) and two other repair places («sure, bring it in!»), I called Art’s on Monday. They sent Richard out that same day (!!!), removed the errant circuit board, had the replacement in two days later (!) and charged me less than what other people claimed they got charged for the same problem. Previously, Art’s had repaired by NHT powered woofer (an esoteric piece by the way). These guys are great. Don’t bother looking any further for electronics repair.

We live in San Rafael and our huge Sony Trinitron TV died. Art’s came out. Took the «guts» back with them and 4 days later returned to SR, installed the «guts» and everything works like new. I love these guys! VERY reasonable trip & service charge.

Dont take your tv there for repair.
1^st they came over to look at a tv and charged me for a visit and told me nothing they hadnt said on the telephone.
2^nd I took another tv for repair months later and it had the same problem, red screen.
I called several times, no return call. I went there and they said repair person out and will call me later, no call.
Finally spoke to repair person and was told not under warranty eventhough it was less than 3 month’s.
Horrible costomer service.

They were wonderful from start to finish, after reading such negative reviews I had been tempted not yo use them. they were terrific.
Called back immediately. Came the same day, found needed parts, gave realistic but fair estimate, did the work, were very pleasant. Jason and his helper (explained anything I asked. and gave 90 day warrantee! High marks!

This was one of the worst experience ever. They are completely unorganized; don’t remember what they told you; take forever; and try to blame you when it is their fault.
We brought in a Toshiba tv on 2÷7÷2013 and we didn’t pick it up until 5÷11÷2013. There were so many problems, I don’t even know where to begin. The tv wouldn’t turn on and we saw they were Toshiba authorized.
They called us 2 weeks later and believed it was something to do with the motherboard and told us it would cost around $ 200. We agreed and when we called them back to check 2 weeks later, we were told that wasn’t the problem and it will be an additional $ 200. We decided not to proceed and stated we would pick up the tv.
When we went to pick up the tv, there was some confusion because they thought we were going to proceed with the 2^nd quote. We stated we called to not proceed and said we were picking up the tv. They asked us what transpired and said that we were quoted improperly. It was only going to be a total of $ 300 and we agreed.
We called a few weeks later asking if the tv was ready. They told us it would be another few weeks. They finally told us the tv was fixed and we went their to pay our bill and pick it up. When they brought our tv out on this waist level cart, there was no stand. We know for a fact that we brought a stand there because it was so difficult to fit in my Toyota. They took around 20 minutes and couldn’t find it. Another person said oh we have security feed and we were like great. We initially came in early February with our tv on a stand and she was instantly quiet. I wonder if she was trying to scare us, but then realize we were telling the truth. They asked if we can come back and if they can’t find it, they will make us a new one. We said fine and came back a week later.
When we came back, they made us a stand and rolled out our tv on this floor level cart. We took the tv home and as soon as we started to drive, the tv was falling all over the place. We finally stopped so that one of us can go back and hold the tv, we noticed it was super wobbly. I was getting upset and when we finally put the tv on our dresser it was crooked. This was a 42 inch, so it was pretty noticable. We also realized why they rolled it out on the floor level cart instead of the usual waist level cart because they were trying to hide the fact that it was crooked.
We absolutely had it. I looked up how much a stand would cost and called them saying that I wanted a credit of $ 85 to buy the stand and will bring back the one they made us. I called them 2 times and they said I needed to talk to the manager. He was on jury duty and I was finally able to speak to him on the weekend. He said his technician stated there was no stand. We said that was a lie and if he did not credit us back, we would call our credit card company. We finally agreed on $ 50.

2007 Toshiba 37″ LCD TV died. Toshiba recommended Art’s. I took the TV in late Saturday afternoon. The office staff was efficient, explained the $ 50 deposit, and said they would call me with a repair plan by Tuesday. (Turns out it was the owner that helped me.)
Come Tuesday, they called me and explained the power supply needed to be replaced. They would order parts and it would take a few days.
They called this morning (Tuesday a week later) and said it was ready. I dropped in just before closing, they were very efficient about showing me that it now worked and checked me out quickly. Now it’s back at home working great. Not bad, 8 days including ordering parts.
Art’s is a small old-​school repair shop. TV repair is a tough business. I think they did a great job. I recommend them.

Worst service ever.
Quoted 2 – 4 days to repair, after 2 weeks of incessant calling and no idea when/​if my TV would ever be repaired, I gave up and went to pick it up.
Back to square 1.
Crap service, communication, and helpfulness.
Can’t be any worse than Arts.