Arrow Checker Cab

***Update***
There is nothing «funny» about this review so to whoever rated this as «funny» whether it came from one of the drivers of the company, or some f’n idiot who thinks everything is funny can go choke. Thank you and don’t be rating my reviews until you take it seriously, whoever you are.
Kiss my ass bitches!

Was having trouble using Über one day, so I called Arrow to use a cab to transport me and some items to my storage unit. The dispatcher I talked to was very friendly and nice. He even called me back to give me an ETA on my driver and his cab number. This was the best part of me experience with them.
The worst part was with driver. First off he passed my house and waited down the street for about 3 minutes before figuring out that he was at the wrong address. Secondly, when he did get to my house, he just stood by his car and let me load things into the trunk instead of helping me. The ride from point a to point b was awkward because I asked the driver to go a certain way to avoid traffic, but the driver ignored me and happily drove into traffic. Finally, when arriving at my destination, he once again just stood by the car while unloading my tips.
I’ll probably call this company again, but only when I’m in a dire situtaion and can’t find a ride else where.

I’m sure I’m not going to get his name right (so apologies to him) but «Gardeem,» the driver of SUV taxi 785 is an amazing person. He took me to pick up a spare set of keys while I was locked with no phone, no wallet AND with a dog. I cannot thank him enough for helping me out. He also refused to take extra tip so I hope this message somehow gets back to him. You saved the day.

We continue to call dispatch to check the lost and found. Driver still hasn’t turned the phone over to lost and found. He probably sold it. Company continues to protect identity of driver.
Thieves!

The cabbie in Cab 1212 just screamed at and spat on someone. Take this man’s job away.

Dangerous drivers cutting people off on the freeway. Rude and unhelpful dispatcher when I called to report. Surprisingly no manager available. No wonder Über and lyft are putting the cab companies out of business

Arrow Checker Cab is dishonest!

They always arrive really quickly and are reliable when I need a ride to the airport. The cabs seem oldish. Our most recent cab driver looked like a pimp – literally like he had on a halloween costume to portray one. There were also Polaroids in the cab of what seemed to be drunk women who had taken a ride, starting in maybe the 90s, hanging on the ceiling. Despite the very questionable attire and decorations, he was a plenty nice fellow and even stopped the cab fare early so we could hop out ASAP at the airport.
Very strange experience, but like I said… Reliable.

UNSAFE!!! On 11÷25÷14 at 7:20 in the morning I had a taxi cab #110 go around me on the shoulder at 65MPH on 380 and then cut me off. These people are crazy, aggressive and have no value for safety.

Made a reservation for a 7:30 AM pickup the day before.
Five minutes after my cab was supposed to arrive, I called the dispatcher to see how long it would be and they assured me it would be 5 more mins.
10 mins after my reservation time, still no cab. So I got an Über since I had a flight to catch.
According to my roommate, my cab showed up a full 25 MINUTES after my reservation time. They did NOT call me to let me know they arrived, they knocked (which in my book is not okay since I have roommates that sleep in).
I called them once I got to the airport to inform them of the terrible service. Their reason: the cab driver couldn’t read the dispatcher’s handwriting of my street address and thought it was a different street.
Super Fail. Never using them again since they are not dependable.

Hired this company for early AM ride to airport. Found communication with dispatch to be easy. Cab was dispatched immediately. Arrival time estimate of 5 – 10 minutes was accurate and I received a call back to confirm cab was en route. Driver was courteous and employed my preferred cabbie driving style — moving with haste but not driving like a maniac. Driver was calm and paid attention to the road, resulting in smooth ride. No problem finding my starting address or with route to the airport.
Cab environment was peaceful with no excessive audio or video, particularly appreciated for early morning ride. Paid with credit card using Square swipe via driver’s mobile phone.
Small improvements to payment procedure and state of cab (interior smelled somewhat like smoke) would raise rating from 4 to 5 stars.

Arrow cab would not let me pay with a credit card. I hope they go out of business. I went to see Motown The Musical, a matinée. I tried Über,& Lyft. No luck, so I got on a 21 Hayes to Stanyan. I got off at an interesting looking corner. I went into a bar and sat down. The two people next to me and the bartenders were very friendly. I asked for their best lager and they gave me Stella. I asked for bar bites & ordered something which was pretty tasty and fresh though a little hard to eat as presented. The tomatoes kept sliding off. So I
ate ‘em with a fork & drank some of the Stella, and talked to the 2 women next to me. Then I asked the bartender to call me a cab. I said not Yellow, and he said no, never Yellow, and called Arrow Checker. After I gave my address, the driver was completely silent. It was creepy. Not like Über, where you have such cool conversations that you really regret the end of the ride. He had his credit card assembly completely disconnected, neatly wrapped. At the end of the ride, I said to him, «I wanted to pay with a credit card, but since you, specifically, make it clear that it’s not possible, I have no choice but to pay in cash, and I resent it. I got on the phone with the company and told them I was making a complaint and they hung up on me.

After a cancelled flight at SFO, I asked for an estimate of a taxi ride to my home in the East Bay. The quoted rate was high, but I took it. At the end of the ride my driver gave me a bill for 1 ½ times the quoted rate and said that was the company policy for fares more than 15 miles outside of San Fran and pointed to a small-​print plaque in the taxi.
This is a case of bait and switch marketing. The cost estimate should have been at the 1 ½ rate.

I wish I can put 0 star. I left my ipad on the cab and called the dispatch 3 times and they promise to call me back. they didn’t call me back and instead they ask me to call 311 to solve the problem. what the heck is 311. they keep saying can’t get a HOLD the driver. The service is very bad and not willing to help. This cab company SUCKS.

Unilocalers — meet the taxi cab driver that’s the poster child for nearly everything that’s wrong with traditional medallion cabs in our lovely city.
Arrow Cab #127 — YOU are the reason I will never ever even think about taking a traditional cab ever again. You drove like a maniac, and after you threw me off the back seat with a nice brake slam because you were tailgating, you laughed and said, «Oh, this must be your first time in a San Francisco Cab.»
You assumed since you picked me up at The Palace Hotel that I was a tourist. WRONG. City girl here, just had too much to carry from home to make it to MUNI.
You ignored my request to take a turn close to our destination so you could drop me on the right side of the street. You took a long and lazy path of travel to the UCSF Medical Center. You were rude, and you didn’t have your registration information posted anywhere in the cab.
Complaint 3 856 559 was filed with SF 311 yesterday.
I’d rather walk than get in an Arrow Cab ever again.

Never showed up to my call. If you really need a ride you may want to try another company.

I was leaving the Fairmont this morning and when I told the first cab driver in line where I was going, he told me he couldn’t take me. (Apparently it wasn’t far enough.) It definitely was not walking distance in high heels, so the next cab driver in line took me without a complaint.
Arrow Checker Cab #9030, you suck.

Ok, due to my occupation as a security guard I have to deal with cabs all the freaking time. Because for some reason people don’t want to bother calling themselves a cab, they prefer to bug me :))) But well, it comes with the territory (the job)
Remind you, this is ONLY review for their dispatchers and their customer service. I love these guys. Guys, whoever works night shift (that’s when I have to call) — you are awesome. In over 5 years never I had a rude, sleepy or a dispatcher who gave me some kind of bullshit. A minute ago I called them, no answer (well duh, it’s Saturday night). I get a call back, and the same guy I’m used to hear says: «Hey, I missed your call, do you need a cab?» Dude, that is AWESOME.
And do I need to tell you that if a tenant after asking me to call a cab, cancels; when I call Arrow they very often say: «Thank you calling us back».
Keep it up guys, I will keep calling you and bringing business your way.

Someone else said it and I’m here to confirm: Beware of cab #933.
Got into this cab last night and the driver — in his desperation to make a green light — decided to take off with the van’s sliding door still open. We drove for a good few minutes down GEARY like that. Forget asking where we’re headed first or waiting for us to put on seatbelts. THIS ASSHAT WILL DRIVE OFF WITH THE DOORS OPEN AND YOUR FEET DANGLING OUT THE CAR.
To make matters worse, he’ll scoff when you complain («You’re not gonna die») and then try to make small talk. Stop signs don’t faze him and common sense doesn’t either. We (rather decently, I thought) informed him we would file a report and his response was this: «Seriously? Are you serious? Don’t be a schmuck about it dude. You don’t have to be a schmuck about it. Are you serious, dick? You schmuck! Bitch!»
This is an idiotic, reckless driver. He will hurt someone if he hasn’t already.
PS: I don’t know Yiddish but I know this guy’s a meshuggener.

I’m glad Arrow cab has decent reviews. All the other cab companies scare the hell out of me. The reasons are quite obvious and have to do with drivers not showing up.
When I need a cab at 5 am in the morning, I can rely on them to pick me up. I called the night before and schedule the cab. I then called 30 minutes before my pickup to confirm everything and the driver showed up 10 minutes early. He got me to SFO in less than 15 minutes. I was quite happy with the overall experience.