ARC Document Solutions -San Francisco

I did experience the same thing that most people here did. They took my cards for around 20 mins and than when did they brought it I found out the big guy already charged me and asked me to sign. When the different guy asked me for my CARD he literally said «Could I barrow your card?» not even tell me that they gonna ahead and charge me which is totally unacceptable. When I saw HOW MUCH HE CHARGED ME for printing 2 small papers he laughed and said ohh «we have a limit minimum charge no matter how many paper u print» Seriously u just asked the customer to barrow their cards and go a head and charged them without even ask them for a permission or even tell them how much you gonna charge them”

Everything started 4 stars. I brought a single stack of documents to bind. It costed 12 $ + taxes, 9 of which where only to pay for the COIL they use to bind (must be made of pure plastic-​coated silver). I found it fairly overpriced, but the man who took the order was nice and waived the fee for the thin plastic cover (around 4 additional dollars for both sides) and told me it would be ready in 2 hours. I agreed.
When I came back my order was ready, but 2 things happened:
1. The guy who delivered it, who was a different one than the one who took the order, took my card to the back of the store while printing an invoice that was already printed. It took him like 3 minutes. That was weird at least, cause then he came back and I was charged by another guy in the front, no need to take my credit card.
2. When I left with my 16 $ bill, then i realized there were not only taxes added, but a WRAPPING concept of more than 2 $ that i didn’t ask for. I asked the guy at the cash what it was for and he explained me while chuckling it was for PUTTING THE BOOK IN AN ENVELOPE. Yes.
I am glad I’m moving to another location soon and don’t have to deal with such shameless robberies, just because there are not enough competitors in the area or because some Airbnb HQ nearby is OK with paying ridiculous prices.
Good luck in the free market.

They’ve screwed up on ⁴⁄₆ orders. They don’tseem to read their orders. Once, the delivery man delivered to the wrong location. Another time, they said delivery man had gone home so we would need to pick them up. Went to get them and they weren’t even ready… Had to wait 2 hrs. Once they printed color posters in black and white. Once they reprinted a previous order (days previous!) instead of the file attached — that one really blew my mind. Another time they printed a portrait poster on a landscape board. They just don’t seem to care about their work.

Fast and easy. Great customer service. My engineering drawings were scanned beautifully. This is my go to spot

Was charged $ 40 to make 5 24×36 copies of architectural line drawings and they didn’t event bind it for me. I needed the copies for a Graphic Communications class I’m taking. I found out when I got to class that everyone else only paid around $ 10! I feel completely ripped off and will definitely go elsewhere next time. Arrggh…