Ann Sacks Tile & Stone

Horrible experience. From what it sounds like from other reviewers, I am not the only one with the same problem. I must not have looked ‘rich’ enough to deserve customer service. I walked the store then went to their desk area to buy a sample of a tile I liked. The woman at the desk was on the phone, so I politely waited. She ignored me for a few moments before asking what I needed. I told her I was looking at a sample tile to buy. She started walking toward that direction when she stopped and answered the phone. I thought it was somewhat rude, but whatever. She then begins to walk again but stops a few feet to tell me «they» are too busy today, and I should come back another day. There was only one other customer in the store who was being helped! I don’t know what kind of employee training goes on here, but clients who are standing in front of you should be the priority. It was awful to be asked to leave for asking to buy a sample. Who does that? Her choice of conducting poor service was not a good one, as I am also an interior designer. I will never recommend or buy anything from this retailer.

If you enjoy being ignored by condescending saleswomen, this is the place to go. After 10 minutes of asking questions about floor tile to a woman behind the front desk who clearly felt it was a waste of her time to get up and help me, I left and went across the street to Waterworks, where the staff could not have been nicer nor more professional.

I’ve been searching for Floor Tile for my Master bath and I’ve visited several Tile and Marble Stores in my area but couldn’t find «The one» or my calls were not returned when I had questions or The Mosaics that I wanted were far outside of my budget. I had read some of the negative reviews and knowing that I only needed 122 sq ft AND I’m not a pro designer I was bracing myself for a possible negative experience when I had decided to drive two hours to this Store. Within seconds after walking in I was asked if I needed help and explained to Lori what I was searching for. She was very helpful and we ended up finding a Perfect Design and on a budget that I could afford. I’m so glad that I went!

Horrible customer service, if you are comfortable spending a lot of money with lack luster (putting it VERY friendly) results, then this is the place for you. Otherwise, find a business where you as the customer are valued, not their vendors.

Was in to get some help on my 5^th bathroom remodel, 4 of which have been with tile from Ann Sacks. I keep going back because of the beautiful color of the tiles and the unusual sizes that they stock. I had a very vague vision of what I wanted to do and I received some very helpful advice from Steve.
Every time I am doing a project think I can get it done more inexpensively user cheaper tile from elsewhere, but then I go to Ann Sacks and they solve all of my design dilemmas with great advice and unusual riffs on basic tiles (e.g. a huge version of a subway tile, which I think I may use on my current project). I will keep going back.

Whereas the showroom is gorgeous and they definitely carry a fine line of tiles and fixtures, I was ultimately very disappointed by their performance. I ordered very expensive Kalista plumbing fixtures months ago, and they supposedly kept them in storage for me. When we were ready to have them shipped to the job site, they told me that they’d sold them to other projects and that now they’re on back order! Even though they were paid for months ago, I now have to wait up to 6 weeks for their delivery — thus delaying my project and adding lots of extra cost. Some of the ones that did arrive were also discolored. This is an unacceptable practice. I say go elsewhere.

Thank you, Ann Sacks! From the moment I stepped foot in the gorgeous showroom, I knew I was in for a treat!
I was promptly greeted by Kaye Kim who helped me around the showroom as I described my kitchen remodel project and the vision I had for a new kitchen backsplash in particular. Kaye knew her stuff when it came to subway tiles and presented me with a number of looks, all whites of some sort but all very different. She let me wander around some more too, the showroom is just a masterpiece, as she went and pulled samples. She sent me on my way with samples to consider — great options and varying whites.
Following that, we corresponded via email or phone and she was always super responsive and helpful. We ended up ordering the Arden subway tiles in white which arrived earlier than she estimated and in perfect shape. When I realized after the fact that we needed quarter-​rounds for some of the edges (oops), Kaye was quick to get that added order in motion and we received it quickly.
Flash forward to today and our kitchen remodel is (essentially) complete. Our backsplash is stunning! I’m happy to say it was so effortless to work with Kaye at Ann Sacks!
I hope to work with her and Ann Sacks for all my tile needs and would recommend others check them out as well. Their products are stunning and the service is top notch.

Wanted to add a short update on customer service. Maureen at Ann Sacks did go out of her way to help our project move along. She had the custom mosaic overnighted from the manufacturer to avoid further delay to our project. When the mosaic arrived missing two of its pieces, Maureen offered to drive extras from the showroom over to our house. We’re almost finished with the project and the tile is as beautiful as I was hoping.

I’m about to begin a remodel so I came to Ann Sacks. Wow! So many options! If you’re looking for something unique or even the classics then this should be your stop. The staff was very friendly, and went out of their way to order me samples they didn’t even have yet. Can’t wait to see how my new kitchen looks!

I went to a lot of tile shops. The basics from Ann Sacks are turning out to be the best option for me. Several of the tiles here are available at other shops too, but overall I think Ann Sacks has better tones and textures.
The customer service has been fine for me. People ask if I need anything, and they were nice and helpful in pulling samples for me.
I haven’t completed my order yet so we’ll see if I have any problems with breakage, shipping time, etc.

After purchasing $ 25k of tile, some of the colors are fading in our master bathroom. Their customer service has not helped and doesn’t return calls. I would recommend Waterworks just down the street. Much better customer service. Bummer, because their tile designers are amazing.

Horrible place… I’m a sculptor who has a lot of experience with mosaics, and was looking for some tile to get creative with my kitchen. I was completely looked over, despite plenty of people there to help. The rich looking older customers in the store had plenty of assistance, and it was insulting to be so brushed aside.
I did however find some tile that would work, (on the cheapest wall that Nancy, a sales rep sitting a her desk pointedly ignoring me, (other people seem to have had a problem with her as well) kept redirecting me to without a word when I asked for help) but when I emailed her to follow up, she took my info to get a quote and then never emailed me back!
Finally ended up at home depot, got excellent service, and though I couldn’t get as creative as I wanted with their selection, that was definitely the right choice (for a 10^th of the price as well).

I would give zero stars, but Unilocal won’t let me. My girlfriend and I went to Ann Sacks to BUY tile. We had drawings, measurements, ideas, even pictures of what we wanted. We entered the showroom, was greeted by a saleswoman, showed her pictures of what we wanted. These pictures were of displays in the Ann Sacks Denver showroom. She told us that she has never seen this before, and pointed us to another tile, which we did not want. She talked to another salesperson, who said basically the same thing and they both just walked away. That was it. For the next 10 minutes we were completely ignored. So we walked. And we’ll buy tile somewhere else.
Its a shame, the service in the Denver showroom was the opposite — friendly, helpful, we even email them for information that we CAN’T seem to extract from the San Francisco showroom. Ann Sacks Corporate should do a visit to the SF site and do some housecleaning. They might get more customers.

WORST shopping experience EVER! Avoid this place like the plague. I would give «0» star if I could.
I’m in the process of doing a half million dollar renovation on my home. Ann Sacks has good quality and stylish products. However, this was clearly the most stressful experience of six weeks duration. The manager and workers at the store are lazy and unhelpful. When I complaint to the regional manager, who happened to be at the store today, she was rude and walked away.
You may be tempted by their goods, but AVOID this place.

Excellent service and they warn you of overwhelming selection! Take your time. Bring sample of colors of your bathroom, etc of whatever you plan to redo.

I want to clear up a few things. Ann Sacks is very friendly to people that are designers. If you aren’t part of the trade and have stumbled in here then it could be why you they aren’t rolling out the welcome mat. If you are a designer then its a pretty standard procedure: fill out your file, attach business card, write project description, etc. Everything else about Ann Sacks is professional and nothing here was out of the ordinary for me.

A beautiful showroom, and great help from the intern. Is it strange to feel like I’m entering a spa when it’s a tile shop?

Lovely showroom… lots of selection… do not go to Nancy… better yet go to Walker Zanger and work with Reiko.
We spec’d a concrete stone selection from Ann Sacks. Our installer called Nancy to confirm that everything was ready. My installer noted that all she wanted to do was to get the authorization to place the order as soon as possible. We asked for samples of what she was going to order as a final double check. The samples arrived. Totally different color. The stone was called the same name but it was a different color.
So we went in to see what the deal was. Nancy drops the info that the tile is no longer available in the old color but that they have a new color by the same name. Forget that the tile was installed on the floor of Ann Sacks as a display tile. Now, I am OK with canceled selections… that happens in the interior design field. But he right call was to have our sales rep let us know so that we can get the heads up. BTW, no apology… nothing…we just walked out.
We punted Nancy and her poor customer service and we suggest that you do as well.

Wow. I eerily had the exact same experience as J.C.
I worked with Nancy, who did seem pleasant and helpful in the beginning. And they do have beautiful tile.
When I placed my order, I explained to Nancy the importance of the tile getting there the following Monday. I told her that I would pay for expedited shipping. She talked me out of it. She said that it would definitely be there in time, no question about it. I placed my order, put a couple thousand dollars on the AmEx and eagerly awaited my beautiful new tile.
Well…the targeted Monday comes and goes without any tile and without so much as a word from Nancy. So, I call the next day and wind up talking to Jeff, who is apparently Nancy’s manager. Come to find that they couldn’t even find my order. Hours later when they found it, they tell me it hadn’t even been picked up yet and it wasn’t going to get there for at least three more days. So, I get a little irate… Jeff’s response: «I can’t drive the truck myself. You’ll just have to wait.»
Long story kind of short: tile doesn’t ship that day either. I call Nancy the next day and she, again, can’t find my order. Hours later, she FINALLY calls me back and says that the tile is finally being picked up and will take a few days to arrive. She also couldn’t be bothered to care about the fact that they had caused me to lose a week of work on my project, pushed out my move-​in date and forced me to be homeless for 3 weeks. AND, when I told her that I was going to have to cancel my order, she actually asked, «Well when did you need it to be there?» I had to re-​explain to her that I needed it three days ago and that she had promised it would be there and actually talked me out of expedited shipping. Apparently the recession isn’t affecting Ann Sacks and they have SO many orders pouring in that Nancy can’t keep track of it all!
Result: Cancel order, demand full refund. Order BETTER tile from Walker Zanger. Put order in at 12:00 on Wednesday and tile arrives by 12:00 on Thursday.
DO NOT ORDER FROM ANN SACKS! Call Andrea Grant at Walker Zanger — she’ll hook you up! And she is incredibly pleasant to work with.

I will be fair. The showroom is awesome. This is a great place to get ideas even if you are out-​priced. When i walked in, i was greeted and helped. I had been to some other showrooms and completely blown off. I found that the high end tile dealers tend to have a knack for identifying designers ready to pull the trigger. So I can see how Jenny W’s experience could have happened even at Anne Sacks.
I worked with Nancy. I found her to be lovely, and helpful at this stage of our work together. I ordered my tile for my bathroom from her, and a month later it still hadn’t arrived. The work on my bathroom stopped, and my tile guy «Martin» from Heritage Marble and Tile (awesome) advocated for me. What I found was that Nancy hadn’t followed up on the order, and amazingly the distributor had not shipped it. There was no immediacy to her follow-​up despite our pleads that the job was stopped. Martin from Heritage Marble and Tile began speaking to the manager despite his long standing relationship with Ann Sacks. No apology, no rebate, and still no tile.
I thought that I should update this. I started working with the manager there. After I explained the difficult time I was having, and described how I had been virtually abandoned by the sales person, he gave me a 25% discount on the tile. Also, he gave me daily updates on my order. It seems that they were dealing with a vendor who was extremely unreliable. I would have liked the turnaround to have happened earlier, but the turnaround did happen. I am happy with the tile, but the job did get stalled for several months.