American Apparel

I got scammed by
!!
During one of their sales online, between the time I added an item to my cart and payed for it, the item went off sale. I contacted customer support once I received their purchase information email, and they refused to refund me the difference. As soon as I received the item I shipped it back to them. A month later I got the item back, completely covered in black stains! They refused to refund me because the item was damaged. I contacted customer support again, explaining that I sent the item in perfect condition, and that I kept it in its original packaging since the moment I got it. They told me, once again, that they could not refund a damaged item, and gave me a 30% off coupon that expired in one month, to be used on full price items. I tried washing out the stains from the item but absolutely nothing worked and it shrunk TWO sizes in the wash. I ended up throwing it out without even wearing it. $ 42 spent on trash.

This past year needed to stock up on leggings. The quality has gone down
The material is thinner and not feeling great also the length is so long now compared to what it used to be.
Maybe they need to make different lengths now. Really disappointed. I’ve come here
For years. They open way to late for those
that like shopping at 10 am.

I had thee best shopping experience at this location. I went in looking for bathing suits and the cutest employee came up to me and my friend her name was Alyssa she was Columbian and gorgeous. She made small talk an d gave me her honest opinions on bathing suits simply amazing service. And the guy who rung me up was cute too loves them both! Thank you so much guys!
XO Olivia

Ordered 5 leather bags from website. Received 3 so far. They threw them in poly bags and send dirty used looking items. Leather clutches were folded and creased. Will fight for refund with PayPal if I get nowhere with their closed customer service department. Shocked at how unprofessional they are.

If I could put Zero stars I would. I walked in on Thursday 2÷26÷15, with my Gold iPhone 5s and when I walked back out I discovered it was missing. I talked to American Apparel who were responsive about going to their Theft department and looking at the store tapes. I tracked using «Find My Phone» to the 500 block of Balboa Street where the thief turned off the phone in units 543 – 549. I filed a police report.
The district manager called today to tell me that they caught on camera an employee taking my iPhone. The employee says she no longer has my phone that she «gave it away». I was promised the written signed document admitting that she had stolen my phone. Then later today I got an email saying they would not release the information to me. I needed to file a police report and the information will be released to the police. I replied that I had filed a police report and attached.
I would not trust a company that employs thieves. On an email list I am on there was surprise that American Apparel did not help more or offer an apology in the form of a gift certificate or money to replace the phone. I really would like my phone back, it has information and an application that my disabled child uses. Please support me by telling AA to release the information so I can pursue restitution from the thief who stole my phone.

Immediately when I walked in I did not feel welcomed. One of the employees took a quick glance at me and didn’t even care to greet me. I had walked in with a few of my friends and we were followed around the store very obviously. I mean… it’s alright to keep an eye on people, but it was done so obviously. I felt uncomfortable and most of all unwelcome. Plus, all of the employees seemed very unhappy. I will not be returning to this store ever.

I love their watch collection and their nail polish is to die for. Never had a problem with their clothes being crappy but then again I’m not a fucking retard and can read the care instruction labels on my clothes. Their stuff is incredibly soft and lasts forever. I have a couple band shirts that were printed on AA that I’ve had for years.
Mainly I wanted to leave a review about how helpful their associates were in regard to a watch I bought at the Valley Fair location. It broke after just a day and I was kind of pissed because their return policy states that jewelry was final sale. I brought it in with low hopes, but the girl at the register was so helpful and nice and let me grab another one of equal value (Their Casio watches are durable as fuck — I would steer clear of their other brands though) I was so happy getting a replacement watch that I ended up getting some swimsuit bottoms in the same visit and another friendly associate helped me choose between their different prints.
I don’t know why this store gets a bad rap in terms of customer service. I’ve always had a great experience coming in here and have been helped whenever I looked lost or asked an associate. Pretty sure a ton of bitches leaving bad reviews are snotty rich kids who have never worked a day in their life and don’t realize the pangs of retail life (understaffed, underpaid, shit hours, and heaven forbid health insurance) If you need fucking help just ask instead of standing there like a pile of dogshit.

I walked in to turn in my résumé and this one young lady with long brown hair was so sweet and went out of her way to get the store manager for me. I spoke to the store manager and he was the nicest manager I’ve ever talked to! As I finished talking to him I shopped around a little bit and talked to the young lady with the long brown hair and she was so sweet and asked how the talk with the manager went! Not only was she so supportive but she even suggested to go to a different american apparel location that is definitely hiring! This location is awesome. Great customer service!

American Apparel is one of my favorite clothing stores. The clothes are soft and have great color and style collections and are 100% made in the USA! My favorite location is the Haight Ashbury location because it has the friendliest staff. I will continue to support American Apparel because it supports fare wages and is made in America.

While I’m not the biggest fan of American Apparel, I do some occasional shopping in here. I usually purchase my plain t’s and shorts here– the cotton they use for their shirts is out-​of-​this-​world soft! You do pay a little more for it but it’s an article of clothing that you can easily tell what that extra money is saving.
Now I can see how so many girls love their high wasted pants, tiny swim suits, bright colors and crazy patterns. Some people can pull that look off but it’s not for me nor do I want to attempt to pull it off. We’ve all recognize their riskay adds all over the internet and SF so if that’s the look you’re going for you can certainly put together a skimpy or 80’s-esque outfit here.

This is a review of this particular store, not AA itself.
The young lady manning the change rooms today was one of the most condescending and rude people I’ve ever come across in retail and her attitude made me change my mind about buying 3 pairs of disco pants. Sisters need to stick together, not give each other scathing looks and eye rolls when they ask to use the changeroom. Go to the store Downtown.

You know, I have a bone to pick with you and your $ 50 hoodies. Should the strings come out that easily? I thought their purpose was to stay inside the sweater. I even tied in up when I did the laundry. Cheap material and or construction. So, yes, you are thicker than my old hoodie and I appreciate that. And, yes, you are a fine maroon color, but this is the kind of behavior I would expect from Target.

To be fair, my review is low because I would literally wear nothing in their store.
Don’t get me wrong I LOVE that this stuff is made in America. I love our homeland is not completely reliant on foreign imports.
However, I know it’s all the rage to get clothes from here for some reason, but there were two things with patterns on them… and my closet is all about interest, depth, and originality… something that is a lost concept to the designers for this brand.
If a foreigner came here thinking this is literally what Americans wear, I would be a bit embarrassed. Although I guess it does same something about our society — that plain, tight fitting, overpriced, repetitive clothing is what Americans love so they can blend in.
Whateves. Haight is about originality and creativity… kinda a weird mix on a street full such creative stores and venues.
Oh, and as far as customer service, anyone might expect just the fantastic American stereotypes we tend to promote.
That is, being rude by completely ignoring them or being too lazy to help.
God I love America.

Dare I waste my time reviewing it? Considering the staff rarely wastes their time with customer service… well, I’ll do it anyhow.
The staff disturbs me. Granny panties/​leotard at the door was lukewarm at best. The girl inside is dressed like a forced sex worker, let’s be honest. The owner of the company has been sued numerous times for forcing employees to either have sex with him, dress sexy for him, or just plan sexual harassment. (Explains the ads, doesn’t it?)
As someone who rocks a size 8, it’s rare I find a good fit here.
Apparently, they just had a «fatties» model contest because now they’re carrying plus sizes — up to size 12! Huge, right? The winner is eating fried chicken in a pool.
Apparently, that was unacceptable for AA. Back to imprisoned Eastern European women for marketing ideas…

My favorite American Apparel of all time! I was usually always skeptical of the customer service because AA workers seemed to be a bit pretentious and snobby from my experiences. My friend said he wanted to go to the AA on Haight St and I reluctantly agreed since I didn’t really want to go.
To my surprise, the cashier, a pretty cute brunette was the nicest salesperson I had ever met! She was awkward but in a really cute and funny way. She said, «Sorry, I don’t mean to be weird but I think you’re one of the nicest customers I have never had​.Sorry​.Is that weird? I didn’t mean for it to sound weird.» Hahaha. She even recognized us the second time we came back!
Also, they were very efficient in looking for our sizes in the back and was understanding because we couldn’t get our Groupon to load in the store. Note: AA on Haight St does not like iPhones!
Street parking is difficult but worth it for the service at this location!

I came here looking for some socks for kickball.
«Did anyone help you today?»
«Nope»
“Did you find everything you’re looking for?”
«Not really. I was looking for some blue and yellow socks but guess plain blue is good enough. I’ll return them if I find something better online.»
«Oh, we don’t accept returns on socks. „
“Even if they’re still stapled in to the packaging and have the tags on?“
„Yes“
“Wow…well that’s a sucky return policy. No thanks, then.»
But I guess that’s a corporate policy. On to my main complaint with this store — the hours. Supposedly, they open at 10 AM on weekends. Yet I routinely walk past it at 10:15…10:30…10:45, and they are NEVER open. In fact, I’ve seen them closed as late as 11:30.
Add to that an annoying teeny-​bopper staff, and I’m just not a fan. Haight Street is loaded with vintage stores, so an AA on Haight Street is basically pointless if you’re a guy.

Really, if you’ve been to one American Apparel, you’ve been to ‘em all. From the shiny to the overpriced to the obnoxious, their wardrobe and interior design is about as consistent as any Big Mac you’ll encounter between San Francisco and San Antonio.
Never have I been overly keen on their selection of wears, but you really can’t beat this place for their golden (literally, and figuratively) array of party attire. If you really want to make a splash at the next neighborhood ‘80s party or a disco affair for the ages, you’re bound to find something appropriate for the occasion.

I’m not a fan of everything at American Apparel — but I know that every year — I will definitely be dropping some cash at American Apparel.
American Apparel is seriously one of the best go-​to stores for basics for nearly any and every occasion.
You can get thigh high striped socks. Faded light blue cotton vintage wash shirts. Perfectly crisp business shirts. Thick cinching belts. Comfortable underwear. Just the right length and stretch — ‘tank tops.’ Light breezy cotton dresses. Jumpsuits. Shiny leggings. «Fanny packs.» Baby soft lined fleece hoodies. Headbands. Scarves. Leggings. Bathing Suits. Leotards.
Etc…etc…
Yeah their ad campaign can be in your face. Yeah some of their prices can make my face scrunch up. But when it comes down to it — American Apparel has what you need. It’s quality. And there are certain articles that you can get here — that if you dress up right with the key accessories — will receive a slew of «Where’d you get that?!» compliments.
Also — I have always liked the staff here. Today they offered up advice on all of my items — and I could swear that one of the girls working here today used to be on TV (America’s Next Model or some show like that).
I always find their sizing to be different and varied for many of their items — so def. make sure to try EVERYTHING on. EVERYTHING.

To the one half Asian chick working the fitting rooms yesterday evening (1÷12÷09): quit your job and stop being so mean to everyone asking you for help. I understand, working retail is a bitch sometimes, but you really need to stop rolling your eyes when people ask you for help. I heard your ass sigh when I asked for another size.
What annoyed me the most, my friend, who’s just as tall me (I’m 5’4″), was obviously struggling to get her size from one of the top racks. She was tip toeing and jumping and just trying her hardest for the longest time. We’ll that one «favorite» worker of ours, just stood there and stared at her blankly. I had to ask that chick to help us out and she straight up said, «we’ll if I have to…» And then she slowwwwwlllllyyy walked over to get the grabber. I wanted to grab that pole from her hand and beat her with it.
I would give this place 5 stars because we’ll you really can’t go wrong with American Apparel’s simple yet colorful merchandise but like I said… home girl needs to go. NEXT!
Also, after gaining weight during the holidays, it felt nice to buy clothes that are one to two sizes smaller than what I normally wear. AMEN to unisex clothing!

For those of you who want to look decently fashionable, yet don’t care to have some Italian or French dude’s last name plastered all over your chest, American Apparel just might be your ticket. Marketed as the anti-​sweatshop, «Made in the USA» brand, AA is making a major splash in the garment industry, with simple, functional designs, and NO logos.
Much like Express Men (
), the cuts are created more for individuals with lean, fit physiques, and may not suit your body if you are a bit out of shape. For the latter, perhaps Aeropostale (
) might work to your advantage.
At American Apparel, the zipper hooded sweatshirts at $ 40 are a steal. They are available in a variety of modern colors, and are made of soft, durable material. For the longest time, I blindly stayed loyal to Russell Athletic, not knowing that all hooded sweatshirts are not created equally. Now that I have found American Apparel, there is no turning back. Also, the «schoolboy» vests are simply awesome. They are some of the nicest non-​cashmere ones I’ve seen, and will only set you back a cool 28 bucks.
However, that’s as far as it goes for me. Seemingly completely opposite of the bargain basement pricing of the aforementioned two items, everything else seems ridiculously expensive. $ 15 for an undershirt? That doesn’t make sense. I would gladly pay say, $ 60 for the hooded sweatshirt if they could drop the t-​shirts down to $ 5. That seems more logical if you ask me.
The whole non-​sweatshop thing is a very worthy cause, but it’s not like I’m more than barely above basic survival level myself. I’m not exactly ballin’ out of control like JD and Nate Dogg to be droppin’ 15 a pop for some underwear. In the whole scheme of things, the plight of my peeps in rural China has little effect on my daily grind. Whether made in the USA, Bangladesh, or China, the bottom line is that we are all just trying to put food in our own mouths, and clothes on our bodies. To quote the famous line from the classic movie, Boiler Room, «We’re not here to save the manatees.»
Cliff notes version: Hooded sweatshirts and vests are the deal of the century. T-​shirts are a rip off.