American Apparel

The customer service here is the best! The store location is just perfect in the marina and I love coming here for all my basics.

THE WORST CUSTOMER EXPERIENCE EVER!!! Today — Thursday, July 30, 2015! I cannot even recreate the nightmare that the «key holder/​manager» Caroline and the heinous sales guy who — BTW, complained as I walked up, about the «lame ass» company whom he’d «just given his 2 week notice» here’s my rant on fb:
WORST customer experience on the planet?! After sweating at Soulcycle, I went into #AmericanApparel on Union St to return a tank top. Saw a dress I «might» like — so I exchange the tank for the dress and I say; «if this doesn’t look right, can I return it?» The guy who JUST rang me up said, «no refund– exchange ONLY.» So I said, «then I probably shouldn’t buy it until I can try it on.» And the guy says, «ok you can have store credit.» I said, «can’t you just void my transaction?» He said «nope.» The «key holder/​manager also said «nope!”(and I QUOTE!). Oh my god that was heinous. And there were no other customers in the store. I will never shop there again.

Worst experience I’ve ever had. I asked to. leave my bags with them in the front. So that they would not follow me around like Hawks. They said to keep my items. They preceded to have every single person watching me the whole time. Than i went ti try on the merchandise. They told me that there were no rooms open which was a lie. Than they went and tried the door open in be very back room. It was a a huge set up. I ended up finally getting one if the gitks to admit it was happening. i will never shop at that store location ever again. Maybe even stop supporting the brand. Important really offended by this. Im a frequent shopper of union street.

American Apparel used to have such a huge appeal to me, having tons of comfortable basics. But the place just doesn’t have the same appeal anymore, and their advertising campaigns, which mainly seem consist of underage women in what I assume is a dirty basement, are just gross.

This is the best American Apparel location in the city. It’s spacious and clean and it has the best selection. All Dov Charney scandals aside, American Apparel is my go-​to store for basics like tights and tshirts. I tend to stay away from their dresses because they are either unflatteringly tight or unlined and therefore, see-​through. The fitting rooms at this location are also great– I’ve never had to wait in line and they’re always kept tidy.

Not only is this location a great neighbor to our store but the service as a customer is consistent and kind. All of these employees seem to take pride in their customer service, bravo.

Terrible customer service and employees that are rude and unhelpful. I had a terrible experience returning merchandise and will never step in this location again. The girl at the cashier had the audacity to give me a lecture on why I shouldn’t be returning the thermals that didn’t fit and that I can easily give it to someone else or sell it!

I really like this store because of the simplicity of their clothing, but yes it is definitely overpriced. I give it two stars because 1, I like the items there even though they are pricey, and two because the guy by the dressing rooms that day helped me find what I was looking for. Other than that, I do agree with other Unilocalers that they salespeople act as though they are better than you. I stood at the cashier for awhile, and noone came to help me when I wanted to make my purchase, and when I saw someone that looked like they worked there, I had to ask her myself if I could purchase my item. As soon as I took out my phone to use my Groupon, she gave me an attitude saying «Um, are you using your Groupon? If so, you can’t use it today.» First, she assumed, second, she was straight rude. She had short, blonde hair. I would not be back to this store at this time if I were to ever come back. Should just stick to online shopping to avoid poor customer service.

Boring and over priced. Customer service was pushy and clueless.

Every time I go in this store, I get followed around by obnoxious, snooty salespeople who continually ask me if I «need help finding anything» as soon as I enter the place. I’ve never stolen items from any store, and I’ve shopped there several times before. I suppose being a younger Hispanic girl in the Marina makes me look suspicious? Not cool at all. Today I went in to buy a sweatshirt; as I took it off the rack, the guy goes «I’ll put that up front– IF you are going to buy it…» I continued browsing for a minute or two, but I got so uncomfortable that I bought the sweatshirt and left… I should’ve just walked out without buying anything at all. I’m returning the item tomorrow and never shopping there again (which is unfortunate because they have great stuff).

My daughter loves American Apparel, and of course parking is a hassle at all their SF stores. This location is decent on a weekday at 10 a.m. when it first opens, and we pop right in and out. We tend to walk around afterwards and window shop in the Marina district, it’s quite a nice stroll. She is obsessed with their sweatshirts, almost any color — she truly loves pink though. She ruined her last one, so I rewarded her with a gift after seeing her stellar grades. When I was up in Napa, I stopped by their Outlet store, same price on sweatshirts. They never go on sale, and I can’t understand the hype. Staff aren’t pushy, they give great tips on how to care for her sweatshirt to make it last. What’s the big deal? Can’t understand teenagers; although, I do like their colorful suspenders on display.

Ok so the layout of the store is nice and everything is easy to find like any other basic American Apparel store, but hello??? Where is the customer service? So I wasn’t wearing any makeup that day after having just got my lasik surgery done and just wanted to go in to find what I needed. Maybe I didn’t appear trendy enough??? It’s not like I needed help or anything, but I walked right by a store employee and she didn’t even acknowledge me nor the fact I was rummaging through for sizes on one of the racks right next to her. REALLY???
Not only that, but when I got to the cash register, another employee told me I could get another shirt for 50% off. So I go to pick up another one and when I get back, the same employee who ignored me earlier was purchasing her «employee discount» items and had a 10 minute conversation with the cashier employee. You knew I was just picking up another shirt and coming right back and there were 2 other people waiting behind you!!! I can’t believe how bad the service is here. Will never come to this store again.

I really love it when a well know store that’s super trendy, doesn’t have stuck up people that work there and that if you ask them a question don’t look at you in disbelief that you are asking such question. Seriously. The dudes here (all I encountered were dudes), were all super helpful.

So, I didn’t get anything here but the sales people here were so friendly and helpful I gotta give them a 4 star. Spent a week obsessing over the AA easy jeans to later find out they aren’t as amazing as I thought (but that’s AA’s issue). Anyway, the staff was super helpful and gave me suggestions (since many of them were wearing the clothes).
Parking was hard (street parking).

I really like American Apprarel clothes and their brand. From their large assortment of basic deep v-​neck shirts, leggings jeans, tights, and even kids clothing in fun, bold colors as well as neutrals. They have even expanded their shop to include nail polish, purses, jewelry etc. I know I can always run in here and grab something cute. I feel like they always have unique items which is great.
I was a bit dissapointed with the customer service at the American Apprarel store in the Marina on Union. I was looking everywhere for this one time of legging and was not able to find it. I then tried to get someone’s attention to help me and when i did, they looked at me and walked away.
The person who ended up rtingin up my items was very friednly and took the time to have a conversation which was nice.
Overall: good place to find some great basics to add to your wardrobe. ALSO a great place for a quick costume if you need it! They always have easy Halloween cosume ideas

Just went in during the Thanksgiving/​Black Friday weekend.
I buy at American Apparel often for such items as legwarmers, simple club wears, and leggings. I got a groupon deal from awhile ago and used the deal and got Black Friday deal and found two super cute items that I’m very satisfied with.
The staff who helped me at the store was the first day at the store. She was very helpful and friendly. I go into the one near the Union Square and the staff are not as friendly and helpful as the one on Union Street, so from now on, I’m very likely to return to this one.
I had a great experience shopping there !!

The risqué videos are gone, but the staff dresses in the company style.
While I zoned out, My Lady selected leggings that she knew were on special through Groupon. They added up to something close to $ 100 at sticker price, but with a $ 20 Groupon receipt plus $ 10 or so, they were hers. This looks like about a 70% discount, yes?
An enthusiastic clerk, let’s call her Betsy, engaged My Lady and explained the legging styles. She described the alternatives and the discrepancies in size ranges, actually holding the different articles up and comparing the sizes directly. She made sure My Lady understood the knowledge she was sharing with us, and she did really know the inventory. Thank you!
If you miss the old videos, click through for the collection on how to wear a scarf, American Apparel style:

TRUE STORY.
They have the worse customer service, EVER. Wait, I’m sugarcoating things. this place desperately needs to drill the definition of CUSTOMER SERVICE in their employees.
PLOT: I’m browsing through the hoodie rack and I can’t find an XXS for the pepper color.
ME: Excuse me, do you guys have an XXS for the pepper hoodie?
LADY: *rolls her eyes* Uh I guess I can check.
ME: Could you please?
LADY: *walks away*
Five minutes after being invisible in all the associates eyes, I see the lady back on the floor. SORTING CLOTHES.
ME: *starting to get irritated* Excuse me, did you find an XXS?
LADY: *NO eye contact* Well. if it’s not on the floor, we obviously don’t have it.
ME: Are you serious?
LADY: Uh. yeah? If you don’t see it on the rack, we obviously are out. *rolls her eyes and smirks*
WOW, REALLY? lady, lets not forget the fact that you are suppose to REPRESENT the product and company. Needless to say, you fail miserably. You only work there, no need to get cocky and stuck-​up about it. I suggest you find yourself a new job, cause you’re not happy and most definietely customers aren’t happy.
THE END.

OK. Seriously. Are these clothes really wearable? I was in a pinch and looking for a decent clubbing top the other nite and for the life of me, could not find Anything that i could buy. And i had Money!
What’s with the SHINY aluminum look they have this season? I don’t want to be stuck into an oven! I want to go to a club/​bar!
And definitely Way overpriced. Lousy quality
YUCK
PS: and what’s with the over-​affected salespeople? Geeezus.

Not much of a t-​shirt gal so I don’t shop often at American Apparel. However, this week my favorite NY Unilocaler Miriam W was sporting the cutest black dress. I asked her where she got it thinking it’s probably some fancy schmancy designer. So imagine my surprise when this bargain shopper tells me she got the dress that apparently «everyone is wearing in NY» for just $ 36 at American Apparel!
So today I just happened to be on Union Street with my dad and remembered that American Apparel has a location on Union Street. Oh so close to my dress! Once inside I had a bit of trouble finding it among all the t-​shirts! Fortunately, the people who work here are so friendly– one gal actually looked it up online for me when she couldn’t figure out exactly what I meant by the «smock dress.» Also worth noting that the staff who work here are SO young. I could be their mom. Seriously…
Lucky for me they had my size in the back and I’m now ready to make this the dress that «everyone is wearing in Chicago.» And my dad loved the price too– definitely the most inexpensive piece of clothing he’s bought me (or probably even himself!) in a while!
Keep that dress in your suitcase Miriam cause I’m wearing it on Monday!
PS: Since so many of you are asking to see my dress:
Happy Shopping!