Alaska Airlines-Horizon Air

worst airline ever. you want to check-​in on your i-​phone? well, you can’t. tells me my confirmation number is incorrect. my e-​ticket number is wrong. oh, and by the way my mileage plan is wrong. happened in both directions. i’ve avoided this airline but having moved to portland, options are limited. still there are a couple of different airlines. alaska airlines is to be avoided.

I flew Alaska Airlines for the first time in August because I could get a direct flight to Seattle from Burbank. I loved that it only cost me $ 16 each way to upgrade to a more comfortable seat. Flight attendants each way were attentive and friendly, and the cabin was very clean. I plan to fly them again in the near future.

We got a little late and missed our flight, Alaska airlines did everything they could to get us on the next direct flight!

Running late after a sequence of über issues getting to SFO. Ran up to my gate at 6:34am for a 6:45am flight. Door already closed. I stand there and see my plane sitting there at the gate until it departs for the runway at 6:47am. Not pleased at all.
I officially have a case of the Mondays.
It balances out the flight I took last Friday that was the best commerical flight I ever experienced in my life.

Alaska airlines is s very disappointing experience. Worst airlines in the USA maybe the World, If you have a choice, do yourself a favor & choice another airline. To & from destination was a total nightmare. Sitting at gate with no Air conditioner. Myself & all the passenger are miserable. We have been sitting here for over 30minutes. Plus our flight is late & I have a connection. Never flying Alaska again. Horrible experience!

Customer service agent was very friendly and down to earth. She even joked with us and made us laugh.

A long time ago I found Alaska to be a better than average airline. Over the last ten years and dozens of flying experiences I make an effort not to fly with this carrier whenever reasonable.
For me flying is just a mode of transportation — I don’t expect anything fancy but I do expect good service and on time departures. I’ve come very close to reaching over the counter several times (prior to being mellowed by marriage and kids) due to outrageously rude agents. I read that they have a good on-​time rating but that has been the opposite of my experience.
Their customer service department is a phalanx of employees dedicated to explain why your poor experience and/​or additional unexpected charge is in fact your fault.
Southwest is not what is use to be but certainly the better choice. Most domestic U.S. airlines are pretty bad so this rating is getting an artificial boost simply as a function of grade curving.

Alaska the airline has a pretty good level set in service. planes have wifi and great selection of free first class foods as well a s good selection of food architected by a well known northwest chef. The Cheesplates between Alaska and Delta don’t even compare. Alaska has artisan cheese and crackers. Delta uses Hormel… that about sums it up. Oh. power at every seat is nice too. crews are generally happier than your average airline.

Alaska Air lines is one of my favorite airlines I have flown with :) their staff is really welcoming and nice. The seats are pretty comfy, there’s plenty of leg room and the plane was overall clean! Leg room is hard to find and is one thing I look for because my girlfriend is pretty tall. I would recommend flying with Alaska!

Alaska Airlines signage at San Francisco is non-​existent. Domestic flights on Alaska leave from and arrive at the International Terminal– that makes total sense doesn’t it? You have to stop and ask a cop where to pick up and drop off passengers. I realize this is due to a construction project but providing no temporary signage is hugely inconsiderate.
On my daughter’s recent flight, they changed her gate but never announced the change at the gate where she had dutifully gone. She finally realized something was wrong and made her flight with only minutes to spare. I can’t speak for other airports but save yourself some trouble and fly another airline out of SFO.

1) I am very disappointed with the way Alaska Airline handle their baggage returns and reimbursements. I have been contacting this airline company for the past month. Alaska Airline promised to reimburse for the funds that I’ve spent during this trip because of their irresponsibility and their commitment for «customer satisfaction».
this is what I sent last month… no response
«On April 10, 2015, I flew to Indio, Ca for Coachella with Alaskan Airline and they lost my baggage. My baggage contained all of my Coachella outfits, hair products, hygiene products, makeup, and shoes. Since they lost my baggage I had nothing with me for Coachella so I had to repurchase every item that was in my bag. The company told me that they will be responsible for reimbursing Richard Haslacher & I’s expenses including the Lyft/​Über rides to the shopping locations. Attached are receipts purchased on April 10^th/​April 11^th, 2015:»
2) My flight was delayed for one hour
3) My E-​ticket stated that Alaska Airlines was stationed in the Domestics, but it was located in the Internationals terminal?! This confused me because I was only traveling within California??? I circled for one hour looking for Alaska and almost thought I was going to miss my flight because of this
Avoid Alaska Airline! I am forever staying with Delta

Few weeks ago I decided last min flight down to palm springs, I booked a air ticket
on Monday and flight down to psp on Friday, Round trip It was $ 550 non stop .
I am a Star Alliance member, Usually I will use united airlines so I will get my points but down side is united express the plane is small and never on time. so I am try something’s new, I choose Alaska airlines. wow I can not believe they are on time
and get there earlier and also when I return is same. I am very happy with them.

Crappy stripped down airline, very old outdated planes and interiors. Sat in the airport waiting for them to fix our plane, finally boarded 4 hours late. Now after boarding and taxiing we’re headed back to the gate due to another mechanical problem.
Next our flight was cancelled all together and we’ve missed out on our first day of vacation in Cabo.
This has been a horrible experience which was compounded by extremely poor communication from AA along the way. It blows my mind that a major carrier has no contingency plan for a mechanical failure scenario. I will never fly Alaska again. Do us all a favor AA, go out of business already.

Sfo to slc
Pilot and flight attendants made up for the poor counter service. Also, Alaska has a guarantee that the bags will be available within 20 min of the plane getting to the gate. Soooo awesome. My friends that took a different airline were waiting for their bags for quite awhile.
Slc to sfo
Alaska at Sfo terminal is all messed up. After landing we walked past the ticket counter and it had huge bag drop lines still.
Then the signs said to go to baggage claim 12 but that door was locked. So we went into baggage door 9. THEN the guy working baggage (1 guy) says I can bring your ski bags in one at a time or you can all follow me downstairs and I’ll pull them all out one at a time. Shouldn’t take more than 30 min. What happen we to that 20 min guarantee? Soooo frustrating.
Cheaper airfare is nice, but you get what you pay for.

Alaska is a really stripped down, basic airline. No movie or any entertainment with extremely small seats. The flight attendants on my flight home weren’t friendly except for the elderly woman that tipped them for serving her drinks.
When all 3 of the self-​serve kiosks were broken and wouldn’t take my credit card for paying for my 1 piece of luggage and I had to go to the counter, the agent didn’t charge me for my bag which was a nice consolation.
There was a problem with the luggage being on the right flight. I solved this riddle after being at the baggage carousel for 40 minutes and then it turned off without my suitcase showing up and going to the claim counter. The agent wanted to argue with me about how I wasn’t bright enough to find my own suitcase and she finally went in the back to discover they had loaded it on a previous flight. She tried to blame me for this.

3.5.
Alaska is bare bones. No entertainment whatsoever. You get a miniscule bag of nuts and a glass of sumthin. Prices are no better than other carriers that provide more. That being said this is Alaska’s hub and they run up and down the coast all the time.
I much prefer jet blue or Virgin america… as they afford more amenities for the same price… but they are sporadic in they time schedules.

I asked a cup of coffee on the flight. I was aked if I needed sugar and/​or cream.
I said both. I was waiting. Sometimes coffee takes longer than soda.
I was reading a book. I didn’t get it. and flight started decending.
I couldn’t drink coffee.
I will never choose Alaska Airlines.

Super nice flight attendants, and the tickets are cheap if you book enough time in advance! I’ve never had any issues with late flights or anything. They actually board very early sometimes & arrive ahead of time!
In a lot of instances if you take a very early, or very late flight. You an get a whole row of seats to yourself!

This is for telephone customer service. I needed to change a flight and was charged the $ 125 to do so. Worse was that the management was rude to me:
«Why should you get a refund when I would have to give one to everyone else?»
«The only exception [where you can get a refund] is the death of a family member, and we call the funeral parlor to verify.»
Really!!! You call the funeral home?
Tried to explain they could get $ 125 from me now but no business from me again, or waive the fee as a courtesy and retain my business for years to come.
They chose the $ 125
All of the airlines do this except for Jet Blue and Southwest but it was more of the way Alaska chose to handle the situation that they won’t be earning my business again.
BTW if you want to know what actual customer service is, fly on one of the Japanese airlines like ANA. They are properly trained and very professional. The lack thereof with american carriers is shameful.
For domestic I’ll probably go with Southwest or Jet Blue from now on. I won’t ever go back to Alaska.

Horizon Airlines is one of those little airline that go out ox their way too give us great service with free beer and wine, and more times then not a smile. Then comes along a turd that is flying and didn’t bring their manners or is mad fog has set in like it’s horizon fault and takes their crappie attitude for us all to enjoy. These employees are great cut them a break