Abs Laser Printer Pros

I have a simple home HP printer/​copier/​scanner. I was printing mailing labels (last month for holiday cards) and one of the sticky labels got stuck and caused a major paper jam. I tried my best to get in there to remove the mangled label but couldn’t get in to where the jam was. I called HP who were extremely unhelpful. I then called around to several computer/​printer repair services… but I was told by most that they didn’t deal with ink jet printers and really only serviced major corporate accounts, not a personal home printer (I guess it’s not worth it to take on such a small job). Finally I got a tip to call ABS… a guy named Michael was very courteous on the phone and told me to bring it in within the hour. He evaluated the problem and at first tried to remove what little of the jam he could get to; however he realized the label was stuck in a place that would require him to take apart the whole thing. He quoted me a flat rate of $ 75 which I think is fair considering the labor involved. I left and within an hour or two he called to let me know it was fixed! When I picked it up his colleague was very helpful and friendly as she explained what they had done. These guys are extremely professional and customer-​service oriented… and most importantly my printer is working great! It’s so refreshing to have such a pleasant service experience these days!

Hi.
I should give these clowns ZERO stars. I work for a small design office. We had a laser printer and a fax machine that needed standard maintenance. I called these guys, and talked to their head of sales or whatever, and he starts every sentence with «I’m not trying to sell you anything»…and then proceeds to try and sell me shitty re-​furbs of the products we own. What a waste of my time. Then, they send a technician out for the fax machine. He doesn’t have his supplies. We loan him supplies. $ 100 later he says its fixed, and then we test it and its not. They say it needs rollers… probably $ 25. We wait two weeks. They call back, say the ordered the rollers, $ 35 and will install soon. A week later, they call and assert that someone came and fixed it yesterday. Lie. They say they’ll come tomorrow and fix it. They don’t. A week later they call and say they will come out later today and the price will be $ 45 for the rollers. Excuse me? I haggle them back down to $ 35, and they don’t come. They call me the next day and say the guy came out yesterday and tried to fix it. Lie. Well, caught in their own evil web of lies, they switch strategies and tell me the technician would prefer to fix it at their place, and they want to loan me another fax machine in the meantime. This is craziness! I told them we were through. I’m not even mentioning the laser printer — another hassle that cost too much — eventually fixed though.
These people are completely inept, and either don’t know it, or don’t care. Associate with them at your own risk!